Cavell Court

140 Dragonfly Lane, Cringleford, Norwich NR4 7SW
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9.8 141 Reviews
  • Cavell Court, Norwich
Cavell Court delivers round-the-clock residential and dementia care on a permanent and respite basis. This spacious, purpose-built home is all about enabling residents to continue to enjoy a fantastic quality of life.

Every member of the team is dedicated to delivering person-centred care and ensuring residents enjoy each day to the full, whether that’s taking part in activities and outings or helping out with small tasks around the home, from gardening to folding laundry.

Life at Cavell Court is all about comfort and luxury, which is why each bedroom is of a high standard, with an en-suite wet room. Residents can also enjoy excellent facilities, such as a contemporary café, cinema and hair salon, as well as lovely grounds.

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Care Provided by Cavell Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 80 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Pedro Campos (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (80)
    • Single Rooms with ensuite Wet Room (80)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cavell Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,571
    • Self-Funded Residential Dementia Care from £1,661
    • RESPITE Self-Funded Residential Care from £1,781
    • RESPITE Self-Funded Residential Dementia Care from £1,871

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cavell Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cavell Court Reviews (141)

Total of 141, showing 101-120
9.8

Cavell Court has a Review Score of 9.8 (9.825) out of 10, based on 24 reviews in the last 2 years. Over all time Cavell Court has 141 reviews.

Overall Experience

  • 117
  • 17
  • 5
  • 2
  • 0

Date Published

141
4
10
24
117

Review from Simon A (Son of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The entire Cavell 'team', both care and administration, have worked both sensitively and professionally in helping my father to settle into his new situation and surroundings. At the same time, they have remained respectful of and flexible towards the feelings of his close family and friends. Supportive
all round, I'd say.

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Review from Valerie C (Friend of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is first class, more like a top hotel. My friend's room was large, bright and well furnished, including a large TV, and an excellent en-suite which is the norm for all the rooms. There are telephone points in all the rooms which enable residents to have their own landline if they wish
which is especially useful.
The dining room is lovely with well-set tables and the menu is excellent.
The lounge has comfy sofas and armchairs. But one of the nicest facilities is the coffee lounge, where residents and visitors can help themselves to a variety of teas and coffees or soft drinks and freshly made cakes. This is a lovely place to meet with friends, family or other residents or just read the newspapers which are supplied.
Finally and most importantly are the friendly, caring staff who go out of their way to make residents happy and well cared for and the nursing assistants are great. I visited several homes, but Cavell Court was by far the best.

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Review from Joyce D (Respite Resident) published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. Every member of staff has been very kind and helpful to me whatever I have asked about. I will be happy to recommend your care to others.

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Review from Marlene H (Niece of Resident) published on 22 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My aunt was in this care home for five weeks for 'End of Life Care'. My main issue with my aunt's care was that about 10 days before her passing we, as a family, were told not to give my Aunt any fluids as her reflux had stopped working and therefore any fluid intake would go straight into her lung.
I found that there is a fluid thickening agent that can be added to any fluid it then bypasses the lung. When asking the manager he replied, "never heard of such a thing"! This agent is listed on the sheets the carers fill in daily and on my aunt's sheets it was marked 'none given'. This is appalling that patients are being denied this in the last weeks of their life.


On the day my aunt passed away we rang to ask if she had been certified by a GP, the Manager replied "I don't know" but then went on to say that ''she had left the building". What a flippant attitude to take, he could have at least worded the situation better by at least saying that the undertakers had been to collect her body.


Reply from Samantha Debenham, Marketing Support Administrator at Cavell Court

Thank you for taking the time to provide your feedback and to bring your concerns to our attention. Your feedback prompted an immediate investigation which we are now working through with your involvement. As we are now in discussion with you around the detail of your aunt’s care, we would prefer not to go into the specifics in a public forum. However, we do want to reiterate that we do take any concerns about the care we deliver very seriously and are sorry that in this case we have not lived up to your expectations.


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Review from Jeanette M (Friend of Resident) published on 21 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely caring and helpful, clean, bright rooms, good choice and quality of food, a variety of entertainment and individuality considered at all times.
Administration staff very approachable and knowledgeable. Highly recommended for a care and nursing home.
I applied for end of
life care for my sick father, the administration staff could not have been more helpful, unfortunately dad passed away before he could be moved but I had chosen Cavell Court on the recommendation from a residents son. My survey is written on experiences shared by him and from my visits to his mother. I am sure I would have felt confident that dad would have been cared for with respect in his final days at Cavell Court, should it have been possible.

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Review from D J (Resident) published on 26 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and consider the food very good.

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Review from T L (Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy, helpful and I must say, I have nothing but good things to say about Cavell Court. I'm glad this is the place I decided to come to stay.

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Review from W G (Respite Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are spending a pleasant time here for respite care. We are very comfortable and well looked after by caring, patient and kind staff who are very willing and helpful. I, personally, am enjoying the break from the routine of caring for my husband who has dementia, and am already beginning to feel
more relaxed and rested. It is good just being lazy and knowing my husband is being taken care of.

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Review from Heather W (Respite Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As an old nurse from the 1940s (there are no more, more critical than they!) I found my 10-day stay at Cavell Court was excellent. I could not find one fault!
The care shown brought much happiness to residents and their friends.
This beautiful new building is a good place to be in.

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Review from David B (Son-in-law of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law had a very enjoyable six weeks respite care in Cavell Court. She was looked after exceptionally well and was reluctant to leave.
All the staff were kind, helpful and efficient.

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Review from D G (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The people at Cavell Court have been amazing to my dear Dad and my Mother in these very sad times for us. The support and compassion they have shown us is very much appreciated and the work you do doesn't go unnoticed. The place is immaculate and a credit to everyone involved with the place.

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Review from Joy T (Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cavell Court is first class. All the staff are great and can't do enough for me. On the whole first class.

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Review from C R (Wife of Resident) published on 27 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent. Highly recommend.

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Review from Emily C (Daughter of Resident) published on 13 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffered a major stroke in May 2011 which left her in a wheelchair and unable to communicate. She can often get frustrated and can easily become very distressed if her needs are not attended to promptly. In November 2016, I felt unable to cope with her sadly deteriorating health, so made the
difficult decision to move her into full-time care. The home is beautifully decorated, but the most compelling reason for her coming to live here is the wonderful staff who make her feel special and loved. I have no concerns leaving my precious mother in their loving care. All staff are kind, friendly and approachable and always make time to talk and take on board any concerns I may have. She is on the nursing floor due to her high dependency and I commend the team there for their compassion, professionalism and cheerfulness despite the many challenges that come with caring for the most disabled and end of life residents who live there. It is a calm and happy place to visit.

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Review from B C C (Friend of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-husband was suffering from bipolar, diabetes and vascular dementia. He had a fear of spending his last few years in care, so the family managed to support him in his own home lately with 24 hour care.
By the middle of February 2017 after innumerable short stays in hospital, we arranged for him
to become a resident at Cavell Court.
From the initial enquiry, the whole process was conducted with courteous professionalism. The transfer from hospital to Cavell Court, at least on Cavell Court's part, was efficient and considerate. The staff made every effort to make the process comfortable and stress free.
His fears and ours were immediately dispelled as he settled into his tastefully decorated room.
The staff were professional, caring and obliging. His comforts were fully met in terms of food, attention and consideration.
Our confidence in the provisions made grew with each visit. If only we had made the change earlier, he would have fully enjoyed this lovely environment.

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Review from S M (Daughter of Resident) published on 30 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Lovely accommodation and facilities.


Staff are kind and able but too few - certain shifts covered by only one very stressed and overworked staff member.


Reply from Samantha Debenham, Marketing Support Administrator at Cavell Court

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the facilities, rooms and activities at Cavell Court. We are also pleased that you find that residents are treated with dignity and that safety and security at the home is good. With regards to staffing levels, I would like to assure you that we do a full dependency analysis for each resident, which is used to plan the care team, in order to ensure that care is safe and appropriate for residents’ needs at all times. However, we do take your concerns seriously and will pass your comments to the home manager.


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Review from B S (Cousin of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our cousin has dementia and when she was diagnosed 18 months or so ago, she made the choice to move into a home.
We are very happy with the home and the way things have been dealt with.
She came from hospital after breaking her arm with her watch but it has since gone missing. They also had to cut
off a ring from her finger, but we have that in our possession.
Our cousin likes to keep to herself and doesn't socialise that much, although the staff do try their best to get her to mix with other residents on occasions.

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Review from David G (Son of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My Father resided in Cavell Court for 6 weeks before he sadly passed away in March. The opinion of Cavell Court is very mixed. Firstly it's incredibly expensive for what is effectively a Travelodge with 24-hour care. Some of the individual staff were very pleasant and very caring, but the concept of
ABC (Activity Based Care) was not apparent at all. Sure there was the occasional activity in the afternoon, but residents were not exactly encouraged to take part. The coffee shop is novel, but often the cakes had run out by lunchtime (often eaten by the staff). There are hardly any seats in the café, and on one visit a member of staff was spread out across one table for four and didn't offer to make space for our family. The food looks average to poor. When my Father died, not one member of staff came to the funeral and the Care home did not even send a card. This is POOR! Cavell Court felt more like a factory than a home which really cared. A caveat though: some staff really were lovely!!!

Reply from Samantha Debenham, Marketing Support Administrator at Cavell Court

Thank you very much for your feedback. We’re grateful for your comments and we are glad that you feel that staff members were pleasant and caring. Although we also understand that you have some concerns and would like to assure you that we take these very seriously. The café at Cavell Court is a busy and vibrant place, where residents, family and friends and visitors from the community can come together. We have seating for approximately 24 people, which at most times of the day is ample for those using the facilities. We encourage companionship amongst the team and residents, and you can often find them enjoying the space together. We try to ensure that refreshments are replenished frequently throughout the day, but there may indeed be busier times. With regards to activities within the home, the team support residents to continue with their own hobbies and interests, with both group and individual activities. Our lifestyle team strive to provide a variety of daily activities that everyone can enjoy and they are always keen for feedback or requests. Where possible and when management are made aware of any resident’s funeral arrangements, a member of our team will attend on behalf of Cavell Court and we apologise that in this instance there has been a miscommunication. The home manager will be in contact with you to address this and any further comments you may have.


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Review from B S (Husband of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As I was not the person staying and only phoned from time to time, I cannot really comment on staff or organisation. Except to say that my wife was received well and care for throughout her stay. Visitors are made to fell very welcome.

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Review from H S (Cousin of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the ways things are dealt with.
My cousin has lost her watch which was removed when she broke her arm, but can't find it since returning from hospital.
My cousin has dementia and when she was diagnosed, she made the decision to move into a home. She is quite happy to be on her own,
even though the staff do try and get her to participate with others

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Current Review Score: 9.8 (9.825)

Overview of Review Score

The Review Score of 9.8 (9.825) out of 10 for Cavell Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.825 for Cavell Court is calculated as follows: ( (245 Excellents x 5) + (25 Goods x 4) + (7 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 280 Ratings = 4.825

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cavell Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Pedro

Pedro Campos

Job Title: Home Manager

I qualified as a Nurse in Portugal in 2010, and my first care job in the UK was for Care UK.


I left after five years to progress my career, but I decided to return because I believe in Care UK’s values and commitment to caring for residents.


Care UK is the best place I have ever worked. The support provided to colleagues is fantastic. Providing care is about being passionate and committed. As Home Manager, I believe it’s important to listen to and support residents, relatives and colleagues in the home on a day-to-day basis. I work hard to make a difference in their lives.


The safety and wellbeing of the residents living at Cavell Court of the utmost importance to me, and ensuring all procedures are followed is an important part of my role. My favourite part of the day is walking around the home every morning to talk to each resident and team member.


When I’m not working, I love to spend time with my family. I enjoy time in the garden and do DIY at home.