Netley Court Care Home

Victoria Road, Netley, Southampton SO31 5DR
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9.9 103 Reviews
  • Netley Court Care Home, Southampton
Netley Court is a purpose-built residential care home set in the heart of the village of Netley Abbey and sitting right on the waterfront giving stunning, waterside views that provide residents with a calming and relaxing outlook. With easy access to major road networks, a convenient train station, excellent service by buses and a generous on-site car park, it is easy and convenient for family and friends to visit.

The spacious and practical bedrooms combine lovely furnishings with the latest design features that make independence a genuinely achievable goal and all come with a large, well designed and enabling en-suite wet room. Along with a belief that couples should to continue their life journey together, Netley Court also offers specially designed couple suites where fantastic care teams can provide care and support both individually and as a husband and wife.

The home delivers specialist dementia support, with residential care in separate specialist areas, through their own highly trained and dedicated teams. The key to all they do is a focus on dignity, personal choice and independence; all of the residents are encouraged and supported to do all they can for themselves. It is clear in all that they do, every resident, every day, gets the care comfort and companionship that they and their loved ones would wish for.

Netley Court has a hairdressing salon, library, hobby studio, music room, balconies, potting shed, lifestyle kitchens, stunning views, large easy access landscaped gardens and other communal spaces that the team deliver range of activities that both stimulate and engage all residents.

At Netley Court the residents enjoy the lifestyle they deserve with the care they need.

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Care Provided by Netley Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Moira Baxter (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Netley Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475

  • Fee is subject to a pre-admission assessment and availability
  • (these prices are only a guideline, please contact Netley Court Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Netley Court Care Home Reviews (103)

Total of 103, showing 61-80
9.9

Netley Court Care Home has a Review Score of 9.9 (9.885) out of 10, based on 30 reviews in the last 2 years. Over all time Netley Court Care Home has 103 reviews.

Overall Experience

  • 98
  • 3
  • 2
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Date Published

103
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8
30
73

Review from Dave G (Friend of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent home, the staff are really friendly and attentive, it’s always a pleasure to visit!

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Review from P S (Sister of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything concerned in the running of Netley Court and the care of my sister is first class. From the management to the medical carers, the carers and the meals, the many activities and the laundry staff, I cannot praise them all enough - they should all feel very proud of themselves.

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Review from Monica W (Friend of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I came with my husband on Christmas Eve to visit a friend and also an ex-neighbour! The welcome was so warm and friendly, Christmas music playing and beautiful, tasteful decorations.
I haven't been for a while due to illness but its still such a lovely place with a great atmosphere, everyone seems
so happy and the two people I visited could not speak highly enough about the place and the staff.
I know where I am going to stay when I need help.
Amazing.


Thank you to you all.


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Review from Peter W (Friend of Resident) published on 2 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a regular visitor to Netley Court, the home splendidly decorated for the festive season coupled with a wonderful atmosphere, its no wonder it has the reputation it has.
My friend loves living here and that is very evident, its a great pleasure to see someone so happy.
Well done to the management
who do a great job in ensuring that the team of staff employed deliver the best.
Happy New Year to you all, keep up the great work.

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Review from Neil G (Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience was brought about for convalescence after an unexpected operation. Premises, facilities and care and attention are of a high standard. Given that most residents spend most/all of the day in their rooms, there is an empty feel when walking around slightly exaggerated by the large building.

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Review from Rita L (Respite Resident) published on 1 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been excellent. The staff have been always caring and sometimes make you laugh. The food is very good but too much sometimes. The general atmosphere is splendid and it seems like having a holiday. I really have enjoyed it here and the depression has now gone.

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Review from J J (Friend of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited resident and found her well dressed and cared for. She seemed happy with her care and her carers.
The home was clean and the air fresh.
The staff were friendly and welcoming.

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Review from A B (Friend of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the many short visits to Netley Court, I have been impressed with all the staff, also the cleanliness and condition of the building. It provides a very happy and friendly atmosphere. I would have no hesitation, should the position arrive in becoming a resident at Netley Court. One of the key points
is its location, overlooking Southampton water.

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Review from Kate T (Daughter of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant home, staff and location. Mum has been a resident for a year and loves it here.

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Review from Robert S (Son of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother comes home for two weeks each summer and during this time she is so well looked after and supported. She says as we go away on holiday that she is on holiday from us also!

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Review from C C (Granddaughter of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as I entered Netley Court I was welcomed with a smile. I didn't want my nan in a home. But after seeing the staff and my nan doing exercises with a big smile and seeing her amazing room, I knew it was just right for nan. As I was saying goodbye the maintenance man came singing by and said hello
to us and my nan by her name. What an amazing home.

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Review from E J (Friend of Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend regularly. I love everything about Netley Court and the girls are so nice and I get very well looked after my friend is very happy here.

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Review from L N (Niece of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Netley Court is a homely care home. All residents are treated with the utmost respect. Nothing is too much trouble for the friendly staff.

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Review from A C (Respite Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Netley Court was scrumptious! First class splendour! Staff gave a very warm welcome! Luxury everywhere! The real treat was the water.
I enjoyed the many activities - painting stones, flower arranging, exercises. Food was very good with plenty of fresh salads.
My room was very comfortable but at the
back of the building on to the car park.


Before leaving I was encouraged to walk with my Zimmer frame but It made a lot of noise on the wooden floors, no carpets anywhere lovely wooden floors. The bathroom was luxurious. I had my hair done twice.
Animals were brought in - tortoise, snake, hens, owl. Millie is the resident dog and seems to be at Netley Court most of the time much to the delight of the residents. The atmosphere is very supportive with ongoing stimulation of quiz time, singing and music.


There are no limits of visitors. Special attention is given to medication, always on time, including antibiotics.


I have no hesitation in highly recommending Netley Court as a superb holiday break.


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Review from Alison L (Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved here 7 months ago and very quickly we felt at home. Our room faces the sea and is very tastefully furnished and we were encouraged to bring all the mementoes we wished. Nothing was too much for the staff and at times they exceeded duties to make sure all was well. The catering staff, if there
was something we wanted, obliged. A truly home from home which has given us oldies peace of mind. Thank you Netley Court and all the staff.

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Review from Edwin M (Respite Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my third respite stay at Netley Court and I will be returning in August and December. Lovely facilities, great staff and good company.

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Review from J H (Daughter of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Netley Court has been a fabulous place for my mum.
It is in a beautiful location with views over Southampton water and the staff are very caring.
The food is great too and mum is active all day long with interesting things happening.

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Review from J M (Niece of Resident) published on 20 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not have found a better place for my uncle to spend his last months.

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Review from M B (Daughter-in-law of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law stayed at Netley Court for two weeks respite care. The carers, activities coordinator and all other staff at Netley Court made her very welcome, they are very caring and have patience at all times.
The food also is outstanding. We will be using Netley Court again in the near future.

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Review from S B (Granddaughter of Resident) published on 17 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Netley Court is an outstanding home in a brilliant location. Every time I walked in I was greeted with a smile and a hello, even from staff members who were just passing by. My nan really came out of her shell and out n nearly 5kg in just 2 weeks. The food was brilliant as well as the activities on
offer. The staff at Netley Court should be proud of their work and ensuring their home is one of the best.

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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Netley Court Care Home is calculated as follows: ( (325 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Netley Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (4)

Moira

Moira Baxter

Job Title: General Manager

Joined: 2024

What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.


My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.


About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.


Justyna

Justyna Wawro

Job Title: Deputy Manager

Joined: 2023

What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.


My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.


About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.


Sarah

Sarah Gillett

Job Title: Home Admissions Advisor

Joined: 2017

I joined Cinnamon in November 2017. In my role, I help to support families through the transition into residential care.


Choosing the right care can be a difficult decision for all involved, but my job is to help this process run as smoothly as possible by guiding our new residents and their family members through this life-changing move with support, great understanding and empathy.


Tanya

Tanya Riley

Job Title: Administrator

What I do:
It is my privilege to provide the home and residents with administrative support on a daily basis.


My experience:
As a certified bookkeeper and with over 35 years of experience providing administrative support, I have worked in many sectors including finance, private healthcare and residential care, of which residential care is my favourite.


About me:
With three adult children, two dogs, a cat and a husband, I’m kept busy for most of my free time.