Camberley Manor

130 Deepcut Bridge Road, Deepcut, Camberley GU16 6SJ
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9.9 127 Reviews
  • Camberley Manor, Camberley
At Camberley Manor, the dedicated and committed team focus on delivering the most exceptional residential, nursing and dementia care that really makes a difference to residents lives and their families.

From residents who simply require a little assistance day-to-day, to others who benefit from more support or assistance, the quality of the care delivered by the team of carers and nurses, lead by an established and experienced management team, is at the heart of it all. With individual care creating a feeling of being at home, the team focus on maintaining lifestyle choices to support residents enjoy fulfilling and stimulating lives with care and support to retain and promote choice, personal preferences and independence.

The beautiful and tastefully decorated home offers an inviting homely environment, maintained to a high standard, with stunning landscaped gardens, easily accessible with thoughtful all year around planting, seating and lounge areas throughout the home offering company or quiet places to enjoy with guests and visitors, along with additional features such as a hair and beauty salon, a pub, a cinema and a putting green, all make Camberley Manor a special place.

Ideally situated in the beautiful area of Surrey Heath, with easy access to numerous local towns and villages the home keep residents connected to the community with engagement from local visitors and organisations involved with the home.

Camberley Manor welcome visitors to experience just what makes Camberley Manor the place to choose for care.

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Care Provided by Camberley Manor

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Girlie Braga (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 4

Funding & Fees Guide for Camberley Manor

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome to visit the home at any time between the hours of 8 am and 10 pm


  • Parking

  • Camberley Manor has its own private car park for visitors to the home.


Camberley Manor Reviews (127)

Total of 127, showing 101-120
9.9

Camberley Manor has a Review Score of 9.9 (9.921) out of 10, based on 48 reviews in the last 2 years. Over all time Camberley Manor has 127 reviews.

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Review from Janis B (Daughter of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been at Camberley Manor a few weeks but already I can see a mark difference in her. More alert, getting involved in all activities like her old self.
It's so reassuring to know she is comfortable and safe. The facilities are first class. Staff are wonderful, caring, understanding
and very professional. A lovely home.

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Review from Jennifer W (Daughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

No one likes putting their Dad in a Care Home. I was so worried, the staff are extremely welcoming. My dad has resided there for approximately 6 weeks and has already settled in very nicely. He is being looked after by the Memory Loss Care Staff. They all get on so well and there is a lot of fun and
laughter there! Residents are not only looked after with dignity and respect but are also treated as individuals. There is an abundance of activities to keep him busy and my dad has already gone on several trips out. He seems to have a new lease of life! I would thoroughly recommend Camberley Manor and feel so much more relaxed now. Thank you.

Reply from Sarah Parkin, Manager at Camberley Manor

Dear Jennifer, Thank you so much for taking the time to write your lovely review.
It is always wonderful to read such positive comments. Our residents care and wellbeing is at the centre of all that we do and I am so pleased that things are going well for your Dad and your family. Best wishes, Sarah & Team.


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Review from Nick P (Son-in-law of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camberley Manor has looked after my mother-in-law after a nasty fall two weeks ago.
I have been so impressed with the care she has received. The home is beautiful. The staff are warm, welcoming and friendly and have been beyond kind, ensuring that her every need has been attended to. I have seen such
a positive effect from all the care.

Reply from Sarah Parkin, Manager at Camberley Manor

Dear Nick, thank you for taking the time to write your review. Feedback is very important to us and I am so pleased to read your positive comments. Best wishes, Sarah & Team.


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Review from Lauren G (Granddaughter of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother came to Camberley Manor after a very nasty fall for a few weeks rest and recovery. We were a bit worried about her going into a care home as she is very proud and independent.
All of her worries were very quickly put to rest as she absolutely loved it there, so much so she didn’t want
to leave. She enjoyed the company it gives her as well as the fantastic food and care. She enjoyed sitting out on their beautiful gardens and took full advantage of their hair salon.

Reply from Sarah Parkin, Manager at Camberley Manor

Thank you so much for your review. It was a pleasure having your Mother staying with us and I am so pleased that she recovered well and enjoyed her stay. We always enjoy seeing her when she comes back to visit us all. Best wishes.


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Review from Sandra H (Respite Resident) published on 18 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother spent 12 days in this wonderful care home. I can't thank the staff enough. They were kind, courteous and respectful of my mother's needs. The care home is absolutely wonderful, with activities daily tailored for individual needs.
The daily menu was just fab with a different menu
each day. My mother made a remarkable recovery which I can only put down to the time, empathy and compassion which was shown to her. I would like to thank all the staff and management for their care.

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Review from Judy P (Daughter of Resident) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed an outstanding change, especially on Clover Unit. Since recent very qualified and experienced care members have joined my mother in law has received excellent care, especially one particularly carer.
My mother always looks smart and her hair is immaculate. She joins in and socialises
more than ever.
I am so thankful for having such a great team member working here and having such a great impact on other team members, all the residents and staff always have a wonderful, caring nature. Well done.

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Review from Jennifer C (Daughter of Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only manage to visit my relative every 2-3 weeks because of the distance from my home. However, my husband and I are always given a warm welcome from all members of staff. Nothing is too much trouble for them. My relative, who is very elderly, seems very happy and well looked after. Whenever she is
poorly, despite her great age, everything is done to get her better. We have been very impressed, it is important to us that her last years are spent in comfort, safety and in an environment where she is stimulated. As my sister visits daily I know these conditions are met.

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Review from Bev C (Friend of Resident) published on 26 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited a resident on many occasions at this delightful care home. It has the most fantastic staff and the building and grounds are stunning. The decor is modern and uncluttered. The rooms are well maintained and spotlessly clean. The menus are varied and of the very high standard. I would
have no hesitation in recommending this wonderful care home. It is of 5* hotel standard with fantastic features and amenities, such as an in-house hair salon/barbers and a cinema room. There are high-quality activities put on regularly by the residents and the staff get involved in all celebrations such as Halloween, pancake day, easter etc.

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Review from Jan J (Daughter of Resident) published on 14 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since new management has joined Camberley Manor the nursing home has been turned around. There are more permanent friendly, approachable staff who are very knowledgeable, especially with residents living with dementia. My mothers well being has been totally lifted and the care she is receiving is second
to none.
I have not seen any agency staff during the day anymore which to me is only a good thing, as there is continuity within the home.


Well Done Camberley Manor you are all doing an amazing job.


And thank you for looking after my mum so well, I have not seen her smile so much.


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Review from Arthur L (Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In the past month, there has been a more positive feel in the home and everything seems to be more secure. It feels better that there is more staff connected with the home rather than agency staff.

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Review from Sean G (Son of Resident) published on 29 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since mum has been in Camberley Manor her health has deteriorated due to her conditions and the staff have always treated mum with care and compassion.
The only concerns we have are the turnover in staff and management since her arrival.

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Review from June T (Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know and my family know that I needed the support following my operation last year.

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Review from R E (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Camberley Manor is a very well designed home with a very good layout, very large bedrooms and facilities for residents and relatives.
My Mother, 93, has been here for 8 months.
The range of activities and the team are excellent.
There have been too many management changes; too many agency staff and
inconsistency in unit control and organisation.
I do believe my Mother has been well cared for and looked after.
The worst element is the effect the residents with severe dementia on Clover Unit have on the atmosphere for other residents and relatives.
Follow through of concerns I have raised has been variable.

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Review from J G (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Camberley Manor is a very pleasant home with a welcoming atmosphere and staff who really care for the residents. A real home from home.

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Review from Debbie T (Friend of Resident) published on 7 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited last Tuesday afternoon I was struck by the friendly yet professional greeting I received and buzzing atmosphere.
The staff I saw interacting with residents seemed genuinely caring and I was overwhelmed with high standards of cleanliness and comfort in a hugely stimulating environment
I would gladly recommend without hesitation.

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Review from Jac (Daughter of Resident) published on 5 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities and a welcoming and extremely comfortable environment that offers many opportunities to enjoy life. Afternoon concerts, regular activities and an exceptionally pleasant staff at reception who make a massive effort to get to know residents mean that people can feel part of life rather
than cut off from what is going on - this is quite unusual in the care home industry and much appreciated. GP excellent and visits weekly, making time for everyone and quick to act if problems.

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Review from Nicola S (Daughter of Resident) published on 7 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Camberley Manor is most certainly "Home from Home". The staff are faultless with an amazing understanding that not everyone is the same! The care and love my mother has received since her time at Camberley Manor is more than we could have ever wished for. It gives us as a family peace of mind.


My

mother especially enjoys the fact that most of her pets can come and visit her. Very animal-friendly place which everyone loves.


Camberley Manor has brought my mum back to life after what has been a very tough 2 years. I can't thank them all enough.


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Review from Michael P (Son of Resident) published on 7 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

"All things bright and beautiful" are the words that come to mind when one enters Camberley Manor Care Home. Not only are these newly built premises light and airy, giving out onto a lovely garden area, but even more important is the happy, caring, and comforting approach of the staff in their everyday
interaction with the residents. One feels this from the moment one is greeted at the friendly reception area.
I am so grateful that my 100-year-old mother is in such a nice place and in such good hands. Her quality of life has improved so much, and she seems to have taken on a new lease of life since she took up residence there, one year ago. She enjoys the daily activities, including singing, games played, knitting and physical exercises all carried on in such a lovely friendly atmosphere. They even have theme days, and special guests coming in, all of which is so inspiring. Along with the regular meals and general nursing care her health has just improved over her time there.

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Review from Colin T (Friend of Resident) published on 1 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was a resident of this wonderful care home for 11 months. My first impression was of an impressive purpose built facility with many amenities for the residents.
My friend had a large, comfortable well-lit room which allowed her to relax, enjoy and maintain her dignity. The facility was spotlessly
clean and tidy at all times.
The food was more than sufficient with a good selection each day.
The real jewel in the crown was the staff. They were caring, professional, friendly and understanding, all that one could wish for. Each one was prepared to do that little bit extra.
When we visited they were welcoming, friendly and supportive. It really is ' The Camberley Family' and this was confirmed by residents who had been there for much longer than my friend.
I would have no hesitation in recommending Camberley Manor for residential and nursing care.

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Review from Nicholas H (Son of Resident) published on 27 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father went into a nursing home about two years ago. Initially, the care was good at the home although the room was small and being on the main road was noisy. However, the standard of care deteriorated markedly with a few staff and a lack of care and cleanliness. After a visit to the hospital, which
was avoidable if his care had been up to scratch we decided to move him urgently. We visited several but the most welcoming and attractive was Camberley Manor. The whole atmosphere from the reception desk to the rooms was totally different, with staff who were friendly and seemed to be enjoying their jobs.
My father moved in and was so well looked after. The care was top class - loving and attentive. The room and lounge facilities were beautifully kept and the food was more than adequate. Thoroughly recommend it. Our only regret was that we did not move him in before. Also, the costs were considerably cheaper than in the first home. The "sun" does not always "rise" on the most expensive.

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Current Review Score: 9.9 (9.921)

Overview of Review Score

The Review Score of 9.9 (9.921) out of 10 for Camberley Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.921 for Camberley Manor is calculated as follows: ( (531 Excellents x 5) + (39 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 573 Ratings = 4.921

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Camberley Manor is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 48 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (8)

Girlie

Girlie Braga

Job Title: Home Manager

Joined: 2024

Girlie Braga, our dedicated Home Manager at Camberley Manor Care Home, joined TLC in 2024, bringing 25 years of invaluable care experience. Originally from the Philippines, she has called the UK home for a quarter-century. With a diverse background spanning roles from healthcare assistant to Home Manager, Girlie is deeply committed to resident well-being, team development, and family support. Her passion for nutrition and welfare extends beyond the care setting, reflecting her holistic approach to life. Outside of work, she cherishes family time and eagerly mentors colleagues to foster growth and progress. Girlie embodies professionalism, compassion, and leadership in her every endeavour.


Albert

Albert Joy

Job Title: Care Service Manager

Joined: 2022

My name is Albert Joy and I joined Camberley Manor in October 2022 as Care Services Manager.


I am a Registered Nurse qualified from India in the year 2010. Since then I have worked for more than 8 years in both in-hospital and pre-hospital settings in India, Dubai and UK. I am mostly experienced in accidents and emergencies and my recent job was as a Deputy charge nurse at NHS UK where I further developed my clinical and leadership skills.


My aspiration to join the TLC group is to work with an organisation which aims to create an excellent workplace and team in order to deliver a high standard of service to the residents


Joanne

Joanne Anderson

Job Title: Business Development Manager

Joined: 2023

I joined Camberley Manor Care Home in 2023. Previously I worked in the hospitality industry where I was responsible for managing high-end corporates, private events and weddings. I have 10 years of experience in curating events just the way my clients want it. I entered the care industry during a pandemic and since then I have never looked back. My experience in delivering domiciliary care and being based in a newly commissioned care home provided a wealth of experience and I feel very passionate about supporting families in their search for the right home.


I am delighted to be a part of Camberley Manor Care Home, an award-winning care home located in the affluent region of Surrey that provides person-centric dementia, residential and nursing care in a peaceful and warm environment.


Jade

Jade Smith

Job Title: Hotel Services Manager

Joined: 2021

I began my TLC journey in May 2021 as the Head Chef at Camberley Manor. I worked in the industry for the previous 10 years before joining and was drawn in by the Values of Truth, Love and Compassion.


My Passion has always been cooking and making people smile with food, I completed my studies in Hospitality management and professional cookery at college and started working at the age of 15 as a ‘tea lady’. I believe that the elderly should have an outstanding experience at every mealtime with the correct level of nutrition.


During the year 2022, I was recognised as the Great British Care Chef of the Year for the South region and came in 1st place for the South-East Region for the National Association of Care Catering, care chef of the Year competition, not to mention being placed in the final for the National Care Awards. I am so proud of these achievements and decided at this point in my Chef career that it was time to hang up my Jacket.


As I begin my journey now as the Hotel Service Manager I wish to achieve outstanding services across the whole home, ensuring that our residents are at the heart of everything we do.


Salika

Salika Handi

Job Title: Finance and HR Manager

Joined: 2023

I am Salika Handi, an accomplished Finance and HR Manager with over 15 years of experience in the banking and hospitality industries across the UK, Qatar, and Sri Lanka. With a diverse professional background that includes significant tenures at HSBC, Qatar Airways, and Hertfordshire Council, I refined my skills in financial management and hospitality services to deliver exceptional results. I possess dual Master’s Degrees, including an MBA from Kingston University and an MBS from Colombo University. I bring a wealth of expertise to my role at TLC, having joined in December 2023 with the aim of ensuring the seamless operation of Finance and HR functions. My dedication to resident happiness and well-being is evident in my commitment to providing top-notch care and hospitality to all individuals, including residents, their families, and visitors alike. My dedication to cultivating a welcoming and nurturing atmosphere aligns perfectly with TLC’s core values of Truth, Love, and Compassion, which I consistently embody in all my endeavours.


Harry

Harry Tucker

Job Title: Head Chef

Joined: 2024

Meet Harry Tucker, our exceptional Head Chef at Camberley Manor Care Home! Harry joined TLC in January 2024, bringing a wealth of experience from his previous roles. He spent 5 years with Caring Homes, starting as a Sous Chef at Home of Compassion before becoming Head Chef at both Horsell Lodge and Dormy House.


In his current role, Harry leads a fantastic team of Chefs and Catering Assistants, ensuring residents' dietary needs are met with meticulous care, planning diverse and delicious menus, and valuing resident feedback.


Renowned for his culinary skills and dedication, Harry creates meals that delight our residents every day. Outside of work, he loves spending quality time with his family, attending cricket matches with his dad, and swimming.


Dimpal

Dimpal Gadher

Job Title: Office Manager

Joined: 2022

My name is Dimpal Gadher. I have worked in the care sector for the last 12 years.


I have joined TLC in May 2022, initially, as a Head Housekeeper. Within my job I have been provided a wealth of support and opportunities to achieve my goals. I am now Onboarding Champion, Manual Handling Champion and Engagement Champion in Camberley Manor.


In April 2023 I was offered the role as Admin Assistant and have since been promoted to Office Manager. I love to see the families of our residents and build close bonds with them.


In my free time, I enjoy listening to Bollywood music and of course love to spend quality time with my Family.


Crystal

Crystal Degracia

Job Title: Customer Service Supervisor

Joined: 2024

Crystal joined Camberley Manor Care Home on June 10, 2024, as a Customer Service Supervisor, taking a lead on role modelling an outstanding customer experience across all areas of the business; delivering exceptional customer service and proactively addressing customer feedback with effecting communication and resolution.


What I enjoy most is the opportunity to make a positive impact on both residents and their families. It’s incredibly fulfilling to be part of a team that provides not just care, but a supportive and compassionate environment where residents can feel valued, safe, and comfortable. I take great pride in ensuring that all aspects of the care home experience, from communication to service delivery, are handled with the utmost professionalism and empathy. Being able to listen to residents and their families, addressing their concerns, and helping create a warm, welcoming atmosphere is very rewarding.