Review from Marvin M (Son of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience

All in all this home seems to be lovely, Mum doesn't remember anything but she seems to be reasonably happy most of the time considering, plenty of activities to occupy their minds so not left sitting for hours on end. Staff are all friendly and attentive and always someone there when you need them.

The only thing I found wrong is that after a call from my sister, I had to supply her with shampoo and shower gel.

Reply from Martha Piper, Reviews Team at Prince George House

Dear Marvin, we are pleased to hear that your mother is happy with the care she’s experiencing at Prince George House. Our dedicated lifestyle team work hard to ensure there is a variety of meaningful activities on offer each day, including reminiscence and sensory activities for residents living with dementia. Whilst the care team at Prince George House offer support with personal care whenever needed, we do advise relatives purchase their own toiletries including shampoo and shower gel as these are not provided by the home. Where residents require support to visit local shops to purchase these items, this will of course be offered.

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Review from Susan B (Aunt of Resident) published on 23 August 2023
Submitted via Website • Report

Overall Experience

I have worked in a care home, but I can honestly say this is one of the best homes.
The staff are caring and helpful. The home is always doing activities with the residents and provide such care. There is always someone ready to sit down and listen, and nothing is too much trouble for them.
Trips

out, fetes, etc.
The home is warm and welcoming and the coffee area is a great way to relax.

Reply from Holly Cole, Reviews Team at Prince George House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from S G (Wife of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience

The best thing about Prince George House is undoubtedly the staff who are friendly and welcoming and work hard to create a warm and caring atmosphere. The house and gardens are clean and well maintained. The standard of catering is excellent; meals are freshly prepared, nourishing and offer plenty of

choice.

Reply from Holly Cole, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us with any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team

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Review from K R (Son of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience

Mum came to the home after an extensive hospital stay, and it was obvious that she wasn't going to able to go back to her own home. She has received excellent care and attention from all the staff. Cleanliness and hygiene have been paramount. She is well respected and loved. The care team in her suite

are always unfailingly friendly and helpful. We are always been kept well-informed about her health.
The catering for Mum and other residents is superb. The reception staff are always welcoming. There are always many activities being held during the week. We feel so lucky to have found Mum this home.

Reply from Martha Piper, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from S M (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience

All staff are always friendly and helpful.
Feel my dad gets very good care even though they are sometimes stretched staff-wise. When attending to him they treat him with dignity and a jovial manner. He's been in bed for over a year without developing any additional problems. Room always clean and tidy.

Reply from Samantha Debenham, Reviews Team at Prince George House

We are so pleased to hear that you feel your father is receiving great care from our dedicated team. At Prince George House, we ensure every resident is treated with dignity and respect whilst receiving compassionate care, so are happy to hear this is your experience. Please be reassured that we make sure to staff our suites appropriately to provide ample support for residents at all hours of the day. Where unavoidable absence occurs, we can call in additional support staff.

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Review from S B (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience

I have found the carers are kind and friendly and generally communication is good. There have however been occasions when there has been a breakdown in communication between permanent carers and agency staff.

Reply from Samantha Debenham, Reviews Team at Prince George House

We are pleased to hear that you find the team at Prince George House friendly and helpful; we always place great importance on ensuring relatives feel supported and well communicated with during their loved one’s time at the home. Where we very occasionally use agency staff to cover shifts as necessary, we work to ensure thorough handovers take place between teams and records are updated as required.

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Review from Dean B (Brother of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience

Home always clean and bright, staff always willing to help and assist. There is sometimes a disconnect on information but this does not take away the fantastic service offered.
You could not wish for a better standard of care and all involved should be congratulated.

Reply from Samantha Debenham, Reviews Team at Prince George House

Thank you for your heartwarming comments towards the care and facilities at Prince George House. Our team work hard to keep the home clean and welcoming for everyone. At Prince George House, we run regular relative meetings to give families a platform to raise any questions or suggestions they may have. This also provides relatives with the opportunity to discuss their loved one’s care plan in more detail with the team. Over and above this, we work to communicate regularly with relatives so will be in touch soon to discuss any concerns or questions you may have.

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Review from Jenny B (Daughter of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience

Prince George is a lovely home, very welcoming. Nothing is too much trouble. The staff are wonderful and very caring. The food is outstanding. Plenty of activities for the residents to take part in if they so wish. Lovely atmosphere. I would definitely recommend this home.

Reply from Martha Piper, Reviews Team at Prince George House

Hi Jenny, thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team.

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Review from Danny J O (Son-in-law of Resident) published on 15 August 2023
Submitted via Website • Report

Overall Experience

Our review actually begins from when dad came to Prince George house way back in October ‘22.
We feel he is receiving the best level of care that he has ever had and wish for it to continue. The staff are always responsive and show real people skills when it comes to it and is most needed. We feel

very confident in Care UK that the service on offer is really very good indeed. The whole place seems to operate like a huge well oiled (and I will like to add organised) machine with all levels of staff doing their utmost to carry out their responsibilities - and still have time to check in with you to see how everyone is and how everything is going - just amazing being able to witness first hand something so harmonious in operation. Please don’t change you really are doing such a great job and long may it continue. Absolutely worth a five star rating across the board.

Reply from Holly Cole, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, many thanks the Care UK team.

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Review from M B (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience

My mother has been at Prince George House and is coming to end of life and has some complex needs. The care offered by the staff has been excellent. As a family we are grateful for the care offered.

Reply from Martha Piper, Reviews Team at Prince George House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from A S (Son of Resident) published on 14 August 2023
Submitted via Website • Report

Overall Experience

Following a fall, my father aged 91, on advice from professionals, needed full time residential care. The experience we have received from everyone at Prince George House has been first class. We are always informed of any issues and my father, considering his condition, seems happy. Highly recommended.

Reply from Martha Piper, Reviews Team at Prince George House

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Prince George House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks, the Care UK team

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Review from L H (Sister of Resident) published on 12 August 2023
Submitted via Website • Report

Overall Experience

Always a warm welcome. Staff are aware of my brother's history/current needs. He speaks of how good the staff and the food are. Visitors are very welcome.
I can leave Prince George House knowing he is well cared for.

Reply from Holly Cole, Reviews Team at Prince George House

Thank you very much for taking the time to leave us feedback about your experience. We're glad to hear that your brother is well-settled and you're happy with the care he receives. Thank you also for your kind words about the staff and food; we will pass this on.
Thank you for your time and kind words.
Many thanks, the Care UK team.

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Review from R T (Husband of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience

I rated food and drinks as poor because some time I noticed that patients can go for long periods of time without being given a drink because carers are too busy.
Rooms were rated poorly because a drawer in my wife’s room has a door missing for over three weeks with no repair. A rubbish bin was missing

for three days. I talked with the cleaning lady and she was able to replace it. Now the serving desk (the table she eats from) has gone missing.

Reply from Samantha Debenham, Reviews Team at Prince George House

We appreciate you taking the time to feedback about your wife’s experience at Prince George House, although we are saddened and surprised to hear of your comments surrounding mealtimes and the moving of furniture. Residents are provided with a selection of nutritious meals at breakfast, lunch and dinner times, whilst our snacking stations are well stocked throughout the day. Our care team also keep a record of resident hydration levels as part of a comprehensive care plan. We encourage residents and their families to flag any maintenance issues to our maintenance team, as they are dedicated to ensuring our facilities are always well-kept and in full working order. This includes items of furniture that need replacing or installing, so every resident has everything they need without inconvenience.

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Review from C G (Daughter of Resident) published on 23 January 2023
Submitted via Postal Card • Report

Overall Experience

The staff are fab. Always there to support both my mum and myself when I come to visit. They are caring and kind. Recently we requested a Christmas lunch for my mum and my family and they pushed the boat out, giving us a private room and a lovely 3 course Christmas dinner. We even brought our pet dog

along for Mum to cuddle!

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Review from Anne W (Daughter of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience

All of the staff are warm and friendly and take excellent care of mum. They encourage her to participate in the many great activities provided. Also they have taken the time to know what food she likes so that she has a choice of meals that she likes whilst maintaining a balanced diet. The on-site hairdressing

and nail care is excellent as is the health care when needed. Mum's room is kept clean. She is very happy in Prince George House and I feel welcome when visiting her there.

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Review from David C (Husband of Resident) published on 29 September 2022
Submitted via Website • Report

Overall Experience

Be very aware that this 'Care' Home is tragically totally unsuitable for respite. (I note remarks made 4 years ago by someone, which almost mirrors our experience recently). Since I continue to be in 'dispute' with the owners, following their 'review' of my wife's very unhappy few day's stay there,

I will say no more at this stage. All I ever wanted was a full, and immediate apology*. As it is, 3 months later; I have had to 'drag' a very half-hearted partial 'apology' out of anyone in authority. When I finally managed to prise my wife out, and home in July; she spent the next few weeks asking me every morning - "Can I stay with you?" Suffice it to say, it took both of us weeks to get over the intense trauma they needlessly inflicted upon us. Look out for more in local and national media - unless finally, someone soon sends us the apologetic * letter we fully deserved in the first place.

Reply from Samantha Debenham, Personal Assistant at Prince George House

Many thanks for taking the time to review Prince George House, we value any feedback that may help us improve the service we provide. We are committed to understanding and addressing any issues raised and have undertaken a thorough investigation of your concerns, discussed our findings with you and reviewed some of our processes to ensure our teams learn from this experience. We are happy to review the matter further through the lines of communication we already have open, or you can escalate any outstanding concerns through the complaints procedure outlined on our website. Once again, please accept our sincere apologies for any distress caused.

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Review from F D (Daughter of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

I found all carers and staff to be caring, kind and fond of Mum. However, certain requests for Mum's needs were not carried out. Senior staff I found hard to approach for information as always too busy.
Mum's spectacles have been missing for about three to four weeks and don't feel much effort has

been taken to find them.

Reply from Samantha Debenham, Personal Assistant at Prince George House

Thank you for taking the time out to review Prince George House and for sharing this constructive feedback, we are always looking at ways we can improve the service we offer.
We are delighted to hear your comments regarding our caring and kind team and for rating your overall experience 4 stars. The point you have raised regarding senior staff, we just want to reassure you the senior team are always available for relatives, whether that’s in person or over the phone. We always encourage relatives to speak directly with the Home Manager if there are any concerns so that we can address them immediately. The Home Manager will be available should you need to discuss any further concerns.
Thank you for taking the time to provide this feedback.

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Review from R N (Husband of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience

Overall I and my family are satisfied that our loved one is being cared for and stimulated and treated with dignity. All the staff we have encountered on the suite are cheerful, friendly and respectful towards my wife and us as her wider family and are clearly very hardworking. It's a pity there aren't

another 2 (or even 3!) members of staff for each shift to share the world loads, but also to enable residents more time with one-on-one. Someone to sit and chat with, to have a cup of tea with or a little stroll around the garden.

Reply from Samantha Debenham, Personal Assistant at Prince George House

Thank you for taking the time to write a review for Prince George House – we value all positive and negative feedback that will help us to ensure we are always improving the service we offer to residents. At Care UK, we pride ourselves on the care we provide and on our approach to fulfilling lives with daily activities.
We are pleased to report that your wife loves getting involved in the group activities at Prince George House and has a great relationship with our lifestyle team. We have a dedicated lifestyle team which focuses on both 1-2-1 time and group activities. At Prince George House we have good staffing levels within this team and this is something we constantly review to ensure we are offering a premium service.
Thank you for taking the time to provide this feedback.

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Review from Debbie B (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience

My father was admitted to Prince George House last year after a sudden illness. Having never been away from my mother and his home in 65 years he was obviously very anxious. The staff were so very kind and welcomed him into the home. Dad soon realised that he was very well cared for and that he could

ask for assistance at any time. He enjoyed mealtimes in the dining area where he soon made friends and also enjoyed socialising with the lovely staff. All staff were so very helpful. Nothing appeared to be too much trouble. When hospitalised towards the end of his life his wish was to be returned to Prince George as soon as possible where he knew he would be treated with love and respect. Close family members were able to visit and be with him when he passed away. For this we were truly grateful, it meant so much to us to be by his side. The staff are wonderful. Thank you to all the staff. It was a pleasure to know you all and heartfelt thanks for all you did for Dad.

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Review from M C (Daughter-in-law of Resident) published on 25 March 2022
Submitted via Website • Report

Overall Experience

Prince George House is very welcoming as soon as you walk in you are greeted with the polite and professional Receptionist. My mother-in-law always praise the staff how helpful and caring they are. Meals, snacks and drinks are always available and the rooms are always clean and tidy. Would definitely

recommend.

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