Chaucer House Care Home

82 St Martin's Hill, Littlebourne Road, Canterbury CT1 1PS
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8.7 59 Reviews
  • Chaucer House Care Home, Canterbury
Chaucer House Care Home is a purpose-built facility. The luxury care home provides residential, nursing and dementia care for 60 residents. At Chaucer House, staff work to create a welcoming atmosphere and put the health and wellbeing of the residents at the heart of everything they do.

The modern design provides well equipped, bright lounges and en-suite bedrooms to support person-centred care in which residents enjoy activities and make friends with other residents and staff. At the heart of the home is their Philosophy of Care, the Eden Alternative, where staff encourage social interaction, engagement and work towards the eradication of loneliness and boredom.

All 60 ensuite bedrooms are decorated to a hotel standard, while residents also have access to a choice of lounges, a cafe, rooftop terrace and garden room, shop and beauty spa.

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Care Provided by Chaucer House Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Anthony Lane (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Chaucer House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,364
    • Self-Funded Residential Dementia Care from £1,364
    • Self-Funded Nursing Care from £1,711
    • Self-Funded Nursing Dementia Care from £1,711
    • RESPITE Self-Funded Residential Care from £1,562
    • RESPITE Self-Funded Residential Dementia Care from £1,562
    • RESPITE Self-Funded Nursing Care from £1,882
    • RESPITE Self-Funded Nursing Dementia Care from £1,882

  • The fee covers all dietary and hydration requirments: breakfast, lunch/dinner and evening meal with snacks and drinks offered throughout the day; laundry; entertainment/compaionship; personal care, cleaning and some outings. Hairdressing is not included although hair washing and drying is provided under personal care. Newpapers and some outings are also not included. Top up fees are considered.
  • (these prices are only a guideline, please contact Chaucer House Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking is available on site.


Chaucer House Care Home Reviews (59)

Total of 59, showing 1-20
8.7

Chaucer House Care Home has a Review Score of 8.7 (8.713) out of 10, based on 12 reviews in the last 2 years. Over all time Chaucer House Care Home has 59 reviews.

Overall Experience

  • 44
  • 9
  • 1
  • 1
  • 4

Date Published

59
1
10
12
47

Review from Colin C (Son of Resident) published on 7 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my father had during his time at Chaucer House Care Home was excellent. He and the family were supported with kindness from all staff. During his last days, the staff went above and beyond to support my father and the family at this difficult time. The staff at the Chaucer always
showed kindness and care. We cannot thank them enough for their support and hugs.

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Review from H G (Son of Resident) published on 23 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Finding a nursing home for Mum was never going to be easy. Chaucer House has done a sterling job of getting her settled in, they have listened to her and, after a nearly six-month period in hospitals, they are working hard to get her to relax and enjoy her new home. Things have improved and her concerns
are always addressed in full, making my life easier!

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Review from H B (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since March 20th my Father has been in this care home and from my opinion my and post-experience in other care homes you really feel like they care about about you and give friendly and emotional support. Loving the experience and recommend the best positive opinion.They need more staff, they are friendly
even when you can see they are tired, please increase staff.

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Review from J C (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chaucer House is welcoming, has open areas, is clean, and smells neutral. The care is of a high standard. My Mum is always clean, and tidy, her clothes are spotless and well looked after. The staff are approachable and care for me too. The staff treat my Mum as an individual and with dignity. She is
safe and loved where she is.

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Review from S S (Sister of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my husband visited Chaucer's House for the first time last week, we came to visit my sister who has recently become a resident.
I was anxious to see my sister in her new home and was delighted with the experience!
Upon entering, we immediately felt relaxed in the lovely surroundings. The
reception area is lovely, the high ceilings created a great sense of space and were very bright.
The manager, came to say hello and made us feel so welcome showed us around, and introduced us to the staff.
My sister has a beautiful room with plenty of space.. in fact everywhere was clean and spacious and I loved the interior furnishings.
We left the home feeling extremely confident and reassured that my sister was in safe hands and would be happy in her lovely new home.

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Review from Michael B (Son of Resident) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother became a resident here on the 4th of June. So far I can say nothing but positives about the home. My mum has complex needs and has been interacted with continually, the nurses have been great with her. My mum has formed a bond with several carers and they seem to be caring for her. Thanks
for everything so far.

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Review from L T (Brother of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

At the end of two weeks, my sister was left with 9 additional pressure sores - verified by district nurses (she went in with two). Many times she was left without a visit for excessive hours according to their own record (2.5.24 she was left all day from 5.52h to 19.18h without a continence or personal
care visit). She was not kept hydrated and returned with a UTI.
She had no means of entertainment. Overall it was like solitary confinement with sensory deprivation for two weeks.
No notice was taken of her dietary requirements. Consequently, she went without sometimes.
On each of my four visits over two weeks, I found a different nurse. I found the nurses had not read the handover notes. When she left her controlled drugs were not returned but her other drugs were. This kind of laxity with drugs and medical care should be concerning. I have kept this factual. Overall this place is inadequate and offers a dangerously low level of care.

Reply from Sarah-Jane Clapson, Director of Care Operations at Chaucer House Care Home

Thank you for bringing this information to my attention. I would like to assure you that all concerns raised are thoroughly investigated alongside appropriate action taken, should we have failed short of our high standards.


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Review from Mike P (Husband of Resident) published on 5 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My wife was here for two weeks of respite care. When she went in, she had two bed sores, when she came home she had nine bed sores as verified by our district nurses. Obviously being left in the same position for too long.
Continents pads were not changed on a regular basis resulting in soreness and
severe UTI now dealt with by GP. Carers were not reading the notes, resulting in my wife having the wrong breakfast.
Her hair was very matted, pointing to neglect! My wife was basically left in a state of solitary confinement, when she arrived home, she was severely dehydrated and in a state of deep depression.
I am now waiting for the results of the safeguarding issue raised by our nurses, other complaints have been made to the necessary authorities, let's hope something is done.

Reply from Sarah-Jane Clapson, Director of Care Operations at Chaucer House Care Home

Thank you for bringing this information to my attention. We are sorry that the level of care provided did not meet your expectations. At Chaucer House, we always aim for the highest standards in care and support and I want to assure you that I am reviewing the concerns raised with the home and will take the appropriate action accordingly.


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Review from L M (Son of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some really good staff, members of the estate team. Some superb, encouraging care staff. A number of senior carers and carers. My mother should always be encouraged to do things that are good for her. Food is probably very good for the main generational group.
Activities I am sure will improve, often
they do not run or give the necessary encouragement to residents to be included. There will be an increased focus on the garden, I am not sure how useful this will be other than fresh air for many.
Management has improved in recent months. Prior to that not so good. Poor advice and recommendations i.e wheelchair purchase. Health and safety issue in December on main road.

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Review from J M (Daughter-in-law of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother-in-law has been at Chaucer House she has gone from being bed-ridden with no movement and very little speech, to now walking with her walking aid and voicing her views on most things.
The staff are extremely kind and patient. This applies to the majority of them. Everyone is entitled
to an off day,
The care home is kept clean. My mother-in-law's room is cleaned every day. The laundry service is first rate and the meals are diverse and always of a good standard.

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Review from Gary M (Son of Resident) published on 4 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Living overseas I feel confident leaving my 95-year-old mother in the care of Chaucer House. Despite my mother's vulnerability suffering from what is verging on advanced dementia and being restricted due to her severe mobility problems this home, its staff and management give me peace of mind keeping
at bay those insidious nighttime worries that would otherwise keep me awake.

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Review from M H (Sister of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you sincerely for all your care and politeness. Really grateful for all that you have all done.

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Review from Roma P (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say, from the day our mother came to Chaucer House Care Home until the day she left, I have nothing but praise for all the staff and I mean all - the receptionist, carers, managers, housekeepers, chefs, maintenance staff and activity organiser. Everyone has shown support, respect and
care for the residents and relatives. Mum died recently, she always said how happy she was at Chaucer House. That made her family happy.

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Review from Diana T (Daughter of Resident) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has spent five happy years at Chaucer House Care Home. Staff have been wonderful. Their approach to his requests to enable him to use his digital technology, to pursue his interests and to enable visits and outings has been understanding and invariably helpful. Dad’s mobility has recently
become a problem and the busy staff have responded well with practical help and with kindness.

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Review from Doug H (Son of Resident) published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything seems satisfactory. Mother has settled in the routine of home life.

Reply from Heather Nwansi, Home Manager at Chaucer House Care Home

Dear Doug, thank you for taking the to review Chaucer House and your support.


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Review from L W (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Due to a shortage of permanent staff, the knowledge of agency staff is not constant. There should be more time given for any agency staff to be made aware of all the needs of the individual. Care home staffing is much in the news at the moment and the staff at Chaucer House Care Home are incredibly
kind and caring but are constrained by bureaucracy and red tape - needless to say, their wages are pitiful and it is no wonder there is a constant need for agency staff.

Reply from Customer Support Officer, Customer Support Officer at Chaucer House Care Home

Thank you for taking the time to write a review for Chaucer House; I will share your kind words about our staff with the team.
We have a daily rota of permanent staff working across the home, and at times we do need to seek the support of agency staff to cover any staff absence if we are unable to cover the shift with our permanent staff. If you have any concerns or would like to discuss in more detail the issues you have raised please email our customer support officer at customercare@avantecare.org.uk


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Review from Allan H (Husband of Resident) published on 26 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard across the board is very good. Any issues that I have raised have been dealt with quickly and professionally. Considering that staff levels are lower and (poorly paid), they perform overall extremely well.

Reply from Customer Care, Customer Support Officer at Chaucer House Care Home

Thank you for your review; I will share your kind words about the staff with the team.
Avante supports staff to further their career in health and social care with a comprehensive training package and competitive salary. If you would like to discuss in more detail the staffing ratio and salary package at Chaucer House please contact our customer support officer at customercare@avantecare.org.uk.


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Review from C S (Daughter of Resident) published on 24 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been very pleased with the care our mother has received in the home. All the staff are helpful, cheerful, professional and take much care to ensure residents have all they need.
Mum is well looked after here.
Thank you.

Reply from Heather Nwansi, Home Manager at Chaucer House Care Home

Thank you for your response about the care we provide here and your continued support.


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Review from Trevor L (Son of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My recently deceased dad was a resident at Chaucer House during the past 9 months, where sadly at times his dementia could make him a difficult man to deal with. We came upon Chaucer House after researching the care offered along with reading many reviews. From day one dad was given a very warm welcome
by all staff members. Our concerns regarding nursing homes were soon diminished, as it soon became very apparent the care and kindness he received from the manager and all members of staff were wonderful and genuine. He himself regularly praised the care and assistance they gave him which was always nice to hear. The family would highly recommend Chaucer House for the care and compassion given to both resident and family members. We appreciated being allowed to visit my dad during his last few days, especially in these very difficult times. The family would like to take this opportunity in thanking all staff members at Chaucer House, you were wonderful!

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Review from Karen P (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent a period of respite here and was so happy she chose Chaucer House to be her permanent home. I am so glad that she did, she had a stroke whilst a resident, and was able to be discharged back to the home following her hospital admission.
She is totally reliant on the nurses and carers for
all her needs, she requires to be spoon-fed thickened fluids to survive and was not expected to live for long following her stroke.
Six months later she has celebrated her 86th birthday, in lockdown at the home. The nurses and carers have become her second family, they arranged a pureed birthday cake of strawberries and cream, her favorite food, washed down with some Baileys!
She has received excellent care and support and would not have survived without the help that has been provided by the team at Chaucer House.
Thank you!

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Current Review Score: 8.7 (8.713)

Overview of Review Score

The Review Score of 8.7 (8.713) out of 10 for Chaucer House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.880 for Chaucer House Care Home is calculated as follows: ( (58 Excellents x 5) + (50 Goods x 4) + (12 Satisfactorys x 3) + (3 Poors x 2) + (19 Very Poors x 1) ) ÷ 142 Ratings = 3.88

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Chaucer House Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 10 Positive Reviews ÷ 12 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Anthony Lane

Job Title: Interim Home Manager

Joined: 2025

Interim Home Manager


Frequently Asked Questions about Chaucer House Care Home

What types of Care is Chaucer House Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chaucer House Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Chaucer House Care Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Chaucer House Care Home?

Own Furniture if required, Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chaucer House Care Home to the centre of Canterbury?

0.8 mile(s) as the crow flies, distance by road may be significantly further.