Anwen Care Home

Heol Pant-Yr-Awel, Pantyrawel, Bridgend CF32 7LA
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9.9 53 Reviews
  • Anwen Care Home, Bridgend
Located in Bridgend, Anwen Care Home is a welcoming home which offers high-quality nursing and residential dementia care.

The care team at Anwen adopt a relationship-centred approach and residents are care cared for with compassion, empathy and dignity.

Anwen is a lively home and individuals are encouraged to partake in home life. Residents of the home enjoy range of facilities including an accessible garden, an onsite hairdresser and a café, amongst many other charming features. The home is surrounded by stunning views and farmlands and is easily accessible by car and public transport.

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Care Provided by Anwen Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Kelly Sims (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Anwen Care Home Reviews (53)

Total of 53, showing 41-53
9.9

Anwen Care Home has a Review Score of 9.9 (9.881) out of 10, based on 34 reviews in the last 2 years. Over all time Anwen Care Home has 53 reviews.

Overall Experience

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Date Published

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Review from Geoff M (Nephew of Resident) published on 12 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in a number of different hospitals and care homes since becoming incapacitated with vascular dementia 5 years ago. As her condition has deteriorated she has moved from place to place and has now been at Anwen for more than 4 months. She has been extremely fortunate to receive excellent
care in all but one of the places at which she has been resident, but I can say, with hand on my heart, that the care she has received at Anwen could not be bettered. The administrative staff, nurses and carers, without exception, approach their work with total professionalism. This may be expected, but at Anwen staff have exceeded all my expectations. In all they do they show they truly CARE. Couple this with superb accommodation and facilities together with a range of well-planned activities and you could not find a better home. My sincere thanks to everyone at Anwen for all they do to make my aunt's difficult life as comfortable as possible.

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Review from Richard P (Husband of Resident) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Anwen in February 2016. It took a while for her to know the staff and the staff to know her. Within the first week, my wife was confined to bed and ended up in hospital for 2 weeks.
I felt more could have been done during the early stages. I visit my wife most days and assist with
her feeding. She is unable now to communicate her needs but having got to know the staff and management, I find them very helpful and obliging and they will do all they can.
I do find on occasions staff are thin on the ground, they would like to do more but often find themselves under pressure.

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Review from Malcolm G (Husband of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Anwen care some sixteen months ago. The home is warm, comfortable and spotlessly clean.
The décor is warm, homely and cheerful not clinical like hospital wards.
The staff are very helpful and friendly and it's on a first-name relationship between them and us, visitors and residents,
it's like one big family.
The food is very good with a good selection, presented in a professional manner with drinks and snacks available throughout the day.
As a family, we are very pleased with my wife's care.

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Review from Huw D (Son of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit every day and see that my mother appears relaxed generally and at ease in her surroundings.
She is always clean and smartly presented. Staff show empathy, help and spend time with residents to reassure them when they are distressed or anxious.

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Review from S W (Son of Resident) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of arrival we were made to feel welcome, from the carers, nursing staff and housekeepers, to the management.


The home is always clean, and my mother always looks well cared for. The food is very good and varied. My mother is treated as an individual which is important. Staff

are helpful if I ever have a problem. The activities girls are good with my mother, overall the home is very pleasant.

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Review from Margaret B (Husband of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and a pleasure to walk into. The carers are always pleasant and chatty even though they are extremely busy. There are always available for a chat and always around ensuring the needs of the residents are taken care of. I've attended a few celebrations e.g birthdays, anniversaries,
Christmas and they ensure all the residents are involved. This is a very well kept home where staff and residents interact.

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Review from Denise B (Niece of Resident) published on 28 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Anwen since November 2015 and is now settled with the help and support of the carers and team in Anwen. She has always been a quiet person but has taken to the staff very well. She always looks well and always dressed and washed. The staff respond to her and communicate and sing
with her daily.

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Review from K E (Daughter of Resident) published on 8 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed for six months and had fantastic care. The home was immaculately clean and my mum was well cared for in all ways at all times. Mum had to leave due to an illness and had to be moved to closer to home for dad to visit as he could no longer drive. I would live there in my later life.

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Review from Yvonne L (Wife of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Anwen to anyone. Total satisfied with his care and wellbeing.

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Review from John D (Son of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For the length of time that my mum has been in Anwen Care Home (since February 2015). I have found it to be a very caring home with excellent staff and management. The food and the cleanliness of the home is second to none and I have no complaints at all. I will be very happy to leave my mum there for
as long as she needs care.

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Review from Ryland T (Son of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Anwen Care Home is a good place and my dad is very well cared for. Would recommend Anwen Care Home to anyone.

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Review from Phillip B (Husband of Resident) published on 23 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with Anwen and would highly recommend it to friends and family. The home is very warm and welcoming and bright. All the staff so an excellent job I could not be happier.

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Review from Gareth B (Son of Resident) published on 9 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with care they give my mother. We have seen huge improvements in her health and well being. However when my Mum arrived at the care home she had two hearing aids, 7 months on they have both been lost. It is very hard to communicate with her without them and hate that it has become the norm
not being able to communicate properly.

Reply from Ramesh Patel, Operations Manager at Anwen Care Home

We thank Gareth for his positive review and apologise unreservedly for the missing hearing aids. This should have been dealt with promptly. The Resident has been referred to audiology clinic to replace her hearing aid. We have introduced separate storage facility in each bedroom for items like hearing aids and glasses that sometimes are misplaced by staff and residents.


Thanks
Ramesh


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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Anwen Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 34 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for Anwen Care Home is calculated as follows: ( (360 Excellents x 5) + (36 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 402 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Anwen Care Home is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Kelly

Kelly Sims

Job Title: Registered Manager

Anwen Care Home is built on a foundation of empathy, respect, and a commitment to enhancing the lives of our residents. The home is a lively, active place and Caron Group’s guiding principles; respect, dignity and choice, are echoed in everything we do. I have worked within the care sector for 26 years and it is important to remember that high-quality care is not just about tending to physical needs, but also about understanding and nurturing emotions, whilst creating a sense of belonging. My favourite part of any day is interacting with the residents and seeing them smile. As Manager of Anwen Care Home, I would like families to know that my door is always open and families are welcome at Anwen.