Netley Court Care Home

Victoria Road, Netley, Southampton SO31 5DR
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9.9 103 Reviews
  • Netley Court Care Home, Southampton
Netley Court is a purpose-built residential care home set in the heart of the village of Netley Abbey and sitting right on the waterfront giving stunning, waterside views that provide residents with a calming and relaxing outlook. With easy access to major road networks, a convenient train station, excellent service by buses and a generous on-site car park, it is easy and convenient for family and friends to visit.

The spacious and practical bedrooms combine lovely furnishings with the latest design features that make independence a genuinely achievable goal and all come with a large, well designed and enabling en-suite wet room. Along with a belief that couples should to continue their life journey together, Netley Court also offers specially designed couple suites where fantastic care teams can provide care and support both individually and as a husband and wife.

The home delivers specialist dementia support, with residential care in separate specialist areas, through their own highly trained and dedicated teams. The key to all they do is a focus on dignity, personal choice and independence; all of the residents are encouraged and supported to do all they can for themselves. It is clear in all that they do, every resident, every day, gets the care comfort and companionship that they and their loved ones would wish for.

Netley Court has a hairdressing salon, library, hobby studio, music room, balconies, potting shed, lifestyle kitchens, stunning views, large easy access landscaped gardens and other communal spaces that the team deliver range of activities that both stimulate and engage all residents.

At Netley Court the residents enjoy the lifestyle they deserve with the care they need.

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Care Provided by Netley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Moira Baxter (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Netley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475

  • Fee is subject to a pre-admission assessment and availability
  • (these prices are only a guideline, please contact Netley Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Netley Court Care Home Reviews (103)

Total of 103, showing 21-40
9.9

Netley Court Care Home has a Review Score of 9.9 (9.885) out of 10, based on 30 reviews in the last 2 years. Over all time Netley Court Care Home has 103 reviews.

Overall Experience

  • 98
  • 3
  • 2
  • 0
  • 0

Date Published

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8
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73

Review from Kay K (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Netley Court are very kind, attentive and efficient. There seems to be an ethos of kindness, which stems from the carer staff, to the kitchen staff, cleaning staff and reception staff, which is wonderful. The entertainment and recreational staff are extraordinary, they seem to come
up with new and interesting things for the residents to do. I wish my mum had moved in sooner.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for your kind review. We pride ourselves on giving our residents a great variety to their activities, we love to see them having fun. Thank you again.


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Review from J M (Daughter-in-law of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Netley Court is a beautiful home with for reaching views over the water, something that is very important to my father-in-law.
The staff are very attentive and caring, always using my father-in-law name and engaging with him.
He enjoys the activities but would like to get out for a walk more often.
The meals are well presented with ample choice available. It doesn't really feel like a care home, with several homely lounges on each floor to be with other residents or quietly on your own.

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Review from Neil L (Son of Resident) published on 14 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a welcoming and caring home. Outstanding location and environment. The team/staff are so friendly and helpful, creating a relaxed environment. The garden and views cannot be beaten. The team are outstanding in terms of assisting any transitions. Food is superb. The activities are outstanding and
varied, ensuring exercise and stimulation. Boat trips and cycling - fantastic. Can't thank all at Netley Court enough.

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Review from L P (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is very welcoming and remembers my name. For any issues, I'm able to speak to the carers and they deal as best they can or make notes for other people to see. The activities ladies are very good, they keep my Mum entertained.

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Review from S J (Daughter of Resident) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is currently at the start of his four week respite care at Netley Court. So far I have been very impressed with the care and attention shown both to my dad and his extended family. On arrival he was greeted by his first name and has been to date - such a little thing but counts for a lot. All
staff are very friendly and greet him/us with a smile and hello. He has just turned 90 and the staff at Netley Court were so accommodating, laying on a celebratory meal for his close family and made dad feel very special. We couldn’t have asked for more. I am confident the remainder of his stay will be as positive as the start.

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Review from Rob G (Son of Resident) published on 14 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went into Netley Court Care Home in April following a couple of falls in his home. I cannot fault the care provided by all of the staff at Netley Court. Right from day one the admins manager and the deputy manager were welcoming and professional. Dad felt instantly at home. All of the staff go
out of their way to help Dad at every opportunity. They seem to know everybody's names and personal interests as well as the names of all the relatives, it's a very personal and caring service. The facilities are great and the garden overlooking Southampton Water is stunning. I cannot recommend Netley Court enough.

Reply from Sarah Gillett, Homes admission advisor at Netley Court Care Home

Thank you so much for this very kind review, it means the world to us. We have loved having you both as a part of our family and look forward to hopefully seeing you again. Keep in touch and give us a wave when you pass us by.


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Review from Geoffrey J (Son of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It appears to me that the residents are paying over-inflated fees for the rooms that are empty and cannot be filled. Bring in more people by reducing the fees.

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Review from Alan P (Cousin of Resident) published on 9 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin has been a resident at Netley Court for almost a year now and during that time has increasingly required additional support and assurance. Netley Court has competently dealt with this so far and I am confident will continue to do so.

Reply from Sarah Gillett, Home admissions advisor at Netley Court Care Home

Thank you for your kind review and thank you for your confidence in us, this is much appreciated by the whole team.


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Review from C L (Daughter-in-law of Resident) published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is of a very high standard. My in-laws feel very at home. The care staff are fantastic, kind and understanding. The management embraces the essence of kindness together with managing. Thank you to everyone.

Reply from Sarah Gillett, Home admissions advisor at Netley Court Care Home

Thank you so much for this lovely review, I will be sure to pass on your kind comments to the rest of the team. It really does mean a lot to have such positive feedback. Thank you again.


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Review from Jane J (Daughter of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely care home. The staff are all very friendly and efficient.
Thank you for looking after my Mum!

Reply from Sarah Gillett, Home admissions advisor at Netley Court Care Home

Thank you so much for your very lovely review, I will pass your kind comments on to the team.


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Review from C B (Sister-in-law of Resident) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, a friendly and helpful welcome from reception.
During my visit, a very helpful member of staff enabled the resident and myself to enjoy the beautiful garden. The garden itself has very appropriate seating for residents with mobility difficulties, and the flowers added a cheerful note.
While we were enjoying sitting outside in the sunshine, other residents were experiencing the care given by the staff, which seemed excellent - it was good to witness this.
The actual building is bright and tastefully decorated.

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Review from Clyde D (Son of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really pleased to see my mother cared for so well. The knowledge of my mother's day-to-day condition, care issues and the onward plan was very impressive. From the general manager to care assistants, the quality of the care at Netley is always good. The ambience, cleanliness, furnishing and gardens
are really wonderful.

Reply from Christine Mintrim, Homes Admission Advisor at Netley Court Care Home

Thank you so much for taking the time to write us such a lovely review, it was our pleasure to care for your mum. Warmest wishes Christine


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Review from J D (Friend of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Netley Court Care Home was ideal for what my friend was in need of at the time. The care she received was very good and helped her on her way to full health. She did not want to leave her room and join in on the activities but from what I witnessed they were good. She enjoyed the views and the garden

Reply from Julie Bartholomew, Homes admission advisor at Netley Court Care Home

Thank you for your feedback, we are glad we were able to help your friend in her recovery.


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Review from Sheila L (Respite Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy two-week stay.
Staff are excellent, and nothing is too much trouble.

Reply from Julie Bartholomew, Homes admission advisor at Netley Court Care Home

Thank you, Sheila, for your feedback on your 2-week stay; we loved having you here at Netley Court.


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Review from F C (Daughter of Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel there could have been a lot more information about how the home is run and the different ways I now know we can keep in contact. At the onset dad needed more help with his personal care; did the staff not see this? The laundry has been a problem. One person available to contact would have been
preferable. The staff seems very busy maybe a time slot could be given? So many email addresses. After six months we now see how the home is run it would have been useful to know more at the onset there has been some frustration. There are aspects of care and human interaction which appear to be very nice - a good atmosphere. The garden is a great place the decor inside is fine. The phone system seems problematic. Is there a need for more staff?

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Review from P B (Resident) assisted by family/friend published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent services and facilities. Beautiful location.

Reply from Julie Bartholomew, Homes admission advisor at Netley Court Care Home

Thank you for such a lovely review, we are so pleased you enjoyed your time here at Netley Court.


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Review from Barbara L (Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is all okay.

Reply from Julie Bartholomew, Homes Admission Advisor at Netley Court Care Home

Thank you for such a lovely review, we are so pleased you enjoy living at Netley Court.


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Review from Steve H (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so pleased my mother enjoyed her two week respite stay at Netley Court Care Home. All the staff were very friendly and made you feel welcomed. The two weeks stay gave mum a new lease of life with the daily activities and the company of other residents. The facilities at Netley Court were excellent.

Reply from Julie Bartholomew, Homes admission advisor at Netley Court Care Home

Thank you for such a lovely review.
We really enjoyed having your mother stay with us, and we are so pleased it had a positive impact on her return home.
Thank you again we really appreciate you taking the time to share your experience


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Review from Morgan A (Great-Nephew of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan was here for a few months, even with all of the restrictions, she felt really at ease and calm, loved all of the activities provided and the staff were extremely friendly.

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Review from George P (Respite Resident) published on 7 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third visit to Netley Court Care Home. I have had two respite care visits after major surgery and one for a Christmas Break. I have always found the facilities first-class with a professional and caring staff. It is a luxury care home providing first-class service. The Admissions Advisor
is an asset to this company and should be recognised as such.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Netley Court Care Home is calculated as follows: ( (325 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Netley Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (4)

Moira

Moira Baxter

Job Title: General Manager

Joined: 2024

What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.


My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.


About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.


Justyna

Justyna Wawro

Job Title: Deputy Manager

Joined: 2023

What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.


My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.


About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.


Sarah

Sarah Gillett

Job Title: Home Admissions Advisor

Joined: 2017

I joined Cinnamon in November 2017. In my role, I help to support families through the transition into residential care.


Choosing the right care can be a difficult decision for all involved, but my job is to help this process run as smoothly as possible by guiding our new residents and their family members through this life-changing move with support, great understanding and empathy.


Tanya

Tanya Riley

Job Title: Administrator

What I do:
It is my privilege to provide the home and residents with administrative support on a daily basis.


My experience:
As a certified bookkeeper and with over 35 years of experience providing administrative support, I have worked in many sectors including finance, private healthcare and residential care, of which residential care is my favourite.


About me:
With three adult children, two dogs, a cat and a husband, I’m kept busy for most of my free time.