Karuna Manor

Christchurch Avenue, Harrow HA3 5BD
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Top 20 carehome certificate
10 102 Reviews
  • Karuna Manor, Harrow
Karuna Manor is an exceptional luxury home offering expert and experienced residential, nursing and dementia care. For residents requiring a little assistance day to day, to others who benefit from more support or help, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

With individual care creating a feeling of being at home and led by an experienced and established management team, the care and wellbeing team focus on maintaining lifestyle choices to support residents to enjoy fulfilling and stimulating lives with care and support to retain and promote choice, personal preferences and independence.

The beautiful and tastefully decorated home offers an inviting homely environment, maintained to a high standard, with stunning landscaped gardens, easily accessible with thoughtful all year around planting.

Seating and lounge areas throughout the home offer company or quiet places to enjoy with guests and visitors and in addition to the fully en-suite rooms and spacious lounges and dining areas, the home also has unrivaled facilities, including a temple, a Yagna Shala, a hair and beauty salon, a boutique shop, a Japanese water garden and an in-house cinema.

The home caters specifically for the vegetarian community, with award-winning in-house chefs freshly preparing delicious Gujarati food offering a range of choice throughout.

Good communication is at the heart of providing great care, so as well as English, Gujarati and Hindi are also spoken at the home.

Karuna Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

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Care Provided by Karuna Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Payal Chhabra (Home Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2022
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available on site.


Karuna Manor Reviews (102)

Total of 102, showing 61-80
10

Karuna Manor has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years. Over all time Karuna Manor has 102 reviews.

Overall Experience

  • 90
  • 12
  • 0
  • 0
  • 0

Date Published

102
3
10
13
89

Review from Indira P (Daughter of Resident) published on 23 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is one of the best homes I have come across. It is just like a second home. Staff make residents feel just like a big family looking after elderly people. My mum seems to be looked after very well in all respects and given attention to all her needs.

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Review from Shashi P (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Be nice to see smiles on carers.

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Review from Praful M (Brother of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very impressed.
God bless you all for the care services and kindness.

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Review from N S (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and the staff are very helpful. The facilities are excellent. The food and variety is excellent.

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Review from Dilip S (Son of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother was admitted to Karuna Manor two months ago, we have noticed a massive improvement in her. She has changed a lot for the better - her memory has improved, she has started reading religious books and has begun to learn the English alphabet. The staff - from reception to carers and catering
staff overall, very caring.
The activities and stimulation have helped.

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Review from S S (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care home.
Friendly staff and helpful carers and passionate nurses. Very good food variety.
Overall, a very good rating.

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Review from Sameer K (Grandson of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The greatest compliment I can pay this place is the fact that I am completely happy with my grandfather being a resident here. He is happy, so I am happy.


He feels, and is, a valued member of the Karuna Manor community.


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Review from K S (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has early onset dementia but is currently not eating and drinking and talking much. The staff are quite helpful and trying to help her settle in.

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Review from Jayshee P (Daughter of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So happy with the service of care provided. My Mum came here not saying or communicating much, however, she is so much aware now, to the extent of reading even!


She has not read in over five years, but within a month of being at Karuna Manor, she's so much more alert and active.


It shows she must

be receiving a high standard of care and attention. All members of staff are fantastic and so caring. I can relax and not worry about Mum. She is in good hands.

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Review from S S (Relative of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have seen many care homes. This one is the best of all the care homes I have seen.


The staff are excellent. They show compassion and care for the residents. She has regular activities.


My Mum is always very clean, well dressed and has improved a lot since being in this home.


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Review from Chandra G (Son of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Satisfied with care for my mother in all respects.

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Review from A S (Son of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, the experience has been very good. Most staff from reception, admin to nurses are welcoming and caring, especially since the appointment of the current management staff as the situation was unstable with the transition from previous management. The staff are responsive and accommodating to
most resident/family needs. There was a delay in involving NHS to assess my father-in-law after an operation to remove a stage 3 bowel tumour to help us pay for his care needs (January but nurse called in August). GP needs to be replaced as non-communicative and insensitive to needs).

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Review from Nitesh P (Son of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care my mother receives. She is very happy here - she loves the food, the mandir and the company of other Gujarati residents.

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Review from R K (Daughter-in-law of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at the home are very friendly and the atmosphere is very much "homely" and the staff make the resident feel like a family. There is always something "happening" - a birthday, a baby shower, to celebrate. The activities are varied, from bhajan, yoga, cooking and so on. The Mandir is the
highlight and the bhajan and kirtans are very calming and loved by our parents.

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Review from S S (Nephew of Resident) published on 22 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has moved to Karuna in November 2017. She has settled well and we are very happy with the care she is receiving.

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Review from Ramniklal M (Brother of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed to see the smiling faces of staff and admin staff willing and ready to help. The place is clean and rooms are well lit.
The temple is excellent and there is always some sort of religious reading and songs are played. It is a great place for an old aged and lonely person.
In summer
it is a joy to see disabled old folks gathered in the garden and doing light physical exercise. To see them sitting in the open air and with birds flying around makes me feel it is a good quality of care given.

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Review from D M (Son of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for the first time as a 94-year-old. We have found the place very nice and staff are very nice and caring.
I would recommend this to anyone requiring care.

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Review from S C (Son of Resident) published on 27 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were initially reluctant to move our mum into a nursing home. After a few weeks, however, it is clear that we could not provide the support at home that she now needs and receives at Karuna Manor. The management and staff are very helpful and caring towards our mum. Our family is also made very welcome
when we visit.

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Review from Janisha P (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Really great welcome by all staff for residents and their families. Wish had been given forms before, but was given lots of help to fill them out. Feel safe about leaving mother here, was always scared of the thought of putting her in a care home before visiting here.

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Review from Malti K (Son of Resident) published on 11 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and the care exuding from every member of staff at Karuna Manor is incredible. I could not imagine a better place to leave our beloved grandfather. We are so grateful for everything this place gives us.

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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Karuna Manor is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Ruth

Ruth Kigga

Job Title: Home Manager

Joined: 2021

Ruth Kigga is an accomplished home manager with valuable nursing experience at Karuna Manor Care Home.


Combining expertise in household management and healthcare, she is adept at organizing daily operations, maintaining schedules, and ensuring a safe, welcoming environment. At Karuna Manor, Ruth honed her skills in providing compassionate care, administering medical support, and managing the well-being of residents with professionalism and empathy. Her attention to detail, strong communication, and ability to handle diverse needs make her a trusted figure in both home and care settings. Ruth’s dedication to excellence ensures a harmonious and nurturing environment for all under her care.


Ravi

Ravi Joshi

Job Title: Business Development Manager

Joined: 2024

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.


In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.


I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.


Rian

Rian Era

Job Title: Care Services Manager

Joined: 2020

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.


I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.


I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.


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Jihan Al Dalhami

Job Title: HR & Finance Manager

Joined: 2024

I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.


Sagar

Sagar joshi

Job Title: Hotel Services Manager

Joined: 2024

Sagar Joshi is a dedicated Hotel Services Manager with 9 years of experience in the hospitality industry, including a distinguished tenure at Karuna Manor Care Home. Known for his exceptional leadership and organizational skills, Sagar has successfully managed diverse teams and operations, ensuring the delivery of high-quality services. At Karuna Manor, he excelled in overseeing catering, housekeeping, and front-of-house services, consistently maintaining high standards of care and comfort for residents. His expertise in customer service, budget management, and staff training ensures seamless operations. Sagar’s commitment to excellence and personalized service makes him a trusted leader in the hospitality and care sectors.