Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.8 125 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge is a purpose-built dementia home offering both residential and nursing care. The home offers short stays too (including palliative care), to help both carers and their elderly loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. The home also own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Fountains Lodge is situated in Southborough, Tunbridge Wells a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

At Fountains Lodge, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.

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Care Provided by Fountains Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Eastwood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fountains Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Fountains Lodge Care Home Reviews (125)

Total of 125, showing 1-20
9.8

Fountains Lodge Care Home has a Review Score of 9.8 (9.752) out of 10, based on 41 reviews in the last 2 years. Over all time Fountains Lodge Care Home has 125 reviews.

Overall Experience

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  • 29
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Review from T P (Son of Resident) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Fountains Lodge since 2022 due to her complex physical and mental care needs. The care shown has been exemplary, and I have nothing but praise for the nursing staff. The facilities are always clean and well maintained, and the staff show genuine concern for the wellbeing of the residents.
I wish all care homes were this good!

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your kind review. We are glad to help you and your family through such a difficult time over the past few years and it is always nice to hear words like "exemplary" and "genuine concern" being used to describe our care. We hope to continue providing your Mum with the best possible care, and we look forward to seeing you again soon.


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Review from Graeme S (Son of Resident) published on 10 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the kind and patient staff, great facilities and comfortable accommodation. The team work hard to make every day interesting and it's great to see my Dad feels truly at home, joining in with activities, enjoying the garden and loving the food. Thank you Fountains!

Reply from Grace Langfield, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after so well in our home. We hope to continue providing your Dad with the best possible care.


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Review from L K (Daughter-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fountains Lodge is a warm and welcoming place where my mother in law feels comfortable and safe. It is reassuring for us to know that she is well cared for and settled. The staff obviously know the residents well and engage with them in a kind and caring way; a friendly word or a gentle squeeze of the
hand means such a lot to mum. We couldn't have chosen a better place.

Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is lovely to hear that your mother-in-law feels safe and comfortable in Fountains Lodge. We hope to continue providing your loved one with the best possible care.


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Review from S C (Daughter of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Christmas Jumper Day. I had a lovely morning with Mum at Fountain Lodge today. There was tea, mince pies, lots of selfies, and laughs. The staff put a lot of effort into the day—everyone had a Christmas jumper on and was very good at making residents feel special and have a good time.

Reply from Lisa Henderson, Customer Care Advisor at Fountains Lodge Care Home

Thank you for your feedback. It is great to hear that your Mum had a lovely day at Fountain Lodge Care Home with the staff and other residents. We hope to continue providing your loved one with the best possible care.


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Review from S T (Daughter-in-law of Resident) published on 7 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law settled very quickly. She enjoys her room and the many activities. Staff are happy caring and very knowledgable and always have a smile. The home is clean and feels more like a hotel than a care home. We enjoy walks in the lovely garden and drinks in the relaxing reception/cafe area.
Residents are put first and foremost, and we can relax knowing that she is safe and being cared for.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is always nice to hear words like "happy caring and very knowledgeable and always have a smile" being used to describe our care. We hope to continue providing your loved one with the best possible care and please let us know if there is anything we can do to make their stay as comfortable as possible.


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Review from T T (Resident) assisted by family/friend published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy living here.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease in our care. Please let us know if there is anything we can do to make your stay as comfortable as possible.


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Review from M D (Sister-in-law of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister-in-law could no longer cope alone due to Dementia and Parkinsons she moved to Fountains Lodge. I was worried she would miss her home but she loves it at Fountains it looks on the staff as friends.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We hope Fountains Lodge Care Home did everything possible to make the transition as easy as possible and hope that you all feel like a part of our Fountains Lodge family. We hope to continue providing your loved one with the best possible care and we look forward to seeing you again soon.


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Review from Catherine S (Daughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Fountains Lodge staff are incredibly caring and have been looking after my father, who has dementia, so well. Facilities are good, everything is extremely clean and residents are treated with dignity and respect. The staff take time to communicate well with family. I am so glad my father is here and
is being looked after to a very high standard.

Reply from Maria Ricketts, Customer Care Adviser at Fountains Lodge Care Home

Thank you for your kind words. It is always nice to hear words like "dignity" and "respect" being used to describe our care. We are looking forward to see you again.


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Review from R S (Granddaughter of Resident) published on 1 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely and caring staff and we are always kept up to date with his activities and doings. Residents all seem cared for and content. Facilities are always clean and homely. Regular group activities to get residents out of their rooms and interact.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to leave a review for Fountains Lodge Care Home. We are thrilled to hear you describe the staff as "lovely" and "caring" and are so happy that all of our residents seem so well cared for. We hope your loved one continues to enjoy their stay!


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Review from Emma R (Daughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Fountains Lodge since May 23 and despite deteriorating due to her dementia, she is really happy and content. All the staff are amazing, it's like having an extended family for mum and us. From the welcome we get from the wonderful reception/office team, and the staff on the nurses' stations
(sometimes even a hug), to a friendly chat and updates from the carers, and the inclusion from the activities team. I could not be more appreciative of all they do for us as a family.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to leave the staff at Fountains Lodge Care Home such a lovely review! We are so pleased to hear that your mum is happy and content within the home. It is always wonderful to hear such lovely words about the staff within our care home. We find that they really make the experience for residents and it sounds as if that is definitely true in this case! We hope that your mum continues to enjoy her stay within the home.


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Review from Chris M (Son of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Fountains Lodge are truly amazing at what they do. They are all extremely friendly, professional, helpful and take the time to get to know the residents and their families. Whenever myself and my daughter visit, we are always warmly welcomed by all staff. The care home has a wide range
of activities for all residents including morning quizzes, and exercise classes and also often has singers come in to sing to all the residents. They also occasionally go out on little outings, my mum recently went to a garden centre and had lunch there! We were unsure about moving my mum into a home. We didn't know how well she would do or cope with such a big change. But in the short space of a few months, she has settled amazingly, and made friends with a few of the residents there and also the staff. Thank you so much Fountain Lodge and all the staff there for being so supportive and amazing!

Reply from Maria Ricketts, Customer Care Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.


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Review from Helen M (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad has been at Fountains Lodge for just over a year. Overall he receives really good care and the staff have a lovely manner with the residents. Staff turnover is low which I think says a lot about the carers. Staff are very friendly and welcoming through from reception to carers to Activities team.
Can't fault the Activities schedule and the engagement - there is always something going on. My dad doesn't always want to go to them but the staff have been amazing in persuading him and I often see pictures of him enjoying himself at activities on the Facebook group. My dad is happy and content and I would recommend Fountains Lodge.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the delicious meals, activities and high standards of care provided at Fountains Lodge Care Home. It is lovely to hear that your Dad is enjoying his time with us and he is happy. If there is anything we can do to make your Dad's stay as comfortable as possible, please do let us know.


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Review from P W (Son of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are always friendly and seem to know my mother well.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to leave the staff at Fountains Lodge Care Home a review. It is great to hear our staff described as "friendly" and we are happy they have taken an interest in your mother.


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Review from K S (Daughter of Resident) published on 28 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my dad is receiving. I have peace of mind knowing he is content, settled and enjoying himself with all the activities he gets involved in. It is so lovely to see. He has a great friendship with one of the other residents too. The staff are incredibly lovely, kind and caring
and go out of their way to care for my dad, and help me and my family too.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to leave the staff at Fountains Lodge Care Home a positive review. It is great to hear that you are very happy with the care your Dad is receiving. It is brilliant to hear words such as "content" and "settled" to describe how your father feels within the home. It sounds like he has had the ideal, experience making friends and being surrounded by such kind and caring staff. We wish your Dad well and hope that he continues to enjoy his stay at the home.


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Review from S T (Daughter of Resident) published on 22 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in this home for just over 2 years and he's very happy and settled. He has Alzheimer's. My mother last year and beginning of this year became very seriously ill and then unfortunately passed away. We as a family couldn't get into the home to see dad as much as we would've liked but
we knew how settled and looked after dad was at Fountain's Lodge so that helped us so much through that period and made a very difficult time easier for us. The staff on the residential floor were so thoughtful and caring and still are! Would recommend Fountains Lodge to anyone who is looking for Dementia care for their loved ones.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are glad to help you are your family through such a difficult time and we are sorry for your loss. We are pleased to hear that your father is happy and settled and that you can feel at ease knowing he is receiving high-quality care. We hope to continue providing your loved one with the best possible care.


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Review from P P (Wife of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On first coming to Fountains Lodge I was warmly greeted by the reception staff. My husband has had behaviour problems but the staff have been really kind and supportive, feeding him when necessary. They're always ready to listen to any problems. He's enjoying the food and is really comfortable in his
room. All the staff are very pleasant.

Reply from David Mclean, Customer Service Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible.


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Review from J W (Wife of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been residing in Fountains Lodge for three months, after being transferred from hospital, and it has been very good for him and my family members. My husband can no longer do many things and needs help for almost everything, due to his advanced Alzheimer's and the care and friendship
extended to him and myself, by all the staff we come in contact with has been superb. The building is well-designed for its purpose and well-maintained, making sure the residents are completely safe.

Reply from Rosie Smith, Customer Advisor at Fountains Lodge Care Home

Hello and thank you for taking the time to write such a positive review for the staff at Fountains Lodge Care Home. We are so pleased to hear that our staff have given you all such great care and friendship, it is so important to us that families also feel supported during these times. Thank you again for reaching out and we hope you husband continues to enjoy his stay.


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Review from R H (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring and sensitive staff. Thank you.

Reply from Maria Ricketts, Customer Care Adviser at Fountains Lodge Care Home

Thank you for your feedback. It is always nice to hear words like "Caring" and "Sensitive" being used to describe our care. We hope to continue providing your loved one with the best possible care.


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Review from J M (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fountains Lodge was recommended to us by some friends. It has really lived up to that recommendation. The staff are kind and helpful and the environment is as homely as possible. We would recommend it to our friends.

Reply from Fran Donno, Customer Service Adviser at Fountains Lodge Care Home

Thank you for your lovely review. It is always nice to hear words like "Kind" and "Helpful" being used to describe our staff. We are pleased to hear that you are impressed with the "homely" feel of Fountains Lodge Care Home. Hopefully, you will go away from this feeling like your loved one received the best possible care.


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Review from Chris H (Son of Resident) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been residing in Fountains Lodge for two years and it has been very good for him and my family members.
My dad can no longer do many things and needs help for almost everything, and the care and friendship extended to him by all the staff he comes in contact with has been superb. The
building is well-designed for its purpose and well-maintained.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you for your lovely review. We are very happy to hear you can feel at ease with your father in our care.


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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Fountains Lodge Care Home is calculated as follows: ( (372 Excellents x 5) + (96 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 479 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.


Awards / Recognitions (7)

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Meet the Team (0)

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Frequently Asked Questions about Fountains Lodge Care Home

What types of Care is Fountains Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fountains Lodge Care Home provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Fountains Lodge Care Home have?

There are 74 Single Rooms.

What are the Facilities & Services at Fountains Lodge Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fountains Lodge Care Home to the centre of Tunbridge Wells?

2.1 mile(s) as the crow flies, distance by road may be significantly further.