Karuna Manor

Christchurch Avenue, Harrow HA3 5BD
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Top 20 carehome certificate
10 102 Reviews
  • Karuna Manor, Harrow
Karuna Manor is an exceptional luxury home offering expert and experienced residential, nursing and dementia care. For residents requiring a little assistance day to day, to others who benefit from more support or help, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

With individual care creating a feeling of being at home and led by an experienced and established management team, the care and wellbeing team focus on maintaining lifestyle choices to support residents to enjoy fulfilling and stimulating lives with care and support to retain and promote choice, personal preferences and independence.

The beautiful and tastefully decorated home offers an inviting homely environment, maintained to a high standard, with stunning landscaped gardens, easily accessible with thoughtful all year around planting.

Seating and lounge areas throughout the home offer company or quiet places to enjoy with guests and visitors and in addition to the fully en-suite rooms and spacious lounges and dining areas, the home also has unrivaled facilities, including a temple, a Yagna Shala, a hair and beauty salon, a boutique shop, a Japanese water garden and an in-house cinema.

The home caters specifically for the vegetarian community, with award-winning in-house chefs freshly preparing delicious Gujarati food offering a range of choice throughout.

Good communication is at the heart of providing great care, so as well as English, Gujarati and Hindi are also spoken at the home.

Karuna Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

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Care Provided by Karuna Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Payal Chhabra (Home Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2022
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available on site.


Karuna Manor Reviews (102)

Total of 102, showing 21-40
10

Karuna Manor has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years. Over all time Karuna Manor has 102 reviews.

Overall Experience

  • 90
  • 12
  • 0
  • 0
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Date Published

102
3
10
13
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Review from T C (Daughter of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Karuna Manor for 6 months. Since coming here we have seen a great improvement in her physical and mental health. She is always treated with respect, compassion and dignity by the staff. The excellent and professional care and management team are very caring, friendly, approachable
and always available to reassure and support my mum and us. Nothing is too much trouble for them with always a smile and laughter to share with the residents and family. Karuna Manor provides a clean, tidy and comfortable homely environment with freshly prepared meals and a range of daily activities that keep my mum occupied and happy. She especially loves her time at the temple each morning as praying was such a huge part of her life when she was at her home. She looks forward to the exercise sessions after being to the temple. I have never seen my mum play bingo or do any colouring/painting and now she really enjoys those activities. I have no hesitation in recommending Karuna Manor to anyone looking for a care/nursing home for their loved one.

Reply from Ruth Kigga, Home Manager at Karuna Manor

Many thanks for such fantastic feedback. We are glad to hear you have got peace of mind knowing your mum is well looked after. We will make sure we continue supporting your loved one. Any suggestion to improve our service is welcome.


Thank you once again.


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Review from Manju P (Daughter-in-law of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been in this home for 6 or 7 months and the experience we have had on all fields is second to none. Staff are warm and welcoming and the cleanliness is wonderful. An amazing place. Thank you for your care.

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Review from K V (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very happy with the care and kindness she received from the Karuna care and support team.

Reply from Raj Kerai, Community Development Manager at Karuna Manor

Thank you for your kind feedback and it was our pleasure to care for such a kind and gentle lady. If you require any support in the future, please do not hesitate to contact us.


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Review from M D (Granddaughter of Resident) published on 24 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother, at 91, had to go into a home because she was too fragile to live by herself. We were worried whether she'd be happy especially as she's Gujarati and doesn't speak English - but the home went out of their way to welcome her and make her an important part of their family. The home is truly
wonderful. The facilities, meals and care she receives are second to none. It's a pleasure to see her come out of her shell and enjoy her final years in comfort. Simple things like carers sitting with her over tea and talking mean a lot. And the whole family is so thankful that she's happy here. If you're thinking about a home for your loved one I would highly recommend Karuna Manor.

Reply from Community Development Manager, Community Development Manager at Karuna Manor

Thank you for you feedback and we very much appreciate this to help improve our services we provide. Although residents can take a few weeks to settle into their new home, your grandma has settled in very quickly and is enjoying her life here. If you or your family need any further assistance, please do not hesitate to contact me.


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Review from D B (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the facilities and quality of care at Karuna Manor. Residents are treated with sensitivity and compassion, and staff are responsive to relatives' feedback. I have noticed a significant improvement in my mother's wellbeing due to the daily care, companionship and stimulation
she has had since arriving at Karuna Manor. Thank you to all Karuna Manor staff!

Reply from Raj Kerai, Community Development Manager at Karuna Manor

Thank you for your honest feedback. Mum has been amazing from the start and settled in from the outset. All the team enjoy the company of mum and we are honoured to be taking care of such a kind and compassionate person. As always if there is anything we could improve on, please do let us know.


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Review from Shally B (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor has been caring for my mum since 2016 after she suffered a major stroke. The past year has been an exceptionally difficult year due to the COVID pandemic, but all the staff on the 1st floor and the wider Karuna team of activities, kitchen, laundry, cleaning and office have all done their
best to ensure Mum has been kept safe, well looked after and her mental wellbeing is being looked after. They have been as accommodating, understanding and shown have shown compassion. Myself and my sister are so grateful.

Reply from Raj Kerai, Community Development Manager at Karuna Manor

Thank you for your review of our home. I totally agree with you, the last year has been very challenging with the pandemic and the rule changes, whilst maintaining the high level of care we are known for. It is a pleasure to look after your mum, and if you or your sister require any further assistance, please do let us know.


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Review from P M (Son of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here since 8th May 2019 - the overall quality and management (especially the home manager, who is very understanding and wholly dedicated) is excellent and my mum has been so happy. You have given her a new lease of life for which I am truly grateful. Overall, the staff are wholly dedicated
and work in harmony with patients and caring is their philosophy.

Reply from Raj Kerai, Community Development Manager at Karuna Manor

Thank you for your kind words and feedback. It has been a pleasure to care for your mum and she is admired by all the staff, especially the Home Manager, who always talks about her in such a positive manner. If we can help in any other way, as always, please let us know.


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Review from Sakina B (Daughter-in-law of Resident) published on 12 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor is extremely well run by a caring and compassionate team of manager and staff. Nothing is ever too much trouble for them; staff are always happy and very helpful. Mum is always clean and fresh when we meet her. The staff always communicates with updates regularly. Mum has been at Karuna
Manor for over seven weeks now, and it was the best choice coming from the council.

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Review from Kiran W (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From making a phone call to make an enquiry of our intention to move my mum from another care provider to the day of her moving in, all staff were extremely helpful. I was kindly mailed all the information and responded very promptly to my queries. The manager is exceptional to talk to and approachable.
She has a very professional approach and very helpful. Was handed over to a member of staff to process the administration and admission, who gave exceptional service. He was very efficient and professional in his approach and made the whole process of moving very smooth and easy. On the day of the move, all staff were very helpful and efficient. They are very approachable and no problem is a big problem. Mum has settled in well and extremely happy.

Reply from Raj Kerai, Community Development Manager at Karuna Manor

Thank you for your kind and honest review of Karuna Manor. It is a pleasure to welcome your mum to our home and if there is anything else we can help with, please do not hesitate to ask. We do try to make the move as smooth as possible as any changes made can be difficult for your mum to adjust to. However, she has been thoroughly enjoying her stay here and as you know difficult to get hold off now as she is always in the lounge or dining area socialising with other residents!


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Review from Nilam S (Daughter of Resident) published on 28 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad spent his last 6 days in the care of everyone at Karuna Manor this September. I found all the staff (Priests, Nurses, Carers, Entertainment, Housekeeping, Kitchen, Laundry, Maintenance, Reception, Admin, Finance) to be friendly, caring and supportive. The hygiene and cleanliness standards are
high - which is vital during Covid. Residents are offered a variety of activities in groups and in their own rooms. The East African and Indian culture is respected and the onsite temple with it's resident priests is the central communal hub. The vegetarian food is amazing. The manager leads by example and is hands-on and sets the correct tone at the top. Karuna Manor is nicely decorated with lovely gardens but the real asset are the staff and volunteers whose vocation is to serve the residents.

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Review from R S (Son of Resident) published on 28 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

High-quality care due to low staff turnover, that enables residents to form close friendly relationships. High quality of vegetarian meals with options to personalise to individuals.
Good religious hymns and festive celebrations.

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Review from Dipexa P (Great-granddaughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only great things to say about Karuna Manor, our grandmother was moved to Karuna Manor during lockdown, the staff have been so attentive and responsive to my grandmother's needs. They have always found a way for us to see and communicate to her such as the video calls and visiting outside/from
a distance, and the face to face interaction even though we can't go near our grandmother has been priceless. We are forever grateful for our grandmother to be in a considerate and caring home with delicious Indian vegetarian food and religious activities that she can be a part of every day and she loves the mild exercise classes from her wheelchair.

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Review from Harsha B (Daughter of Resident) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beautiful mum stayed in Karuna Manor for 16 months before passing away peacefully. She was loved and cared for by every single member of staff. When well, she enjoyed all the religious activities and having lots of company. Her last few days were in the first two weeks of lockdown when we were allowed
to see and be with her every single day as she did not have the virus. For this and for so much more, we can't thank Karuna Manor enough - it was her second home. A beautiful care home that lives up to its name of love and compassion.

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Review from Kalpana M (Private Carer of Resident) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a private carer of a resident at Karuna Manor since the past 3 years.
I feel very welcomed by all the management team, carers and team members and happy to come in and look after.

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Review from Sangita C (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy and satisfied with my mum's care. Although mum misses home, she has been loving her time at Karuna Manor. She loves the mandir and the activities and that you celebrated her birthday. The staff are taking care of her with compassion and love.
Also, with having the in-house nurse
you’ve been able to care for all her needs. The team gets back pretty quickly too and couldn’t do without the video calls at this time of lockdown
Thank you! I would highly recommend.

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Review from R S (Daughter of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor is a wonderful place, caring and compassionate. I have no concerns about my mum being here, it gives us peace of mind. All the staff are friendly and give detailed updates. I am so happy to have found Karuna Manor.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.


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Review from Amritlal S (Uncle of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and always give service which is second to none. The location is nice and the home is spotlessly clean. The receptionist is welcoming with a smile and answers all queries in a positive manner. Karuna Manor has strong, positive vibrations. Tea, coffee, cakes and biscuits
are served all day.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.


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Review from Vinod P (Nephew of Resident) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my uncle at Karuna Manor on 4th September 2019. I have found from parking to reception, park, temple, kitchen, cinema hall, rooms, building, staff from top to bottom - everyone is nice and everything is excellent. I recommend this beautiful place and all people to spend time in this perfect
place before the end of life.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. Thank you for your kind comments.


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Review from A S (Grandson of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have not seen my grandmother do anything other than smile.
The room is always clean the staff are great and the activities organised for residents.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.


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Review from Pohini P (Daughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and friendly environment. Staff are very caring. My Mum is well looked after. There are lots of activities taking place which she enjoys. She enjoys visiting The Temple and taking full part in singing Bhajans.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.


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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Karuna Manor is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Ruth

Ruth Kigga

Job Title: Home Manager

Joined: 2021

Ruth Kigga is an accomplished home manager with valuable nursing experience at Karuna Manor Care Home.


Combining expertise in household management and healthcare, she is adept at organizing daily operations, maintaining schedules, and ensuring a safe, welcoming environment. At Karuna Manor, Ruth honed her skills in providing compassionate care, administering medical support, and managing the well-being of residents with professionalism and empathy. Her attention to detail, strong communication, and ability to handle diverse needs make her a trusted figure in both home and care settings. Ruth’s dedication to excellence ensures a harmonious and nurturing environment for all under her care.


Ravi

Ravi Joshi

Job Title: Business Development Manager

Joined: 2024

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.


In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.


I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.


Rian

Rian Era

Job Title: Care Services Manager

Joined: 2020

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.


I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.


I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.


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Jihan Al Dalhami

Job Title: HR & Finance Manager

Joined: 2024

I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.


Sagar

Sagar joshi

Job Title: Hotel Services Manager

Joined: 2024

Sagar Joshi is a dedicated Hotel Services Manager with 9 years of experience in the hospitality industry, including a distinguished tenure at Karuna Manor Care Home. Known for his exceptional leadership and organizational skills, Sagar has successfully managed diverse teams and operations, ensuring the delivery of high-quality services. At Karuna Manor, he excelled in overseeing catering, housekeeping, and front-of-house services, consistently maintaining high standards of care and comfort for residents. His expertise in customer service, budget management, and staff training ensures seamless operations. Sagar’s commitment to excellence and personalized service makes him a trusted leader in the hospitality and care sectors.