Spencer House Care Home - Avery Healthcare

Cliftonville Road, Northampton NN1 5BU
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9.8 75 Reviews
  • Spencer House Care Home - Avery Healthcare, Northampton
Northampton is central to Avery Healthcare, serving as both its base and place of origin. The area's history has given rise to a cluster of well-established care homes under the Avery umbrella in Northampton. Among these, Spencer House Care Home has fostered a fantastic relationship with the local community and is strategically located behind Northampton General Hospital. They offer various care services, including residential, nursing, respite care, and specialised dementia care, attracting residents from across the county.

The interiors of the Northampton nursing home are impeccably presented, earning praise such as "It's wonderful" from residents. The facility boasts ample space with comfortable lounges, a café, and a cinema. Bedrooms are generously sized, featuring en-suite walk-in showers, wall-mounted TVs, and 3/4 size beds for that additional roominess. Residents are encouraged to personalise their living spaces with keepsakes and personal belongings.

They warmly invite friends and relatives to witness first-hand how well their loved ones are settling into this home-from-home environment. This provides peace of mind for the family, sustains connections and aids the staff in tailoring the home experience to perfection for the residents. To stay updated on activities at Spencer House Care Home, visit their dedicated Facebook page. Alternatively, contact their approachable manager to arrange a tour of the care home in Northampton.

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Care Provided by Spencer House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (59)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Number of floors: 2

Funding & Fees Guide for Spencer House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Spencer House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open 24 hours


  • Parking

  • Parking freely available


Spencer House Care Home - Avery Healthcare Reviews (75)

Total of 75, showing 1-20
9.8

Spencer House Care Home - Avery Healthcare has a Review Score of 9.8 (9.774) out of 10, based on 11 reviews in the last 2 years. Over all time Spencer House Care Home - Avery Healthcare has 75 reviews.

Overall Experience

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Review from P B (Husband of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is now receiving permanent nursing care after initial respite care. Her medical needs for Alzheimer's are overseen by experienced nurses and care staff who deal with any necessary blood tests, hospital and doctor appointments.
I selected Spencer House Care Home following extensive online and
personal visit research and have been totally satisfied by the high quality of personal care and attention, both for my wife and reassurance and confidence for me.

Reply from Cheryl Jones, General Home Manager at Spencer House Care Home - Avery Healthcare

Thank you very much for your kind words. We understand that a loved one moving into a care home can be very difficult for everyone involved and we are so pleased that you have felt the reassurance and confidence in us. We not only welcomed your wife here at Spencer House but also yourself and the wider family.


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Review from Julie B (Daughter-in-law of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not recommend Spencer House highly enough for anyone looking for a home for a loved one. My mother-in-law moved into the dementia care facility in October this year. After a traumatic few months before the move she was scared, didn't want to go there and we were really anxious about the future,
fearing that she would never settle or be happy. When we went back to see her a week later... what a transformation! She couldn't wait to tell us how lovely the staff was, who her friends were, that the food was nice, and how much she liked her room. It was the happiest we'd seen her in a long time.
Since then we have been nothing but delighted with her care. The staff are wonderful and always happy to talk about Mum, discuss anything about her care and well-being, as well as tell us what she's been up to, and things she's talked about. We look forward to seeing pictures on social media of her enjoying herself too.
She may be confused, but she is safe, loved and happy, what more can you ask for?

Reply from Jan Davenport, Deputy Manager at Spencer House Care Home - Avery Healthcare

Thank you for your very kind response in relation to the standard of care you feel your loved one has received since becoming part of the Spencer House Care Home family. We are delighted that we have been able to alleviate any worries or anxieties that she initially felt prior to her coming to us. We pride ourselves on supporting all our residents to settle into their new homes at a pace that works for them. We are equally pleased that as a family you have been able to watch her blossom. We will always support our relatives too at what can be a very emotional time and feel that by always communicating with one another, we can achieve that strong bond of trust. Your kind words will be shared with our staff.


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Review from E W (Daughter of Resident) published on 2 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly mother was accepted for respite care after several falls and stays in the hospital. Her room is bright and well-decorated. The staff are caring and attentive and couldn't do more for her. She has thrived and improved considerably in three weeks. Very happy with the care and attention and
will probably stay as a permanent resident.

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Review from Leon F (Son of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer House is more akin to a lovely hotel than a care home. The facilities, shared spaces and rooms are beyond both mine and my Dad's expectations. The only thing that trumps the overall facilities, is the staff. From the moment my Dad moved in (feeling scared), the staff welcomed him with open arms,
and he was instantly relieved as he walked into reception for the first time. I cannot express enough, in writing this review, on how thankful I am to all of the staff at the home, they all go out of their way to ensure my Dad is comfortable, understood and always has someone available to help him with his needs. Whether that is just a chat or something more personal, they all treat him with such care and dignity. My dad has now been in the care home for five months and he feels settled, comfortable and beyond all has a sense of belonging. Alongside this, the staff in my opinion, go above and beyond with some amazing personal touches and understanding of my dad's interests and needs.

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Review from Keith H (Son of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had been in Spencer House for just over five years before she sadly passed away three days ago. During that time, she was very well looked after by some lovely carers, house keepers, senior carers and management. Mum loved the carers, housekeepers etc, and I know they loved her. They went way
beyond what their jobs entailed and made Mum so happy. When Mum got infections, they really excelled in looking after her, and nothing was too much trouble. I would advise anyone looking for a care home for a relative or friend to seriously look at this home.

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Review from Natalie B (Daughter of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Spencer House for three and a half years now. The care she receives is second to none. Every member of staff I have encountered has been friendly and caring. She is happier and healthier than ever before. The whole team do an amazing job. The care home itself is like a hotel, it is
lovely and clean and comfortable. I am 100% happy with our choice of care home for our mum.

Reply from Shweta Mendon, care home Manager at Spencer House Care Home - Avery Healthcare

Thank you, Natalie, for your kind comments and positive review of Spencer House Care Home about the ongoing care your Mother receives. It is a pleasure to support your Mother, yourself and all your family, and we will endeavour to continue this as a team. We are delighted that you feel our staff provide the best possible care that we can and that you feel all your expectations are met to a high standard. This will always be one of our main aims and goals. It has been a pleasure getting to know you all and building that trusted and respected bond. We always try our hardest to ensure that our relatives feel included in all areas, and we consider this a valuable investment. All the staff at Spencer House Care Home will continue to support our residents and families in every manner that we can. Your comments will be shared with all staff.


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Review from Graham C (Son of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our parents moved to Spencer House during November 22. Sadly, they have both passed away. During their time here, they received excellent care that we found faultless. Every member of staff was dedicated and truly went over and above, often doing the extra bit in their own time. They felt like family.
Nothing was ever too much trouble. We have nothing but praise for the team who made our parent's last few months worth living. They were also super supportive of our extended family.

Reply from Shweta Mendon, Care Home Manager at Spencer House Care Home - Avery Healthcare

Thank you, Graham, for taking the time to review Spencer House Care Home. Thank you for your kind comments and positive review of Spencer House. It was a pleasure to support your parents, yourself and all your family. We are delighted that you felt our staff provide the best possible care that we can and that you feel all your expectations were met to a high standard. This will always be one of our main aims and goals. It has been a pleasure getting to know you and your family and building that trusted and respected bond. We always try our hardest to ensure that our relatives feel included in all areas, and we consider this a valuable investment. All the staff at Spencer House Care Home will continue to support our residents and families in every manner that we can. Your comments will be shared with all staff.


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Review from Elaine M (Daughter of Resident) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you want to have peace of mind when a loved one moves into a care home then Spencer House will provide that. The kindness that the team show and the expertise they have is second to none. My father has found a new lease of life here. It's spotlessly clean with beautiful decor and the food is of a
restaurant quality. It has a real family feel and there are many activities throughout the week. Dad also enjoys the in-house cinema. I live outside the UK and video call regularly with Dad and they are always so helpful in setting up the iPad for him. I wouldn't hesitate to recommend Spencer House to anyone and am very grateful to the whole team who take care of my dad so well.

Reply from Shweta Mendon, care home Manager at Spencer House Care Home - Avery Healthcare

Thank you for your kind comments and positive review of Spencer House Care Home about the ongoing care your father receives. It is a pleasure to support your father, yourself and all your family and we will endeavour to continue this as a team. We are delighted that you feel our staff provide the best possible care that we can and that you feel all your expectations are met to a high standard. This will always be one of our main aims and goals. It has been a pleasure getting to know you all and building that trusted and respected bond. We always try our hardest to ensure that our relatives feel included in all areas, and we consider this a valuable investment. All the staff at Spencer House Care Home will continue to support our residents and families in every manner that we can. Your comments will be shared with all staff.


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Review from J B (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I could see when we first visited Spencer House to have a look around it had great facilities. It was very clean, had spacious bedrooms with en-suite bathrooms and the staff were friendly. A care home we felt would be best placed to support our father with his daily care and increasing
health needs. Importantly somewhere where our father would be content and happy.
Since our father moved into Spencer House his care has been second to none.

Reply from Shweta Mendon, care home Manager at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is lovely to hear that he soon settled in and became a part of our Spencer family. Your feedback is truly invaluable to us and our staff team. Best wishes.


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Review from Gary C (Son of Resident) published on 14 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have no words to express our gratitude and thanks for the exemplary care, love and attention my father and mother have received since they moved into Spencer House. From the initial introductory meeting to the end-of-life care my father has received and the ongoing love, care and attention
my mother is still receiving, we have nothing but positive things to express about the amazing team that combines to provide personal, genuine and high-quality care. We would find it difficult to identify any individual, although we would love to name so many because each and every one of the team is exceptional. In addition, not only do the entire team show enormous respect and love towards my mother and father, they equally make our family feel like part of their family, and for that, we thank them all from the bottom of our hearts.

Reply from Shweta Mendon, care home Manager at Spencer House Care Home - Avery Healthcare

Thank you, Gary, for your very kind comments and positive review of Spencer House Care Home. The care your father received whilst he was in our care and the ongoing care your mother receives.
It has been a pleasure to support your father, yourself and all your family during the time your father was here with us. And we will endeavour to continue this as a team.
We are delighted that you feel our staff provide the best possible care that we can and that you feel all your expectations are met to a high standard. This will always be one of our main aims and goals.
It has been a pleasure getting to know you all and building that trusted and respected bond.
We always try our hardest to ensure that our relatives feel included in all areas, and we consider this a valuable investment.
All the staff at Spencer House Care Home will continue to support our residents and families in every manner that we can. Your comments will be shared with all staff.


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Review from C D (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In all our dealings with Spencer House, my wife, brother and I have always found the management and staff to be super friendly, professional, courteous and respectful. My father moved into Spencer House in March of this year and is always treated with dignity and respect. He's a sociable man and has
made good friends with a fellow resident. They sit together for meals, talk about their past and go to most of the entertainment events Spencer House put on. My father's room is both spacious and comfortable; it's well laid out and caters nicely for all his needs. There's also a cosy cinema room and the garden is superb.
I would genuinely and absolutely recommend Spencer House to anyone.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton. We are delighted to hear how happy you are with the care your father has received from our dedicated staff team, since being a part of our loving care community, giving you and your family peace of mind. It is lovely to hear that he soon settled into his new surroundings and has made new acquaintances. Your feedback is truly invaluable to us and our staff team. Best wishes, Rachel.


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Review from Graham A (Daughter-in-law of Resident) published on 21 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely care home. My father has dementia and is treated with the utmost care and dignity. The staff are wonderful, kind, caring, patient and nothing is too much trouble for them. When he was welcomed into their care he was immediately made to feel at home and I would not want my dad to be anywhere
else. I am sure the care he has received has extended his life by some considerable time due to the expertise and fantastic nursing care. It is always spotlessly clean and he loves the food. He has participated in some of the various activities they organise and enjoys the social side. The staff are always on hand to answer any questions we have and make all the family feel very welcome when we visit.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton and for your amazing 5-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our staff team go over and above the standards on a daily basis in order to provide an exemplary level of care. It is lovely to hear that your father's well-being has improved since he has been a part of our loving care community and that he enjoys participating in daily activities. Your feedback is invaluable to us, and we look forward to seeing you on your next visit. Best wishes.


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Review from Christina C (Brother-in-law of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before my sister-in-law moved into Spencer House we had visited and considered 17 other care homes.
Spencer House Care Home here in Northampton has proved to be such a good choice.
The kindness and care that my sister-in-law has enjoyed for the past 5 years has been second to none.
The place is like
a 5-star hotel with superb catering, and it is so well organised and managed.
All of the staff are very friendly and helpful and always willing to do everything required of them.
Dropping in to see my sister-in-law and her extended family nowadays is just such a pleasure.

Reply from Elizabeth Kirby, Recruitment coordinator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton and for your amazing 5-star rating. We are delighted to hear how happy you are with the care your sister-in-law has received from our dedicated staff team since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be a daunting experience for everyone, therefore, we try and make the process as seamless as possible so we are pleased to hear you are happy with your choice after visiting 17 homes! Thank you for your kind words.


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Review from Nicolas C (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Spencer House is a wonderful care home. The most important aspect of this home is that the staff are amazing, and I really believe that they care about the residents. My mum has been looked after so well, and we will always be grateful for that and always thankful that we chose the right home for Mum
to spend her remaining time. The building is always spotlessly clean, and the food is top hotel quality, but for me, it is the people there that really make this a proper home for the residents.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton and for your amazing five-star rating. We are delighted with how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents, staff and visitors alike. Thank you for your kind words. Best wishes.


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Review from Carole P (Daughter of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply the best!
My mum, in the late stages of dementia, was welcomed into Spencer House; she was shown dignity and care from the moment she arrived in reception.
Every member of staff was kind and friendly, and one felt a true family atmosphere. Spencer House is spotlessly clean and warm, and the
choice of food is excellent.
I cannot thank the staff enough, including management and reception staff for their support - nothing was too much trouble.
Spencer House has very high standards, and I would not hesitate to recommend it.

Reply from Jan Davenport, Deputy Manager at Spencer House Care Home - Avery Healthcare

Thank you for your heartfelt comments about the care your mum received whilst at Spencer House Care Home. It has been our pleasure to care for her. Our time together was short, but it has been a delight to ensure her time with us was peaceful, settled, and as content as possible. We pride ourselves on making sure our families feel welcome and included in all the care we deliver, and I am very happy to hear that, as a family, you were able to feel part of our Spencer House family. I will share your kind words with the rest of the staff team, as this provides us with a great sense of achievement and pride in our chosen vocation. Warmest regards.


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Review from Steph S (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has complex physical health needs, and when my dad developed dementia, they were struggling to live safely at home, even with the support of a live-in carer. They came to Spencer House for respite care, but it soon became clear that their quality of life was vastly improved (as was mine), and
they have now moved into a beautiful suite with all of the comforts of home. It's more like an open-plan studio apartment with a sleeping area, living area, dining area and kitchenette. Spencer House is well-staffed with wonderful individuals who always go the extra mile, from the fantastic management team to the lovely laundry lady who knew my parents' names from day one. There is entertainment every day, and my parents say the food is good. There are communal dining and living areas, and I've just left them in their suite, having a cup of tea with a visiting resident. I can't recommend Spencer House highly enough. It is such a huge relief to know that my parents are so well cared for.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home and for your amazing 5-star rating. We would like to thank you for your kind words regarding the care your parents have received since being a part of our loving care community, giving you and your family peace of mind. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that they have both soon settled into their new surroundings and are already making new acquaintances. We look forward to seeing you on your next visit. Best wishes.


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Review from Alison W (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum had lived independently for many years since being widowed. Unfortunately, suffering from MS, last year, we had to face the inevitable prospect that she needed 24-hour care. Although she agreed, the thought of giving up her independence was very upsetting for her.
After viewing multiple care
homes in the area, we realised immediately when we visited Spencer House that it was the right one for Mum because it had a friendly, happy vibe, and its airiness and cleanliness were exemplary.
Mum moved in last September and has felt at home from the outset. The staff are all lovely - from the reception staff to housekeeping, carers and managers. Nothing is too much trouble and the friendliness and kindness shown to Mum, and us as family, have made the whole process so much easier.
Mum had always dreaded the thought of going into care, but now she says how happy and settled she is and how kind the staff are to her, so there really is not a lot more any of us could ask for.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton and for your amazing 5-star review. We would like to thank you for your kind words regarding the care your mum has received since being a member of our loving care community. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. Our housekeeping team take great pride in keeping the home clean and inviting for residents, staff and visitors alike. We look forward to seeing you on your next visit. Best wishes.


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Review from Kay N (Respite Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent; they will always do their best, even when stretched. Staff show compassion and make the residents feel like family. The quality of the food has improved significantly over the time of my stay.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton. We are pleased to hear how satisfied you are with our home and the exceptional level of care provided by our dedicated staff team in order to provide person-centred care for all our residents. It is also nice to hear that the choice of tasty meals provided daily by our talented culinary team is so well received. Your kind words about our community are truly invaluable to us, and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.


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Review from Trudy S (Daughter of Resident) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the dementia unit for almost a year now, after having moved in with my father. Unfortunately, Dad died suddenly after only six weeks, but I had achieved my aim of them being together. The staff are wonderful, caring and can’t do enough. Mum has been out on the minibus and has enjoyed
the singers that have come into the home. Usually a very quiet and private person, they have managed to persuade her to participate in the activities. The home is pristine and has an on-site hair salon and podiatrist that visits. The housekeeping staff work very hard and are always respectful of entering the resident's rooms and are all very friendly. Can’t really comment on the food as have never been present at meal times, but the menus always look quite posh, though Mum has always been a very traditional person and prefers good old-fashioned food, she has gained weight so must be enjoying it. Admin, reception and management staff cannot fault. Highly recommend this home.

Reply from Jan Davenport, Deputy Manager at Spencer House Care Home - Avery Healthcare

Thank you for your heartfelt words of thanks to Spencer House. We are very pleased to have been involved in your wish to have both Mum and Dad together, albeit for a short time. It was a pleasure to watch them together and their clear love and devotion to one another.


We endeavour to support our residents to attend social activities of their choice to promote their well-being and take immense pride in watching Mum blossom at these. She is a very active and engaging participant.


We are delighted that you recognise all our staff in your touching words and your recommendation is a testament to the care standards that we strive so hard to achieve for all our residents and our relatives.


Your thoughtful and kind words of thanks will be shared with all our staff and I am confident that they will be received with pleasure.


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Review from A P (Son of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at Spencer House Care Home. When my mum was admitted to the hospital, she was given 6-8 weeks to live. This was in April 2021. It is due to the best care she is received at Spencer's House that she is still with us and is comfortable and settled. She loves the staff and the food. All staff
at Spencer House are very caring and kind. I can recommend Spencer House at any time for the high standards of care delivery.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton. We would like to thank you for your kind words regarding the care your mum has received since being a member of our loving care community. We are delighted to hear such positive feedback about our home and the dedication of the staff team, who provide an exceptional level of care on a daily basis. It is also nice to hear that the choice of tasty meals provided by our talented culinary team is so well received. Best wishes.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Spencer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Spencer House Care Home - Avery Healthcare is calculated as follows: ( (123 Excellents x 5) + (6 Goods x 4) ) ÷ 129 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.821 Points relating to the number of positive Reviews for Spencer House Care Home - Avery Healthcare is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 11 Positive Reviews ÷ 13.4 = 0.821

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (17)

Shweta

Shweta Mendon

Job Title: Care Home Manager

Joined: 2015

I am currently working as a senior General Manager for Spencer House Care Home and support the company with multi-site management. I joined Avery Health Care in 2015 and worked at Ashurst Mews Care Home in Moulton Northamptonshire. I am a registered general nurse by profession. I spent many years at Ashurst Mews and this helped me develop my foundations of delivering excellent care and also developed my management skills, my personal skills and this provided me with the opportunity to transfer to Spencer House to develop further as a senior General Manager. I have a real passion for developing staff and consider myself a very hands-on manager.


I take pride in leading by example and working with and for both our residents and staff. I enjoy watching our home go from strength to strength and find the small achievements equally important as the larger ones. I like to see our ethos of care being delivered every day and watching my residents blossom, remain well, feel at home and safe under the care of my staff and myself. I find the receptiveness of staff and residents to any improvements we make effortless. I particularly take pride in watching my staff embrace any new changes and challenges and developing their knowledge of any new, innovative systems we implement. I have been delighted to accept and feel the timing was right.


I very much enjoy spending time with my family and looking after them. I have a keen interest in cooking and spend a lot of my free time with my family. I very much enjoy being outdoors and can spend many hours attending to my garden. I also like to keep myself active physically. I enjoy regular countryside walks. I like to keep abreast of current affairs and take an interest in world events, often watching global news programmes and documentaries.


Jan

Jan Davenport

Job Title: Deputy Manager

Joined: 2016

My role involves supporting the manager and all staff to ensure a high level of quality care is delivered at all times. I am very proud to work at Spencer House and be a part of its dedicated staff team.


I am very fond of cooking, baking and reading. My favourite animal is cats. My dream would be to open my own animal sanctuary and children's home.


Stacey

Stacey Wadlow

Job Title: Unit Manager

Joined: 2018

My role involves supporting the team at Spencer House to ensure a high standard of care delivery. I enjoy using my nursing and clinical skills to help develop staff and improve our services.


I am very family-orientated and enjoy spending as much time as possible with both my family and close friends, in particular, holidays overseas.


Elyse

Elyse Edwards

Job Title: Advanced Care Practitioner

Joined: 2018

I started at Spencer House in May 2018 and I am an advanced senior carer and work closely with the nurses on Blenheim.


Outside of work, I enjoy spending time with my two daughters.


Neethu

Neethu Thomas

Job Title: Advanced Care Practitioner

Joined: 2023

I enjoy spending time with the residents and providing support whenever they need it.


Karon

Karon Tarn

Job Title: Senior Carer

Joined: 2018

My role involves supporting staff to provide quality care and supporting residents in their day-to-day lives.


Outside of work I enjoy doing crafts and spending time with my two horses.


Natalie

Natalie Richards

Job Title: Senior Carer

Joined: 2017

I have worked in the care sector for several years. I started working in domiciliary care supporting people in their own homes. I joined the team at Spencer House in October 2017. I enjoy supporting the residents and their families during their stay at Spencer House, as well as the fact no two days are the same.


During my time off, I enjoy walks with my husband and my dog Rosie along the canals and parks.


Chloe

Chloe Shelton

Job Title: Well-being and Activities Assistant

Joined: 2022

Before working at Spencer House I worked in rehabilitation and domiciliary work.


Within my role I ensure every resident has their physical, social and psychological needs met whether this is as a group exercise session or a one-to-one story telling afternoon.


I am very passionate about ensuring the residents are happy. I enjoy learning about their lives and hearing their favourite stories.


Outside of work, I enjoy crocheting and spending time with my nan.


Sarah

Sarah Edwards

Job Title: Well-being and Activities Assitant

Joined: 2022

My work background is within the care sector, both in mental and physical health NHS services.


I now work at Spencer House as a Well-being and Activities Assistant.


The role involves supporting residents to continue to spend time doing things they enjoy or to try something new! It is a privilege to spend time with people as they share their stories and memories.


Outside of work, I enjoy gardening, reading and eating out.


Abigail

Abigail Owusu

Job Title: Health Care Assistant

Joined: 2023

I am a nurse by profession but I am currently a HCA at Spencer House.


I am very passionate about my job and love making the residents smile.


I am a mother and a wife, outside of work I enjoy spending time with my family.
I love swimming and going to the gym.


Meethu

Meethu Davis

Job Title: Health Care Assistant

Joined: 2023

I am a healthcare assistant at spencer house. It is a nice place to be, I enjoy working with the staff. I am so grateful and love spending time with the residents.


Sue

Sue Evans

Job Title: Health Care Assistant

Joined: 2022

I started working at Spencer House in September 2022, I enjoy working at Spencer House Care Home as a carer. I started working on the nursing floor and now I also work on the residential floor.


I live alone, I have two children and three grandchildren. I love going on holidays with my children and grandchildren. I also enjoy going on cruises with my friends.


Anna

Anna Nnaji

Job Title: Health Care Assistant

Joined: 2016

I am a gentile and kind soul who found her calling in care and became passionate about dementia.


In my spare time I enjoy swimming, a good movie and appreciating friendships.


Working as a care assistant gives me great joy and satisfaction when I can contribute to making someone feel better about themselves or a little bit less intimidated by the obstacles they face.


There are two main remarks I cherish from people I have supported: 'It is not what you do but how you do it that makes such a difference' and 'You make me feel comfortable'.


Craig

Craig Jones

Job Title: Health Care Assistant

Joined: 2023

I have recently joined Spencer House and so far I am really enjoying my work. I am fresh to the field as my previous job was in childcare, but I am excited to grow as a carer.
I am easy going and value mindfulness and patience heavily.


Alexus

Alexus Jeffery

Job Title: Health Care Assistant

Joined: 2022

During my time at Spencer House I have spent time on two different units, I enjoy getting to know the residents.


In my free time, I like socialising with my family and friends, I enjoy reading and watching movies.


Pheobe

Pheobe Garlick

Job Title: Health Care Assistant

Joined: 2021

I enjoy being with residents and staff. I love bonding with residents and making memories.


Outside of work, I enjoy spending time with my friends and family. I also enjoy archery.


Tatjana

Tatjana Wright

Job Title: House Keeping

Joined: 2018

My current role is as a housekeeping assistant which I really enjoy. It is the first time I have worked in a care home and I like getting to know the residents and supporting them.
I love making residents happy and I enjoy making friends with my colleagues.
Outside of work I enjoy holidays and watching TV.


Frequently Asked Questions about Spencer House Care Home - Avery Healthcare

What types of Care is Spencer House Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Spencer House Care Home - Avery Healthcare provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Spencer House Care Home - Avery Healthcare have?

There are 59 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Spencer House Care Home - Avery Healthcare?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Spencer House Care Home - Avery Healthcare to the centre of Northampton?

0.9 mile(s) as the crow flies, distance by road may be significantly further.