Netley Court Care Home

Victoria Road, Netley, Southampton SO31 5DR
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9.9 103 Reviews
  • Netley Court Care Home, Southampton
Netley Court is a purpose-built residential care home set in the heart of the village of Netley Abbey and sitting right on the waterfront giving stunning, waterside views that provide residents with a calming and relaxing outlook. With easy access to major road networks, a convenient train station, excellent service by buses and a generous on-site car park, it is easy and convenient for family and friends to visit.

The spacious and practical bedrooms combine lovely furnishings with the latest design features that make independence a genuinely achievable goal and all come with a large, well designed and enabling en-suite wet room. Along with a belief that couples should to continue their life journey together, Netley Court also offers specially designed couple suites where fantastic care teams can provide care and support both individually and as a husband and wife.

The home delivers specialist dementia support, with residential care in separate specialist areas, through their own highly trained and dedicated teams. The key to all they do is a focus on dignity, personal choice and independence; all of the residents are encouraged and supported to do all they can for themselves. It is clear in all that they do, every resident, every day, gets the care comfort and companionship that they and their loved ones would wish for.

Netley Court has a hairdressing salon, library, hobby studio, music room, balconies, potting shed, lifestyle kitchens, stunning views, large easy access landscaped gardens and other communal spaces that the team deliver range of activities that both stimulate and engage all residents.

At Netley Court the residents enjoy the lifestyle they deserve with the care they need.

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Care Provided by Netley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Moira Baxter (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Netley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475

  • Fee is subject to a pre-admission assessment and availability
  • (these prices are only a guideline, please contact Netley Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Netley Court Care Home Reviews (103)

Total of 103, showing 1-20
9.9

Netley Court Care Home has a Review Score of 9.9 (9.885) out of 10, based on 30 reviews in the last 2 years. Over all time Netley Court Care Home has 103 reviews.

Overall Experience

  • 98
  • 3
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Date Published

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Review from Kim G (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I bought my father to Netley Court beginning November 2024. He was very reluctant to leave his home and go somewhere strange for him.
With the kindness, care, support of all the staff Dad began to respond to all the staff's lovely manner towards him. Nothing at all was too much trouble for them and
he was regularly checked on through the day and night - cups of tea at any time within the 24 hours.
The staff were extremely supportive to me and my family, at all times, keeping me up to date of how Dad was managing, food intake and speaking with his Doctor on numerous occasions. Nothing was too much trouble for them.
I would highly recommend Netley Court in every way.
I would like to say a massive thank you to all staff at NC (on every level) for giving my Dad a very peaceful loving experience in his last 7 months of his life. Thank you.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Oh.... thank you so much... we so so so loved Dad as you know. His smile was infectious and his laughter a delight. We miss him so much and are so glad you chose Netley Court so we could be a part of his life and yours. Come visit soon!


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Review from John G (Son-in-law of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked for a care home for my father in law for a while and after being recommend to go and look at Netley Court we decided to make a visit. The impression we received was of a very caring home where the staff were clearly involved with the residents on a personal level and it was obvious that this
was a really well run care home with caring staff and management. The food was excellent and staff happy to make something for you off the main menu if required. There were also numerous activities going on and all displayed on the activity board in order that we could preplan. I would have no hesitation in recommending Netley Court to any prospective user.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind words and for taking the time to share your experience of Netley Court. We are delighted to hear that you found our home to be warm, caring, and well-run.Your recommendation means so much to us, and we are grateful for your support. If there is ever anything we can do to assist you further, please don't hesitate to reach out. Hope to see you soon.


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Review from J L (Resident) assisted by family/friend published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Netley Court Care Home is very good. It is lovely here.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind words! We are so pleased to hear that you are enjoying your time at Netley Court. Your happiness and well-being mean so much to us. If there is anything more we can do to make your stay even better, please let us know.


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Review from W L (Son of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and mother have been booked into Netley Court. My father came directly from his home and my mother from hospital.
The process has been carried out with compassion and professionalism by the nursing and admission staff.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for taking the time to share your experience. We are delighted to hear your Mum and Dads transition to Netley Court has been handled with compassion and professionalism. Our team is dedicated to providing the highest level of care and support, ensuring every resident and their family feel comfortable and well looked after. We truly appreciate your kind words and trust in us.


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Review from Robert F (Son of Resident) published on 13 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to express my heartfelt gratitude to the team at Netley Court Care Home for their exceptional care and support of my 96-year-old father. Living far away, I was initially worried about finding the right place for him after a few falls that led to hospital stays. After much family discussion, we
arranged a respite stay at Netley Court, just 11 minutes from my home.
From the start, I was impressed by the kindness, professionalism, and attentiveness of the staff. My father, who values his independence, felt comfortable and well cared for. It was clear that the team genuinely cares about their residents and went out of their way to make him feel respected.
Though he chose to return home after his stay, the team has been incredibly supportive and understanding. I'm reassured knowing he'll be in good hands when he returns for a respite stay over Christmas. Thank you to everyone at Netley Court for your kindness, patience, and ongoing support.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind review. We look forward to seeing you both again at Christmas.


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Review from Ann W (Wife of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I have been treated with such kindness and respect. I can't say how the staff have made this so good for us. My husband loves coming here. Thank you to all the great staff at Netley Court.

Reply from Sarah Gillett, Homes Admission Advisor at Netley Court Care Home

Thank you; we adore you both and are glad you feel he is in safe hands. Thank you for this kind review, which I will share with the team.


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Review from Paul L (Son of Resident) published on 27 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This heart-felt thanks is for the manager, without his care and attention to a very frightened mother, she would not have left her home.
He was so gentle and understanding with her not only getting her out of her home but into his car was amazing.
Kept reassuring her throughout the journey and also
once we got to the care home the chap was brilliant.
Please pass on my sincere thanks to him.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much. We will absolutely pass this on to the general manager. We always like to do whatever we can to make residents feel at ease during the admission process and I am glad this all worked out for Mum.


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Review from Terence D (Son of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had an excellent stay at Netley Court, despite her initial trepidation. The management and care were first-class. Mum's feedback on return was that she enjoyed the stay and would like to stay there again when respite is needed. Upon her return, we noticed an improvement in her physical as well
as mental state. She enjoyed taking part in the activities and mentioned that all the staff who took care of her were wonderful. Thank you all at Netley Court.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for this kind review. We loved having Mum stay and she is welcome anytime.


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Review from Charis M (Niece of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are aware that my aunty can be difficult but the care that she receives is brilliant. She is constantly encouraged to join in with activities and she loves chatting to staff.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

We got there in the end. Thank you so much for this kind review we all appreciate it a lot.


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Review from J S (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been delighted by the care given at Netley Court. The staff have been wonderful. Their kindness has made such a difference to Mum. The activities team provide constant stimulation through a comprehensive programme of events. The food served is of a very high quality and has restored Mum's interest
in eating, which has benefitted her in so many ways. The review can be summed up in few words - thank you so much, Netley Court!

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for these kind words. We so love having you all as part of our family. See you soon.


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Review from June B (Friend of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we arrived at Netley Court we were made to feel welcome. The home is beautifully warm and very clean. The staff are very friendly and nothing is too much trouble. My friend had not been eating prior to her stay, but the excellent food and dining experience soon enticed her to eat, and
so she started to get well very soon. After two weeks respite care, she was so much better. Thank you everyone.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for this lovely review, we are pleased we were able to help. Always here if needed, pop in and see us again soon.


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Review from Leslie J (Husband of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff most helpful. Nothing is too much trouble. A pleasure to be at Netley Court.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much, we are pleased we were able to help and look forward to seeing you again sometime.


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Review from Kerry F (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with level of care received. Mum is happy at Netley Court, the carers are lovely and have really got to know Mum, they are interested in her and treat her with great care and respect.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your very kind review, it means a lot to the whole team. We adore your Mum.


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Review from Janet R (Daughter of Resident) published on 15 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are both residents at Netly Court. They have settled well because of the care they receive from the staff. I am updated regularly on any issues.
During my visits I am always made very welcome.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much Janet, I will ensure the team are aware of this lovely feedback. Glad to have you all as part of our family.


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Review from A G (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As the first point of contact, one member of staff is the most amazing member of your team. She knows everyone by name, she's always smiling, and nothing is too much trouble. She is part of what makes Netley Court home.
The whole team are incredible. I know my dad is safe and happy - thank you.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

I will be sure to pass this on to all the team. Thank you for your kind words, and we are glad Dad is happy here at Netley Court.


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Review from Penny B (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Netley Court Care Home continues to exceed our expectations. It has the best team of staff you could wish for. Lots of activities, delicious food, and a happy, relaxed atmosphere, together with medical support when required.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your lovely review; we really love having you as part of our family. Thanks again.


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Review from G B (Son-in-law of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very courteous and helpful, and the facilities and food are amazing. My father-in-law is very happy here and enjoys all the entertainment that is put on.
Recommend it to others happily.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for this lovely review. I will be sure to share this with the team, who will appreciate your kind words. Thank you again.


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Review from D D (Friend of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you walk through the door, you are treated with a warm welcome and a genuine smile from the receptionist. Nothing is too much trouble, and she goes the extra mile for everyone.
I have no qualms that my friend is well looked after and wants for nothing.
He is definitely at home here and
loves his room.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for such lovely words. It is important that everyone who visits feels welcome. Thank you again.


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Review from R B (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always greeted by the biggest smiles on staff/receptionists' faces. Dad is happy and content, and his needs are well-catered for. Staff talk to us about what they are doing and listen to what we have to say, remembering we know Dad the best. Dad being in a home was not an easy decision, but we
know that if he has to be cared for in one by others, there is no place we'd rather him be.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind review; it really means a lot to us. We are glad you chose us too. Thank you.


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Review from D G (Wife of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my husband's (resident) words, "This place is a nice place", which is all I can ask for as his wife of 64 years. Having to find a home for my husband has not been easy at all, but knowing how well he is cared for, respected and looked after is very reassuring. Being able to drive myself here every
day to visit and being supported by staff myself is more than I could wish for. We all feel part of a community.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you for your kind words. We are so glad he is happy here with us. We love that you are all now a part of our family.


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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Netley Court Care Home is calculated as follows: ( (325 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Netley Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (4)

Moira

Moira Baxter

Job Title: General Manager

Joined: 2024

What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.


My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.


About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.


Justyna

Justyna Wawro

Job Title: Deputy Manager

Joined: 2023

What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.


My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.


About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.


Sarah

Sarah Gillett

Job Title: Home Admissions Advisor

Joined: 2017

I joined Cinnamon in November 2017. In my role, I help to support families through the transition into residential care.


Choosing the right care can be a difficult decision for all involved, but my job is to help this process run as smoothly as possible by guiding our new residents and their family members through this life-changing move with support, great understanding and empathy.


Tanya

Tanya Riley

Job Title: Administrator

What I do:
It is my privilege to provide the home and residents with administrative support on a daily basis.


My experience:
As a certified bookkeeper and with over 35 years of experience providing administrative support, I have worked in many sectors including finance, private healthcare and residential care, of which residential care is my favourite.


About me:
With three adult children, two dogs, a cat and a husband, I’m kept busy for most of my free time.


Frequently Asked Questions about Netley Court Care Home

What types of Care is Netley Court Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Netley Court Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Netley Court Care Home have?

There are 70 Single Rooms.

What are the Facilities & Services at Netley Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Netley Court Care Home to the centre of Southampton?

3.3 mile(s) as the crow flies, distance by road may be significantly further.