Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.8 125 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge is a purpose-built dementia home offering both residential and nursing care. The home offers short stays too (including palliative care), to help both carers and their elderly loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. The home also own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Fountains Lodge is situated in Southborough, Tunbridge Wells a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

At Fountains Lodge, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.

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Care Provided by Fountains Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Eastwood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fountains Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Fountains Lodge Care Home Reviews (125)

Total of 125, showing 81-100
9.8

Fountains Lodge Care Home has a Review Score of 9.8 (9.752) out of 10, based on 41 reviews in the last 2 years. Over all time Fountains Lodge Care Home has 125 reviews.

Overall Experience

  • 91
  • 29
  • 2
  • 2
  • 1

Date Published

125
9
20
41
84

Review from D S (Daughter of Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mother in the quiet lounge with a screen between us and a carer present. All the staff are friendly, efficient, polite and careful i.e. hygiene, etc. Mother is very happy here and is well looked after.

Reply from Stephen Rondel, Customer Advisor on behalf of the team at Fountains Lodge Care Home

Thank you, we are happy to help you and your family through this difficult time.


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Review from Anthony (Brother-in-law of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff have managed extremely well in recent very difficult circumstances. My sister-in-law has been well looked after (as far as we know in lockdown as we haven't been allowed to visit). The home has kept us well-informed.

Reply from Stephen Rondel, Customer Adviser at Fountains Lodge Care Home

Thank you for such great feedback, we appreciate such nice words.


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Review from Jackie F (Daughter of Resident) published on 4 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her staff have been amazing during the current pandemic. We felt that the residents were being cared for and protected as much as possible.
The Facebook page kept families updated.
I’ve really missed being able to visit my mum but I know she is safe.

Reply from Stephen Rondel, Customer Adviser at Fountains Lodge Care Home

Thank you for your feedback, we really appreciate it.


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Review from Alan B (Son of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming to the end of a most difficult period, the dedication of the staff and BUPA has been amazing in keeping everyone informed. The activities for the residents have continued with minimal disruption and the staff have done an excellent job of keeping everyone safe and well.

Reply from Emily Wilson, Customer Services Adviser at Fountains Lodge Care Home

We really appreciate you taking the time to leave us such lovely comments. We are very happy to hear you can feel at ease with your loved one in our care. Please let us know if there is anything else we can do for you or your family.


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Review from Yvonne H (Daughter-in-law of Resident) published on 1 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so good at making relatives feel welcome and treat the residents so well. Nothing is too much trouble and they deserve all the praise for taking the worry away from the relatives. It is not a job that I would like and not having to always stress about my mother-in-law is good.

Reply from Greta Narbutaityte, Customer Advisor at Fountains Lodge Care Home

Thank you for such genuine comments, we really appreciate it.


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Review from R T (Brother of Resident) published on 6 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring, professional and understanding. I cannot speak/write about how I feel about Fountains Lodge and all of the staff.
I cannot give an observation on activities as I have no knowledge!

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for providing us with your feedback, it is greatly appreciated.


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Review from S H (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Fountains Lodge in July 2019. I have been very impressed with the genuine care and respect given to my mother, who has dementia. The care, cleanliness, rooms, food and management are all excellent.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave such lovely comments. We also appreciate you trusting us with your mother's care.


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Review from Carolyn M (Daughter of Resident) published on 16 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A truly lovely care home. So warm, inviting and cosy - just the kind of place I am happy with for my mother.
The staff are outstanding, as too are the management team. Nothing is ever too much trouble.
Activities are so good for my mum and every effort is made to encourage our loved ones.
Brilliant.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for trusting us with your mothers care, Carolyn.


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Review from Janet K (Daughter of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-father has only been a resident for 2 months. All the staff recognise and greet us by name and treat us as part of their family when we visit. The rooms, lounges, bathrooms, dining rooms are all modern, clean and do not smell like some homes do.
The staff give my step-father the care that
he needs (late-stage dementia) with dignity. The home is secure with key pad locks at the entrance which gives us a peace of mind we did not have at home.
The gardens are a delight, even having a large children’s playground so the residents can watch their grand or even great-grandchildren play.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for such a lovely review. We are very happy to hear you and your family can feel at ease with your step-father in our care.


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Review from Alan R (Husband of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was a resident for 3 years and 7 months. During her time there she was looked after by competent and friendly staff. Nobody could have treated her any better than the staff did.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for your kind words.


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Review from C H (Aunt of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Auntie had only been with you a matter of days and already everyone used her first name without hesitation and we had been made so welcome immediately. The doors were monitored without any fuss or feeling that you were being a nuisance. Everyone was so kind and welcoming. Thank you so much, it makes
so much difference to us all when our family has previously had so much worry and upheaval, previous to coming to our families new home.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are delighted to hear you feel relieved with auntie in our care. Hopefully she feels like a part of our Fountains Lodge family.


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Review from P C (Daughter of Resident) published on 22 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is enormously happy after 2 years in Fountain Lodge Care Home. She readily acknowledges the kindness and care of staff and the excellent food and generally good facilities. I would endorse this with thanks especially to the manager and her team. The majority of staff are unchanged since mothers
arrival in 2017 a tribute to good management.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your mother in our care. It is always lovely to hear words like “Kind” and “Caring” being used to describe our care.


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Review from P C (Friend of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely helpful and caring staff.
Rooms and surroundings are excellent.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for such a lovely review, Patricia.


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Review from Terence C (Friend of Resident) published on 8 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The many times I have visited the resident the staff have been more than helpful. The resident has been treated as if he was one of their family, with friendliness and kindness. They look as if they can't do enough for the resident. The staff are always on hand and look after my friend as if he was
a friend of theirs.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We have a genuine regard for all of our residents, therefore it is always nice to hear from family and friends feeling like their loved one is cared for and looked after.


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Review from Louise H (Daughter of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum seems happy living at Fountains Lodge and at the end of the day, what more can a daughter ask for?

Reply from Greta Narbutaityte, Customer Advisor at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are happy to hear you and your mother feel like a part of our Fountains Lodge family. Please let us know if there is anything else we can do to make mum's stay as comfortable as possible.


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Review from Eunice D (Friend of Resident) published on 26 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the care and attention my friend receives, she is also the mother-in-law of my son. I would recommend Fountains Lodge Care Home to anyone looking for kindly, secure accommodation for a relative with excellent food and amenities.

Reply from Greta Narbutaityte, Customer Advisor at Fountains Lodge Care Home

Thank you for your kind words, Eunice. It is always nice to hear from family and friends, feeling like their loved one is cared for and looked after.


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Review from S V (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't speak highly enough of the care my Mum has received at Fountains Lodge since moving there nearly 2 years ago. I visit her frequently and she is always happy and smiling. Which is nice to see as it was a very difficult time when it was decided the best for Mum was to have full-time care as she
has Alzheimer's. There are daily activities and all residents are encouraged to join in, it is nice to see them motivated and in turn, see them smiling. I can honestly say that all staff at Fountains Lodge are exceptional, caring and so very kind, not just to Mum, but to me as well. Nothing ever seems too much trouble for them and communication is good, I am kept informed of any issues.
I leave Mum after my visits knowing she is in safe hands and most importantly, happy.
To everyone at Fountains Lodge. Thank you.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are delighted to hear you feel at ease with your mum in our care. We have a genuine regard for all of our residents and hope to provide them with the best possible care.


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Review from Martha W (Daughter of Resident) published on 12 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most important thing about any home is the staff. At Fountains Lodge Care Home they are caring and supportive and I know Mum is as happy and safe as she can be.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for your kind words. We are pleased to hear you can feel at ease with you mum in our care and hope to continue to keep your family happy with the service we provide at Fountains Lodge.


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Review from L T (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are extremely caring and we feel they have gone the extra mile to ensure our mother is comfortable and happy.
They really understand her needs, know her well and are always able to update us when asked.
The level of communication is very good so we are kept informed of any issues.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Review from Christopher L (Husband of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderfully supportive, both to my wife and family. There is such a friendly and happy atmosphere at Fountains Lodge. The staff are very committed and nothing is too much trouble.
I have often recommended Fountains Lodge to others.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.752 for Fountains Lodge Care Home is calculated as follows: ( (372 Excellents x 5) + (96 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 479 Ratings = 4.752

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 40 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.


Awards / Recognitions (7)

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