From the moment we arrived at Netley Court we were made to feel welcome.
June B (Friend of Resident)
My husband loves coming here. Thank you to all the great staff at Netley Court.
Ann W (Wife of Resident)
She is constantly encouraged to join in with activities and she loves chatting to staff.
Charis M (Niece of Resident)
Fee is subject to a pre-admission assessment and availability
Netley Court Care Home has a Review Score of 9.9 (9.885) out of 10, based on 30 reviews in the last 2 years. Over all time Netley Court Care Home has 103 reviews.
Review from Philip (Son of Resident) published on 3 December 2015
Submitted via Website •
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Overall Experience
5.0 out of 5
My parents settled in quickly and enjoyed the care and friendship of the staff, and it was reassuring to the family to know they were in such a pleasant place and being so well looked after.
Sadly, in November my mother's health deteriorated and her doctor advised that she would be better staying at Netley Court rather than going into hospital. At this point, the staff excelled themselves even more. Everyone from the manager to the chefs and maintenance team, plus the carers of course, were genuinely concerned for my mother's comfort and wellbeing, and extended their kindness to my father and visiting family.
My mother died peacefully at the end of November, and the carers on duty that night went beyond the call of duty in helping her and our family. The staff continued to support us and given my father the love and kindness he needs.
Thank you to all at Netley Court.
If you're reading this, wondering if to use Netley Court, I couldn't recommend it more highly. It is beyond excellent.
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Review from Yvonne P (Resident) published on 16 September 2015
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Alan T (Nephew of Resident) published on 11 September 2015
Submitted via Website •
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Overall Experience
5.0 out of 5
Myself as a qualified Social Worker who is now the CEO of a company that manages schools and children’s homes and having
It was exceptional, on all levels, the care for my Uncle is such that he will be moving home in October, something we did not believe possible. He has put on over a stone in weight, (the quality of the home cooked food takes up most of my conversations with him, by all accounts it is again outstanding) the stimulation and care have helped him to re frame his life choices. The communication with myself was faultless. His induction was outstanding, I could not attend but two friends were part of the process. The feedback from them spoke in terms of, attention to detail, kindness, preparation, welcoming and a high knowledge of my uncle, his history and current medical issues. Simply brilliant.
Your Manager has been fundamental in the process, he is obviously a great asset to your business. (Look after him, I have 24 care homes for the elderly within our company structure and would steal him at the drop of a hat!) His understanding of services user’s individual needs, communication, humour and consideration to relatives/friends should be used as a bench mark of best practice.
My Uncle will be leaving Netley court at the end of September/start of October, from an outcome analysis this is extraordinary. However on an emotional level he wants to come back for Christmas and new year.
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The Review Score of 9.9 (9.885) out of 10 for Netley Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 30 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.885 for Netley Court Care Home is calculated as follows: ( (325 Excellents x 5) + (27 Goods x 4) + (5 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.885
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Netley Court Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 29 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 13 Aug 2024
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Job Title: General Manager
Joined: 2024
What I do:
I manage the running of Netley Court to ensure we provide high-quality, individual care in a nurturing, engaging environment so that our residents can live happy and fulfilling lives. That joy for life spills over into their fun and lively personalities that give constant pleasure, not just to me but to my team too.
My experience:
With over 20 years of experience in a variety of care management roles, I am delighted to return to looking after residents. I hold a Registered Manager’s award and a City & Guilds teaching certificate.
About me:
In my spare time, I love getting out into the outdoors with my dog, spending time with my family, eating out, and reading.
Job Title: Deputy Manager
Joined: 2023
What I Do:
I joined Cinnamon, as Deputy Manager at Netley Court, in May 2023. I work beside the General Manager as part of the management team who makes sure that both residents and staff members are safe and well looked after. My role is to ensure that every resident in Netley Court receives high-quality care which is well deserved.
My Experience:
I have worked in the Care Sector since 2012 when I started my journey as a Care Assistant. In 2019 I completed my Bachelor of Science Degree in Health, Community and Social Care Studies. Working with and for people who live with dementia has always been my passion. I would like to think that I am making a difference in residents' and families' lives by supporting them and fulfilling their needs.
About me:
I am originally from Poland. I love to go back there for a holiday and spend some quality time with my family and friends. My lovely partner and I have a daughter who is my complete world. I am a big pet lover. I have 2 cats Elsa and Biscuit. I love good food and dinner parties.
Job Title: Home Admissions Advisor
Joined: 2017
I joined Cinnamon in November 2017. In my role, I help to support families through the transition into residential care.
Choosing the right care can be a difficult decision for all involved, but my job is to help this process run as smoothly as possible by guiding our new residents and their family members through this life-changing move with support, great understanding and empathy.
Job Title: Administrator
What I do:
It is my privilege to provide the home and residents with administrative support on a daily basis.
My experience:
As a certified bookkeeper and with over 35 years of experience providing administrative support, I have worked in many sectors including finance, private healthcare and residential care, of which residential care is my favourite.
About me:
With three adult children, two dogs, a cat and a husband, I’m kept busy for most of my free time.
