Anwen Care Home

Heol Pant-Yr-Awel, Pantyrawel, Bridgend CF32 7LA
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9.9 53 Reviews
  • Anwen Care Home, Bridgend
Located in Bridgend, Anwen Care Home is a welcoming home which offers high-quality nursing and residential dementia care.

The care team at Anwen adopt a relationship-centred approach and residents are care cared for with compassion, empathy and dignity.

Anwen is a lively home and individuals are encouraged to partake in home life. Residents of the home enjoy range of facilities including an accessible garden, an onsite hairdresser and a café, amongst many other charming features. The home is surrounded by stunning views and farmlands and is easily accessible by car and public transport.

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Care Provided by Anwen Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kelly Sims (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Anwen Care Home Reviews (53)

Total of 53, showing 21-40
9.9

Anwen Care Home has a Review Score of 9.9 (9.881) out of 10, based on 34 reviews in the last 2 years. Over all time Anwen Care Home has 53 reviews.

Overall Experience

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Date Published

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Review from Y R (Daughter of Resident) published on 2 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was transferred from another care home as she needed extra nursing. Anwen staff provided this, the staff were caring and interacted well with her. She was only there for a short time before passing away.
I would like to thank you all for the kindness and help to my mother and the family.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for taking the time to share your experience at Anwen, it means a great deal to us to know that your mother received the care and attention she needed while she was with us. Please know that we are here to support you in any way we can. If you ever need anything or would like to share more about your experience, please don't hesitate to reach out.


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Review from L C (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Anwen the week before Christmas. He had a very warm welcome and was included in all the Christmas activities. We as a family are very pleased with the care my dad has in Anwen, all the staff are very polite and everyone takes the time to interact with my dad from managers, carers, activities
and cleaners. It is a lovely home with a beautiful garden. Highly recommend.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for taking the time to share your experience, we are thrilled to hear that your dad received such a warm welcome and was able to partake in our Christmas activities. Providing a supportive and engaging environment for our residents is our top priority, and we're glad to hear that our team have made such a positive impression on you and your family. Your recommendation means the world to us. Thank you for entrusting us with your dad's care.


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Review from M A (Friend of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anwen Care Home is a very nice nursing home with lovely grounds for the residents to spend time outdoors. The staff are very friendly and caring. The place has a very calm atmosphere and the residents seem very content and settled there.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for your lovely words, we are so pleased to hear that you appreciate our beautiful grounds and the caring atmosphere our care team strive to create; creating a comfortable and nurturing atmosphere for our residents is our utmost priority. Please don't hesitate to reach out if there is anything more we can do to assist you. We are so grateful for your support and feedback.


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Review from Jacqueline B (Sister of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Anwen since the 1st of February. On my first visit I was amazed at the atmosphere, I didn't feel I was in a care home, none of the usual smells etc. that I was expecting. The staff are wonderful, extremely caring and very proactive. I always feel very welcome and staff always
have time to answer any questions, even though they are always very busy. We are very lucky to have found such a good care home for my brother.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

We are absolutely thrilled to hear such positive feedback! Thank you for entrusting us with your brother's well-being; we are honoured to be able to provide him with the support he needs. If you ever have any questions or concerns, please don't hesitate to reach out - we're always here to help.


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Review from Stephen B (Brother of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brother and a friend both love the home. Very happy. I visit every week. Known friend years, sorted for him to go there. Anwen is very clean and tidy.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for your kind words! We're thrilled to hear that you're happy with Anwen Care Home and that your visits are enjoyable. Your continued support means the world to us. If there's anything we can do to further enhance your experience please don't hesitate to let us know. We look forward to seeing you during your next visit!


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Review from Jade H (Granddaughter of Resident) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was moved to Anwen in January due to unsatisfactory care in a previous home.
As soon as he arrived at Anwen it was like a weight had been lifted.
The place was spotless, he had a lovely homely large room and the staff were welcoming, friendly and approachable.
Their care towards my
grandfather was second to none. Thank you to all the staff for the level of care, dignity and compassion that was shown to my grandfather and the rest of my family.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for taking the time to share your experience at Anwen. Your kind words truly mean the world to us, it was an honour to care for your grandfather. Ensuring the comfort and well-being of our residents is our top priority, and it brings us immense joy to know that we were able to meet your expectations. If there is anything we can do to support you further, please do not hesitate to reach out.


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Review from Diane W (Wife of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has only recently been transferred to Anwen Care Home. But from the moment we stepped through the door into such a bright and spotless environment and were welcomed by the courteous staff. We as a family knew that here he would at last be given the care and attention that we could no longer
give him. When I have to leave him I am happy and content that his care needs are being met.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

We are truly grateful for your kind words and thank you for taking the time to share your positive experience. It brings us immense joy to hear that you are happy with the care your husband received during his time with us; caring for him was a privilege and he will be dearly missed. If there is anything we can do you support you and your family during this time, please do not hesitate to reach out.


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Review from Lisa H (Daughter of Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Anwen Care Home is amazing! My dad recently moved here from another care home where we as family were very disappointed with his care. Since being in Anwen we are amazed at the difference, not only in his care and nursing needs but also in the staff and home environment. We finally feel that all my
dads care is a priority which definitely puts our minds at ease. The care home manager is great and approachable.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for taking the time to share your experience at Anwen. We are delighted to hear your experience has been so positive and we are so pleased to see your dad thriving in our care. We are deeply grateful for your trust in us and should you ever have any questions or concerns, please don't hesitate to reach out.


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Review from Lara D (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care shown to my dad has been amazing and to us as a family especially in the days up until my dad's death last Friday. One member of staff especially for her help and compassionate words to me and the agency nurse for his compassion and care. I will always remember him telling me that my dad's
eyebrows raised when he cracked a joke. A positive memory of my dad's last few months. Thank you to all, and also thank you to management for your support.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Your dad's well-being and happiness were always our top priorities, and we are honoured that our efforts made a positive impact on his life. The relationships we build with residents and their families are incredibly meaningful to us, and we appreciate your acknowledgement of the care and attention he received.


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Review from Belinda W (Daughter of Resident) published on 26 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the help, support and care that my dad received at Anwen Care Home. The staff not only looked after Dad but supported us as a family at a really difficult time. The last week of Dad's life was much more manageable due to the kindness and support of the manager who was so kind and
gentle with Dad. Another staff member was also incredibly kind, continually making sure we had eventually everything he needed.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Please accept our sincere gratitude for taking the time to share your positive review of Anwen Care Home, even amidst the challenges you have faced. Your kind words about the care provided to your dad mean a great deal to all of us, and we are honoured to have been a part of his life.


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Review from Philip T (Son-in-law of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law had been in poor health for quite some time before she moved to Anwen in November 2023. From the very start, all of the staff at Anwen were caring, patient and friendly, nothing was too much trouble. We very quickly knew that my mother-in-law was in the right care home. On our regular
visits, we were always greeted with a smile and a friendly word. The care didn’t stop at my mother-in-law, my father-in-law was also looked after on his regular visits. Anwen kept in touch by phone and if there was a problem, we were kept informed at all times. My mother-in-law passed away on the 20th of December and once again all of the staff helped us through a very difficult time. Thank you to everyone at Anwen.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for your kind words, it was an honour to care for your mother-in-law, and we appreciate your acknowledgment of the quality of care provided. Our condolences go out to you and your family during this difficult time. Your feedback means a lot to us, and we are here to support you in any way we can.


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Review from Claire R (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout her time at Anwen Care Home, especially since the change of management, my mother’s care has been exemplary. The staff, without exception, have always been kind and helpful and my mum adored them. During the last few difficult weeks the staff and management were just as kind to me and my
sisters, keeping us fed, serving endless cups of tea and supporting us throughout, I cannot thank them enough. I would have absolutely no hesitation in recommending Anwen to anyone faced with the difficult decision of having to place a loved one into residential care.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for such a heartfelt review. It was an honour to care for your mother during her time with us at Anwen, and we appreciate your kind words regarding our home and dedicated staff. Providing compassionate and quality care is our utmost priority, and your acknowledgement reaffirms our commitment. We extend our sincere condolences and gratitude for entrusting us with your mother's well-being.


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Review from Melanie D (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Anwen for over a year and has settled in. I can not speak highly enough of the quality of care she receives. All the staff are friendly, approachable and extremely helpful, no matter what role they might have within the organisation. My family and I are always made to
feel welcome whenever we visit.
The staff did not take long to discover my mother's likes and dislikes and make every effort to ensure that she is happy and comfortable. I am notified immediately if she is ill and, if for some reason I am unable to be reached, another member of my family is contacted. We, as a family, definitely feel happy in the knowledge that my mother is safe and well cared for.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you for taking the time to leave such a lovely review of Anwen, your kind words serve as a testament to the dedication and hard work of our staff. We are truly privileged to have such a dedicated and compassionate team, and your words of appreciation are a source of motivation and encouragement for all of us. We love caring for your mother, and we enjoy listening to her stories about her teaching days - with some of the staff being transported back to their childhood days, as she was their teacher! If you have any suggestions for further improvement or any specific feedback, please do not hesitate to reach out to us. We are committed to enhancing our services continually.


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Review from Sara H (Daughter of Resident) published on 25 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Some days are good days, full days and some days short staffed (can have a lot of agency staff) who are not as up-to-date with how to care for residents who have all got dementia.
Overall experience when regular staff are on is very good and understanding to our needs as a family and what care we
would like for my mother.

Reply from Kelly Sims, Registered Manager at Anwen Care Home

Thank you so much for your positive review of Anwen. We understand how important it is to ensure our residents receive high-quality care and we're continuously working to address staffing challenges and have recently undertaken a recruitment drive, with new staff being welcomed into the team over forthcoming weeks. Your feedback is invaluable in helping us make improvements and we look forward to continuing to provide the best care to your mother.


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Review from Alison A (Daughter of Resident) published on 23 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Anwen and am so pleased my mum settled in so quickly. As soon as I took the first steps I knew mum would be happy. All staff are friendly, it's homely and clean. Mum loves people and enjoys the entertainment on offer which means a lot to her and peace of mind for us. I would
like to say to all the staff a big thank you for all the hard work you do and I'm sure mum will continue to be happy. The location is amazing surrounded by countryside and lovely gardens. What more could you ask for? A very happy daughter.

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Review from Jen W (Wife of Resident) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is difficult to give a factual review when for over a year; we have not been allowed to enter the Care Home. As my counterparts will admit, this has had a detrimental effect on us and our loved ones. The Carers and staff have worked magnificently in this dreadful situation, and I imagine that morale
must have been at an all-time low.
Anwen Care Home is set in a peaceful but isolated location. It has outdoor space, but if you wanted to push a wheelchair further afield then this would be virtually impossible due to the very hilly terrain.
Anwen has large communal areas, is exceptionally clean and tidy, and which in turn is reflected in the way that I view my husband’s appearance when visiting. Employees are approachable with gardeners and kitchen staff acknowledging him by name. This means a lot because first and foremost, there are treating him with the dignity he deserves.
In these times, an active social media page would be useful as communication is key!

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Review from Carl W (Nephew of Resident) published on 11 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Unfortunately, the care home is not good at letting you know when your loved one is unwell. My aunt was ill for 10 days and nobody told us until 4 hours before she died. I was told she had nothing wrong with her yet the doctor was called twice.

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Review from C W (Daughter of Resident) published on 9 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is spotlessly clean at all times. The great majority of the staff are lovely. There is a nice, homely atmosphere and the residents are well cared for. The home is well maintained, both inside and out. Sometimes communication is lacking - you have to go and ask for information about your family
member. In the main, however, this is an excellent home.

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Review from Caryl W (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and friendly. They cared for my mother and it was the best care she could have had. The home is clean and tidy and the welfare of the residents is paramount and they do an excellent job.

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Review from Martin J (Son of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My fathers care has been first class. The managers and staff are all fantastic, they have given me peace of mind and my father has improved so much and is feeling and looking great. Our family would recommend this home to anyone.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Anwen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Anwen Care Home is calculated as follows: ( (360 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 402 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Anwen Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Meet the Team (1)

Kelly

Kelly Sims

Job Title: Registered Manager

Anwen Care Home is built on a foundation of empathy, respect, and a commitment to enhancing the lives of our residents. The home is a lively, active place and Caron Group’s guiding principles; respect, dignity and choice, are echoed in everything we do. I have worked within the care sector for 26 years and it is important to remember that high-quality care is not just about tending to physical needs, but also about understanding and nurturing emotions, whilst creating a sense of belonging. My favourite part of any day is interacting with the residents and seeing them smile. As Manager of Anwen Care Home, I would like families to know that my door is always open and families are welcome at Anwen.