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Spencer House Care Home - Avery Healthcare has a Review Score of 9.8 (9.774) out of 10, based on 11 reviews in the last 2 years. Over all time Spencer House Care Home - Avery Healthcare has 75 reviews.
Review from Elaine C (Daughter of Resident) published on 15 June 2021
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Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare
Thank you for taking the time to review Spencer House Care Home. We appreciate that this has been a difficult time for everyone during the pandemic, the safety of our residents, their loved ones and our staff has been a priority, meaning that we have strictly followed the Government guidelines and our own stringent hygiene routines. Now that restrictions have eased, we look forward to welcoming you back into the home for more regular safe visits. It is a pleasure to have your mother living with us in the loving community that we create. Best wishes.
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Review from Victoria H (Daughter of Resident) published on 10 June 2021
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Reply from Ryan Farrelly, Marketing Assistant at Spencer House Care Home - Avery Healthcare
Thank you for taking the time to review Spencer House Care Home. Our highly trained staff team go above and beyond the standards daily to provide an exceptional level of care for all residents that you can be confident with. Our resident's well-being is our primary concern, and they are at the front of everything we do. We are delighted to hear how much your mother enjoys living here; it is a pleasure to have her as part of our care community. Now that the government restrictions are beginning to ease, we are looking forward to welcoming you and your family back to our home for more safe regular visiting. Best Wishes.
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Review from Rebecca A (Daughter of Resident) published on 27 May 2021
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Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare
Thank you for taking the time to review Spencer House Care Home. We appreciate that this has been a difficult time for everyone, with the safety of our residents, their loved ones and staff being our priority, meaning that we have strictly followed the Government guidelines and our own stringent hygiene routines. Now that the Government restrictions have eased, we are delighted to welcome you back into our home for more regular safe visits. It is a true pleasure to have your mother staying with us in our loving care community. Best wishes.
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Review from Christina C (Sister of Resident) published on 12 May 2021
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Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare
Thank you for taking the time to review Spencer House Care Home and for your lovely feedback. Our highly trained staff team go above the standards to ensure that they deliver an exceptional level of care to all our residents, no matter what their needs are. We are delighted to hear how satisfied you are with the care your sister is receiving, and we look forward to welcoming you back for more regular, safe visiting now that restrictions are beginning to ease. Best wishes.
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Review from David M (Son of Resident) published on 17 March 2021
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Reply from Rachel Aran, Marketing Administrator at Spencer House Care Home - Avery Healthcare
Thank you for taking the time to review Spencer House Care Home. Your kind words are truly invaluable to us, and our staff team are so delighted to hear how satisfied you are with the exceptional level of care our team delivers to all our residents. The well-being of our residents is our top priority, and we appreciate how important it is for residents to stay in contact with their loved ones in these unprecedented times. It is a pleasure to have your mother staying with us. Best wishes.
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Review from Julian F (Resident) published on 16 March 2021
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Reply from Ryan Farrelly, Marketing Assistant at Spencer House Care Home - Avery Healthcare
Thank you for reviewing the Spencer House Care Home. We are so pleased that you feel welcomed and part of the loving care community. It is unsurprising that you have been able to make so many companionships in the welcoming and social atmosphere our residents and staff create. We also look forward to welcoming back more of our favourite events and activities as government restrictions begin to ease. Best Wishes.
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Review from Philip C (Husband of Resident) published on 7 February 2020
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Reply from Angus Matthew, Senior Marketing Manager at Spencer House Care Home - Avery Healthcare
Many thanks for your feedback it is very valuable to us. I will pass on your kind words to the staff who I know will appreciate it very much.
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Review from R P (Respite Resident) assisted by family/friend published on 24 January 2020
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Review from Angela M (Respite Resident) published on 29 July 2019
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Review from Brenda W (Resident) published on 15 July 2019
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Review from Joy (Friend of Resident) published on 23 May 2019
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Review from Imogen B (Friend of Resident) published on 14 January 2019
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Review from Jane B (Daughter of Resident) published on 20 December 2018
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Review from Kirsty W (Friend of Resident) published on 17 December 2018
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Review from Danielle E (Goddaughter of Resident) published on 17 December 2018
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Review from Olivia P (Granddaughter of Resident) published on 10 December 2018
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Review from Natalie E (Relative of Resident) published on 10 December 2018
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Review from Jane C (Daughter of Resident) published on 17 October 2018
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Review from Chris F (Son of Resident) published on 24 May 2018
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Senior management is not very visible - there hasn't been a full-time manager in Spencer House since Christmas - actually it has run better with more staff stability.
Mum is
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Review from Elaine E (Daughter of Resident) published on 30 January 2018
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Since moving to a nursing bed on the top ward the cleaning standard has dropped, but it is still acceptable.
Staff are friendly and Mum is well and cared for.
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The Review Score of 9.8 (9.774) out of 10 for Spencer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.953 for Spencer House Care Home - Avery Healthcare is calculated as follows: ( (123 Excellents x 5) + (6 Goods x 4) ) ÷ 129 Ratings = 4.953
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.821 Points relating to the number of positive Reviews for Spencer House Care Home - Avery Healthcare is based on 11 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 11 Positive Reviews ÷ 13.4 = 0.821
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 Jul 2021
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Job Title: Care Home Manager
Joined: 2015
I am currently working as a senior General Manager for Spencer House Care Home and support the company with multi-site management. I joined Avery Health Care in 2015 and worked at Ashurst Mews Care Home in Moulton Northamptonshire. I am a registered general nurse by profession. I spent many years at Ashurst Mews and this helped me develop my foundations of delivering excellent care and also developed my management skills, my personal skills and this provided me with the opportunity to transfer to Spencer House to develop further as a senior General Manager. I have a real passion for developing staff and consider myself a very hands-on manager.
I take pride in leading by example and working with and for both our residents and staff. I enjoy watching our home go from strength to strength and find the small achievements equally important as the larger ones. I like to see our ethos of care being delivered every day and watching my residents blossom, remain well, feel at home and safe under the care of my staff and myself. I find the receptiveness of staff and residents to any improvements we make effortless. I particularly take pride in watching my staff embrace any new changes and challenges and developing their knowledge of any new, innovative systems we implement. I have been delighted to accept and feel the timing was right.
I very much enjoy spending time with my family and looking after them. I have a keen interest in cooking and spend a lot of my free time with my family. I very much enjoy being outdoors and can spend many hours attending to my garden. I also like to keep myself active physically. I enjoy regular countryside walks. I like to keep abreast of current affairs and take an interest in world events, often watching global news programmes and documentaries.
Job Title: Deputy Manager
Joined: 2016
My role involves supporting the manager and all staff to ensure a high level of quality care is delivered at all times. I am very proud to work at Spencer House and be a part of its dedicated staff team.
I am very fond of cooking, baking and reading. My favourite animal is cats. My dream would be to open my own animal sanctuary and children's home.
Job Title: Unit Manager
Joined: 2018
My role involves supporting the team at Spencer House to ensure a high standard of care delivery. I enjoy using my nursing and clinical skills to help develop staff and improve our services.
I am very family-orientated and enjoy spending as much time as possible with both my family and close friends, in particular, holidays overseas.
Job Title: Advanced Care Practitioner
Joined: 2018
I started at Spencer House in May 2018 and I am an advanced senior carer and work closely with the nurses on Blenheim.
Outside of work, I enjoy spending time with my two daughters.
Job Title: Advanced Care Practitioner
Joined: 2023
I enjoy spending time with the residents and providing support whenever they need it.
Job Title: Senior Carer
Joined: 2018
My role involves supporting staff to provide quality care and supporting residents in their day-to-day lives.
Outside of work I enjoy doing crafts and spending time with my two horses.
Job Title: Senior Carer
Joined: 2017
I have worked in the care sector for several years. I started working in domiciliary care supporting people in their own homes. I joined the team at Spencer House in October 2017. I enjoy supporting the residents and their families during their stay at Spencer House, as well as the fact no two days are the same.
During my time off, I enjoy walks with my husband and my dog Rosie along the canals and parks.
Job Title: Well-being and Activities Assistant
Joined: 2022
Before working at Spencer House I worked in rehabilitation and domiciliary work.
Within my role I ensure every resident has their physical, social and psychological needs met whether this is as a group exercise session or a one-to-one story telling afternoon.
I am very passionate about ensuring the residents are happy. I enjoy learning about their lives and hearing their favourite stories.
Outside of work, I enjoy crocheting and spending time with my nan.
Job Title: Well-being and Activities Assitant
Joined: 2022
My work background is within the care sector, both in mental and physical health NHS services.
I now work at Spencer House as a Well-being and Activities Assistant.
The role involves supporting residents to continue to spend time doing things they enjoy or to try something new! It is a privilege to spend time with people as they share their stories and memories.
Outside of work, I enjoy gardening, reading and eating out.
Job Title: Health Care Assistant
Joined: 2023
I am a nurse by profession but I am currently a HCA at Spencer House.
I am very passionate about my job and love making the residents smile.
I am a mother and a wife, outside of work I enjoy spending time with my family.
I love swimming and going to the gym.
Job Title: Health Care Assistant
Joined: 2023
I am a healthcare assistant at spencer house. It is a nice place to be, I enjoy working with the staff. I am so grateful and love spending time with the residents.
Job Title: Health Care Assistant
Joined: 2022
I started working at Spencer House in September 2022, I enjoy working at Spencer House Care Home as a carer. I started working on the nursing floor and now I also work on the residential floor.
I live alone, I have two children and three grandchildren. I love going on holidays with my children and grandchildren. I also enjoy going on cruises with my friends.
Job Title: Health Care Assistant
Joined: 2016
I am a gentile and kind soul who found her calling in care and became passionate about dementia.
In my spare time I enjoy swimming, a good movie and appreciating friendships.
Working as a care assistant gives me great joy and satisfaction when I can contribute to making someone feel better about themselves or a little bit less intimidated by the obstacles they face.
There are two main remarks I cherish from people I have supported: 'It is not what you do but how you do it that makes such a difference' and 'You make me feel comfortable'.
Job Title: Health Care Assistant
Joined: 2023
I have recently joined Spencer House and so far I am really enjoying my work. I am fresh to the field as my previous job was in childcare, but I am excited to grow as a carer.
I am easy going and value mindfulness and patience heavily.
Job Title: Health Care Assistant
Joined: 2022
During my time at Spencer House I have spent time on two different units, I enjoy getting to know the residents.
In my free time, I like socialising with my family and friends, I enjoy reading and watching movies.
Job Title: Health Care Assistant
Joined: 2021
I enjoy being with residents and staff. I love bonding with residents and making memories.
Outside of work, I enjoy spending time with my friends and family. I also enjoy archery.
Job Title: House Keeping
Joined: 2018
My current role is as a housekeeping assistant which I really enjoy. It is the first time I have worked in a care home and I like getting to know the residents and supporting them.
I love making residents happy and I enjoy making friends with my colleagues.
Outside of work I enjoy holidays and watching TV.