Karuna Manor

Christchurch Avenue, Harrow HA3 5BD
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Top 20 carehome certificate
10 102 Reviews
  • Karuna Manor, Harrow
Karuna Manor is an exceptional luxury home offering expert and experienced residential, nursing and dementia care. For residents requiring a little assistance day to day, to others who benefit from more support or help, the dedicated care team, comprising of carers, nurses, hospitality and wellbeing team members, are at the heart of ensuring every resident is cared for in a way best suited to them.

With individual care creating a feeling of being at home and led by an experienced and established management team, the care and wellbeing team focus on maintaining lifestyle choices to support residents to enjoy fulfilling and stimulating lives with care and support to retain and promote choice, personal preferences and independence.

The beautiful and tastefully decorated home offers an inviting homely environment, maintained to a high standard, with stunning landscaped gardens, easily accessible with thoughtful all year around planting.

Seating and lounge areas throughout the home offer company or quiet places to enjoy with guests and visitors and in addition to the fully en-suite rooms and spacious lounges and dining areas, the home also has unrivaled facilities, including a temple, a Yagna Shala, a hair and beauty salon, a boutique shop, a Japanese water garden and an in-house cinema.

The home caters specifically for the vegetarian community, with award-winning in-house chefs freshly preparing delicious Gujarati food offering a range of choice throughout.

Good communication is at the heart of providing great care, so as well as English, Gujarati and Hindi are also spoken at the home.

Karuna Manor welcome visitors to experience just what makes the home the place to choose for those seeking care both short and long term, offering a care pathway to adapt to changing needs.

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Care Provided by Karuna Manor

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Payal Chhabra (Home Manager)
  • Admission Criteria
    • Ages 30+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Last Refurbishment: 2022
    • Number of floors: 3

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Limited parking available on site.


Karuna Manor Reviews (102)

Total of 102, showing 81-100
10

Karuna Manor has a Review Score of 10 (9.994) out of 10, based on 13 reviews in the last 2 years. Over all time Karuna Manor has 102 reviews.

Overall Experience

  • 90
  • 12
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Date Published

102
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89

Review from N T (Niece of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant warm and welcoming home. All the staff are very polite and courteous at all times. The facilities are marvellous and make it even more of a pleasure to visit. I would definitely recommend to other people.

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Review from B K (Son of Resident) published on 26 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karun provides their care for people with special dietary and religious needs. It care for the residents with the highest standard.

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Review from Pativa K (Daughter-in-law of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been extremely accommodating in letting us have an important religious ceremony in the temple so that our father is able to take part and be involved.

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Review from R J (Brother of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my brother the staff are all very pleasant. Everyone is very respectful. The place is kept clean.

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Review from N L (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home, caring and very thoughtful for service user's needs, particular for different cultures of the south Asian community. My mother's confidence in care homes has been boosted despite all the bad publicity. We need a home like this in Leicestershire.

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Review from R S (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Karuna Manor is a very good home.
The temple is excellent.

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Review from Depak K (Son of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor has been a Godsend to our family. My father has been living with me for the past 50 years. My father is now 97 years of age and I have only recently determined that I am not able to provide for him the requisite level of care. This was of course very disturbing and demanding for me, but
placing him at Karuna Manor has given him a new lease of life. The care team are so invested in their residents and the environment is a true 'home from home'.

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Review from Raj M (Son of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is settling in well at Karuna Manor compared to the previous care home as there are more residents who can communicate with each other. The daily event is the Temple and give her a chance to participate. The carers seem to be making a good effort to make sure the residents a take part in the
activities.

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Review from Vimla C (Resident) assisted by family/friend published on 16 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Facilities are amazing, appreciated having a temple on site. Traditional décor, vegetarian food, ever smiling staff made my stay very pleasant.

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Review from Nooreshan J (Son of Resident) published on 14 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Karuna Manor is an excellent nursing home. It has a very high standard of interiors. It feels like a 5 star hotel. The staff are excellent, they treat my father with dignity and respect. We are so happy to have found such a good home for him. The hygiene levels are fantastic. Everything is very clean
and there are no bad smells. The mangement are very friendly and accomodating. This is the best home in Harrow by a long way.

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Review from Dipti (Daughter-in-law of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law enjoyed his stay here and likes the care and service. He enjoys the food, he likes all carers and nurses. He likes Karuna Manor for it's cleanliness.

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Review from G P (Granddaughter of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother had her first massage in December last year. She felt so much better and relaxed, the lady who did the massage made sure she got the right pressure and took her time to understand what her needs were. Since then she has been having a massage fortnightly which has helped her to relax and
sleep better.

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Review from V J (Resident) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and helpful staff, excellent 24 hour care. All staff from managers, nurses, carers housekeepers and admin staff are always smiling and helpful, lovely clean rooms/lounge area.

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Review from Mahalaxmi P (Daughter of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very happy and cheerful. All the staff are very polite, caring and cheerful. Very supportive and helpful. Clients are treated with dignity and respect. Every body loves the temple with special prayers and Bhaja. My dad feels very peaceful. He is always smiling with all the staff. He is a different
client from other hospital where he was very aggressive and abusive. He was unhappy.

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Review from R C (Relative of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am truly impressed with the care home. Beautifully decorated, warm and welcoming. Very peaceful, with lovely amenities.

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Review from Kapoor S (Relative of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the reception, cleanliness, appearance, decor. Very nice Mandir. Thank you for refreshment services - excellent.

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Review from B S (Husband of Resident) published on 6 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank the manager and his management team for giving excellent support to my wife. All the activities in the Karuna Manor is excellent.
The nurses and support workers are all good and respect the residents.
The Diwali Party and the Christmas Party was well organised and all the friends and relatives
enjoyed it. We have a good temple and the priest is giving more support in the religious function which I really appreciate. The food is well cooked and very delicious. thanks to the catters for doing a good job. I recommend that this is the best home and welcome more residents to join.

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Review from Naihul P (Relative of Resident) published on 4 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Polite and staff are happy to help, a real feeling of care for your family member, peaceful and quiet and best place for your loved one.

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Review from Heena S (Granddaughter of Resident) published on 15 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were received in a very professional, polite manner. My grandma is being looked after with great care and patience. The facilities are provided for her care and staff are aware of the residents as well as needs.

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Review from Hemi T (Resident) published on 7 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like every activity that are organised at the care home. Both the activity co-ordinators are very nice and helpful.

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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Karuna Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Karuna Manor is calculated as follows: ( (155 Excellents x 5) + (1 Goods x 4) ) ÷ 156 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Karuna Manor is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (5)

Ruth

Ruth Kigga

Job Title: Home Manager

Joined: 2021

Ruth Kigga is an accomplished home manager with valuable nursing experience at Karuna Manor Care Home.


Combining expertise in household management and healthcare, she is adept at organizing daily operations, maintaining schedules, and ensuring a safe, welcoming environment. At Karuna Manor, Ruth honed her skills in providing compassionate care, administering medical support, and managing the well-being of residents with professionalism and empathy. Her attention to detail, strong communication, and ability to handle diverse needs make her a trusted figure in both home and care settings. Ruth’s dedication to excellence ensures a harmonious and nurturing environment for all under her care.


Ravi

Ravi Joshi

Job Title: Business Development Manager

Joined: 2024

Before I arrived in the UK, I had the privilege of working in Sales and Marketing for almost four years, which has equipped me with excellent communication skills and the ability to maintain positive relationships with all the stakeholders.


In December 2022, I joined our sister care home Kailash Manor, as an Assistant Business Development Manager. During my tenure, I developed strong relationships with both the team and residents and provided support to other TLC homes as well. This experience has instilled in me a sense of responsibility towards the community and a desire to make a positive impact.


I am thrilled to have joined the team at Karuna Manor in August 2024, and I am confident that I will be able to establish good relationships with the residents and their families. I look forward to leveraging my skills and experience to contribute positively to the team’s success.


Rian

Rian Era

Job Title: Care Services Manager

Joined: 2020

After graduating with a bachelor’s degree in Nursing in 2003. I have worked in various departments in both medical and surgical settings, gaining over 18 years of experience along the way.


I joined the TLC family in 2015 and am pleased to say that I have been promoted to the role of Care Services Manager.


I’m honoured to be working with a very dedicated team and amazing residents at Karuna Manor.


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Jihan Al Dalhami

Job Title: HR & Finance Manager

Joined: 2024

I have 3 years of experience working in the care sector and am pleased to be a part of the team here at Karuna Manor.


As the Administration and Finance Manager, I support families and team members with all administrative matters and I enjoy building relationships with our residents and their families. I enjoy working closely with our team and families and am committed to my role and the support it provides to those around me.


Sagar

Sagar joshi

Job Title: Hotel Services Manager

Joined: 2024

Sagar Joshi is a dedicated Hotel Services Manager with 9 years of experience in the hospitality industry, including a distinguished tenure at Karuna Manor Care Home. Known for his exceptional leadership and organizational skills, Sagar has successfully managed diverse teams and operations, ensuring the delivery of high-quality services. At Karuna Manor, he excelled in overseeing catering, housekeeping, and front-of-house services, consistently maintaining high standards of care and comfort for residents. His expertise in customer service, budget management, and staff training ensures seamless operations. Sagar’s commitment to excellence and personalized service makes him a trusted leader in the hospitality and care sectors.