Fountains Lodge Care Home

13 - 17 London Road, Southborough, Tunbridge Wells TN4 0RJ
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9.7 126 Reviews
  • Fountains Lodge Care Home, Tunbridge Wells
Fountains Lodge is a purpose-built dementia home offering both residential and nursing care. The home offers short stays too (including palliative care), to help both carers and their elderly loved ones at times when they need a break or a little extra support.

All bedrooms are tastefully decorated and offer en suite facilities, while some come with patio doors providing direct garden access. The home also own café as well as lounges and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

Fountains Lodge is situated in Southborough, Tunbridge Wells a few minutes from all its amenities – shops, cafes, restaurants and pubs, and has good transport and road links, making it ideally located for visiting family and friends.

At Fountains Lodge, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

Enjoying food is an important part of life. The chefs create well-crafted menus made with the freshest ingredients and try to cater for all ethnicity groups. Soon after a resident arrives at Fountains Lodge, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests. So whether your loved one already has a hobby or would like to take up a new one, there are lots of exciting activities to get involved in.

Follow the home on Facebook to find out more about the great things that go on day to day. Search 'Bupa UK Fountains Lodge'.

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Care Provided by Fountains Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 74 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Eastwood (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (74)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fountains Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Fountains Lodge Care Home Reviews (126)

Total of 126, showing 101-120
9.7

Fountains Lodge Care Home has a Review Score of 9.7 (9.737) out of 10, based on 42 reviews in the last 2 years. Over all time Fountains Lodge Care Home has 126 reviews.

Overall Experience

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Date Published

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Review from Christopher L (Husband of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been wonderfully supportive, both to my wife and family. There is such a friendly and happy atmosphere at Fountains Lodge. The staff are very committed and nothing is too much trouble.
I have often recommended Fountains Lodge to others.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team


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Review from B M M (Husband of Resident) published on 15 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident for Fountains Lodge for the past 3 1/2 years and died there on 19th December.
I have nothing but thanks and admiration for the staff who looked after her, fed her, washed her and never failed to show their love and kindness. They looked after her extremely well and I couldn't
ask for more.

Reply from Greta Narbutaityte, Customer Adviser at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home. We certainly will share your comments with the home’s manager. The Bupa Customer Care Team


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Review from J M (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident for just over a year. He received exceptional care form all members of staff. The quality and variety of the food were very good and the residents were frequently checked to ascertain how much they ate. The occupational staff varied the activities to try to include everyone.

Reply from Josephine Gaupholm, Customer Adviser at Fountains Lodge Care Home

Thank you for your review of Fountains Lodge Care Home. We are pleased to hear about your positive experience and appreciate your comments about the staff providing exceptional care for your father. We will pass your comments on to the home's manager. The Bupa Customer Care Team


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Review from Patricia W (Daughter-in-law of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother-in-Law died at Fountains earlier this month. The loving care shown to her and to our family was an example to all care homes and very much appreciated by us.

Reply from Gabriella Mills, Customer Adviser at Fountains Lodge Care Home

Thank you for your review of Fountains Lodge Care Home, we are pleased to hear that you were happy with the care your Mother in Law received during her time here. We appreciate your comments, which we will share with the care homes manager and send our condolences. The Bupa Customer Care Team.


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Review from Lisa F (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff and facilities at Fountains Lodge highly enough. Moving to a care home is not easy for many elderly persons but my dad was treated with respect and love by all staff. Ten out of ten.

Reply from Holly McGough, Customer Advisor at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience at Fountains Lodge and that you were very happy with the care your father received. Our residents' dignity, health and wellbeing is our absolute priority. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.


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Review from Rebecca M (Niece of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my aunt regularly. She is always immaculate and very well cared for. The staff treat her with the utmost dignity and never forget her as a person with a history who has had a full active life.

Reply from Natalie Krisman, Customer Services Administrator at Fountains Lodge Care Home

Thank you for your review about Fountains Lodge and the high standards of care there.


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Review from Lou T (Daughter of Resident) published on 21 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I now have both parents being cared for at Fountains. I can't speak highly enough of the care that they are receiving. From the manager to the cleaners, everyone is part of the team. In the two years, I have never once heard anyone be anything but courteous, kind, encouraging and understanding with
residents (and I can overhear everything being there so often).
The staff go out of their way to provide an environment that provides comfort, cleanliness and care. They are upbeat, keep in touch and do as much as they can to help, coming up with coping strategies for inevitable problems that crop up.
The manager is excellent and I feel that the home has flourished in terms of what it is offering residents and especially in the continuity of care (so very important with dementia) since he arrived a couple of years ago.
There are staff who are in charge of activities. Music plays a bit part in the home, the food is fabulous, most home cooked. Great garden too. Thank you Fountains.

Reply from Jayne Duck, Customer services administrator at Fountains Lodge Care Home

Thank you for your review and kind words. It's so nice to hear that your parents are happy and that you have peace of mind knowing that they are safe and well cared for.


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Review from Rosie W (Wife of Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the care of Fountains Lodge for 3 1/2 years. In that time I have had no cause for complaints and I would recommend to anyone seeking a caring, efficient environment for a relative under the care of the manager.

Reply from Jayne Duck, Customer services administrator at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Peter T (Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having lived in this care home for the past four months and having visited my wife here for past three years I think I have a good insight to the running of this home which I must say is very good in every way possible.

Reply from Jayne Duck, Customer services administrator at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.


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Review from Janet A (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly mum's dementia has deteriorated to the extent that she has been bed-bound since the beginning of the year. At all times she is treated with the greatest respect for her dignity, genuine affection and gentle humour to ensure life remains as comfortable and "normal" as possible. The support given
to myself is equally superb. If you had a category higher than excellent I would award it to all the staff of Fountains Lodge!

Reply from Jayne Duck, Customer services administrator at Fountains Lodge Care Home

Thank you for your review. I'm so sorry to hear that your mum's dementia has deteriorated. It must give you peace of mind knowing that she is safe and well cared for and that you are supported as well which is just as important to us.


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Review from S H (Daughter of Resident) published on 19 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since October 2015. She receives dementia and nursing care.
The staff give Mum great care and support and she is always treated with dignity. Although she is confined to a wheelchair and can’t remember who or where she is half the time, she remains happy. Her bedroom
is spacious and she has her own furniture to make her feel at home. She enjoys her walks around the garden with me or a staff member. I am made to feel welcome whenever I turn up, as are friends and other families. As care homes go, she couldn’t be in a better place. Thank you, Fountains.

Reply from Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home.


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Review from Mark A (Son of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home has looked after my father for two and a half years. The building is purpose built and is well maintained and equipped. The standard of care and kindness shown to my father by staff at all levels, from cleaners to the manager is exemplary. Consequently, the atmosphere is calm and friendly
and my father seems contented and secure.

Reply from Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from C T (Daughter of Resident) published on 10 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother was in the downstairs part of the building.
Some of the staff were very caring and kind (especially the activities lady).
Some were brusque and not caring at all.
Overall a pretty mixed experience.

Reply from Jayne Duck, Customer services administrator at Fountains Lodge Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.


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Review from B C (Wife of Resident) published on 9 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident of Fountains Lodge since September 2016, needing full nursing care. From that time the carers, nurses, administrative staff and the manager have looked after him well, also the staff in the kitchen, housekeeping and laundry - every department in fact.
Activities staff
have involved him as much as possible considering his disabilities. There are some things which it is difficult to point out with just a tick in a box. These are the patience, compassion and understanding shown to my husband and also to me, which has been exceptional.
Although our family live some distance away, they are welcomed and made to feel at home and I have complete confidence that my husband will be well cared for whenever I am away visiting them.

Reply from Jayne Duck, Customer services administrator at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. This must give you such peace of mind when you are away visiting your family, knowing that your husband is well cared for and safe.


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Review from S L (Son of Resident) published on 7 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff.

Reply from Jayne Duck, Customer services administrator at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from Jane H (Daughter of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sense of relief finding Fountains Lodge was immense.
My father is looked after beautifully - he is safe, well fed and treated with great kindness and respect.
The home manager, a rare combination of the personal and professional.
The atmosphere is warm and affectionate - all made possible because
of the brilliant staff.

Reply from Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home

Thank you for your review and kind words about our staff. It is lovely to hear how well looked after your father is, this must give you such peace of mind knowing that he is safe and well.


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Review from L S (Daughter of Resident) published on 6 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having your father go into a home is a horrendous thing, particularly when you co-cared for him full time for the previous immediate period. I was concerned if my father's innate physical ability and desire to walk and move would be curtailed but although he is now much more sedentary due to the progression
of the disease, he has been able to walk freely in long corridors, big lounges and a garden.


There are some care staff who you can tell have the knowledge and experience of being in an environment and interacting with, specifically, elderly people with Alzheimer's. They don't judge and try to tell you what would be good to do because it is presumed you don't know. When you are visiting, they give you that time with your loved one.


It seems a good, respectful, trying place. Thank you.


Reply from Jayne Duck, Customer Services Administrator at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments of our home and will share your comments with the home’s manager.


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Review from Anne S (Wife of Resident) published on 28 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the two years my husband has been in this care home he has consistently received the very best of care by all the staff. The excellent management team ensure that standards across the board are the highest calibre. Thus the carers and nursing staff are efficient, attentive, friendly, compassionate
and cheerful. The home itself is bright and clean and the garden provides additional sensory opportunities. Meals are nutritious with all needs catered for.
I am so grateful and relieved that my husband is safe and comfortable. I cannot praise this particular care home highly enough.

Reply from Jayne Duck, Customer services administrator at Fountains Lodge Care Home

Thank you for your review. I'm so glad to hear that your husband is settled and that you have peace of mind knowing that he is safe and well cared for.


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Review from E L (Friend of Resident) published on 31 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As power of attorney for a friend of 30 years, I visited many homes until I came across Fountains Lodge.
I knew instantly this was going to be the perfect place in all regards.
From meeting somebody in accounts initially, and over the last seventeen months getting to know the staff, I realise more
and more I made the correct decision.
They are a truly dedicated team and it does not matter what time of the day/night I visit, everything is run professionally with added love and care.
Her room is always immaculate and so is she.
I am treated exceptionally well too and feel it really is home from home.
I have highly recommended Fountains Lodge to a friend and her mother in law is now a resident.
She joined Fountains Lodge two months ago.

Reply from Jamie, National Development Manager at Fountains Lodge Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager.


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Review from A D (Daughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are compassionate and hard-working. They work in my mother's best interests. Her Parkinsons is very difficult as it affects her inconsistently and coupled with another disability, it means her requirements are unusual but as demanding as other residents. The home is not perfect, but we regard
it very highly and are very grateful for the level of care provided.

Reply from Rose Pickering, Customer Service Administrator at Fountains Lodge Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.


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Current Review Score: 9.7 (9.737)

Overview of Review Score

The Review Score of 9.7 (9.737) out of 10 for Fountains Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 42 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.737 for Fountains Lodge Care Home is calculated as follows: ( (374 Excellents x 5) + (104 Goods x 4) + (11 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 490 Ratings = 4.737

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fountains Lodge Care Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 74 registered maximum number of service users is 14.8, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 25 Mar 2025

The bedrooms are tastefully decorated and offer en-suite facilities, some with patio doors providing direct access to the garden.


Awards / Recognitions (7)

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