Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 141 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.

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Care Provided by Cavell Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pedro Campos (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cavell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,571
    • Self-Funded Residential Dementia Care from £1,661
    • RESPITE Self-Funded Residential Care from £1,781
    • RESPITE Self-Funded Residential Dementia Care from £1,871

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cavell Court Reviews (141)

Total of 141, showing 21-40
9.8

Cavell Court has a Review Score of 9.8 (9.825) out of 10, based on 24 reviews in the last 2 years. Over all time Cavell Court has 141 reviews.

Overall Experience

  • 117
  • 17
  • 5
  • 2
  • 0

Date Published

141
4
10
24
117

Review from B D (Niece of Resident) published on 21 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my first contact with the Cavell Court Care Home staff, which happened during the latter part of May 2023, I have been impressed by their friendliness and concern for the residents receiving their care. My very elderly uncle, who has mixed dementia, was discharged from hospital to Cavell Court.
He has settled in well and has thrived since being a resident. He praises the food. It is good to know he is eating three meals a day now. It appears he has even put on some weight which is good for him. As far as I can tell, he is enjoying interacting with the carers and some of the other residents. He has even participated in some of the seated, gentle yoga sessions which was great to hear. Hopefully, he will be able to remain a resident of Cavell Court where he is well looked after by the care teams. They cannot be thanked enough.

Reply from Martha Piper, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Keith B (Son of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Cavell Court Care Home in April 2023 and with the kind support and encouragement of all the staff has now settled into her new home. We can't praise the staff enough in the way they care and support Mum. A big thank you to all.

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Review from Janis W (Wife of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of the care staff at Cavell Court Care Home. Both day and night staff have shown such love and care to my husband and he has made a remarkable improvement in health during his stay. I feel the carers are my friends! Thank you Cavell Court.

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Review from Adam C (Son of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad, who has Parkinson's, dementia, went to Cavell Court Care Home after an unexpected and immediate need for respite care. One member of staff at Cavell Court was far more efficient in calling me back and answering my questions than any other similar care home. We managed to view a room the same
day and the process of arranging respite care was straightforward and only took three days. Due to circumstances beyond our control, my dad is now staying as a permanent resident at Cavell Court. He has settled in well which makes visiting and leaving him that little bit easier for me and my mum. His room is clean and spacious with a nice en-suite. Being purpose-built, the corridors are wide and make it easier for him to be mobile. The food menu is varied and all the staff I have met have been helpful and friendly. There is a pleasant garden and the reception area has a 'cafe style' area with a coffee machine and cakes where you can meet your loved one if you don't want to go to their room.

Reply from Martha Piper, Reviews Team at Cavell Court

Hi Adam, thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from C H (Daughter of Resident) published on 1 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Mum has been in Cavell Court for nearly 18 months. Staff have been supportive and caring throughout. Sadly things have changed due to the mixing of suites.
It’s now chaotic, noisy and busy and staff seem overworked and stressed which isn’t their fault. Waiting times for personal care have been from
15-45 minutes.
Rooms are clean, spacious with en-suite
Meals have declined and are later and later each day.

Reply from Samantha Debenham, PA to Marketing Director at Cavell Court

We are glad to hear you are pleased with the staff’s supportive and caring nature, as well as the cleanliness of your mother’s room at Cavell Court. Although we have opened lounges up to be used by residents on different suites, this has been done purely for the benefit of residents to encourage socialising and access to further space. Decisions at Cavell Court are made in the interest of residents, and we communicate this to all team members, so as to promote a supportive home environment for residents and staff alike. Our kitchen team work to provide a consistent service so residents know when to expect mealtimes, although food is always available throughout the day upon request.


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Review from L K (Daughter-in-law of Resident) published on 22 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartfelt thanks to all staff for the excellent care given to my mum (ninety-nine) who came here from hospital after a fall. Mum was relaxed, happy, pain and stress-free and died peacefully in this impeccably maintained and comfortable home.
The care team were unfailingly kind, loving and professional,
attentive to her every need, mental and physical. They showed great compassion and humanity treating her with dignity and always went the extra mile. Visitors were warmly welcomed and frequently commented on the high standard of care and the warmth of her carers.
The admin team was also highly professional from reception to trouble-free admission to finding out about Mum’s background, lifestyle, likes and dislikes. Relationships and coordination with the Hospital and District Care Team involved at various times in Mum’s care were excellent as were all aspects of customer care including phone calls and personal contacts with relatives and friends.
Our confidence was total.

Reply from Holly Cole, Reviews Team at Cavell Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cavell Court Care Home - Care UK, we set a high standard for ourselves so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Lisa C (Daughter of Resident) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father passed away on 01/01/2023 with me and my daughter holding his hand after he had spent the last fifteen months being cared for by the most amazing carers. Everyone I came into contact with was kind and welcoming, nothing was ever too much trouble. He was shown kindness, dignity, laughter and
love. His room was always clean, meals varied and well planned and there were plenty of snacks for him to help himself to. From the minute I walked into reception I was welcomed. The young carers to the more experienced ones blew me away with their compassion. I want to thank each and every one of you who cared for him in whatever way. You always went that extra mile. I will miss him and I will truly miss seeing you all on my visits. Thank you from myself and family.

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Review from Rachel D (Daughter of Resident) published on 20 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavell Court Care Home is currently looking after my father who has advanced-stage Alzheimer's.
When we've visited the home it has been consistently welcoming and the environment is very stable, clean and has a very warm atmosphere.
All the care staff we have met whilst visiting my father have demonstrated
real care and understanding of his needs. The care is administered compassionately and it feels the residents are treated with respect.
I've spoken to a number of the staff and leaders and they've all been very helpful to me.
My father seems very settled at Cavell Court Care Home. Thank you for looking after him so well.

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Review from Juanita K (Respite Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavell Court Care Home has been an amazing home for Dad, he has advanced Alzheimer's and can be difficult but the staff have been very caring and considerate towards his needs so much so that he never wants to come back home. All the staff are very welcoming and friendly.

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Review from M W (Wife of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has not been in Cavell Court Care Home for long but we, as a family, are so happy that he is able to stay permanently following extended respite. I am relieved as it is the best care home he has ever stayed in. The staff seem to really care about their residents with good humour and are very
observant in respect of spotting a brewing illness. They will also update me promptly and welcome as many calls as I like if I have any concerns. They are friendly and actually listen to me and any suggestions I may have in respect of his care. Most importantly, my husband is happy and settled and does not ask to come home with me when I leave. If my husband is well cared for and happy then I am very happy.

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Review from Judy B (Daughter of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to try a care home but has settled into Cavell Court Care Home well thanks to the warm welcome from the staff and other residents. Nothing is too much trouble for the staff even when under an enormous amount of pressure. We are always warmly greeted and also made to feel welcome.

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Review from K H (Daughter of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot rate Cavell Court and the team high enough. My mum needed urgent respite care after 3 weeks in hospital. We were very hesitant as though she should be with us at home. However, the staff made this decision and transition so easy for us and mum. Since being at Cavell Court mum
has improved significantly both engaging with the wonderful staff and much improved mobility and mum looks so much healthier and happier. The staff are caring and loving. Thank you to all the team at Cavell Court, keep doing what you do as it’s so important our loved ones receive the best of care in a relaxed, safe and homely environment which you do. Thank you

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Review from D S (Son of Resident) published on 20 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice home, relaxed feel and helpful staff. Very clean and well organised with nice outdoor spaces. Good communication with regards to admission and discharge. Additional cost for haircut and chiropodist unavailable during our two-week stay. Other residents appeared to be happy and had plenty of
opportunities to socialise. Ground floor rooms are particularly nice on the courtyard side.

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Review from Roger M (Respite Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is little more to say beyond the note and card already given. To attempt to add to that glowing overview is unlikely to be helpful because it inevitably takes us into nit-picking, which should not be extrapolated from only one stay of ten days.
I have one comment on process, relating to my particular
case, which is that the administration of medications should be worked through at the outset of a stay. In my case, some drugs are for patient - dosage, which varies, and cannot easily be fully described in a few words on the packet or jar.
Beyond that, I have one request - it should be compulsory for name badges to be worn by staff and offered to residents.
I expect it will be tough to maintain the standards you have set - so good luck.
And I do look forward to my next visit if circumstances so arise.

Reply from Samantha Debenham, Personal Assistant at Cavell Court

Thanks for rating your overall experience with Cavell Court five stars.
We are delighted you enjoyed your time with us, we loved having you too.
Thank you for taking the time out to review us and for sharing this constructive feedback, we are always looking at ways we can improve the service we offer. The points you have raised are very valid and we’ll be taking steps to ensure that medication is discussed on admission – apologies this wasn’t.
As part of our steps, we’ll be talking to our residents at their next weekly meeting about how we can help new residents to settle into the suite.
Thank you for taking the time to provide this helpful feedback and we would love to see you again.


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Review from Pamela T (Wife of Resident) published on 17 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear husband has had Alzheimer's for five years now and after being discharged from hospital after a four-week stay he was transferred to Cavell Court Care Home. This situation has been heartbreaking as he and I do not have close family and the separation has been so very painful. He has been at
Cavell Court now for six weeks and I cannot commend the staff more, although they are all under tremendous pressure they have taken real good care of me too. His care is outstanding, nothing is too much trouble even down to him having his favourite glass of whisky each evening. He seems so calm and happy there and has settled well I know because of the care and attention you are giving him. A placement for him closer to home is being looked for but I cannot imagine him finding a better place than Cavell Court. If we are not successful I would be happy to try and secure his long term care with you as I know he is safe and secure. Thank you.

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Review from Heidi D (Daughter of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot commend the staff of Cavell Court Care Home enough. The empathy and warmth shown to us all through what was a very challenging and difficult time left us feeling supported, informed and confident that this was absolutely the right placement for our precious loved one. It was clear
from the initial contact with the homes customer relations manager, from the warmth of the language used to the level of information and assurance provided, that all of our experiences were important and that the placement should be as easy and reassuring for our loved one as possible. All of the staff that we have had contact with both pre and post-placement have been incredibly welcoming, from the first assessment to the lovely reception staff organising testing kits and booking visiting slots.
Once placed and settled in the home, every visit demonstrates the warmth and empathy all staff provide to what they consider their residents. We are so grateful to have our loved one cared for by them.

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Review from Peter E (Husband of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is very happy in the Cavill Court Care Home.

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Review from D D (Daughter of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was discharged from hospital and placed in Cavell Court for 6 weeks. Whilst in their care she received fantastic care and has been well cared for. The staff are friendly and professional and like my mother. I believe all the residents are treated with care and dignity. I highly recommend Cavell
Court.

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Review from Sandra C (Daughter of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my father received whilst at Cavell Court was Fantastic! Every member of the team from admin to care staff provided an exemplary level of compassion and care for both my father and us, as a family. The only criticism Dad would have is about the food but he is a very fussy eater!

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Review from Katy S (Daughter of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavell Court is a warm and friendly care home with a cheerful atmosphere. The staff at Cavell Court looked after my dad with kindness, respect, and good humour all along. I was always reassured when I visited or spoke to Dad that he was surrounded by good people, as he told me himself, and he was a
good judge of character. Dad loved the activities, thanks to the staff helping him get involved, he especially loved the music. I will always be grateful to the staff at Cavell Court for looking after my dad so well.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Cavell Court is calculated as follows: ( (245 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 280 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cavell Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.