Spencer House Care Home - Avery Healthcare

Cliftonville Road, Northampton NN1 5BU
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9.8 75 Reviews
  • Spencer House Care Home - Avery Healthcare, Northampton
Northampton is central to Avery Healthcare, serving as both its base and place of origin. The area's history has given rise to a cluster of well-established care homes under the Avery umbrella in Northampton. Among these, Spencer House Care Home has fostered a fantastic relationship with the local community and is strategically located behind Northampton General Hospital. They offer various care services, including residential, nursing, respite care, and specialised dementia care, attracting residents from across the county.

The interiors of the Northampton nursing home are impeccably presented, earning praise such as "It's wonderful" from residents. The facility boasts ample space with comfortable lounges, a café, and a cinema. Bedrooms are generously sized, featuring en-suite walk-in showers, wall-mounted TVs, and 3/4 size beds for that additional roominess. Residents are encouraged to personalise their living spaces with keepsakes and personal belongings.

They warmly invite friends and relatives to witness first-hand how well their loved ones are settling into this home-from-home environment. This provides peace of mind for the family, sustains connections and aids the staff in tailoring the home experience to perfection for the residents. To stay updated on activities at Spencer House Care Home, visit their dedicated Facebook page. Alternatively, contact their approachable manager to arrange a tour of the care home in Northampton.

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Care Provided by Spencer House Care Home - Avery Healthcare

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 67 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (59)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (59)
    • Couples/Companion Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2014
    • Number of floors: 2

Funding & Fees Guide for Spencer House Care Home - Avery Healthcare

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,350
    • Self-Funded Residential Dementia Care from £1,350
    • Self-Funded Nursing Care from £1,350
    • RESPITE Self-Funded Residential Care from £1,450
    • RESPITE Self-Funded Residential Dementia Care from £1,450
  • (these prices are only a guideline, please contact Spencer House Care Home - Avery Healthcare to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open 24 hours


  • Parking

  • Parking freely available


Spencer House Care Home - Avery Healthcare Reviews (75)

Total of 75, showing 61-75
9.8

Spencer House Care Home - Avery Healthcare has a Review Score of 9.8 (9.774) out of 10, based on 11 reviews in the last 2 years. Over all time Spencer House Care Home - Avery Healthcare has 75 reviews.

Overall Experience

  • 71
  • 4
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Date Published

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4
11
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Review from J B (Daughter of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family has been so impressed with the level of care, support and help afforded to my parents. They are spotlessly clean. Their clothes laundered, hair done, warm, well fed and most importantly feel safe and secure. The use of Facebook has enabled all members of our family to share in the life at
Spencer House. A huge thank you to all who contribute to this excellent level of care.

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Review from Catherine C (Daughter of Resident) assisted by family/friend published on 3 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is at the care home for respite while she recovers from a fractured wrist. She is always happy and content when I go and see her with the grandchildren, are always welcomed and there seems to be a friendly atmosphere. I leave there feeling confident and satisfied mum is being looked after.

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Review from Daphne F (Niece of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this place. It is peaceful, clean and quiet. The staff cannot do enough for my aunt and her visitors. My aunt is not the easiest person to cater for the fact that she has settled so well is a testament to the standard of care she is receiving. She is a very fussy eater so she will never
find the meals ideal for her tastes but her visitors have found the food to be of a good standard. The proximity to N G H makes it an ideal location.

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Review from V W (Wife of Resident) published on 18 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in 'Spencer House Care Home' for 9 days respite. He was very well looked after in very nice surroundings. All the staff were courteous and pleasant.

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Review from Ruth H (Daughter of Resident) published on 25 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was treated with the greatest respect and kindness. The staff were very helpful and friendly. They did all they could to keep mum clean and comfortable. The care was first class. The staff were always welcoming, never made to feel we were in the way when visiting. All staff very pleasant and polite
and chatty. The home is kept beautifully clean. The lady on reception was lovely too. When I left mum after visiting her I felt confident that she was being well looked after and she was quite contented there.

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Review from Nikolay K (Relative of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife's grandfather stayed at the home for respite care. The home was always clean and presentable with staff always polite and happy to help. It was lovely to see 'grandad' in a sociable environment meeting new people and trying new things.
His room was decorated lovely and was a good space and
had everything he needed- including his own wet room.
The garden is an amazing place to be able to sit and see what is going on around you. He loved his garden at home.
Once you have visited you definitely tell others about Spencer House.

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Review from Mrs G (Daughter of Resident) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here for a number weeks respite after being admitted to Blenheim ward. His stay in Althorp enabled him to have a rest and be looked after in a safe environment. He was encouraged to keep mobile and join others to make new friends and acquaintances.
The staff were always happy and
helpful and always willing to talk things through and help with the move back home. The home was immaculately clean and presented like a 5star hotel with the quality of care to match.
My father took part in some of the activities on offer and even enjoyed them even though was reluctant at first.
Spencer house is a wonderful care home with beautiful gardens and surroundings for all to enjoy. It was great to know I could visit when I wanted and not be restricted to certain times.

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Review from K S (Son of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother had been in hospital for a major operation at her age (92). Treatment and support given by Spencer House was fantastic. The whole family are so much in debt to the staff at Spencer House.

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Review from P C-S (Resident) published on 4 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was like being on an expensive holiday.

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Review from J W (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Avery- Spencer House are simply amazing. When my father and mother had a crisis and my dad was taken to hospital, whilst I looked after my mum, the team at Avery- assessed my dad at the hospital and swiftly arranged for my dad to stay at the care home. They went beyond with their help, they
are extremely caring, compassionate, understanding, enthusiastic, friendly and great fun. My dad loves going for his respite.

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Review from Susan D (Daughter of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With regard to mum and dads recent care. The staff and care of my parents was second to none! I was absolutely delighted with the care they received. The cleanliness and overall professionalism was/is of a very high standard. Thank you to everyone at Spencer House and well done.

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Review from F H (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for 1 year in Spencer House. It is a marvellous place. He could not be in a better home. The staff are so friendly and caring. The home is like a five star hotel, and my dad is very happy there.

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Review from Amanda A (Granddaughter of Resident) published on 31 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always friendly and helpful staff. Helpful on the phone and in person and always had time to answer any questions/concerns. Nan isn't the easiest of patients but the staff always tried their best with her! Thank You.

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Review from Leoni S (Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Came here January 2015 - experience of Avery Homes. Delightful surroundings, high up, little traffic noise. Next to N hospital. Ground floor - open glass door tom patio, grass area and raised bed, plus bird table! My room is sunny from midday, I have own furniture, staff clean. I am 95 years old and
am a very sociable character! Social girls, friendly, all carers a delight and interesting to talk to. Wonderful carers, take an interest in offers and most are too many out of my need! Cinema, hairdresser and free hand and nail treatment given. All I could wish for! I have to be in care!!

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Review from Tracey H (Daughter of Resident) published on 6 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is well cared for and wants for nothing. He is very happy, which is great to see. The staff genuinely care, and the home is very clean with activities running from 9:30am until 5pm everyday. Some evenings there is entertainment such as a singer. The food is varied and dad enjoys his mealtimes. We
looked at nine care homes and Spencer House is head and shoulders above the others we looked at.

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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Spencer House Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.953 for Spencer House Care Home - Avery Healthcare is calculated as follows: ( (123 Excellents x 5) + (6 Goods x 4) ) ÷ 129 Ratings = 4.953

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.821 Points relating to the number of positive Reviews for Spencer House Care Home - Avery Healthcare is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 11 Positive Reviews ÷ 13.4 = 0.821

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (17)

Shweta

Shweta Mendon

Job Title: Care Home Manager

Joined: 2015

I am currently working as a senior General Manager for Spencer House Care Home and support the company with multi-site management. I joined Avery Health Care in 2015 and worked at Ashurst Mews Care Home in Moulton Northamptonshire. I am a registered general nurse by profession. I spent many years at Ashurst Mews and this helped me develop my foundations of delivering excellent care and also developed my management skills, my personal skills and this provided me with the opportunity to transfer to Spencer House to develop further as a senior General Manager. I have a real passion for developing staff and consider myself a very hands-on manager.


I take pride in leading by example and working with and for both our residents and staff. I enjoy watching our home go from strength to strength and find the small achievements equally important as the larger ones. I like to see our ethos of care being delivered every day and watching my residents blossom, remain well, feel at home and safe under the care of my staff and myself. I find the receptiveness of staff and residents to any improvements we make effortless. I particularly take pride in watching my staff embrace any new changes and challenges and developing their knowledge of any new, innovative systems we implement. I have been delighted to accept and feel the timing was right.


I very much enjoy spending time with my family and looking after them. I have a keen interest in cooking and spend a lot of my free time with my family. I very much enjoy being outdoors and can spend many hours attending to my garden. I also like to keep myself active physically. I enjoy regular countryside walks. I like to keep abreast of current affairs and take an interest in world events, often watching global news programmes and documentaries.


Jan

Jan Davenport

Job Title: Deputy Manager

Joined: 2016

My role involves supporting the manager and all staff to ensure a high level of quality care is delivered at all times. I am very proud to work at Spencer House and be a part of its dedicated staff team.


I am very fond of cooking, baking and reading. My favourite animal is cats. My dream would be to open my own animal sanctuary and children's home.


Stacey

Stacey Wadlow

Job Title: Unit Manager

Joined: 2018

My role involves supporting the team at Spencer House to ensure a high standard of care delivery. I enjoy using my nursing and clinical skills to help develop staff and improve our services.


I am very family-orientated and enjoy spending as much time as possible with both my family and close friends, in particular, holidays overseas.


Elyse

Elyse Edwards

Job Title: Advanced Care Practitioner

Joined: 2018

I started at Spencer House in May 2018 and I am an advanced senior carer and work closely with the nurses on Blenheim.


Outside of work, I enjoy spending time with my two daughters.


Neethu

Neethu Thomas

Job Title: Advanced Care Practitioner

Joined: 2023

I enjoy spending time with the residents and providing support whenever they need it.


Karon

Karon Tarn

Job Title: Senior Carer

Joined: 2018

My role involves supporting staff to provide quality care and supporting residents in their day-to-day lives.


Outside of work I enjoy doing crafts and spending time with my two horses.


Natalie

Natalie Richards

Job Title: Senior Carer

Joined: 2017

I have worked in the care sector for several years. I started working in domiciliary care supporting people in their own homes. I joined the team at Spencer House in October 2017. I enjoy supporting the residents and their families during their stay at Spencer House, as well as the fact no two days are the same.


During my time off, I enjoy walks with my husband and my dog Rosie along the canals and parks.


Chloe

Chloe Shelton

Job Title: Well-being and Activities Assistant

Joined: 2022

Before working at Spencer House I worked in rehabilitation and domiciliary work.


Within my role I ensure every resident has their physical, social and psychological needs met whether this is as a group exercise session or a one-to-one story telling afternoon.


I am very passionate about ensuring the residents are happy. I enjoy learning about their lives and hearing their favourite stories.


Outside of work, I enjoy crocheting and spending time with my nan.


Sarah

Sarah Edwards

Job Title: Well-being and Activities Assitant

Joined: 2022

My work background is within the care sector, both in mental and physical health NHS services.


I now work at Spencer House as a Well-being and Activities Assistant.


The role involves supporting residents to continue to spend time doing things they enjoy or to try something new! It is a privilege to spend time with people as they share their stories and memories.


Outside of work, I enjoy gardening, reading and eating out.


Abigail

Abigail Owusu

Job Title: Health Care Assistant

Joined: 2023

I am a nurse by profession but I am currently a HCA at Spencer House.


I am very passionate about my job and love making the residents smile.


I am a mother and a wife, outside of work I enjoy spending time with my family.
I love swimming and going to the gym.


Meethu

Meethu Davis

Job Title: Health Care Assistant

Joined: 2023

I am a healthcare assistant at spencer house. It is a nice place to be, I enjoy working with the staff. I am so grateful and love spending time with the residents.


Sue

Sue Evans

Job Title: Health Care Assistant

Joined: 2022

I started working at Spencer House in September 2022, I enjoy working at Spencer House Care Home as a carer. I started working on the nursing floor and now I also work on the residential floor.


I live alone, I have two children and three grandchildren. I love going on holidays with my children and grandchildren. I also enjoy going on cruises with my friends.


Anna

Anna Nnaji

Job Title: Health Care Assistant

Joined: 2016

I am a gentile and kind soul who found her calling in care and became passionate about dementia.


In my spare time I enjoy swimming, a good movie and appreciating friendships.


Working as a care assistant gives me great joy and satisfaction when I can contribute to making someone feel better about themselves or a little bit less intimidated by the obstacles they face.


There are two main remarks I cherish from people I have supported: 'It is not what you do but how you do it that makes such a difference' and 'You make me feel comfortable'.


Craig

Craig Jones

Job Title: Health Care Assistant

Joined: 2023

I have recently joined Spencer House and so far I am really enjoying my work. I am fresh to the field as my previous job was in childcare, but I am excited to grow as a carer.
I am easy going and value mindfulness and patience heavily.


Alexus

Alexus Jeffery

Job Title: Health Care Assistant

Joined: 2022

During my time at Spencer House I have spent time on two different units, I enjoy getting to know the residents.


In my free time, I like socialising with my family and friends, I enjoy reading and watching movies.


Pheobe

Pheobe Garlick

Job Title: Health Care Assistant

Joined: 2021

I enjoy being with residents and staff. I love bonding with residents and making memories.


Outside of work, I enjoy spending time with my friends and family. I also enjoy archery.


Tatjana

Tatjana Wright

Job Title: House Keeping

Joined: 2018

My current role is as a housekeeping assistant which I really enjoy. It is the first time I have worked in a care home and I like getting to know the residents and supporting them.
I love making residents happy and I enjoy making friends with my colleagues.
Outside of work I enjoy holidays and watching TV.