Netley Court Care Home

Victoria Road, Netley, Southampton SO31 5DR
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9.9 103 Reviews
  • Netley Court Care Home, Southampton
Netley Court is a purpose-built residential care home set in the heart of the village of Netley Abbey and sitting right on the waterfront giving stunning, waterside views that provide residents with a calming and relaxing outlook. With easy access to major road networks, a convenient train station, excellent service by buses and a generous on-site car park, it is easy and convenient for family and friends to visit.

The spacious and practical bedrooms combine lovely furnishings with the latest design features that make independence a genuinely achievable goal and all come with a large, well designed and enabling en-suite wet room. Along with a belief that couples should to continue their life journey together, Netley Court also offers specially designed couple suites where fantastic care teams can provide care and support both individually and as a husband and wife.

The home delivers specialist dementia support, with residential care in separate specialist areas, through their own highly trained and dedicated teams. The key to all they do is a focus on dignity, personal choice and independence; all of the residents are encouraged and supported to do all they can for themselves. It is clear in all that they do, every resident, every day, gets the care comfort and companionship that they and their loved ones would wish for.

Netley Court has a hairdressing salon, library, hobby studio, music room, balconies, potting shed, lifestyle kitchens, stunning views, large easy access landscaped gardens and other communal spaces that the team deliver range of activities that both stimulate and engage all residents.

At Netley Court the residents enjoy the lifestyle they deserve with the care they need.

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Care Provided by Netley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Moira Baxter (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Netley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475

  • Fee is subject to a pre-admission assessment and availability
  • (these prices are only a guideline, please contact Netley Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Netley Court Care Home Reviews (103)

Total of 103, showing 41-60
9.9

Netley Court Care Home has a Review Score of 9.9 (9.885) out of 10, based on 30 reviews in the last 2 years. Over all time Netley Court Care Home has 103 reviews.

Overall Experience

  • 98
  • 3
  • 2
  • 0
  • 0

Date Published

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8
30
73

Review from Stuart W (Son of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad became a resident at Netley Court back in January following the sudden passing of my mum. I had concerns at first because he was moving so far away from his home in Yorkshire and the things that he knew and loved. But he's close to my sister and her husband, and this is a real help. I should
not have doubted anything. From the moment Dad arrived, the staff have shown him so much care and respect and helped him get over the passing of Mum. Dad is constantly singing the praises of the staff and the homely feel that surrounds him. There are so many activities going on, and this really helped him with his dementia, and he truly seems to have settled into a routine that suits him. His room is very comfortable with everything that he would need, and the food he receives is constantly first class.

Reply from Kathryn Duffell, Home Admissions Advisor at Netley Court Care Home

Thank you, your review is greatly appreciated.
From all the team at Netley Court.


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Review from Sharon B (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum passed away suddenly before Christmas we were left with a dilemma about the care of my dad. They lived in Yorkshire, we live in Southampton. After lots of consideration, we decided moving him south was the best option. That problem solved. Then came the bigger problem. The right care home
for Dad to get the level of care and attention he was getting at home from carers and my mum. We wanted him to be comfortable, safe, cared for and in a special way ‘loved’. I am so happy that my husband found Netley Court Care Home. It certainly ticks more boxes than I had listed. My dad is so happy, very relaxed and enjoying his days with his fellow residents. The staff are amazing and are constantly looking after Dad and all his needs. The feel of Netley Court isn’t of a care home but of an elderly person's first-class hotel. From the cosy entrance/reception to the en-suite colourful rooms. It really is first class. I rest at night knowing Dad is in the safest most comfortable place.

Reply from Kathryn Duffell, Home Admissions Advisor at Netley Court Care Home

Dear Sharon,
Thank you for this lovely review. It's a pleasure to care for your Dad.
From all the team at Netley Court.


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Review from Ruth P (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both our parents live at Netley Court, moving in at different times for different reasons.
The staff worked fantastically with us all to achieve the best set up for them with their rooms, easy safe access to the garden and sea views, their own furniture etc.
Fantastic staff always there with a cheery
smile and a friendly supportive ear. Nothing is too much trouble.
We thank everyone at Netley Court for their continuing excellent work.

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Review from Helen A (Daughter of Resident) published on 19 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When dementia got too much for Mum to live at home anymore, we chose Netley for her as her new home. When we came to have a look around first of all, the staff seemed so friendly, kind and caring. They wanted to know about Mum as a person. We loved the activities timetable every week and nearly got
run over in the stampede for their daily Happy Hour. I asked why there weren't many people in their rooms - the answer - we like to get them involved in what's going on. This has turned out to be so true. The rooms are bright and spacious and it's in a fabulous location. Next month Mum has been in Netley for two years and it was definitely the right decision for us. Mum is so happy. She is always saying how lovely everyone is that looks after her.

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Thank you for your review on Netley Court and your very kind comments.


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Review from Douglas W (Son of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Netley Care Home has the perfect balance between luxury and cosy comfort. The staff are always welcoming and friendly and the stunning garden view over the waters is spectacular all year round. Families of loved ones residing in Netley have full peace of mind knowing that the care and accommodation
is outstanding, as per the recent CQC report.

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Thank you for your very kind review of Netley Court.


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Review from Tina R (Daughter of Resident) published on 15 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say what a lovely care home Netley Court is. The staff are so professional. The care they give to their residents is second to none. Nothing is to much trouble. Netley Court is a home with a heart.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you for your review on Netley Court and the kind comments you have made.


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Review from Alan D (Son of Resident) published on 12 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Netley Court for over two years. We compared with several other care homes in the area, but the family’s decision was unanimous, based on the quality of the facilities and location - overlooking Southampton Water and close to Victoria Country Park. She is happy with
her sunny room and very appreciative of the kindness and care she receives from all the staff and carers. We take comfort that she is happy and well cared for at Netley Court.

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Review from Helen P (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since visiting my mother-in-law daily for 2-3 weeks I have been most impressed with the care and attention she received. Everyone we interacted with was approachable and offered assistance with reassurance and understanding. I think you have the right formula at Netley Court as all the staff seemed
to be happy in the workplace. I loved seeing the way staff engaged with the residents as well as offering support to family members as well. Excellent work and many thanks for looking after my mother-in-law.

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Helen, thank you for your lovely review of Netley Court. It was a pleasure to care for your mother-in-law.


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Review from Alan P (Son of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was such a releif to see mum in beautiful surroundings with caring, thoughtful, professinal staff for her final days. I cannot speak highly enough of the standard of care mum recieved.
Thank you

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Thank you for your kind review on Netley Court Alan.


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Review from Dave G (Friend of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a brilliant nursing home, I thoroughly enjoy visiting my friend. Very kind and friendly members of staff. Beautiful common areas and great rooms. Would highly recommend!

Reply from Kathryn Duffell, Home Admissions Advisor at Netley Court Care Home

Many thanks for your lovely review, we really appreciate your feedback.


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Review from Zoe G (Relative of Resident) published on 26 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful care home, always very well kept whenever we visit. The staff are friendly, polite and incredibly helpful. It’s so nice to know our loved ones are being well looked after!

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Zoe, thank you for your review of Netley Court, sincere thanks for your very kind comments.


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Review from H B (Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in great trepidation and could not be more pleasantly surprised. I have been overwhelmed by the help, kindness and understanding shown by every member of staff. I can't find the words to express my gratitude.

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Review from Louis (Grandson of Resident) published on 19 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You do a brilliant job of looking after my grandad. He never stops talking about how brilliant the staff are that look after him. What a beautiful care home, always immaculate. More like a hotel than a care home. Thanks to all of you.

Reply from Mark Shockledge, Senior General Manager at Netley Court Care Home

Thank you for your kind review of Netley Court. I am very pleased that your grandfather speaks so well of the care team.


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Review from Abigail S (Granddaughter of Resident) published on 6 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we did a wide search to find a suitable place for my nana until we came across Netley Court and what a relief it was. From the very first visit, we were so impressed and we still feel that way. It is very professional managed service with a massive heart. I visit my nana at very different
times and I always come away feeling contented that we made the right decision and that Nana is exceptionally well cared for by the most amazing staff team who are always smiling and treating the residents with dignity and respect. My nana just loves it and it has sure given her a new lease of life as she joins in everything and has made new friends. The place looked stunning at Christmas and when I popped in on Christmas Day the atmosphere was so beautiful with everything looking like a five star hotel.
Thank you to the manager and his wonderful team for the work you do, it’s a real credit to you and you all should be so very proud.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you so much, Abigail, for the lovely review you have written about Netley Court. I am so pleased that your nan has settled so well and that as a family feel that you made the right choice.


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Review from Peggy P (Respite Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here in an emergency situation, having had a fall which meant a stay in hospital. I was fortunate to be sent to Netley Court care home to complete my recovery.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you for your kind review. We are pleased that the stay met your expectations and you were able to return home.


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Review from J R (Wife of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very welcoming environment with very friendly, caring staff. Excellent care and lovely food.
Thank you!

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you for your very kind review on Netley Court.


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Review from D M (Son of Resident) published on 13 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and nothing is too much for them to do. It is nice to see the general manager sits down with the residents as well and mucks in with the carer staff.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you for your very kind review on Netley Court.


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Review from N G (Nephew of Resident) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the very first day my auntie came here. I am more than happy with the service and would recommend Netley Court to anyone.

Reply from Mark Shockledge, General Manager at Netley Court Care Home

Thank you Nick for your kind review. I am pleased that we have continued to provide the excellent service.


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Review from David A (Son of Resident) published on 3 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, lovely staff, a wonderful care home.

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Review from Dee L (Friend of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend recently who now lives at Netley Court. As soon as I entered the building I was greeted by a huge smile from the receptionist, this made me feel very welcome indeed. After talking with my long-term friend and having a look around I was very impressed. My friend is so happy here
with the care she receives and the meals. I can see in the summer months we will be spending a lot of time in the garden looking at the birds in the superb aviary. I can honestly say that I would have no hesitation whatsoever in recommending the home to family and friends. Great staff, great food. All in all an outstanding home.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Netley Court Care Home is calculated as follows: ( (325 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Netley Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (4)

Moira

Moira Baxter

Job Title: General Manager

Joined: 2024

What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.


My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.


About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.


Justyna

Justyna Wawro

Job Title: Deputy Manager

Joined: 2023

What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.


My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.


About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.


Sarah

Sarah Gillett

Job Title: Home Admissions Advisor

Joined: 2017

I joined Cinnamon in November 2017. In my role, I help to support families through the transition into residential care.


Choosing the right care can be a difficult decision for all involved, but my job is to help this process run as smoothly as possible by guiding our new residents and their family members through this life-changing move with support, great understanding and empathy.


Tanya

Tanya Riley

Job Title: Administrator

What I do:
It is my privilege to provide the home and residents with administrative support on a daily basis.


My experience:
As a certified bookkeeper and with over 35 years of experience providing administrative support, I have worked in many sectors including finance, private healthcare and residential care, of which residential care is my favourite.


About me:
With three adult children, two dogs, a cat and a husband, I’m kept busy for most of my free time.