Karuna Manor

Christchurch Avenue, Harrow HA3 5BD
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Top 20 carehome certificate
10 102 Reviews
  • Karuna Manor, Harrow
Karuna Manor is an exceptional luxury home offering expert and experienced residential, nursing and dementia care. For residents requiring a little assistance day to day, to others who benefit from more support or help, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

With individual care creating a feeling of being at home and led by an experienced and established management team, the care and wellbeing team focus on maintaining lifestyle choices to support residents to enjoy fulfilling and stimulating lives with care and support to retain and promote choice, personal preferences and independence.

The beautiful and tastefully decorated home offers an inviting homely environment, maintained to a high standard, with stunning landscaped gardens, easily accessible with thoughtful all year around planting.

Seating and lounge areas throughout the home offer company or quiet places to enjoy with guests and visitors and in addition to the fully en-suite rooms and spacious lounges and dining areas, the home also has unrivaled facilities, including a temple, a Yagna Shala, a hair and beauty salon, a boutique shop, a Japanese water garden and an in-house cinema.

The home caters specifically for the vegetarian community, with award-winning in-house chefs freshly preparing delicious Gujarati food offering a range of choice throughout.

Good communication is at the heart of providing great care, so as well as English, Gujarati and Hindi are also spoken at the home.

Karuna Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

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Care Provided by Karuna Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Payal Chhabra (Home Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2022
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available on site.


Karuna Manor Reviews (102)

Total of 102, showing 41-60
10

Karuna Manor has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years. Over all time Karuna Manor has 102 reviews.

Overall Experience

  • 90
  • 12
  • 0
  • 0
  • 0

Date Published

102
3
10
13
89

Review from Kalpana M (Niece of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mama is very happy here and can not say more about how wonderful the staff are, especially the lady on reception. She is always mindful and smiling and helpful! Thank you for all the love and care you show to our family members here.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.


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Review from Azra M (Granddaughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always making my grandmother feel at home and nothing is too much. I feel calmer with her being safe and among excellent care.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you so much for such fantastic feedback. We are glad to hear you have got peace of mind knowing your grandmother is well looked after and we will all make sure we continue supporting your loved once. Thank you once again.


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Review from Ashvin P (Son of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first day when my mum was admitted in Karuna care, the general care, the staff, cleanliness, and every aspect of care has been excellent. I highly recommend Karuna Care for anyone who requires their loved ones to be looked after.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.


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Review from I H (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home very clean, all staff very friendly and helpful. Never worry that my mother is not safe or being cared for. She's always clean and looking healthy.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.


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Review from Hansdev P (Son of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The real asset of this wonderful home is the staff. From the receptionist to the person delivering the laundry, every one of them exudes a caring and friendly persona. My mum is extremely happy with the care and love she receives from all the staff at Karuna Manor.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for such wonderful feedback. I will make sure the team is aware of what a wonderful job they are doing. We are pleased you have chosen Karuna Manor to take care of your mum. Thank you for your kind comments.


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Review from B K (Daughter of Resident) published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful caring environment.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Many thanks for taking the time to submit a review. We are pleased you have chosen Karuna Manor to take care of your loved one. Thank you for your kind comments.


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Review from C F (Friend of Resident) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the setting was beautiful.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for taking the time to write a lovely review. I am so pleased that you found our setting beautiful. Thank you once again for your wonderful feedback.


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Review from Gita P (Sister of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor is the appropriate name for this home as it has 'Karuna' for the residents whose needs are met fully and make the residents feel at home with the care and support given throughout their stay. Excellent home, wish you success and all the luck.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.


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Review from Jittu S (Brother of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely a fantastic place.
Clean and tidy.
Excellent care home but more of a home. Food offered is restaurant style, home cooked.
You need to come here to believe what people say about it.
This place has offered a new life to our sister.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.


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Review from Meena K (Sister of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is disabled and has never lived away from home. Karuna has provided her love care and friends. She is so happy and I know I made the right choice.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.


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Review from Chandra P (Brother of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor is more than a care home. It is home to all its residents. The ambience is, together with the atmosphere, very soothing and attractive. The high quality of care is something that is most reassuring to the residents and their families.
The staff are very friendly and well-trained and always
eager to please and assist.
The food is excellent. The provision of Temple services with the resident Priest is a feather in the cap for Karuna Manor.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.


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Review from D N (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are genuine and ready to help at all times.


The manager is very caring and approachable at all times and makes every effort to resolve any issues immediately.


All nursing staff monitor residents regularly and report any concerns immediately.


Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.


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Review from Vasudev M (Husband of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came to Karuna Manor in February 2018, when she was discharged from hospital following a massive stroke. She needs total nursing and 24-hour care. Since moving to Karuna Manor her overall well being has improved and she is very happy here.
This is due to the excellent care she receives from
the compassionate and caring staff. This home is managed very well.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we will continue doing our best. Thank you once again.


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Review from R F (Daughter of Resident) published on 13 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, loving care. Never needed to worry about mum. She ate well and the food was delicious and when she felt well enough, took part in activities.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.


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Review from Pri S (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are very happy with the care given to my father. He is treated with respect. Ensured he is cleaned and kept well as can be.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.


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Review from Ranjan S (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care of service provided. All the staff - the care workers, the nursing staff, kitchen staff etc. etc., are excellent, caring and supportive.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.


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Review from M B (Daughter-in-law of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is truly exceptional. There are no negatives whatsoever.
From management to the Priest, carers, nurses, head chef, chef and cleaners are just amazing. This care home is at a very high standard. Just like a 5 star hotel.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.


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Review from Surbhi K (Wife of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good facilities, good care, clean and hygienic, excellent food and five-star facilities.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.


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Review from Jay K (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely and comfortable. Wonderful temple and priests. Wonderful staff and facilities.

Reply from Ruth Kigaa, Home Manager at Karuna Manor

Thank you for your review and your comments are highly appreciated. We value your comments and we would continue doing our best. Thank you once again.


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Review from Latif B (Relative of Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beat nursing home in the area as never seen any home like this. Excellent service with the unity of staff and well taken care of.


Excellent clean, hygienic and welcome is superb.


Residents feel at home, looked after and listened to.


I would give a 7* rating.


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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Karuna Manor is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Ruth

Ruth Kigga

Job Title: Home Manager

Joined: 2021

Ruth Kigga is an accomplished home manager with valuable nursing experience at Karuna Manor Care Home.


Combining expertise in household management and healthcare, she is adept at organizing daily operations, maintaining schedules, and ensuring a safe, welcoming environment. At Karuna Manor, Ruth honed her skills in providing compassionate care, administering medical support, and managing the well-being of residents with professionalism and empathy. Her attention to detail, strong communication, and ability to handle diverse needs make her a trusted figure in both home and care settings. Ruth’s dedication to excellence ensures a harmonious and nurturing environment for all under her care.


Ravi

Ravi Joshi

Job Title: Business Development Manager

Joined: 2024

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.


In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.


I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.


Rian

Rian Era

Job Title: Care Services Manager

Joined: 2020

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.


I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.


I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.


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Jihan Al Dalhami

Job Title: HR & Finance Manager

Joined: 2024

I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.


Sagar

Sagar joshi

Job Title: Hotel Services Manager

Joined: 2024

Sagar Joshi is a dedicated Hotel Services Manager with 9 years of experience in the hospitality industry, including a distinguished tenure at Karuna Manor Care Home. Known for his exceptional leadership and organizational skills, Sagar has successfully managed diverse teams and operations, ensuring the delivery of high-quality services. At Karuna Manor, he excelled in overseeing catering, housekeeping, and front-of-house services, consistently maintaining high standards of care and comfort for residents. His expertise in customer service, budget management, and staff training ensures seamless operations. Sagar’s commitment to excellence and personalized service makes him a trusted leader in the hospitality and care sectors.