Review from Susan F (Daughter of Resident) published on 17 February 2020
Submitted via Website • Report

Overall Experience

My father came to Chaucer House in early December last year after having a bad experience at another home, so we were nervous about where to go next. However, from the moment we walked through the doors, we were met by lovely friendly staff who made us feel at home straight away. When dad came here,

he was wheelchair bound, couldn’t feed himself and was partially incontinent. Within 3 days of arrival, he was walking with the aid of his Zimmer frame and able to independently feed himself. Unfortunately, my father had a series of strokes and became very ill after 6 weeks of arrival. We needn’t have worried. The staff set up an advanced palliative care plan immediately and my father was treated with such compassion and dignity by all the staff, including the domestics- we couldn’t ask for more. He passed away on 30th January and the nurses and staff were by his side constantly. His death was dignified and peaceful- thank you all from the bottom of our hearts! Wouldn’t hesitate to recommend.

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Review from Angela A (Daughter of Resident) published on 1 August 2019
Submitted via Website • Report

Overall Experience

My father was put onto fast track, we were given a list of homes that had spaces, only 2 being in Canterbury. We visited both homes and decided on Chaucer House. He was moved from hospital to the home on 22nd January. From the start we were impressed with his care, the staff always made sure he was

clean and shaved, he even had a haircut while in there. His room was near the nurse's station and whenever anyone went past they always made a point of speaking to him and asking how he was, this meant a lot to him and us. Every member of staff would do this including the nurses, HCAs, catering and housekeeping. When we visited we were always impressed with the care of all the patients. When Dad was getting near the end of his life he became very frightened especially at night, often a member of staff would just sit in his room with him, this was a big comfort to us, it took a little of the pressure off. Dad passed away on the 1st April, the home phoned us straight away and were very supportive.

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Review from Richard M (Son of Resident) published on 14 March 2019
Submitted via Postal Card • Report

Overall Experience

After having a previous home for my father which was far from satisfactory he came here with some scepticism. Fortunately, we were all proved wrong, the team here are all second to none. All the staff from cleaners, carers, nurses were, without doubt, friendly, caring and compassionate. Sadly my father

passed away due to cancer but his last moments were made comfortable by everyone there.

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Review from Claire W (Daughter of Resident) published on 14 March 2019
Submitted via Website • Report

Overall Experience

At the start of my mums stay all seemed ok with all aspects of the home, after a week all aspects declined rapidly as did my mum.

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Review from David S (Friend of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

Excellent in every respect.

Reply from Tina Thomas, Care Home Mananger at Chaucer House Care Home

Thank you for your very positive feed back. We are glad that you enjoy your visits to Chaucer House.

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Review from Barbara S (Friend of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience

When visiting my dear friend I have always found that I had a warm welcome by all the staff.
The cleanliness and cosiness of the home were excellent.
I have had lunch there and was surprised at not only the quality of food but choices.
Thank you for caring.

Reply from Tina Thomas, Care Home Manager at Chaucer House Care Home

Thank you for your positive response.
Your comments will be passed to the team, who work hard to make our community a homely environment.

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Review from Linda G (Daughter of Resident) published on 8 October 2018
Submitted via Website • Report

Overall Experience

My dad has been at Chaucer House for nearly two years. He can be very difficult but thanks to the patient care of all the staff he is much more settled and content. All the staff, no matter what their role, are friendly, take an interest in my dad and give him the very best care. I cannot thank them

enough for all that they do for him?

Reply from Tina Thomas, Care Home Mananger at Chaucer House Care Home

Thank you for this lovely review. It is good to hear that your Dad is getting an excellent service at Chaucer House.

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Review from Mary C (Wife of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience

A lot of the time my husband is a difficult resident and I appreciate all the staff do to try and keep him occupied, they always take time to talk to him and try to get him involved in activities.

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Review from Jane C (Wife of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

On arrival, we always receive a very warm welcome as my husband has daycare two days a week. The surroundings are bright, clean and comfortable and there is space to move around.
I appreciate the design of the building providing various seating spaces and a good garden area.
The activities are excellent.

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Review from M G (Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience

First class.

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Review from K S (Daughter of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience

The care and compassion of the staff at Chaucer House Care Home combined with wonderful ambience and facilities make this a very special place to be. I have peace of mind that my mother is in good hands. Thank you.

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Review from Peter B (Son of Resident) published on 4 June 2018
Submitted via Website • Report

Overall Experience

I cannot thank you enough for the fantastic care given to my father in his last weeks, and especially the carer who spent the last few hours with him. The care and compassion is fantastic, I was so surprised when we received and condolences card from the home so thoughtful again, Thank you from all

the family.

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Review from Richard B (Resident) published on 17 May 2018
Submitted via Postal Card • Report

Overall Experience

I find the caring organisation and food are all excellent. There are a couple of points about the building which could be improved in future structures. 1) The opening windows are ridiculous. The opening could be, at least, 5 times greater without being dangerous. 2) The keypads for door opening are

too far from the doors. It seems the time delay is not adjustable so there is insufficient time for a wheelchair user to reach the door before it clicks shut.

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Review from P G (Daughter of Resident) published on 3 April 2018
Submitted via Postal Card • Report

Overall Experience

Chaucer House Care Home provides a very high level of care and support in a lovely modern home.
The staff and facilities are outstanding and I feel confident that my elderly father is very well looked after.
I cannot fault the wonderful nurses and care staff who look after him so well.

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Review from A C (Resident) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

I particularly appreciate the willingness of the staff to accede without demur to any reasonable request.

It is perhaps surprising that arrangements governing the use of the Chaucer House bus are taking so long to finalise.

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Review from Gill C (Daughter of Resident) published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience

The staff at Chaucer House are so friendly and approachable, I never feel awkward asking about mum's care. After I have visited mum, I leave in the knowledge that she is safe, comfortable and well looked after. The facilities here are excellent and there are always interesting activities on offer.

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Review from Richard B (Resident) published on 1 March 2018
Submitted via Postal Card • Report

Overall Experience

Totally satisfied on all fronts.

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Review from George and Patricia P (Friend of Resident) published on 13 February 2018
Submitted via Website • Report

Overall Experience

Our dearest friend was admitted initially for respite care December 2017. With a diagnosis of cancer, it was soon realised that she would end her life in this establishment. She left this world in the first few days of February 2018. Whilst staying in Chaucer House her treatment from the staff of all

levels was wonderful, they treated her with dignity, respect and more importantly ...love. As constant visitors, we were treated with respect and with so much help and understanding. The manager and all her staff were amazing to us all and thanks are not enough.

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Review from Peter W (Son of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience

This is truly a home. The care is personal, committed, thoughtful. Noticeable is the strong set of positive relationships between carers and staff as well as carers and residents. The atmosphere is one of deep respect, enticed by a constant checking of residents needs and of warm affection and love

for them.

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Review from B S (Wife of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience

I was asked by the Manageress to complete this review at the end of my husband's period of respite care following a fire in our home. The standard of care that I observed was exemplary: in particular, I was struck by the excellence of every member of staff I encountered. My husband clearly benefited

from his stay, thanks to the interaction with all the caring staff and the stimulation of the wide range of activities. He leaves with regret. Chaucer House Care Home meets the highest standards. Thank you.

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Chaucer House Care Home

Care Provided by Chaucer House Care Home

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Funding & Fees Guide for Chaucer House Care Home

Facilities