Welcome to visit the home at any time between the hours of 8 am and 10 pm
Camberley Manor has its own private car park for visitors to the home.
Camberley Manor has a Review Score of 9.9 (9.921) out of 10, based on 48 reviews in the last 2 years. Over all time Camberley Manor has 127 reviews.
Review from Debbie C (Daughter of Resident) published on 31 January 2024
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Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for taking the time to leave a review for Camberley Manor. We are so pleased to hear you are pleased with the care we are providing for Mum since she joined us. Her birthday celebrations were certainly memorable and we were delighted to throw her such a fitting party! We have shared your kind words with the team.
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Review from Mike H (Son of Resident) published on 15 December 2023
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Reply from Jutta Staude, Manager at Camberley Manor
Thank you so much for the lovely feedback, it is great to see how happy you are with your dad's care. I will make sure to share your comments with the team, as they will be delighted with your praise.
Thank you.
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Review from Eddie M (Brother-in-law of Resident) published on 27 October 2023
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Reply from Joanne Anderson Woodley, Community Development Manager at Camberley Manor
Thank you for sharing this positive feedback on our home, team and your experience of Camberley Manor. It is a pleasure to support your sister-in-law and it's been wonderful to watch her flourish within the home since joining us, partaking in many of our activities and enjoying outings. We are proud and privileged that you chose our home for your loved one. I will ensure your kind words are shared with the team members delivering exceptional care.
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Review from Rosa G (Daughter of Resident) published on 4 October 2023
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Reply from Mario Marzolini, Community Development Manager at Camberley Manor
Thank you for such wonderful feedback regarding your Father's stay with us. It was a pleasure to have him with us and we are delighted to hear how the in-home services here supported his improved mobility and confidence. Positive feedback helps to ensure we recognise our team members doing an amazing job supporting our residents.
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Review from J E (Resident) published on 18 September 2023
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Reply from Jutta Staude, Manager at Camberley Manor
Thank you so much for this lovely feedback, I was delighted to read how happy you are with our service at Camberley Manor.
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Review from Neil S (Son of Resident) published on 5 September 2023
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Reply from Mario Marzolini, Community Development Manager at Camberley Manor
Dear Neil,
Thank you so much for your kind words. It was our pleasure and honour to support your mother here at Camberley Manor. We strive to provide the best care we can and we are so happy you were more than satisfied with what we tried to achieve.
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Review from Sue C (Niece of Resident) published on 14 June 2023
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Reply from Mario Marzolini, Community Development Manager at Camberley Manor
Dear Sue,
Many thanks for your kind words. We strive to make sure Camberley Manor ensures our resident's journey is one of respect, dignity and care. It means a lot when the family notice. Thank you.
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Review from L T (Daughter-in-law of Resident) published on 19 May 2023
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Reply from Mario Marzolini, Community Development Manager at Camberley Manor
Thank you for your kind words. It's feedback like this that helps us continue to grow and provide outstanding care to our residents.
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Review from S A (Granddaughter of Resident) published on 23 December 2022
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Reply from Mario Marzolini, Business Development Manager at Camberley Manor
Thank you so much for your kind words. It was an honour and pleasure to support you all and especially to have our wonderful team look after your grandma. Your thanks will be passed onto the team.
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Review from Lisa B (Daughter of Resident) published on 6 December 2022
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Reply from Sarah Carroll, Manager at Camberley Manor
Thank you for your lovely, kind words. We are very lucky here at Camberley Manor to have the facilities and the team to continue to provide excellent care for our residents.
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Review from Steve B (Son of Resident) published on 30 November 2022
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Reply from Sarah Carroll, Manager at Camberley Manor
Thank you, Steve, for some lovely feedback. We are immensely proud of our team here at Camberley Manor and the continued care they give to our residents. Your feedback really does mean alot to us all here at Camberley. Take care.
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Review from D C (Daughter-in-law of Resident) published on 15 November 2022
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Reply from Sarah Carroll, Manager at Camberley Manor
Thank you for your lovely feedback. I'm so glad that Dad has settled well and we will continue to provide outstanding care for him going forward.
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Review from T C (Sister of Resident) published on 15 November 2022
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Reply from Sarah Carroll, Manager at Camberley Manor
Thank you for your lovely feedback, we appreciate your comments about our wonderful staff here at Camberley Manor. We will continue working at a high standard for your father.
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Review from C T (Sister of Resident) published on 11 April 2022
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Reply from Mario Marzolini, Business Development Manager at Camberley Manor
Thank you so much for your kind words, the team here work hard to provide an ideal environment for our residents and families. It means a lot when a family member is happy.
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Review from Deborah T (Daughter-in-law of Resident) published on 5 April 2022
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Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor
What a lovely review! Thank you so much. We really do pride ourselves on the care and family feel of our lovely home.
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Review from Tracey M (Granddaughter of Resident) published on 2 February 2022
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Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor
Hi Tracey. What a lovely review, we will be sure to pass this thanks onto everyone at the Camberley Manor family.
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Review from Simonne B (Daughter of Resident) published on 10 January 2022
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Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor
Thanks, Simonne! What a lovely review. We love being able to care for Mum and making sure she is engaged daily.
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Review from Jason M (Son of Resident) published on 10 January 2022
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Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor
Thank you so much for such a lovely review. Looking after your father was an absolute pleasure, and we always look to go above and beyond not only for the resident but family too. Please do let us know if we can support you at all with anything in the future
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Review from Kim A (Daughter of Resident) published on 11 October 2021
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Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor
Hi Kim. Thanks so much for such a lovely review. It was a pleasure to look after your mum whilst she was with us.
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Review from Ali E (Daughter of Resident) published on 8 October 2021
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Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor
This certainly made my heart warm today! Thank you so much for such a lovely review of our home. We love the fact you are a part of our Camberley Manor family.
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The Review Score of 9.9 (9.921) out of 10 for Camberley Manor is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.921 for Camberley Manor is calculated as follows: ( (531 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 573 Ratings = 4.921
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Camberley Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Aug 2018
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Job Title: Home Manager
Joined: 2024
Girlie Braga, our dedicated Home Manager at Camberley Manor Care Home, joined TLC in 2024, bringing 25 years of invaluable care experience. Originally from the Philippines, she has called the UK home for a quarter-century. With a diverse background spanning roles from healthcare assistant to Home Manager, Girlie is deeply committed to resident well-being, team development, and family support. Her passion for nutrition and welfare extends beyond the care setting, reflecting her holistic approach to life. Outside of work, she cherishes family time and eagerly mentors colleagues to foster growth and progress. Girlie embodies professionalism, compassion, and leadership in her every endeavour.
Job Title: Care Service Manager
Joined: 2022
My name is Albert Joy and I joined Camberley Manor in October 2022 as Care Services Manager.
I am a Registered Nurse qualified from India in the year 2010. Since then I have worked for more than 8 years in both in-hospital and pre-hospital settings in India, Dubai and UK. I am mostly experienced in accidents and emergencies and my recent job was as a Deputy charge nurse at NHS UK where I further developed my clinical and leadership skills.
My aspiration to join the TLC group is to work with an organisation which aims to create an excellent workplace and team in order to deliver a high standard of service to the residents
Job Title: Business Development Manager
Joined: 2023
I joined Camberley Manor Care Home in 2023. Previously I worked in the hospitality industry where I was responsible for managing high-end corporates, private events and weddings. I have 10 years of experience in curating events just the way my clients want it. I entered the care industry during a pandemic and since then I have never looked back. My experience in delivering domiciliary care and being based in a newly commissioned care home provided a wealth of experience and I feel very passionate about supporting families in their search for the right home.
I am delighted to be a part of Camberley Manor Care Home, an award-winning care home located in the affluent region of Surrey that provides person-centric dementia, residential and nursing care in a peaceful and warm environment.
Job Title: Hotel Services Manager
Joined: 2021
I began my TLC journey in May 2021 as the Head Chef at Camberley Manor. I worked in the industry for the previous 10 years before joining and was drawn in by the Values of Truth, Love and Compassion.
My Passion has always been cooking and making people smile with food, I completed my studies in Hospitality management and professional cookery at college and started working at the age of 15 as a ‘tea lady’. I believe that the elderly should have an outstanding experience at every mealtime with the correct level of nutrition.
During the year 2022, I was recognised as the Great British Care Chef of the Year for the South region and came in 1st place for the South-East Region for the National Association of Care Catering, care chef of the Year competition, not to mention being placed in the final for the National Care Awards. I am so proud of these achievements and decided at this point in my Chef career that it was time to hang up my Jacket.
As I begin my journey now as the Hotel Service Manager I wish to achieve outstanding services across the whole home, ensuring that our residents are at the heart of everything we do.
Job Title: Finance and HR Manager
Joined: 2023
I am Salika Handi, an accomplished Finance and HR Manager with over 15 years of experience in the banking and hospitality industries across the UK, Qatar, and Sri Lanka. With a diverse professional background that includes significant tenures at HSBC, Qatar Airways, and Hertfordshire Council, I refined my skills in financial management and hospitality services to deliver exceptional results. I possess dual Master’s Degrees, including an MBA from Kingston University and an MBS from Colombo University. I bring a wealth of expertise to my role at TLC, having joined in December 2023 with the aim of ensuring the seamless operation of Finance and HR functions. My dedication to resident happiness and well-being is evident in my commitment to providing top-notch care and hospitality to all individuals, including residents, their families, and visitors alike. My dedication to cultivating a welcoming and nurturing atmosphere aligns perfectly with TLC’s core values of Truth, Love, and Compassion, which I consistently embody in all my endeavours.
Job Title: Head Chef
Joined: 2024
Meet Harry Tucker, our exceptional Head Chef at Camberley Manor Care Home! Harry joined TLC in January 2024, bringing a wealth of experience from his previous roles. He spent 5 years with Caring Homes, starting as a Sous Chef at Home of Compassion before becoming Head Chef at both Horsell Lodge and Dormy House.
In his current role, Harry leads a fantastic team of Chefs and Catering Assistants, ensuring residents' dietary needs are met with meticulous care, planning diverse and delicious menus, and valuing resident feedback.
Renowned for his culinary skills and dedication, Harry creates meals that delight our residents every day. Outside of work, he loves spending quality time with his family, attending cricket matches with his dad, and swimming.
Job Title: Office Manager
Joined: 2022
My name is Dimpal Gadher. I have worked in the care sector for the last 12 years.
I have joined TLC in May 2022, initially, as a Head Housekeeper. Within my job I have been provided a wealth of support and opportunities to achieve my goals. I am now Onboarding Champion, Manual Handling Champion and Engagement Champion in Camberley Manor.
In April 2023 I was offered the role as Admin Assistant and have since been promoted to Office Manager. I love to see the families of our residents and build close bonds with them.
In my free time, I enjoy listening to Bollywood music and of course love to spend quality time with my Family.
Job Title: Customer Service Supervisor
Joined: 2024
Crystal joined Camberley Manor Care Home on June 10, 2024, as a Customer Service Supervisor, taking a lead on role modelling an outstanding customer experience across all areas of the business; delivering exceptional customer service and proactively addressing customer feedback with effecting communication and resolution.
What I enjoy most is the opportunity to make a positive impact on both residents and their families. It’s incredibly fulfilling to be part of a team that provides not just care, but a supportive and compassionate environment where residents can feel valued, safe, and comfortable. I take great pride in ensuring that all aspects of the care home experience, from communication to service delivery, are handled with the utmost professionalism and empathy. Being able to listen to residents and their families, addressing their concerns, and helping create a warm, welcoming atmosphere is very rewarding.