Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 141 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.

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Care Provided by Cavell Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pedro Campos (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cavell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,571
    • Self-Funded Residential Dementia Care from £1,661
    • RESPITE Self-Funded Residential Care from £1,781
    • RESPITE Self-Funded Residential Dementia Care from £1,871

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cavell Court Reviews (141)

Total of 141, showing 41-60
9.8

Cavell Court has a Review Score of 9.8 (9.825) out of 10, based on 24 reviews in the last 2 years. Over all time Cavell Court has 141 reviews.

Overall Experience

  • 117
  • 17
  • 5
  • 2
  • 0

Date Published

141
4
10
24
117

Review from Andrea C (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was accepted at Cavell Court and they have been treating her so well and caring. All staff are lovely, they’ve been doing so much for her and I’m forever grateful! Communication has been amazing too, we always keep in touch.
Also, communication with staff has been very good too!
I would definitely
recommend Cavell Court to family and friends if they ever needed!
I also would like to say thank you to Cavell Court for everything they have been doing, especially now during these difficult times we all going through. Thank you!

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Review from Fiona M (Regular Volunteer) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavell Court is a state of the art care home with a fabulous garden and engaging activities for residents. I have been involved as an artist visiting in pre-Covid times providing activity and engagement for the residents. Residents have been involved in art projects, reminiscence projects and starred
in films that we have produced giving them an extra activity. Cavell Court is always welcoming and safe and the staff always provide a smile (and biscuits) which is so important for the elderly people, who often feel isolated.

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Review from Tim E (Regular Volunteer) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have volunteered at Cavell Court for some time and find the staff helpful and engaged. The residents appreciate the activities and events that are put on and enjoy taking part. We chat about films and music from their heyday and create activities based on these memories. The rooms are clean and decorated
well, including the communal spaces, which are airy and light.

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Review from Bob G (Son of Resident) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother moved into Cavell Court in July 2020 she has been made to feel very welcome and as a result, has quickly settled in. She has been engaged with a variety of different activities and benefitted from high levels of interaction with staff and other residents. Overall, so far, we are happy
that she is being well looked after and cared for.

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Review from Lauren R (Regular Volunteer) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavell Court is a lovely care home that has dealt with and is dealing with the Covid crisis amazingly. They have protected the residents so that the home is Covid free whilst continuing to provide care and activities for the residents. In general, the staff are very friendly and they obviously care
about the residents in the home. I came to the home with no experience and all the staff were patient and very kind to me. I love coming to the care home every day.

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Review from Timothy Y (Regular Volunteer) published on 19 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As part of my role as a Community Pioneer with St. Peter's Church in Cringleford and the Cringleford Hub, I am a regular visitor to Cavell Court. As a team, we offer a monthly Church service in the Cavell Court cinema room where we usually sing hymns, have a bible reading and a short reflection on it,
with sharing communion and followed by a drink and a chat. We work very closely with the Lead Lifestyle Co-ordinator at Cavell Court, and her energetic co-workers to support the spiritual needs of the residents. Cavel Court also have a great track record for engagement with the wider community. Through generosity and hospitality, they have hosted our local baby and toddler group where Cringleford's youngest residents meet it's oldest, which is fun. In my dealings with the team at Cavell court, they consistently come across as warm, encouraging and upbeat. I often say to people that if I had to live in a care home when I get older, I hope it'll be somewhere like Cavell Court.

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Review from Ian (Son of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

You all looked after Mum so well and under such tough conditions; Covid-19 must make your jobs so hard, as for residents.
Particularly at the end, the genuine caring approach of your staff moved my brother and me so much.
I am unable to put into words how difficult it is for a son to pass principle
care of one's frail, precious mother over to 'unknown' others, and how grateful I am for your tenderness, professionalism (when doing all those very personal jobs that she needed your help with) and smiles of care and understanding when we came for those last few days. Can I also pass on my heartfelt thanks for the lovely card and condolences sent by all who cared for her in the 3 months she was with you. Know I am grateful to you.

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Review from Eleanor M (Daughter of Resident) published on 13 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the standard of care my father has received since moving into Cavell Court in December. The staff are lovely and obviously care for all the residents. There is a wide variety of activities for the residents to do if they choose. The food is tasty and varied; my father is definitely
eating better since he moved in. There were some communication issues at first between the home and myself, but these has now been resolved to my satisfaction. The home feels airy and light; a real home from home and is kept very clean. I always feel welcomed when I visit and my father is happy and well looked after.

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Review from E C (Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Came for respite care and was very impressed with both the home and especially the care and kindness of the staff. A very friendly, jolly care home.

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Review from Ann W (Niece of Resident) published on 12 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care was fine and the care staff were friendly and efficient. The management team, however, we hardly ever saw and did not engage with us other than to secure payment of respite stay. On the morning that we arrived to take our aunt back to her home, the only person we spoke to was a member of
the care team who handed over medication with no explanation of when meds should be taken. Her discharge from the home was a very cold affair. One of our main concerns during the respite period was that on occasions, the decorator's dog was allowed to roam and run around at will and on one occasion bounded into our aunt's room and jumped all over the bed. We had our three-year-old granddaughter with us and the dog ran in so excitedly that our granddaughter was nearly knocked over. Had this been an elderly resident, the dog could easily have caused them to have a fall which we felt was worrying. We appreciated the care given so that our aunt felt well enough to return home again.

Reply from Samantha Debenham, Personal Assistant at Cavell Court

We would like to thank you for taking the time to write a review and for your positive scores regarding the activities and facilities at Cavell Court, as well as the overall standard of the home. We are pleased that your Aunt felt the care and activities team made her stay comfortable, enabling her to return home feeling well enough. We are always looking for ways to actively improve our service and offering to residents and so we value and appreciate all feedback we receive. We are disappointed to hear of your concerns and your experience during your Aunt's discharge. We will be fully reviewing this process with the team, taking your points into consideration. Please do not hesitate to speak to the home manager should you wish to discuss your concerns further.


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Review from J D (Resident) assisted by family/friend published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring.
Friendly atmosphere.
Clean.
Would recommend.

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Review from Maggie H (Daughter of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a bright, cheerful place, which has a hotel feel in many respects but is also comfortable and welcoming. I visited a few places before deciding on this home, which ticked a lot of our boxes. I particularly like the fact that it caters for everybody from the dementia-free through to those requiring
nursing care, which means that as my mother’s condition deteriorates, I won’t have to move her to another home. It is also in a convenient location, handy for friends and relatives to visit. We were also lucky in that two rooms were available, meaning that both my mother and step-father could move in together, which is great for them. The food seems excellent, and my mother has not once complained of feeling hungry. Indeed, the chocolate she ate voraciously at home is now untouched in her drawer! I am particularly impressed by the staff, as so far all have been warm, friendly and understanding when issues arise. I feel I can talk to anyone and get a helpful response.

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Review from John J (Friend of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend came to Cavell Court in December 2019, initially for four weeks of respite care. He seems to have settled in well and welcomes having three meals provided every day plus help from the staff and no washing or cleaning to worry about.
The staff are very friendly to visitors and keep me well
informed and there are good common rooms available to spend time with the person living at Cavell Court.

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Review from G W (Wife of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was very happy at Cavell Court, although he deteriorated rapidly in the last 5 days of his life, he was very well looked after by all the staff. I cannot fault the care we received, as I too was looked after and able to stay with my husband until his death. The staff were amazing, I couldn't
have asked for more.

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Review from J P (Daughter of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our Mum has lived at Cavell Court for nearly two years. During this time, and especially as her care needs increased, the team on the ground floor looked after her with diligence, compassion, respect and love. We are so thankful to them all. We felt cared for during the last difficult weeks and will
not forget their kindness.

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Review from Lorna S (Wife of Resident) published on 26 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are friendly and kind and my husband is happy. The laundry service needs help and is not big enough for the number of patients. Machinery is always breaking down, not fair on the laundry staff. Always chasing clothes for my husband.

Reply from Samantha Debenham at Cavell Court

Thank you for taking the time to write a review for Cavell Court and for your positive comments and scores regarding the friendly and kind staff, plus overall standard of the home. We would also like to thank you for your excellent scores on the food and drink, safety and security in the home as well as the management and staff who provide dedicated care and support to residents. We value all feedback and are sorry to hear that the laundry service has not been meeting your expectations. Since our new home manager has been in place, the laundry machinery has been addressed and the laundry process has been assessed with the support of the laundry team. We are pleased to confirm that since addressing the machinery, no issues have occurred and a new approach to our laundry service has been agreed which, going forward, should reduce the issues previously experienced. Thanks again for taking the time to write a review – should you have any further concerns please don’t hesitate to get in touch or approach the home manager.


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Review from A S (Son of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall staff are caring and have the patients' interests at heart.
Rooms and common areas are pleasant and clean.
On a few occasions, some fellow patients have needed extra care and this can fall to visitors to sort.

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Review from Frances N (Daughter of Resident) published on 11 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to the staff who have shown care and kindness to my parents over the last few weeks. It is very much appreciated.

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Review from Sarah (Daughter of Resident) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough my gratitude to the staff and especially the careers on The Goodwin Suite. Despite their day to day challenges, in my experience, they go above and beyond to care for their residents. They provide a safe environment, a listening ear, wonderful care and laughter often is heard
throughout the suite.
It is not easy to have to place a loved one in residential care, in fact, it is heartbreaking. Knowing my mum is so well cared for and treated with respect and genuine fondness has given my family peace.
My mum has just had a birthday and one of the carers came in especially on her day off bringing flowers and chocolates to help celebrate her birthday. A sample of the care I have witnessed.

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Review from D C (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is a friendly, warm atmosphere. Staff are friendly and know residents well. We are very pleased as to how my mother has settled in.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Cavell Court is calculated as follows: ( (245 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 280 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cavell Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.