The hygiene and cleanliness standards are high - which is vital during Covid.
Nilam S (Daughter of Resident)
Indian vegetarian food and religious activities that she can be a part of every day
Dipexa P (Great-granddaughter of Resident)
A beautiful care home that lives up to its name of love and compassion.
Harsha B (Daughter of Resident)
Limited parking available on site.
Karuna Manor has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years. Over all time Karuna Manor has 102 reviews.
Review from D J (Daughter of Resident) published on 12 November 2024
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Reply from Ravi Joshi, Business Development Manager at Karuna Manor
Thank you for taking the time to share your feedback. We are delighted to hear that you are happy with the care and support provided at Karuna Manor to your dad. Our team is dedicated to ensuring each resident feels at home and receives the highest level of care, and we truly appreciate your kind words. Your feedback is invaluable to us, and we will continue to strive to provide a safe, compassionate, and welcoming environment for all our residents.
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Review from Jayshree J (Daughter of Resident) published on 11 November 2024
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Reply from Ravi Joshi, Business Development Manager at Karuna Manor
Thank you for your kind words and for sharing this heartfelt feedback. It was a true privilege to care for your mother and to ensure she felt comfortable, loved, and at home here at Karuna Manor. Knowing that she had respect and affection for our team means so much to us. Thank you again for allowing us to be part of her life.
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Review from J D (Granddaughter of Resident) published on 29 October 2024
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Reply from Payal Chhabra, Home Manager at Karuna Manor
Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that your grandma feels at home here and that our team has made a positive impact. At Karuna Manor, we strive to provide a warm, welcoming, and caring environment for our residents, and it means a lot to know that our efforts are recognised. Your feedback will be shared with the team as it truly motivates us to continue giving our best every day! Thank you again for your feedback and trust in us.
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Review from R S (Son of Resident) published on 19 September 2024
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Reply from Ravi Joshi, Business Development Manager at Karuna Manor
Thank you for your lovely feedback! Always great to hear from our residents' family about the care that our team are giving.
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Review from R M (Sister of Resident) published on 19 September 2024
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Reply from Ravi Joshi, Business Development Manager at Karuna Manor
Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.
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Review from Chetan G (Son of Resident) published on 6 September 2024
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Reply from Ravi Joshi, Business Development Manager at Karuna Manor
Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.
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Review from R P (Brother of Resident) published on 25 June 2024
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Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor
Thank you for sharing your heartfelt message about your late brother's experience at Karuna Manor. We are deeply moved by your kind words as we continue to provide the excellent standard of compassionate care. It is incredibly rewarding to hear that this was reflected in your brother's time with us. Your blessing and appreciation inspire us to continue our work with the same dedication and empathy. Please know that you and your brother's memory will always hold a special place in our hearts. Kind regards.
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Review from P K (Brother of Resident) published on 21 May 2024
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Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor
Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.
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Review from S J (Son of Resident) published on 30 April 2024
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Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor
Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.
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Review from Raksha T (Daughter of Resident) published on 23 April 2024
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Reply from Payal Chhabra, Home Manager at Karuna Manor
Thank you Raksha for your kind words. It warms our hearts to know that your experience at Karuna Manor was a positive one, and it's especially meaningful to us that your Mum felt well-looked after and and happy during her stay as we miss her. Our aim is always to foster a warm, welcoming environment for all our residents. it's heartwarming to hear from you that we exceeded your expectations.
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Review from Neena L (Daughter of Resident) published on 27 February 2024
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Reply from Payal Chhabra, Home Manager at Karuna Manor
Thank you for your kind feedback, it was our pleasure to care for your Mother and Father, such wonderful and kind people. We are happy we could provide the support for both Mom and Dad. If you require any support in the future, please do not hesitate to contact us.
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Review from Hanish K (Brother of Resident) published on 11 December 2023
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Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor
Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.
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Review from Nargis J (Sister of Resident) published on 21 September 2023
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Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor
Thank you for your lovely feedback! Always great to hear from our residents' relatives about the care that our team are giving.
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Review from N B (Daughter of Resident) published on 28 February 2023
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Reply from Payal Chhabra, Home Manager at Karuna Manor at Karuna Manor
Thank you so much for your wonderful feedback. Our team is glad to hear you have peace of mind knowing your mother is well taken care of. We will continue to support your loved one. We welcome any suggestions to improve our service.
Thank you once again.
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Review from Sushila S (Resident) published on 23 February 2023
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Reply from Vikaila Vekaria, Business Development Manager at Karuna Manor
Hi,
Thank you so much for your lovely review. We are delighted to hear that you are enjoying your stay at Karuna Manor and to hear your wonderful feedback about our manager and their team. We are always striving to provide outstanding care to all of our residents.
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Review from K P (Sister-in-law of Resident) published on 28 October 2022
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Reply from Ruth Kigga, Home Manager at Karuna Manor at Karuna Manor
Thank you so much for your wonderful feedback. It's great that you can have peace of mind knowing your brother-in-law is well cared for. We value your comments and will continue to strive to meet your expectations.
Thank you once again.
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Review from J R (Resident) published on 27 October 2022
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Reply from Ruth Kigaa, Home Manager at Karuna Manor
Thank you for your kind words! As always, it is a pleasure to spend time with you and you also help towards the great community feel we have here at Karuna Manor. If there is anything you think of to make Karuna a better home, please let us know.
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Review from C P (Resident) published on 3 August 2022
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Reply from Ruth Kigga, Home Manager at Karuna Manor
Thank you very much for your lovely feedback, it's great to hear how happy you are with the care our team provide within our home including the activities and the food we provide. Everyone across our entire team strives to provide outstanding care to all of our residents.
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Review from K S (Daughter of Resident) published on 26 July 2022
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Reply from Ruth Kigga, Home Manager at Karuna Manor
Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing and shall continue supporting mum with quality care. We are pleased you chose Karuna Manor to take care of your mum. Thank you for your kind comments.
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Review from B A (Brother of Resident) published on 26 July 2022
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Reply from Ruth Kigga, Home Manager at Karuna Manor
Thank you for your review and your comments are highly appreciated on our care and environment. We value your comments and we will continue doing our best.
Thank you once again.
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The Review Score of 10 (9.994) out of 10 for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.994 for Karuna Manor is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 24 Nov 2023
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Job Title: Home Manager
Joined: 2021
Ruth Kigga is an accomplished home manager with valuable nursing experience at Karuna Manor Care Home.
Combining expertise in household management and healthcare, she is adept at organizing daily operations, maintaining schedules, and ensuring a safe, welcoming environment. At Karuna Manor, Ruth honed her skills in providing compassionate care, administering medical support, and managing the well-being of residents with professionalism and empathy. Her attention to detail, strong communication, and ability to handle diverse needs make her a trusted figure in both home and care settings. Ruth’s dedication to excellence ensures a harmonious and nurturing environment for all under her care.
Job Title: Business Development Manager
Joined: 2024
Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.
In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.
I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.
Job Title: Care Services Manager
Joined: 2020
After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.
I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.
I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.
Job Title: HR & Finance Manager
Joined: 2024
I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.
As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.
Job Title: Hotel Services Manager
Joined: 2024
Sagar Joshi is a dedicated Hotel Services Manager with 9 years of experience in the hospitality industry, including a distinguished tenure at Karuna Manor Care Home. Known for his exceptional leadership and organizational skills, Sagar has successfully managed diverse teams and operations, ensuring the delivery of high-quality services. At Karuna Manor, he excelled in overseeing catering, housekeeping, and front-of-house services, consistently maintaining high standards of care and comfort for residents. His expertise in customer service, budget management, and staff training ensures seamless operations. Sagar’s commitment to excellence and personalized service makes him a trusted leader in the hospitality and care sectors.