Anwen Care Home has a Review Score of 9.9 (9.881) out of 10, based on 34 reviews in the last 2 years. Over all time Anwen Care Home has 53 reviews.
Review from W W (Partner of Resident) published on 31 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you for your kind words! We're delighted to hear that you've found our staff and management to be so helpful. Providing support and care with kindness is at the heart of what we do. Thank you for your continued support.
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Review from S B (Niece of Resident) published on 30 January 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you for your kind words and for sharing your experience. We're so pleased to hear that you find Anwen to be a welcoming, clean, and modern home. Creating a comfortable and uplifting environment for our residents and visitors is something we take great pride in. It's also wonderful to hear that our team, both care staff and office staff, have made a positive impression with their kindness, professionalism, and support. We truly appreciate your recognition of their hard work and dedication. Thank you for your support.
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Review from Jackie C (Wife of Resident) published on 29 January 2025
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you for your lovely feedback. We're so pleased to hear that your husband is receiving the care and attention he deserves. Maintaining high standards of cleanliness and ensuring our residents are comfortable and well cared for is incredibly important to us. We're also glad that our communication about your husband's health helps keep you reassured and informed. Thank you for your continued support.
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Review from Jan W (Daughter of Resident) published on 16 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your heartfelt review. It means the world to us that we could provide the care and support your dad needed during his time at Anwen. Supporting both our residents and their families is at the heart of what we do and knowing that our team made a positive difference to you and your dad is deeply touching. We feel privileged to have been part of his journey and are grateful for the trust you placed in us. Your kind words about our staff and management will be shared with the team.
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Review from Gillian W (Wife of Resident) published on 15 January 2025
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your wonderful feedback and for taking the time to share your experience with Anwen Care Home. We are truly honoured to care for your husband and are delighted to hear about his improvement since joining us. Our team is committed to providing the highest standard of care and it's heartening to know that our efforts are making a positive difference in his well-being. Your kind words about our staff mean the world to us. Thank you for your support.
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Review from Paul G (Partner of Resident) published on 15 January 2025
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you for your kind words! We're thrilled to hear that you've had a positive experience with our friendly staff and clean environment. We strive to provide the best care and comfort for our residents, and your feedback means a lot to us.
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Review from Pamela B (Wife of Resident) published on 14 January 2025
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your kind words and glowing recommendation of Anwen Care Home. We are delighted to hear that you were impressed with the cleanliness and the care provided to our residents. Our team works hard to create a welcoming and comfortable environment and it's wonderful to know their efforts have made a positive impression. Your feedback about the friendly and polite staff means a lot to us, as we strive to ensure every resident and visitor feels valued and respected.
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Review from M C (Wife of Resident) published on 9 December 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for sharing your heartfelt feedback about your experience with Anwen Care Home. We're truly honoured to have been entrusted with your husband's care and it's wonderful to hear that you've felt supported and reassured since day one. Treating each resident with dignity and compassion is at the core of our values and it means so much to hear that this has made a difference for both your husband and your family. Your kind words about our well-being team and their encouragement of your husband during his dementia journey are incredibly uplifting. We aim to make every day meaningful and it's rewarding to know that their efforts have had such a positive impact. Thank you also for recognising our behind-the-scenes team members who contribute to the care and comfort we strive to provide every day.
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Review from H B (Son of Resident) published on 27 November 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your thoughtful and kind review. We're delighted to hear that you've had such a positive experience with Anwen Care Home. Our dedicated staff take great pride in providing compassionate care and it's wonderful to know their hard work is appreciated. We're glad you noticed and enjoyed the lovely gardens; they are a favourite spot for many of our residents. The hairdressing salon and regular activities are part of our commitment to making sure our residents feel comfortable, cared for, and engaged.
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Review from Jacqueline J (Daughter of Resident) published on 21 November 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you for your kind words. We're delighted to hear that you've found our staff and management polite and welcoming. Creating a warm and friendly atmosphere is something we take great pride in and your feedback means a lot to us. Thank you for your continued support.
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Review from Ceri M (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your kind words and for taking the time to leave such a heartfelt review. We are delighted to hear that your mum has been receiving the care she deserves at Anwen. We'll be sure to pass on your lovely feedback to our wellbeing team - they will be thrilled to know their efforts are appreciated! We are incredibly proud of all our team and their dedication to creating a warm and caring environment for our residents. Thank you for your continued support.
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Review from Julie J (Wife of Resident) published on 18 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you for your kind words! We're so glad to hear your husband is happy and well cared for with us. Our team truly enjoys creating special moments for our residents, and it means a lot to know their efforts are appreciated. Thank you for your continued support.
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Review from Lynn H (Sister of Resident) published on 8 October 2024
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your kind words and for taking the time to share your feedback about Anwen Care Home. We are delighted to hear that both you and your loved one feel welcomed and well-cared for by our team and management. It's our priority to ensure that all our residents feel comfortable. You can view our weekly activities timetable on our noticeboards around the home, alternatively please ask one of our wellbeing co-ordinators. We do offer a range of activities designed to keep our residents engaged and fulfilled, including social events, exercises and various entertainment options. Thank you for your continued support.
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Review from Stacy N (Stepdaughter of Resident) published on 7 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your kind words! We're thrilled to hear that your stepdad is happy and well cared for. Our team works hard to create a warm and supportive environment, so it means a lot to us that you've noticed their dedication. We're grateful for your continued support.
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Review from D H (Stepson of Resident) published on 7 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for sharing your positive experience! We're delighted to hear that you've noticed an improvement and that visiting your loved one has been such a joyful experience. Our team is committed to creating an active and welcoming environment, and it's great to know that our efforts are making a difference. We truly appreciate your support.
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Review from E M (Daughter-in-law of Resident) published on 7 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your kind words! We're thrilled to hear that you've had such positive experiences with our team. Our team always strives to provide friendly, helpful service, and we're glad to know we've been able to address any concerns quickly. Thank you for your continued support.
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Review from G M (Son of Resident) published on 7 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you for your lovely feedback! We're so glad to hear that our team has been friendly and prompt in assisting where needed. Thank you for your continued support.
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Review from S A (Daughter of Resident) published on 25 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your lovely review! We're delighted to hear that you and your mother feel at home with us at Anwen. It's wonderful to know that our team, has made such a positive impact and that the activities we provide are enjoyed by all. We strive to create a warm, caring environment, and hearing that we feel like a "big warm hug" means the world to us!
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Review from C E (Wife of Resident) published on 17 September 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you so much for your kind words and thoughtful review. We are delighted to hear that you've noticed the friendly, professional atmosphere we strive to create and maintain at Anwen. Our dedicated team takes great pride in ensuring that both residents and their loved ones feel supported and valued. It's wonderful to know that you feel confident in the care that your husband is receiving, we are always here to provide the best possible environment for him. Thank you for your continued support.
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Review from Y M (Wife of Resident) published on 9 July 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Kelly Sims, Registered Manager at Anwen Care Home
Thank you for your kind words. We strive to ensure all our residents and their families feel warm and welcome at Anwen. It is lovely to read that you are happy with our outdoor facilities. Thank you for such positive comments regarding the care your husband has received at our home, and we will ensure it is fed back to our staff.
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The Review Score of 9.9 (9.881) out of 10 for Anwen Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.881 for Anwen Care Home is calculated as follows: ( (360 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 402 Ratings = 4.881
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Anwen Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Registered Manager
Anwen Care Home is built on a foundation of empathy, respect, and a commitment to enhancing the lives of our residents. The home is a lively, active place and Caron Group’s guiding principles; respect, dignity and choice, are echoed in everything we do. I have worked within the care sector for 26 years and it is important to remember that high-quality care is not just about tending to physical needs, but also about understanding and nurturing emotions, whilst creating a sense of belonging. My favourite part of any day is interacting with the residents and seeing them smile. As Manager of Anwen Care Home, I would like families to know that my door is always open and families are welcome at Anwen.
