Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 141 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.

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Care Provided by Cavell Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pedro Campos (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cavell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,571
    • Self-Funded Residential Dementia Care from £1,661
    • RESPITE Self-Funded Residential Care from £1,781
    • RESPITE Self-Funded Residential Dementia Care from £1,871

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cavell Court Reviews (141)

Total of 141, showing 81-100
9.8

Cavell Court has a Review Score of 9.8 (9.825) out of 10, based on 24 reviews in the last 2 years. Over all time Cavell Court has 141 reviews.

Overall Experience

  • 117
  • 17
  • 5
  • 2
  • 0

Date Published

141
4
10
24
117

Review from Susan D (Relative of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in Cavell Court and I could not fault anything. The staff, the care, the food was all outstanding. Brilliant all round.

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Review from Diane D (Relative of Resident) published on 2 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A relative was in your care, could not fault the staff. They went the extra mile.
I feel it is like a five-star hotel.

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Review from Margaret P (Sister of Resident) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best home care and staff we have ever met. So polite and can not do enough for patients and visitors. I would recommend to anyone and would use it myself but hope we both do not need it. Special people (staff).

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Review from Michael M (Son of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Cavell Court were nothing less than excellent with mom during her time there. Mom was treated with love, kindness and dignity and was made to feel very special. This helped mom settle in during a difficult time in her life. This, in turn, gave us (her family) great comfort that mom
was being looked after properly.

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Review from Sally B (Wife of Resident) published on 1 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found staff to be very helpful and genuinely enjoy their work which is a credit to the whole team.
Really grateful for everyone's care and compassion.
Thank you all so much Cavell Court.

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Review from Amanda D (Daughter of Resident) published on 27 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is staying at Cavell Court for a few months. He was very anxious about living in a care home, having been fully independent in his own home before a recent prolonged hospital stay but, from the day he arrived, the Cavell Court staff have made every effort to help him to settle in. They are
always friendly and helpful, going out of their way to make him feel at home. The atmosphere at Cavell Court is very welcoming, with excellent facilities for residents, comfortable, well-equipped en suite rooms, and a rather nice coffee bar/meeting place. We couldn't be happier with the care my father is receiving.

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Review from A H (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely anxious about the prospect of Mum in law moving to a care home from the home she loved. The staff at Cavell Court made it much simpler and less stressful than we had anticipated, from the administration to the move of her furniture into the room. We cannot believe the difference.
She is knitting again which she hasn't done for years and has joined the book group. She is looking forward to some of the trips out in the next few weeks.

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Review from Carin N (Daughter-in-law of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed urgent respite for a week and were so lucky to find a room at Cavell Court. It was like staying in a 5-star hotel and staff so helpful and caring. Thank you so much and also took the time to listen to us too!

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Review from M F (Resident) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly helpful staff always there to help when needed.

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Review from Nicole d (Resident) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, very attentive and aware of my needs. My neighbour is a bit noisy, especially at night, but this is not their fault. They have always done their best for me!

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Review from J B (Respite Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very kind.

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Review from S D (Friend of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Husband and I cam to see my friend. Very friendly, had a meal, very nice, clean and tidy. Would recommend any time.

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Review from Colin B (Brother-in-law of Resident) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean, well looked after premises. Staff very obliging, helpful and informative when asked any questions, about the resident. Always interactive with residents, entertainment, clubs, workshops, to engage residents to mix and make friends, morning and afternoons. Visitors made to feel welcome,
tea, coffee, biscuits, and cakes offered. Good selection of meals, offered in the dining room, or in your room. Nice homely feel and atmosphere when you walk in.

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Review from Sarah M (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were fabulous - so kind, warm and helpful. We were made to feel most welcome. The environment is lovely - so beautifully presented and just the right amount of activities.

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Review from John G (Resident) published on 10 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following three days in the hospital undergoing total (left) hip replacement I chose to spend 7 days at Cavell Court on respite as I am a widower holding my own. From the first preoperation visit and from my arrival on 23/2/18 to my discharge on 7/3/18 I was looked after with care, kindness, respect
and affection by the care staff, the nurses and auxiliary staff including those not necessarily working on the ground floor. I was impressed by the building my own room and the general "buzz" about the place. The dining room facilities were excellent although my appetite was initially affected by the anaesthetic in hospital.

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Review from C A (Wife of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere in the area for those living with dementia - feels 'like home' with residents and visitors free to sit in lounge areas/coffee bar/individual rooms. Staff are always polite and friendly with a caring approach to those they look after. Visitors are always welcome - no set times. Food
is excellent in quality and plentiful in quantity.

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Review from Myrna B (Wife of Resident) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say my husband's 3 weeks stay at Cavell Court was exemplary - the total care by his team of carers in the nursing unit was excellent. As I was there each day, approx 5-6 hours, I saw how well the unit ran. Cavell Court was extremely welcoming to all the family. The whole complex was absolutely
spotless and the facilities were extremely good, although my husband was unable to use them.

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Review from Ian B (Son of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience from the care my dad received to the way us relatives were able to relax in the cafe and many lounge areas was impeccable.
Sadly for us, Dad passed away at the home but there wasn't anything more we could have wished for in terms of care and attention.
Dad left the building the
same way he came in - through the front door.

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Review from B W (Wife of Resident) published on 23 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, helpful, reassuring, positive and go out of their way to create comfort.
Respectful being treated as an individual with dignity. Attention to details smooth transition into care without a negative incident. Very welcoming to professional help and support like massage, simply generous with
support and counselling person centred for loved ones.

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Review from Diane T (Friend of Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good staff care and clean, friendly environment. Decor is excellent. Food and drink is very good. My friend has settled in and made friends very quickly. I can't fault the care home at all.

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Cavell Court is calculated as follows: ( (245 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 280 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cavell Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.