Karuna Manor

Christchurch Avenue, Harrow HA3 5BD
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10 102 Reviews
  • Karuna Manor, Harrow
Karuna Manor is an exceptional luxury home offering expert and experienced residential, nursing and dementia care. For residents requiring a little assistance day to day, to others who benefit from more support or help, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

With individual care creating a feeling of being at home and led by an experienced and established management team, the care and wellbeing team focus on maintaining lifestyle choices to support residents to enjoy fulfilling and stimulating lives with care and support to retain and promote choice, personal preferences and independence.

The beautiful and tastefully decorated home offers an inviting homely environment, maintained to a high standard, with stunning landscaped gardens, easily accessible with thoughtful all year around planting.

Seating and lounge areas throughout the home offer company or quiet places to enjoy with guests and visitors and in addition to the fully en-suite rooms and spacious lounges and dining areas, the home also has unrivaled facilities, including a temple, a Yagna Shala, a hair and beauty salon, a boutique shop, a Japanese water garden and an in-house cinema.

The home caters specifically for the vegetarian community, with award-winning in-house chefs freshly preparing delicious Gujarati food offering a range of choice throughout.

Good communication is at the heart of providing great care, so as well as English, Gujarati and Hindi are also spoken at the home.

Karuna Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

Care Provided by Karuna Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Payal Chhabra (Home Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2022
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking
  • Limited parking available on site.


Total of 102, showing 1-20
10

Karuna Manor has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years. Over all time Karuna Manor has 102 reviews.

Overall Experience

  • 90
  • 12
  • 0
  • 0
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Date Published

102
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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care being received for my dad from Karuna Manor. They've welcomed him here and made it feel like home. And his overall mental well-being is in a much better state. All the staff are very supportive and cater to all his needs.

Reply from Ravi Joshi, Business Development Manager at Karuna Manor

Thank you for taking the time to share your feedback. We are delighted to hear that you are happy with the care and support provided at Karuna Manor to your dad. Our team is dedicated to ensuring each resident feels at home and receives the highest level of care, and we truly appreciate your kind words. Your feedback is invaluable to us, and we will continue to strive to provide a safe, compassionate, and welcoming environment for all our residents.


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Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for looking after my mum so well throughout the time that she was at Karuna Manor from June 2021 to October 2024. When she passed you gave her so much love and compassion and kept her comfortable right to the end. She had a lot of love and respect for everyone at Karuna and she felt
very much at home here. Thank you so much.

Reply from Ravi Joshi, Business Development Manager at Karuna Manor

Thank you for your kind words and for sharing this heartfelt feedback. It was a true privilege to care for your mother and to ensure she felt comfortable, loved, and at home here at Karuna Manor. Knowing that she had respect and affection for our team means so much to us. Thank you again for allowing us to be part of her life.


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Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed with the care, level of service and cleanliness of Karuna Manor. My grandma is so well looked after here and the team are incredibly, welcoming and friendly. It's clear that they put 100% into making this place a home and I can't thank the staff enough! The food, the facilities
and the care is truly 10/10.

Reply from Payal Chhabra, Home Manager at Karuna Manor

Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that your grandma feels at home here and that our team has made a positive impact. At Karuna Manor, we strive to provide a warm, welcoming, and caring environment for our residents, and it means a lot to know that our efforts are recognised. Your feedback will be shared with the team as it truly motivates us to continue giving our best every day! Thank you again for your feedback and trust in us.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been at the Karuna Care Home for over 8 years. It provides excellent compassionate care. Thanks to all the staff who are very well trained and friendly, always with a smile. A huge thanks to the catering team for the outstanding quality, consistency, and choice of meals even for strict dietary
requirements. Not to forget the entertainment team who show boundless energy and enthusiasm in engaging with the residents. They are all a second family to us.

Reply from Ravi Joshi, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' family about the care that our team are giving.


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Overall Experience  Overall Experience 5.0 out of 5

Seen a big difference since she came to this care home 3 years ago. Carers and management are very helpful and interact with her a lot.

Reply from Ravi Joshi, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.


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Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the level of care Karuna Manor is providing to my mother. I highly recommend Karuna Manor!

Reply from Ravi Joshi, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.


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Overall Experience  Overall Experience 5.0 out of 5

Please note my late brother who was a resident at Karuna Manor since 20th July 2022. The management nurses and all the staff members selflessly and tirelessly took excellent care of my brother. Care services at Karuna Manor are outstanding. The staff are very polite, highly humble and caring. God bless
all at Karuna Manor.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Thank you for sharing your heartfelt message about your late brother's experience at Karuna Manor. We are deeply moved by your kind words as we continue to provide the excellent standard of compassionate care. It is incredibly rewarding to hear that this was reflected in your brother's time with us. Your blessing and appreciation inspire us to continue our work with the same dedication and empathy. Please know that you and your brother's memory will always hold a special place in our hearts. Kind regards.


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Overall Experience  Overall Experience 5.0 out of 5

My sister was at Karuna Manor for the last 7 years. She was very happy here with food, care and the wide range of activities provided by the care home. She enjoyed all the religious festivals celebrated. All the staff were very courteous and encouraged her. My family appreciated the weekly video calls
with my sister as some of them lived far away and could not visit her regularly. Communication with staff regarding care was excellent.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.


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Overall Experience  Overall Experience 5.0 out of 5

A beautiful, cultured home ideally suited to veg/Gujarati community. The home is spacious with excellent facilities and amenities. Wide variety of activities and events regularly organised. But the most important aspect of the home is the staff and the care they provide to all their residents. It's
a big relief and pleasing for us family to know that our loved one is looked after so well.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.


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Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor has definitely exceeded our expectations. Our mum was so well looked after during the three years that she spent there. She was so happy and the staff could not do enough for her. The manager runs the place so well. You feel the warmth as soon as you enter. Our family would recommend this
home without any hesitation. Thank you to all the staff for their love and care.

Reply from Payal Chhabra, Home Manager at Karuna Manor

Thank you Raksha for your kind words. It warms our hearts to know that your experience at Karuna Manor was a positive one, and it's especially meaningful to us that your Mum felt well-looked after and and happy during her stay as we miss her. Our aim is always to foster a warm, welcoming environment for all our residents. it's heartwarming to hear from you that we exceeded your expectations.


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Overall Experience  Overall Experience 5.0 out of 5

A heartfelt thank you to Karuna Manor staff for caring for my late mother and father. You are, for us, a beacon of good practice. Your team are thoughtful and nurturing. This is very carefully laid out as part of the well-being element which is critical to the holistic approach of caring for the patients
but it goes beyond, much, much more as you made the family feel calm that our beloved parents were in good safe hands with us being away from London this was comforting and helped the wellbeing dynamic for our family. Thank you for the use of the beautiful temple, for our prayers, for mummy's beautiful send-off and all the staff for their help.

Reply from Payal Chhabra, Home Manager at Karuna Manor

Thank you for your kind feedback, it was our pleasure to care for your Mother and Father, such wonderful and kind people. We are happy we could provide the support for both Mom and Dad. If you require any support in the future, please do not hesitate to contact us.


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Overall Experience  Overall Experience 5.0 out of 5

My relative is a resident at Karuna Manor Care Home, whom I visit regularly. On my recent visit on the 10th of November 2023, Karuna Manor had organised an amazing singing group for the residents as a Diwali celebration. All the residents seemed to enjoy the music and the songs. They also provided light
foods and soft drinks for everyone. I have witnessed personally all the effort and genuine care Karuna Manor and all the staff provide to its residents. Well done, everyone, at Karuna Manor.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.


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Overall Experience  Overall Experience 5.0 out of 5

Best care home. Staff very caring and friendly.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Karuna Manor since 2016. I feel blessed to have found such a beautiful home for my mum who requires dementia care. All staff, ranging from carers, nurses, admin staff, priests, maintenance, cleaning staff, and wellbeing coordinators all the way to management, are all so
respectful and caring towards Mum. They all know her individually and understand what she needs. The food is also of top quality. I have no hesitation in recommending Karuna to anyone. In summary, Mum is very well cared for.

Reply from Payal Chhabra, Home Manager at Karuna Manor at Karuna Manor

Thank you so much for your wonderful feedback. Our team is glad to hear you have peace of mind knowing your mother is well taken care of. We will continue to support your loved one. We welcome any suggestions to improve our service.


Thank you once again.


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Overall Experience  Overall Experience 5.0 out of 5

I like living at Karuna Manor. The manager is very good to me, always helpful. It's good.

Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor

Hi,
Thank you so much for your lovely review. We are delighted to hear that you are enjoying your stay at Karuna Manor and to hear your wonderful feedback about our manager and their team. We are always striving to provide outstanding care to all of our residents.


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Overall Experience  Overall Experience 5.0 out of 5

The service given to my relative is outstanding at all times by the management, nurses and all the staff members. They are very kind, polite, helpful, gentle and considerate to by brother-in-law. We, as family members, visit regularly. The manager is very competent manageress and discharges her duties
diligently and efficiently. My brother-in-law feels very happy and safe at Karuna Manor ever since he arrived here.

Reply from Ruth Kigga, Home Manager at Karuna Manor at Karuna Manor

Thank you so much for your wonderful feedback. It's great that you can have peace of mind knowing your brother-in-law is well cared for. We value your comments and will continue to strive to meet your expectations.
Thank you once again.


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Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor is good. Good staff. Good services. I like to stay here. This home is nice and clean. The manager is very good.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your kind words! As always, it is a pleasure to spend time with you and you also help towards the great community feel we have here at Karuna Manor. If there is anything you think of to make Karuna a better home, please let us know.


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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with this care home. The carers and care is very good. The carers are friendly, compassionate and understanding. The management staff are very helpful and cooperative. The activity team keeps residents active and entertained. The homemade food is varied and tasty and according to residents'
choices.

Reply from Ruth Kigga, Home Manager at Karuna Manor

Thank you very much for your lovely feedback, it's great to hear how happy you are with the care our team provide within our home including the activities and the food we provide. Everyone across our entire team strives to provide outstanding care to all of our residents.


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Overall Experience  Overall Experience 5.0 out of 5

I just wanted to take a moment to express my appreciation for the wonderful work the management, carers and all the staff are doing at Karuna Manor. In their roles, they demonstrate the ability to add value to everything they do with their dedication, creativity and kindness and their care and respect
for the elderly. My mother is very happy. My sincere appreciation, gratitude and thanks for everything you are doing for my mother.

Reply from Ruth Kigga, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing and shall continue supporting mum with quality care. We are pleased you chose Karuna Manor to take care of your mum. Thank you for your kind comments.


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Overall Experience  Overall Experience 5.0 out of 5

Very caring manager and staff. Always smiling and willing to help anytime. I would say this 5-star care and nursing home.

Reply from Ruth Kigga, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated on our care and environment. We value your comments and we will continue doing our best.
Thank you once again.


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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Karuna Manor is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Outstanding

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Outstanding
  • Safe

    Good
  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Ruth

Ruth Kigga

Job Title: Home Manager

Joined: 2021

Ruth Kigga is an accomplished home manager with valuable nursing experience at Karuna Manor Care Home.


Combining expertise in household management and healthcare, she is adept at organizing daily operations, maintaining schedules, and ensuring a safe, welcoming environment. At Karuna Manor, Ruth honed her skills in providing compassionate care, administering medical support, and managing the well-being of residents with professionalism and empathy. Her attention to detail, strong communication, and ability to handle diverse needs make her a trusted figure in both home and care settings. Ruth’s dedication to excellence ensures a harmonious and nurturing environment for all under her care.


Ravi

Ravi Joshi

Job Title: Business Development Manager

Joined: 2024

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.


In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.


I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.


Rian

Rian Era

Job Title: Care Services Manager

Joined: 2020

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.


I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.


I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.


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Jihan Al Dalhami

Job Title: HR & Finance Manager

Joined: 2024

I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.


Sagar

Sagar joshi

Job Title: Hotel Services Manager

Joined: 2024

Sagar Joshi is a dedicated Hotel Services Manager with 9 years of experience in the hospitality industry, including a distinguished tenure at Karuna Manor Care Home. Known for his exceptional leadership and organizational skills, Sagar has successfully managed diverse teams and operations, ensuring the delivery of high-quality services. At Karuna Manor, he excelled in overseeing catering, housekeeping, and front-of-house services, consistently maintaining high standards of care and comfort for residents. His expertise in customer service, budget management, and staff training ensures seamless operations. Sagar’s commitment to excellence and personalized service makes him a trusted leader in the hospitality and care sectors.


Frequently Asked Questions about Karuna Manor

What types of Care is Karuna Manor registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Karuna Manor provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Karuna Manor have?

There are 60 Single Rooms.

What are the Facilities & Services at Karuna Manor?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Karuna Manor to the centre of Harrow?

0.7 mile(s) as the crow flies, distance by road may be significantly further.