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Review from C E (Niece of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience

Increasing frailty and falls, a dementia diagnosis, and some hospital admissions, meant my aunt needed more care than could be provided at her assisted living apartment. I considered several possibilities, visited three care homes, and chose Spencer House because of its facilities, impressive manager

and staff, and friendly and supportive atmosphere. The range of activities offered and the high-quality food were also factors. My aunt's lovely first room had a patio door onto the garden terrace, and she now overlooks the same aspect from the second floor.
Knowing my aunt would be able to increase her level of care without having to move home proved crucial, as she needed to move to the nursing floor sooner than I expected and sadly is now receiving end-of-life care. It is so reassuring knowing GP support is also available at all times and that phone communication is good (I don't live locally). Staff are so supportive. I warmly recommend Spencer House.

Reply from Jan Davenport, Marketing Assistant at Spencer House Care Home - Avery Healthcare

Thank you for your very kind and deeply touching words. Your aunt was a delight to care for and made a lasting impression on our home and staff. It was wonderful to hear her stories and life events, and many staff would enjoy this tender time with her. We always endeavour to ensure our standards of care are always the highest and this includes all departments as you were able to recognise.

We strive to ensure our relatives are equally welcomed and feel part of our family and it remains one of our priorities to ensure relatives always feel involved.
It is wonderful that our relatives can recognise that Spencer House staff are working hard to achieve and meet all expectations.
Your words and comments will be shared with all our staff, and I am confident they will be received with gratitude.

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Review from S P (Grandson of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience

Fantastic service from all of the staff! Very helpful, courteous and my grandma is so happy! She always smiles when a member of staff pops in. Could not recommend this place enough. We were very concerned before my grandma became a resident, as we were not aware of what service she would receive, but

those concerns were immediately put to rest as soon as we popped in to check on her and saw how cheery she is, as well as having some great chats with the staff.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton and for your amazing 5-star rating. It is a true pleasure to have your grandma living with us in the loving care community that we create. We are delighted that you and your family feel that the level of care has exceeded your expectations and that your grandma is happy/settled in her new surroundings and enjoys spending time chatting with the staff. We always encourage visitors into the home and look forward to seeing you on your next visit. Best wishes.

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Review from Jonathan G (Son of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience

My mum was a cancer patient who spent the last two weeks of her life being cared for by Spencer House Care Home.
She was looked after with a huge amount of care and compassion.
As a family, when visiting Mum, we were shown exceptional kindness, empathy and respect from reception staff, management,

cleaning staff and nursing staff alike.
We were able to say our final goodbyes in a calm and peaceful environment.
We had time. We had privacy. And we had support.
They were difficult times for us all, but Spencer House Care Home helped us to get through it.
All the kindness and professionalism exhibited by staff were greatly appreciated and did not go unnoticed, even if we were too upset to verbalise it at the time.
I would have no hesitation in recommending Spencer House because Mum was afforded every dignity possible during her final days, and we will be forever grateful.

Reply from Shweta Mendon, Home Manager at Spencer House Care Home - Avery Healthcare

Thank you for your exceptionally kind and deeply touching words regarding the care your mother received whilst she was at Spencer House. We are delighted that you and your family felt the level of care she received met your expectations and beyond. Our staff take tremendous pride in ensuring the care they give our residents is always of the highest standard. We are very proud of the care we give to our palliative residents, and we are very touched that you felt this. We endeavour to extend our sensitivity and our kindness towards our relatives too, and we are deeply honoured that you were able to encounter this during the short time we were able to get to know one another. Your beautiful thoughts, kind words and expressed thanks will be shared with our staff. Best wishes.

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Review from Jo E (Daughter of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience

Words cannot express the gratitude I feel towards all of the wonderful members of staff at Spencer House. From the efficient management team, the chirpy reception ladies, the highly skilled nurses, the gorgeous loving and caring care team and the friendly and hard-working housekeepers. Literally, nothing

is too much trouble for them all to ensure that my dear old dad is looked after on a daily basis.
It’s such an emotional time for us relatives to see the demise of a loved one, however; all of the staff are not only dedicated to the residents, but they genuinely care about the families and friends too.
I wouldn’t hesitate to recommend this professional, caring and spotlessly clean home to anyone.
Thank you to all; you are the best.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton and for your amazing 5-star rating. We are delighted to hear such positive feedback about our community and the dedication of the staff team, who provide an exceptional level of care whilst creating a fun and safe environment for our residents. It is a true pleasure to care for your dad giving you and your family the peace of mind you deserve. Our residents loved ones are always welcome to visit and join in with our activities. We look forward to seeing you on your next visit. Best wishes.

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Review from M S (Son of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience

Despite the incredible pandemic-related challenges placed upon it (and all other forms of residential care) during the last two years, Spencer House continues to deliver outstanding levels of care.
Having been a regular and frequent visitor throughout that time, I can say with great confidence just

how committed all staff, managers and volunteers - without exception - are to their residents, so many of whom have complex needs and profound vulnerabilities.
They do so with professionalism, integrity and great affection. And with great pride too.
My family and I commend and thank them for all of that.
Thank you.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home and for your amazing 5-star rating. The Covid pandemic was a very difficult time for us all, but our highly trained staff team continued to provide an exceptional level of care whilst creating a fun and safe environment for residents. It is an absolute pleasure to care for your loved ones and to have them as part of our loving care community. We are delighted to now invite you back into the home for more regular visits and look forward to seeing you next time. Best Wishes.

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Review from Rosemarie H (Daughter of Resident) published on 20 July 2022
Submitted via Website • Report

Overall Experience

What can I say - it’s an amazing place. Mum has been in there about a year now; she’s so happy. The carers are amazing, so caring, thoughtful and loving. Spencer House has everything you could possibly want - entertainment, good food, beautifully cleaned rooms, and so much for the residents to do from

crafts, cake making and decorating, painting and drawing just about everything you can imagine. They can have their hair done and nails manicured. I feel so happy and relaxed that Mum is being so well looked after.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton and for your amazing 5-star rating. We are delighted to hear how satisfied you are with our home and facilities. Our dedicated staff team provide an exceptional level of care, meeting our residents' needs. Your kind words about our community are truly invaluable to us, and I will be sure to pass on the positive feedback to the rest of the team. Best wishes.

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Review from Mark H (Son of Resident) published on 13 July 2022
Submitted via Website • Report

Overall Experience

My mother has been at Spencer House for a year now and enjoys it. She gets on well with the staff and has made friends with many residents. Now the Covid restrictions have eased, there are activities most day, and Mum participates in the ones she can as she has limited mobility. The meals are very good

also.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton. It is a pleasure to care for your mother, and I am delighted to hear how much she enjoys living here and has made friendships with her peers. We are also pleased to hear that the daily activities provided by the well-being team and the choice of tasty meals on offer by our talented culinary team are so well received. Kind regards.

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Review from Philippa S (Daughter of Resident) published on 23 June 2022
Submitted via Website • Report

Overall Experience

My mum came to Spencer House under stressful circumstances, and from the very start, all staff members we spoke with were thoughtful and kind.
My mum stayed for five months until she sadly passed away. Staff seem to genuinely care - in that it's more than just a job for them. Small acts of kindness

for both my mum and for us made a big difference as we coped with her decline.
Staff are warm and accommodating, and we appreciated their flexibility and also their patience in passing on the many phone calls my mum received!
The care home itself is homely and does not feel too clinical.
Overall, despite the sadness of my mum's circumstances, Spencer House helped make my mum's last few months as positive as possible, which we are very grateful for.

Reply from Jan Davenport, Deputy Manager at Spencer House Care Home - Avery Healthcare

Thank you for your very kind and touching words regarding the care your mother received whilst she was residing at Spencer House. Our staff were delighted to care for her and spend as much time as they could with her, thoroughly enjoying her animated conversations and the kindness she would frequently express to everybody. We strive to ensure our relatives are equally welcomed and feel part of our family, and it remains one of our priorities to ensure relatives always feel involved. It is wonderful that relatives can recognise that Spencer House staff are working hard to achieve the standards of what truly is a vocation in life. Your words and comments will be shared with all our staff, and I am confident they will be received with gratitude. Best wishes.

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Review from Graham F (Son of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience

Very caring members of staff who go the extra mile to make sure residents are looked after and treated with the utmost dignity. After mum got admitted to the hospital, she went downhill rapidly, and I managed to get her onto the nursing floor at Spencer House, where her general condition improved greatly,

thanks to the staff and care she received.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home in Northampton. We are delighted to hear that your mum's health has continued to improve after admission, and she has soon settled into the loving care community that we create, giving you and your family the peace of mind that you deserve. It is a true pleasure to care for her. Best wishes.

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Review from Jill W (Regular Volunteer) published on 21 February 2022
Submitted via Postal Card • Report

Overall Experience

Friendly meeting with reception staff, especially during what Covid precautions are applicable. Showed to the night room. Given private time with my friend, we task Holy Communion together, which she very much valued. Telephone beforehand to arrange visits. Very helpful staff. Much benefit to my friend.

Very satisfied with my visit, but request I can only complete as for as my visit permits. Cannot speak for some categories.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards to provide person-centred care for all our residents. Our friendly admin team are always there to help you gain the best experience from your visit. I will be sure to pass your kind comments on to the rest of the team. Best wishes.

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Review from F D (Friend of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience

Our friend has been in the home for over 6-months, despite the reluctance to do so, we are very happy to see her settled and now enjoy her stay. There are many aspects that have impressed me and our friends, and the biggest one is the cleaning and staff attitude. Kind, caring and treating the residents

as family. Would gladly promote the care home and all its staff.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home. Your feedback is truly invaluable to us and our staff team, who go over and above the standards to provide person-centred care for all our residents. Our housekeeping team take great pride in making the home clean and welcoming for residents and visitors alike. I will be sure to pass on your kind comments to the rest of the team. Best wishes.

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Review from Tony K (Son of Resident) published on 2 February 2022
Submitted via Website • Report

Overall Experience

My dad moved into Spencer House on a short term respite basis initially. This followed a fall that hospitalised him for a week leaving him quite vulnerable and anxious that falling may happen again, particularly as his sight is deteriorating.
He was welcomed into Spencer House quickly and professionally,

and he was soon settled into his room.
At 90-years-old, any change is a challenge, but the team at Spencer House are amazing in how they put people at ease so quickly. The wonderful building, which is so well maintained by the staff, is purpose-built based on experience.
It is a pleasure to visit and is always kept to very high standards of cleanliness and organisation.
I would recommend it to anyone looking for a wonderful care home that goes above and beyond in all that they do. The management team and every member of staff, without exception, show their compassion and empathy in all that they do for their residents, showing that this is not just their job, it is their vocation.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home and for your amazing 5-star rating. We understand that moving a loved one into care can be an overwhelming experience for all parties, and therefore, we offer our full support in ensuring this process is smooth and stress-free. We are delighted to hear that your dad quickly settled into the loving care community that we create, giving you and your family peace of mind. Our housekeeping team takes great pride in making the home clean and welcoming for residents and visitors alike. I will be sure to pass on your kind comments to the rest of the team. Best wishes.

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Review from David E (Son of Resident) published on 27 January 2022
Submitted via Website • Report

Overall Experience

Dad went to live in Spencer House in March 2020 after his dementia deteriorated. Lockdown was imposed not long after, which must have made life very difficult for all the staff. However, we were able to ring at any time to speak with Dad and get an update from the staff, who were always so helpful.

Whenever Dad had a medical issue, we were informed, no matter how minor, which was very reassuring.
Once we could visit safely, we enjoyed sitting in the lovely, peaceful garden. Dad always had a good appetite, and I know he enjoyed the freshly cooked food; we were quite envious when we saw the menus!
Sadly Dad died in December, but we were able to witness first-hand the care and devotion shown by all the staff, who left a lasting impression on my wife and I.

Reply from Shweta Mendon, Home Manager at Spencer House Care Home - Avery Healthcare

Thank you for your very kind, personal and touching comments regarding the care you feel your Dad received whilst living with us at Spencer House. He was a delight to care for, and the staff were very fond of him. I am so happy to hear that he enjoyed his time with us, in particular, the beautiful menu produced by our Culinary Team. We recognise the importance of quality nutrition for our residents. We pride ourselves on maintaining effective communication with our relatives and feel this is a valuable investment in building close, trusted, working bonds. This helps to ensure we are always providing the highest level of care. We are deeply touched that you were able to witness the compassion and care that our staff dedicate to our residents, especially with palliative care. Once again, thank you for your beautiful comment, and this will be shared with all our staff.

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Review from Elaine G (Daughter of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience

My lovely mum went to live in Spencer House Care Home in October as she had deteriorated in health and needed more care than the family could give; she soon settled in and eventually joined in with armchair exercises, pom-pom making, chatting to other residents and carol singing. Mum loved the freshly

cooked food, She read a poem out loud, ‘Where Poppies Grow’ for Remembrance Day. We were all very proud of her as it was the first time she had done anything like this. Nothing was too much trouble for any of the staff, they were so caring, and all her needs were met and more.
Mum only had 7-weeks in the home, her heart failed, and she died in A&E in December.
The family were very impressed with the cleanliness of the home, ensuring we all had negative Covid tests, normal range temperatures, advised to wash hands and put on new masks, gowns and gloves all provided. We always had a warm welcome as we entered the home and left knowing our mum was in safe hands.

Reply from Shweta Mendon, Home Manager at Spencer House Care Home - Avery Healthcare

Thank you for your very positive, sincere and kind review of the care of your mum received whilst she was with us at Spencer House. We were delighted to have spent time getting to know both your mum and you as a family. We endeavour to try and achieve the highest standards of care that we are all proud of, all the continued efforts by all our staff. It was a pleasure looking after your mum and witnessing her blossom whilst in our home. Your kind words will be shared with all our staff throughout the home. Best wishes.

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Review from Catherine B (Daughter of Resident) published on 20 October 2021
Submitted via Website • Report

Overall Experience

Mum lived at Spencer House Care Home for over three years. It is a beautiful home from home, with a lovely accessible garden, filled with wonderful caring staff.
Throughout her stay, she was treated with respect, care and compassion. All her needs were met, both physical and emotional.
As Mum’s health

failed she moved from a care environment to a nursing one, made easier with it being in the same building and with familiar staff.
During mums stay at Spencer house we, her family, developed a great relationship with all her carers, making it easy for us all to work together in her interest. In fact, mums carers supported us as well as Mum!
During lockdown we were relaxed knowing that Mum had the best of care and that she felt part of a lovely big family!
Many thanks to you all.

Reply from Shweta Mendon, RGN Home Manager at Spencer House Care Home - Avery Healthcare

Thank you, for your very kind comments and positive review of Spencer House. It has been a pleasure to support your mother, yourself, and all your family during the time your mother was here with us. We are delighted that you feel our staff have provided the best possible care that we could. It has been a pleasure getting to know you all and build that trusted and respected bond. We always try our hardest to ensure that relatives feel included in all areas of care, and we consider this a valuable investment. All the staff at Spencer House will continue to support our residents and families in every manner that we can. Your kind words will be shared will our staff. Best wishes.

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Review from Barbara A (Daughter of Resident) published on 11 October 2021
Submitted via Website • Report

Overall Experience

My mother went to Spencer House in June 2021, and it has been a very successful move in that the care provided has been absolutely excellent, and all the members of staff that I have had contact with have been extremely caring and supportive not only towards my mother but also to the wider family. They

made my mother very welcome, and her general health has improved since moving into the home. I can only say thank you to Spencer House.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home and for your amazing 5-star review. Our staff team go above the standards daily to deliver exceptional care whilst creating a warm and welcoming community that our residents live within. We are so pleased to hear how well your mother has settled in here and that her general health has improved, giving you and your family peace of mind. Best wishes.

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Review from Martin M (Son of Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience

We admitted Mum during the Covid restrictions. These were difficult times after my father died and Mums Dementia escalated. My mental state was not in a good place. The staff during Mums transition to care have been great to both myself and mum. The manager was particularly good at helping me come

to terms with the situation.

The online Facebook updates with pictures and videos are very helpful as well, Mum has little to no recollection later after the event, so it is good for us to see what she has been doing, and she enjoys seeing what she has been doing.

The Covid restrictions mean I obviously am not able to comment on some options fully, so the goods could actually be excellent; we wait and see.

Reply from Shweta Mendon, Home Manager at Spencer House Care Home - Avery Healthcare

Thank you for your very kind comments and positive review of Spencer House. It has been a pleasure to support your mother and yourself with the transition into our home. We understand that this period can be very emotional for family members too, and we are delighted that you felt supported and listened to. We always try our hardest to ensure that relatives feel included in the process of admission, and we consider this a valuable investment towards building a trusted relationship between us. All the staff at Spencer House will continue to support our residents and families in every manner that we can. Your kind words will be shared will our staff.

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Review from Rebecca G (Granddaughter of Resident) published on 6 July 2021
Submitted via Website • Report

Overall Experience

My 98-year-old grandma was admitted to Spencer House in early January after a period in hospital where she had contracted Covid.
I was kept informed almost daily of Grandma's wellbeing and general welfare. Sadly she was re-admitted to hospital after only a few weeks and she passed away shortly afterwards.
I

cannot fault the care Grandma received in her short time at Spencer House and I will be forever grateful for the dignity and respect she was given in her last weeks.
Special thanks to the manager for showing such empathy after Grandma's passing.

Reply from Shweta Mendon, Home Manager at Spencer House Care Home - Avery Healthcare

Thank you so much for your very kind and touching review regarding the care you experienced whilst your grandmother was at Spencer House. We strive to ensure our residents and indeed relatives feel they are receiving the highest standard of care whilst they are with us. It is very warming to know that you feel the care your grandmother received met all your expectations. We believe aftercare is equally important for relatives, and we are delighted that you experienced this from our staff. Your lovely review comments and kind words will be shared with all the staff as we feel it is important that this feedback is cascaded to our staff especially during these challenging times. Best Wishes.

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Review from Greg J (Son of Resident) published on 28 June 2021
Submitted via Website • Report

Overall Experience

My mother has been in the care of Spencer House for the last 11-months, and I have to say, I feel that she has been receiving the best care that can be offered, which is often under difficult circumstances. During the COVID pandemic, I feel that the Spencer team dealt with the issue of protecting the

residents admirably. Whilst at the height of the lockdown, it was a very tough time not being able to see our loved ones, the precautions taken were necessary, appropriate, and dealt with sensitively. The staff are friendly and welcoming, and a special shout out to the nurses in Blenheim; they are incredible, compassionate and do a great job. The facilities are like a 5-star hotel, and I wouldn't hesitate to recommend this home to anyone. They even have a wine fridge! It's a shame my mother can't get to it, but I'm sure there are some that can...

Overall, highly recommended.

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home. The highly trained staff team has continued to work hard to provide and maintain a good standard of care and have adapted well to the ongoing challenges presented to the care sector over the last 12 months. Knowing we have got things right for you and your mum will be motivational for the team who are always keen to hear feedback. Best wishes.

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Review from Peter D (Son of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience

Both parents are now residents, and the family is very happy with the care they are receiving. The staff are very caring and have a genuine interest in the well being of the residents. The food is also highly rated!

Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare

Thank you for taking the time to review Spencer House Care Home. We are delighted to hear such positive feedback about our staff and to hear how satisfied you and your parents are with their home giving you and your family peace of mind. I am so glad that they are both enjoying the choice of meals provided daily by our talented culinary team. It is a true pleasure to have them both stay with us as part of our loving care community. Best wishes.

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Meet the Team (17)

Shweta Mendon

Job Title: Care Home Manager

Joined: 2015

I am currently working as a senior General Manager for Spencer House Care Home and support the company with multi-site management. I joined Avery Health Care in 2015 and worked at Ashurst Mews Care Home in Moulton Northamptonshire. I am a registered general nurse by profession. I spent many years at Ashurst Mews and this helped me develop my foundations of delivering excellent care and also developed my management skills, my personal skills and this provided me with the opportunity to transfer to Spencer House to develop further as a senior General Manager. I have a real passion for developing staff and consider myself a very hands-on manager.

I take pride in leading by example and working with and for both our residents and staff. I enjoy watching our home go from strength to strength and find the small achievements equally important as the larger ones. I like to see our ethos of care being delivered every day and watching my residents blossom, remain well, feel at home and safe under the care of my staff and myself. I find the receptiveness of staff and residents to any improvements we make effortless. I particularly take pride in watching my staff embrace any new changes and challenges and developing their knowledge of any new, innovative systems we implement. I have been delighted to accept and feel the timing was right.

I very much enjoy spending time with my family and looking after them. I have a keen interest in cooking and spend a lot of my free time with my family. I very much enjoy being outdoors and can spend many hours attending to my garden. I also like to keep myself active physically. I enjoy regular countryside walks. I like to keep abreast of current affairs and take an interest in world events, often watching global news programmes and documentaries.

Jan Davenport

Job Title: Deputy Manager

Joined: 2016

My role involves supporting the manager and all staff to ensure a high level of quality care is delivered at all times. I am very proud to work at Spencer House and be a part of its dedicated staff team.

I am very fond of cooking, baking and reading. My favourite animal is cats. My dream would be to open my own animal sanctuary and children's home.

Stacey Wadlow

Job Title: Unit Manager

Joined: 2018

My role involves supporting the team at Spencer House to ensure a high standard of care delivery. I enjoy using my nursing and clinical skills to help develop staff and improve our services.

I am very family-orientated and enjoy spending as much time as possible with both my family and close friends, in particular, holidays overseas.

Elyse Edwards

Job Title: Advanced Care Practitioner

Joined: 2018

I started at Spencer House in May 2018 and I am an advanced senior carer and work closely with the nurses on Blenheim.

Outside of work, I enjoy spending time with my two daughters.

Neethu Thomas

Job Title: Advanced Care Practitioner

Joined: 2023

I enjoy spending time with the residents and providing support whenever they need it.

Karon Tarn

Job Title: Senior Carer

Joined: 2018

My role involves supporting staff to provide quality care and supporting residents in their day-to-day lives.

Outside of work I enjoy doing crafts and spending time with my two horses.

Natalie Richards

Job Title: Senior Carer

Joined: 2017

I have worked in the care sector for several years. I started working in domiciliary care supporting people in their own homes. I joined the team at Spencer House in October 2017. I enjoy supporting the residents and their families during their stay at Spencer House, as well as the fact no two days are the same.

During my time off, I enjoy walks with my husband and my dog Rosie along the canals and parks.

Chloe Shelton

Job Title: Well-being and Activities Assistant

Joined: 2022

Before working at Spencer House I worked in rehabilitation and domiciliary work.

Within my role I ensure every resident has their physical, social and psychological needs met whether this is as a group exercise session or a one-to-one story telling afternoon.

I am very passionate about ensuring the residents are happy. I enjoy learning about their lives and hearing their favourite stories.

Outside of work, I enjoy crocheting and spending time with my nan.

Sarah Edwards

Job Title: Well-being and Activities Assitant

Joined: 2022

My work background is within the care sector, both in mental and physical health NHS services.

I now work at Spencer House as a Well-being and Activities Assistant.

The role involves supporting residents to continue to spend time doing things they enjoy or to try something new! It is a privilege to spend time with people as they share their stories and memories.

Outside of work, I enjoy gardening, reading and eating out.

Abigail Owusu

Job Title: Health Care Assistant

Joined: 2023

I am a nurse by profession but I am currently a HCA at Spencer House.

I am very passionate about my job and love making the residents smile.

I am a mother and a wife, outside of work I enjoy spending time with my family.
I love swimming and going to the gym.

Meethu Davis

Job Title: Health Care Assistant

Joined: 2023

I am a healthcare assistant at spencer house. It is a nice place to be, I enjoy working with the staff. I am so grateful and love spending time with the residents.

Sue Evans

Job Title: Health Care Assistant

Joined: 2022

I started working at Spencer House in September 2022, I enjoy working at Spencer House Care Home as a carer. I started working on the nursing floor and now I also work on the residential floor.

I live alone, I have two children and three grandchildren. I love going on holidays with my children and grandchildren. I also enjoy going on cruises with my friends.

Anna Nnaji

Job Title: Health Care Assistant

Joined: 2016

I am a gentile and kind soul who found her calling in care and became passionate about dementia.

In my spare time I enjoy swimming, a good movie and appreciating friendships.

Working as a care assistant gives me great joy and satisfaction when I can contribute to making someone feel better about themselves or a little bit less intimidated by the obstacles they face.

There are two main remarks I cherish from people I have supported: 'It is not what you do but how you do it that makes such a difference' and 'You make me feel comfortable'.

Craig Jones

Job Title: Health Care Assistant

Joined: 2023

I have recently joined Spencer House and so far I am really enjoying my work. I am fresh to the field as my previous job was in childcare, but I am excited to grow as a carer.
I am easy going and value mindfulness and patience heavily.

Alexus Jeffery

Job Title: Health Care Assistant

Joined: 2022

During my time at Spencer House I have spent time on two different units, I enjoy getting to know the residents.

In my free time, I like socialising with my family and friends, I enjoy reading and watching movies.

Pheobe Garlick

Job Title: Health Care Assistant

Joined: 2021

I enjoy being with residents and staff. I love bonding with residents and making memories.

Outside of work, I enjoy spending time with my friends and family. I also enjoy archery.

Tatjana Wright

Job Title: House Keeping

Joined: 2018

My current role is as a housekeeping assistant which I really enjoy. It is the first time I have worked in a care home and I like getting to know the residents and supporting them.
I love making residents happy and I enjoy making friends with my colleagues.
Outside of work I enjoy holidays and watching TV.

Spencer House Care Home - Avery Healthcare

Care Provided by Spencer House Care Home - Avery Healthcare

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Funding & Fees Guide for Spencer House Care Home - Avery Healthcare

Facilities

Spencer House Care Home - Avery Healthcare Reviews (75)

Overview of Review Score

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Performance

Care Quality Commission (CQC) Rating

Overall
Good

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Awards / Recognitions (12)