Camberley Manor

130 Deepcut Bridge Road, Deepcut, Camberley GU16 6SJ
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9.9 127 Reviews
  • Camberley Manor, Camberley
At Camberley Manor, the dedicated and committed team focus on delivering the most exceptional residential, nursing and dementia care that really makes a difference to residents lives and their families.

From residents who simply require a little assistance day-to-day, to others who benefit from more support or assistance, the quality of the care delivered by the team of carers and nurses, lead by an established and experienced management team, is at the heart of it all. With individual care creating a feeling of being at home, the team focus on maintaining lifestyle choices to support residents enjoy fulfilling and stimulating lives with care and support to retain and promote choice, personal preferences and independence.

The beautiful and tastefully decorated home offers an inviting homely environment, maintained to a high standard, with stunning landscaped gardens, easily accessible with thoughtful all year around planting, seating and lounge areas throughout the home offering company or quiet places to enjoy with guests and visitors, along with additional features such as a hair and beauty salon, a pub, a cinema and a putting green, all make Camberley Manor a special place.

Ideally situated in the beautiful area of Surrey Heath, with easy access to numerous local towns and villages the home keep residents connected to the community with engagement from local visitors and organisations involved with the home.

Camberley Manor welcome visitors to experience just what makes Camberley Manor the place to choose for care.

Care Provided by Camberley Manor

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Girlie Braga (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 4

Funding & Fees Guide for Camberley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • Welcome to visit the home at any time between the hours of 8 am and 10 pm


  • Parking
  • Camberley Manor has its own private car park for visitors to the home.


Total of 127, showing 61-80
9.9

Camberley Manor has a Review Score of 9.9 (9.921) out of 10, based on 48 reviews in the last 2 years. Over all time Camberley Manor has 127 reviews.

Overall Experience

  • 117
  • 10
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

What can I say, not enough space here to write everything? From the moment I brought my beautiful mum into your care, I knew I did the right thing - firstly Camberley Manor Care Home, I see as a beautiful home, holiday, hotel, exceptionally clean, modern, "stunning". More importantly, your staff are
outstanding "angels", "friends", caring, compassionate and loving people. They care for everyone, patients and family, my mum had the utmost best carer in her final two weeks of life with you. I am so grateful you took her in, I only wish I had done earlier. Love you lots. Thank you.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Amanda, thank you so much for an amazing review. We are so glad we could provide Mum with the care that she absolutely deserved.


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Overall Experience  Overall Experience 5.0 out of 5

Since Dad arriving at Camberley Manor three weeks ago we have all been so impressed with it. The manager and care services manager made it as simple as possible so that he could transfer quickly from hospital and they were very efficient and warm at such a difficult time. All the staff have been very
friendly and professional and the environment is just first-class, every attention to detail wherever you look and always very clean and fresh. There are so many little areas indoors providing interest, places to meet or to sit comfortably and many good quality activities going on each day. Outside the garden has been beautifully thought out and provides a safe place to stroll and sit in peaceful areas. Dad has also started enjoying eating again due to the meals being just the right size, of excellent quality and beautifully presented. Care seems to be excellent and the staff appear to be a happy team - all very reassuring and such a relief to know that Dad is in good, safe hands.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hello Christine, thank you for such a lovely review of our home!


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Overall Experience  Overall Experience 5.0 out of 5

The fabulous home and staff are amazing, but today was a very sad day. My mother in law who had been there over two years and spent her life savings had to leave. Not management in the home but those who control finances would not compromise and accept local authority rate and let her stay. So had to
move to another home, just hope she settles in, has taken a long time for her to settle where she was. You would have thought everything everyone has been through this last year, that duty of care would be more important than money? My rating on management does not reflect the management in the home.

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Overall Experience  Overall Experience 5.0 out of 5

Have always found the care staff and management very approachable and helpful. Any queries I may ever have had have been dealt with quickly and in a professional manner. Whenever I go up to visit my mum she is always happy which to me means a lot. Also, her room and bedding are kept very clean and tidy
each day.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Sue. Thank you for such a lovely review! We love having Mum at Camberley Manor.


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Overall Experience  Overall Experience 5.0 out of 5

I can not thank Camberley Manor enough for all they have done for my mum. You are so kind and caring. Thank you.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Stuart. We really appreciate the review. We love having Mum at Camberley Manor, such a character!


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Overall Experience  Overall Experience 5.0 out of 5

Mum has been very happy since moving in last year. She always has plenty of activities to join in, company to chat with and lovely, caring staff looking after her. As a family, this has given us great peace of mind. Beautiful home and gardens. All the staff have been superb. Thank you team Camberley
Manor!

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Lizzie. Thank you so much for a wonderful review! We love having Mum with us.


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Overall Experience  Overall Experience 5.0 out of 5

My experience at Camberley Manor is that all staff are very friendly, efficient and kind. The care home is set out beautifully, very clean and a lovely place to come to see my husband, who is comfortable and looked after as I would like him to be.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

What a lovely review, thank you so much! We take great pride in providing amazing care in a comfortable environment


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Overall Experience  Overall Experience 5.0 out of 5

I arrived at Camberley Manor after an emergency major operation at the hospital. The TLC I have received here from all the staff has put me back together again. The nurses and carer are professional, and all the staff are helpful and kind. The atmosphere is jolly, and that has really aided my recovery.
I would certainly come back here, should I need to, and recommend it to others.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thanks for such a lovely review Kathryn! We loved having you with us. Do keep in contact!


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved into Camberley Manor when she became unable to live by herself. The communication with the home from the start has been first rate. Every query we have had has been promptly dealt with and, more importantly, the staff have been proactive in informing us of how she is getting on.
This has been especially reassuring as due to Covid restrictions visiting has had to be limited. We feel confident that we will be informed of any change or issue immediately. The home have also made use of Facebook to show photos of the residents which has given us some insight into what my mother-in-law has been getting up to. It has been good to see her joining in with lots of varied activities and celebrating birthdays and other special days. She is doing more than she did at home!
The carers are lovely and kind as well as professional. It is a huge relief to know that my mother-in-law is safe and having her physical and mental needs met in such a beautiful environment.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Gill! What a lovely review. Your mother-in-law has swiftly become a part of the Camberley Manor family - we are very much looking forward to eventually inviting you into the home in the near future!


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Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and safe. Lovely views from my room.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thank you so much! So glad you like the home and have settled in well, you have fast become a part of the family!


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Overall Experience  Overall Experience 5.0 out of 5

The home is lovely. Everyone has been so kind.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Many thanks so much for your kind words, it is much appreciated.


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Overall Experience  Overall Experience 4.0 out of 5

A very welcoming and caring team. All members of staff are approachable and answer all questions promptly. This review is left during the Covid 19 pandemic, so I'm unable to answer questions re cleanliness or services fully. My review was all good but could well be excellent. Looking forward to finding
out soon.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thanks for such a lovely review so early on! Mum has settled in so well.


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Overall Experience  Overall Experience 5.0 out of 5

Camberley Manor is so beautifully furnished, on par with a 5-star hotel.
Staff were lovely, so caring, nothing ever seemed too much trouble.
The community manager was our first communication with Camberley Manor and one of the best. Professional but so human, easy to talk to. A special personal thank
you to your community Manager.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thanks Viv for such a lovely review of our home. We are hugely proud of everyone at Camberley Manor and incredibly touched by your review.


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Overall Experience  Overall Experience 5.0 out of 5

Too early to comment on the functioning of the home, but all good so far, 2 days in. This review is about the pre-home/check-in process for which we cannot thank the community development manager and the care services manager enough. They were very helpful with our initial evaluation and the community
development manager answered all the questions helpfully and professionally (my sister is a nurse practitioner). Once we had chosen them, the care services manager offered to manage the whole process of moving our mother from the hospital which was a great relief. The community development manager was also very helpful and knowledegable about the funding options. It was very complicated and difficult as my mother had Covid and is terminally ill with cancer. Both managers worked brilliantly together covering both the medical and admin. There were lots of problems with the hospital and we all worked together as a great team to get Mum out. Mother hated every minute in the hospital and was desperate to get out. Since being out she is a different woman and feels like she is living in a luxury hotel. Thanks guys.

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Overall Experience  Overall Experience 5.0 out of 5

I always feel happy when I see my mother-in-law. She is always well dressed, nice hair etc. The management and staff are always polite, friendly and very helpful. I feel she is cared for.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hello Melanie, thank you so much for a lovely review. We pride ourselves on our care and making people happy and comfortable.


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Overall Experience  Overall Experience 5.0 out of 5

It is always a difficult decision to put a parent into a nursing home, especially when they have always been there for you throughout your life. Unfortunately, my Mum was suffering and really needed full-time care, she had struggled valiantly for the past few years but it had all become too much.
We
looked at many Nursing homes, all well rated, some were surprising awful. So when we found Camberley Manor, it was more like a small luxury hotel with very caring and welcoming staff, who took the time to understand my Mum’s needs. It has been a difficult transition for my Mum, however, I must say the care is outstanding, nothing is too much trouble and my Mum looks better four weeks in than she did five years ago.
I have been particularly impressed with the staff, in particular, the Community development manager and the Unit manager assistance nurse, who have kept me up to date with Mum’s progress and truly care about how she is. I personally could not ask for more, being reassured that the whole team truly care for the residents.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thank you so much, we are extremely proud of what we do at Camberley Manor, Mum has settled in very well. Stay Safe.


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Overall Experience  Overall Experience 5.0 out of 5

Been here six months now and I love it! It is like my real home now; they are all my family.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thank you so much for your lovely comments. We love having you with us and you are absolutely a part of the TLC family!


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Overall Experience  Overall Experience 4.0 out of 5

Great place. The staff is wonderful. I would recommend this place.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thank you for such a lovely review. We really do pride ourselves on our "One team approach" and all staff and residents are considered as friends and family.


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Overall Experience  Overall Experience 5.0 out of 5

Cannot praise the staff enough for looking after my mother-in-law. She needs constant encouragement to eat and drink and, if not for the staff, I truly believe she would not be with us now. They know how to encourage her and coax her into eating. The staff are amazing and keep us fully up-to-date with
my mother-in-law's progress and, working in a care home myself, I know how difficult it is in these difficult times. They deserve all the praise they can get, plus more. Well done to Camberley Manor.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Thank you so much for such a lovely review. It is reviews like yours that make us even more proud to look after all of our lovely residents. We take pride in encouraging everyone to be as happy and healthy as we can.


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Overall Experience  Overall Experience 5.0 out of 5

My sister was moved from hospital to Camberley Manor in April in the early days of Covid-19, because of COVID we could not visit her, but the staff were great, so helpful and friendly whenever I telephoned. I loved being able to see the daily photos on the Camberley Manor Facebook Pages of the amazing
activities and all the fun. It was such a comfort to see my sister’s smiling face enjoying herself and in beautiful surroundings. During my sister’s final days, the staff were so caring and supportive. We were able to visit to be with her one last time. The staff were extremely professional, following all the required safeguards but also kind and considerate. I am so grateful that my sister was in Camberley Manor during her final illness, I am convinced that the care was second to none and that she could not have been in a better place.

Reply from Lloyd Kitchen, Community Development Manager at Camberley Manor

Hi Hazel
Thank you for such a wonderful review. We are very touched that you feel your sister would have not received better care elsewhere.
Our well-being team make sure everyone is happy and I am so glad you got to see all of this


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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Camberley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Camberley Manor is calculated as follows: ( (531 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 573 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camberley Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (8)

Girlie

Girlie Braga

Job Title: Home Manager

Joined: 2024

Girlie Braga, our dedicated Home Manager at Camberley Manor Care Home, joined TLC in 2024, bringing 25 years of invaluable care experience. Originally from the Philippines, she has called the UK home for a quarter-century. With a diverse background spanning roles from healthcare assistant to Home Manager, Girlie is deeply committed to resident well-being, team development, and family support. Her passion for nutrition and welfare extends beyond the care setting, reflecting her holistic approach to life. Outside of work, she cherishes family time and eagerly mentors colleagues to foster growth and progress. Girlie embodies professionalism, compassion, and leadership in her every endeavour.


Albert

Albert Joy

Job Title: Care Service Manager

Joined: 2022

My name is Albert Joy and I joined Camberley Manor in October 2022 as Care Services Manager.


I am a Registered Nurse qualified from India in the year 2010. Since then I have worked for more than 8 years in both in-hospital and pre-hospital settings in India, Dubai and UK. I am mostly experienced in accidents and emergencies and my recent job was as a Deputy charge nurse at NHS UK where I further developed my clinical and leadership skills.


My aspiration to join the TLC group is to work with an organisation which aims to create an excellent workplace and team in order to deliver a high standard of service to the residents


Joanne

Joanne Anderson

Job Title: Business Development Manager

Joined: 2023

I joined Camberley Manor Care Home in 2023. Previously I worked in the hospitality industry where I was responsible for managing high-end corporates, private events and weddings. I have 10 years of experience in curating events just the way my clients want it. I entered the care industry during a pandemic and since then I have never looked back. My experience in delivering domiciliary care and being based in a newly commissioned care home provided a wealth of experience and I feel very passionate about supporting families in their search for the right home.


I am delighted to be a part of Camberley Manor Care Home, an award-winning care home located in the affluent region of Surrey that provides person-centric dementia, residential and nursing care in a peaceful and warm environment.


Jade

Jade Smith

Job Title: Hotel Services Manager

Joined: 2021

I began my TLC journey in May 2021 as the Head Chef at Camberley Manor. I worked in the industry for the previous 10 years before joining and was drawn in by the Values of Truth, Love and Compassion.


My Passion has always been cooking and making people smile with food, I completed my studies in Hospitality management and professional cookery at college and started working at the age of 15 as a ‘tea lady’. I believe that the elderly should have an outstanding experience at every mealtime with the correct level of nutrition.


During the year 2022, I was recognised as the Great British Care Chef of the Year for the South region and came in 1st place for the South-East Region for the National Association of Care Catering, care chef of the Year competition, not to mention being placed in the final for the National Care Awards. I am so proud of these achievements and decided at this point in my Chef career that it was time to hang up my Jacket.


As I begin my journey now as the Hotel Service Manager I wish to achieve outstanding services across the whole home, ensuring that our residents are at the heart of everything we do.


Salika

Salika Handi

Job Title: Finance and HR Manager

Joined: 2023

I am Salika Handi, an accomplished Finance and HR Manager with over 15 years of experience in the banking and hospitality industries across the UK, Qatar, and Sri Lanka. With a diverse professional background that includes significant tenures at HSBC, Qatar Airways, and Hertfordshire Council, I refined my skills in financial management and hospitality services to deliver exceptional results. I possess dual Master’s Degrees, including an MBA from Kingston University and an MBS from Colombo University. I bring a wealth of expertise to my role at TLC, having joined in December 2023 with the aim of ensuring the seamless operation of Finance and HR functions. My dedication to resident happiness and well-being is evident in my commitment to providing top-notch care and hospitality to all individuals, including residents, their families, and visitors alike. My dedication to cultivating a welcoming and nurturing atmosphere aligns perfectly with TLC’s core values of Truth, Love, and Compassion, which I consistently embody in all my endeavours.


Harry

Harry Tucker

Job Title: Head Chef

Joined: 2024

Meet Harry Tucker, our exceptional Head Chef at Camberley Manor Care Home! Harry joined TLC in January 2024, bringing a wealth of experience from his previous roles. He spent 5 years with Caring Homes, starting as a Sous Chef at Home of Compassion before becoming Head Chef at both Horsell Lodge and Dormy House.


In his current role, Harry leads a fantastic team of Chefs and Catering Assistants, ensuring residents' dietary needs are met with meticulous care, planning diverse and delicious menus, and valuing resident feedback.


Renowned for his culinary skills and dedication, Harry creates meals that delight our residents every day. Outside of work, he loves spending quality time with his family, attending cricket matches with his dad, and swimming.


Dimpal

Dimpal Gadher

Job Title: Office Manager

Joined: 2022

My name is Dimpal Gadher. I have worked in the care sector for the last 12 years.


I have joined TLC in May 2022, initially, as a Head Housekeeper. Within my job I have been provided a wealth of support and opportunities to achieve my goals. I am now Onboarding Champion, Manual Handling Champion and Engagement Champion in Camberley Manor.


In April 2023 I was offered the role as Admin Assistant and have since been promoted to Office Manager. I love to see the families of our residents and build close bonds with them.


In my free time, I enjoy listening to Bollywood music and of course love to spend quality time with my Family.


Crystal

Crystal Degracia

Job Title: Customer Service Supervisor

Joined: 2024

Crystal joined Camberley Manor Care Home on June 10, 2024, as a Customer Service Supervisor, taking a lead on role modelling an outstanding customer experience across all areas of the business; delivering exceptional customer service and proactively addressing customer feedback with effecting communication and resolution.


What I enjoy most is the opportunity to make a positive impact on both residents and their families. It’s incredibly fulfilling to be part of a team that provides not just care, but a supportive and compassionate environment where residents can feel valued, safe, and comfortable. I take great pride in ensuring that all aspects of the care home experience, from communication to service delivery, are handled with the utmost professionalism and empathy. Being able to listen to residents and their families, addressing their concerns, and helping create a warm, welcoming atmosphere is very rewarding.