Welcome to visit the home at any time between the hours of 8 am and 10 pm
Camberley Manor has its own private car park for visitors to the home.
Camberley Manor has a Review Score of 9.9 (9.921) out of 10, based on 48 reviews in the last 2 years. Over all time Camberley Manor has 127 reviews.
Review from G M (Granddaughter of Resident) published on 30 September 2024
Submitted via Postal Card •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for taking the time to share your wonderful review of Camberley Manor. The team pride themselves on offering a warm and welcoming environment for all our residents and their loved ones, so we are delighted your experience has been so positive. Thank you once again.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Phil J (Son of Resident) published on 17 September 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for your kind words. We're so pleased to hear that you find our nursing and care staff amazing. Our team members are dedicated to going above and beyond for our residents and their relatives. Your feedback means a lot to us and reinforces our commitment to maintaining a well-run and compassionate care home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Simon H (Son of Resident) published on 5 September 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for such a fantastic review of our team here at 'The Manor' as you fondly refer to us. Our team work tirelessly to embody our values of Truth, Love and Compassion everyday for our residents and their loved ones. To learn of your experience means the world and I will ensure your kind words are shared with the team members. It is a pleasure to support your Mum here.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Phil M (Son of Resident) published on 7 August 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for such heartwarming feedback on your experience since Mum joined us at Camberley Manor. We are thrilled to learn that the outstanding care provided by our Tulip team has not gone unnoticed. It is a pleasure and honour to care for your Mum here and to be considered as part of her family is the greatest compliment we could receive, thank you!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Richard S (Son of Resident) published on 2 August 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for taking the time to review Camberley Manor. We are so pleased to hear your kind words about the home and care provided for Mum. I will share your positive comments with the rest of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J D (Daughter of Resident) published on 2 August 2024
Submitted via Postal Card •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you so much for your wonderful review, a true reflection of what we aim to deliver here. It is a pleasure caring for your loved one and I will ensure your praise is shared with the wider team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from B P (Relative of Resident) published on 2 August 2024
Submitted via Postal Card •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for such a great review of our home. We are delighted to learn how pleased you are with your loved one's care. I will ensure your kind comments are shared with the rest of the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from R B (Resident) published on 2 August 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
What a lovely review, thank you! It is a pleasure to have you with us and part of our Camberley Manor family. We look forward to continuing to support you and provide a great experience. I will share your lovely feedback with the team as they will be thrilled.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M P (Wife of Resident) published on 2 August 2024
Submitted via Postal Card •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for sharing your great review of Camberley Manor Care Home, it's appreciated. During our initial conversation, we provided a guideline fee prior to a pre-admission assessment and are then able to confirm costs once we have a full and comprehensive understanding of your loved one's needs. In this case, there was a small increase agreed with you which was also impacted by a preference for a premium room, which we were pleased we could accommodate on this occasion. We are delighted you are happy with the room and the service and care we provide. We look forward to continuing to provide excellent care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin D (Son of Resident) published on 26 July 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for taking the time to leave us a review and your kind words. It was an honour to have Mum with us and to read the feedback about your positive experience is touching. We are delighted you were pleased with the service provided by our onsite physio also. I will ensure your comments are shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L F (Son of Resident) published on 25 July 2024
Submitted via Postal Card •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for sharing such a lovely review of your experience since Mum joined us. It is a pleasure to have her with us and we are delighted at your comments which we will certainly share with the team involved in her care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Martin W (Son of Resident) published on 25 July 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you so much for taking the time to review us. We are delighted you are happy with the care your father is receiving. It is a pleasure to have him with us and we look forward to continuing to deliver an outstanding service for him and yourselves.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Susan W (Daughter of Resident) published on 22 July 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for your kind and heartfelt feedback about the care Camberley Manor has provided for your Mum. It truly means the world when relatives notice the special care and attention our team members offer our residents and your loved ones, and we are so pleased you feel supported. We will ensure your lovely words are shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Kim P (Daughter of Resident) published on 22 July 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for your lovely review. We are so pleased you are happy with the care Mum is receiving and we love having her as part of the Camberley Manor family. I will ensure your kind words are shared with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from S B (Daughter of Resident) published on 5 July 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for your kind words and feedback on the care your mum has received since joining our home. We are so pleased she decided to stay on and we look forward to watching her continue to enjoy life at Camberley Manor. We will share your lovely comments with the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Ken C (Husband of Resident) published on 31 May 2024
Submitted via Postal Card •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you Ken for your kind feedback about your experience in our home and it is lovely to hear our team delivered exceptional care. We will ensure this is shared with our team members involved in your wife's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E B (Daughter of Resident) published on 30 May 2024
Submitted via Website •
Report
Reply from Girlie Braga, Manger at Camberley Manor
Thank you for your comments which we very much value and appreciate. As discussed and consequently resolved during our recent care review for your mother, we addressed your feedback and have a solution in place that you are happy with. We look forward to continuing to work with you in the future to ensure we are achieving excellence in our levels of care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Barbara W (Daughter of Resident) published on 23 May 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for your kind feedback, Barbara. We are delighted you are pleased with the care provided for Mum since she joined the home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Beverley C (Daughter of Resident) published on 22 May 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Hi Beverley, Thank you so much for taking the time to leave feedback on your experience of Camberley Manor. It is heartwarming to read your kind review and we will ensure this is shared with team members involved in your Mum's care.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Penny B (Daughter of Resident) published on 13 February 2024
Submitted via Website •
Report
Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Penny, thank you for your kind review. We are so pleased to know you are happy with the care your Mum has received since joining our home. We will ensure your lovely feedback is shared with the team and Mum's key workers.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.9 (9.921) out of 10 for Camberley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.921 for Camberley Manor is calculated as follows: ( (531 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 573 Ratings = 4.921
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Camberley Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Aug 2018
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
Joined: 2024
Girlie Braga, our dedicated Home Manager at Camberley Manor Care Home, joined TLC in 2024, bringing 25 years of invaluable care experience. Originally from the Philippines, she has called the UK home for a quarter-century. With a diverse background spanning roles from healthcare assistant to Home Manager, Girlie is deeply committed to resident well-being, team development, and family support. Her passion for nutrition and welfare extends beyond the care setting, reflecting her holistic approach to life. Outside of work, she cherishes family time and eagerly mentors colleagues to foster growth and progress. Girlie embodies professionalism, compassion, and leadership in her every endeavour.
Job Title: Care Service Manager
Joined: 2022
My name is Albert Joy and I joined Camberley Manor in October 2022 as Care Services Manager.
I am a Registered Nurse qualified from India in the year 2010. Since then I have worked for more than 8 years in both in-hospital and pre-hospital settings in India, Dubai and UK. I am mostly experienced in accidents and emergencies and my recent job was as a Deputy charge nurse at NHS UK where I further developed my clinical and leadership skills.
My aspiration to join the TLC group is to work with an organisation which aims to create an excellent workplace and team in order to deliver a high standard of service to the residents
Job Title: Business Development Manager
Joined: 2023
I joined Camberley Manor Care Home in 2023. Previously I worked in the hospitality industry where I was responsible for managing high-end corporates, private events and weddings. I have 10 years of experience in curating events just the way my clients want it. I entered the care industry during a pandemic and since then I have never looked back. My experience in delivering domiciliary care and being based in a newly commissioned care home provided a wealth of experience and I feel very passionate about supporting families in their search for the right home.
I am delighted to be a part of Camberley Manor Care Home, an award-winning care home located in the affluent region of Surrey that provides person-centric dementia, residential and nursing care in a peaceful and warm environment.
Job Title: Hotel Services Manager
Joined: 2021
I began my TLC journey in May 2021 as the Head Chef at Camberley Manor. I worked in the industry for the previous 10 years before joining and was drawn in by the Values of Truth, Love and Compassion.
My Passion has always been cooking and making people smile with food, I completed my studies in Hospitality management and professional cookery at college and started working at the age of 15 as a ‘tea lady’. I believe that the elderly should have an outstanding experience at every mealtime with the correct level of nutrition.
During the year 2022, I was recognised as the Great British Care Chef of the Year for the South region and came in 1st place for the South-East Region for the National Association of Care Catering, care chef of the Year competition, not to mention being placed in the final for the National Care Awards. I am so proud of these achievements and decided at this point in my Chef career that it was time to hang up my Jacket.
As I begin my journey now as the Hotel Service Manager I wish to achieve outstanding services across the whole home, ensuring that our residents are at the heart of everything we do.
Job Title: Finance and HR Manager
Joined: 2023
I am Salika Handi, an accomplished Finance and HR Manager with over 15 years of experience in the banking and hospitality industries across the UK, Qatar, and Sri Lanka. With a diverse professional background that includes significant tenures at HSBC, Qatar Airways, and Hertfordshire Council, I refined my skills in financial management and hospitality services to deliver exceptional results. I possess dual Master’s Degrees, including an MBA from Kingston University and an MBS from Colombo University. I bring a wealth of expertise to my role at TLC, having joined in December 2023 with the aim of ensuring the seamless operation of Finance and HR functions. My dedication to resident happiness and well-being is evident in my commitment to providing top-notch care and hospitality to all individuals, including residents, their families, and visitors alike. My dedication to cultivating a welcoming and nurturing atmosphere aligns perfectly with TLC’s core values of Truth, Love, and Compassion, which I consistently embody in all my endeavours.
Job Title: Head Chef
Joined: 2024
Meet Harry Tucker, our exceptional Head Chef at Camberley Manor Care Home! Harry joined TLC in January 2024, bringing a wealth of experience from his previous roles. He spent 5 years with Caring Homes, starting as a Sous Chef at Home of Compassion before becoming Head Chef at both Horsell Lodge and Dormy House.
In his current role, Harry leads a fantastic team of Chefs and Catering Assistants, ensuring residents' dietary needs are met with meticulous care, planning diverse and delicious menus, and valuing resident feedback.
Renowned for his culinary skills and dedication, Harry creates meals that delight our residents every day. Outside of work, he loves spending quality time with his family, attending cricket matches with his dad, and swimming.
Job Title: Office Manager
Joined: 2022
My name is Dimpal Gadher. I have worked in the care sector for the last 12 years.
I have joined TLC in May 2022, initially, as a Head Housekeeper. Within my job I have been provided a wealth of support and opportunities to achieve my goals. I am now Onboarding Champion, Manual Handling Champion and Engagement Champion in Camberley Manor.
In April 2023 I was offered the role as Admin Assistant and have since been promoted to Office Manager. I love to see the families of our residents and build close bonds with them.
In my free time, I enjoy listening to Bollywood music and of course love to spend quality time with my Family.
Job Title: Customer Service Supervisor
Joined: 2024
Crystal joined Camberley Manor Care Home on June 10, 2024, as a Customer Service Supervisor, taking a lead on role modelling an outstanding customer experience across all areas of the business; delivering exceptional customer service and proactively addressing customer feedback with effecting communication and resolution.
What I enjoy most is the opportunity to make a positive impact on both residents and their families. It’s incredibly fulfilling to be part of a team that provides not just care, but a supportive and compassionate environment where residents can feel valued, safe, and comfortable. I take great pride in ensuring that all aspects of the care home experience, from communication to service delivery, are handled with the utmost professionalism and empathy. Being able to listen to residents and their families, addressing their concerns, and helping create a warm, welcoming atmosphere is very rewarding.