Review from C M (Wife of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

I was very upset that my husband had to go onto a care home but extremely surprised and delighted by the care he has received and his health improved. All the staff have been caring, professional and a pleasure to be around and I feel that my husband is in now safe and very well cared for. What more

could I ask for.

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Review from J K (Friend of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience

All staff I encouraged were open, friendly and helpful. The nurse involved in our meeting had known the patient for 2 weeks and the knowledge and depth of her familiarity with the patient were profoundly reinforced with the dignity she clearly showed. The flapjack and biscuits were excellent too. The

remaining breakfast for the patient still looked appetising.

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Review from Thomas O (Husband of Resident) published on 4 March 2020
Submitted via Postal Card • Report

Overall Experience

The home is clean and welcoming. All the staff are approachable, friendly and caring. I would like to see more activities. Sometimes there are not enough carers on the floorplate to meet all the demands of the residents.

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Review from K S (Son of Resident) published on 3 March 2020
Submitted via Postal Card • Report

Overall Experience

Cannot rate this place more highly each and every member of staff are always so polite and treat everyone with the care and dignity and support they need and will go out of there way to help. Everywhere is always clean and tidy and you feel at home and everyone you meet in there always seems happy.

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Review from Carol A (Niece of Resident) published on 2 March 2020
Submitted via Website • Report

Overall Experience

Aunt always has brilliant care, whether it's from Nursing staff, care staff or cleaning staff. Food always smells good and is served in a very nice dining room. Rooms and clothing are kept in good condition. There are always staff on hand to answer questions or to lend a hand. The Manager is very

approachable and runs a very good home. Wyndham has a very friendly, comfortable feeling.

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Review from M W (Son of Resident) published on 12 February 2020
Submitted via Postal Card • Report

Overall Experience

My mum was a resident at Wyndham Hall, she and the family were shown both care and compassion, genuine compassion. It's a big thank you from me and my family.

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Review from J B (Son of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience

Only a short visit, however, made to feel very welcome and mum was given the highest standard of care. Facilities are excellent, warm, clean and homely, the staff to match can't praise them enough.
Thank you for your kindness and care!

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Review from A L (Mother of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

Overall I am extremely pleased with the care and support my daughter receives at Wyndham Hall Care Home.

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Review from A S (Daughter of Resident) published on 23 December 2019
Submitted via Postal Card • Report

Overall Experience

Staff are very caring and patient. Food is excellent.

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Review from K C (Wife of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience

My husband became a resident in April 2019, under difficult circumstances. Since then, the care and compassion shown to both my husband and myself has been outstanding. The manager, nursing staff, carers, office staff, hostesses and domestic staff all show the same level of care and understanding and

genuinely have affection for the people they look after. I can't thank them enough.

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Review from B R (Husband of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience

My wife was the first resident in the home who was a vegetarian. The chef's in the kitchen came kitchen came to talk to her and prepared meals of great nutritional value - she really enjoyed them. The overall standard of care, management and safety is exceptional. Thank you.

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Review from Colin E (Son of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience

Even though mum was only at Wyndham Hall for three days, the care she received was exemplary and she was treated with true kindness.
The relatives were treated with love and warmth at such a difficult time especially the afternoon she passed away.
We can't thank them enough for everything they did

for us and that goes for all the staff.
With love and best wishes.

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Review from Jenny H (Daughter of Resident) published on 28 February 2019
Submitted via Postal Card • Report

Overall Experience

Overall Mum is happy, settled and well cared for.
All staff are very good, caring and friendly. A few are excellent.
Staff regularly overstretched, just not enough of them on first floor (Dementia) where most residents need extra specialised support on hourly/daily basis.
Activities are very good.

Variety of interests each week throughout the year.
All food cooked and prepared on site. Very good, cakes excellent.
Lately, dementia floor is noticeably smelly when visiting.
Increased smell, first floor, rooms, corridors etc. Good start of '18' spring/summer. Noticed especially Christmas/New Year period. Not a good impression with increased visitor numbers in general. (Time of Year)
Cleaning staff are very good.
Again, are there enough of them?

Reply from Jasmine Pearson, Regional Sales & Marketing Co-ordinator at Wyndham Hall Care Home

Thank you for taking the time to provide feedback. We are extremely happy to hear Mum is settled and is happy with the care. In regards to our staffing levels, they are in line and meet the standards set by our regulator the "CQC" .
If have any further questions or queries please do not hesitate to contact me. We have open door policy and would be more than happy to discuss.

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Review from D S (Daughter of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience

Wyndham Hall Care Home provides my father with very good care. The staff are amazing and always very helpful. The care home is clean and tidy and the relatives are looked after as well giving us peace of mind.

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Review from P G (Daughter of Resident) published on 1 February 2019
Submitted via Postal Card • Report

Overall Experience

This is Mum's second stay in Wyndham Hall. This time it has become her new home. All the staff go the extra mile to ensure that the residents are well cared for with the utmost respect for their dignity. Mum is content and her well being is assured. The home offers excellent facilities and activities

are planned and organised daily. Some staff have exceptional training and experience but all are trained to very high standards. They have patience with not only the residents but the relative. Their insight into all aspects of their charges shows good management and staff liaison. It is a pleasure to visit the home and speak with staff and residents alike.

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Review from Veronica C (Daughter of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience

My mother moved into Wyndham Hall Care Home on 28th September 2017 and from that day onwards I had no concerns whatsoever. The carers and nurses treated her with dignity and were always kind and gentle towards her. They gave her the best care possible until 28th November 2018 when she died.

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Review from Nicole C (Daughter-in-law of Resident) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience

I must say it's the cleanest care homes I've ever been to. Also, all the staff are friendly and full of manners. But I must mention one staff member, in particular, he has amazing bedside manners. When you ask him to do something, he would be straight onto it.
He really goes above and beyond.

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Review from L C (Son of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience

The home is very nice and clean with very helpful and friendly staff. My father has settled in very quickly which has taken a great weight off my mind.

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Review from Fiona P (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience

My mother spent her last months at Wyndham Hall. She was a proud woman who nonetheless accepted that the staff could look after her beautifully - but respect her dignity.

Her final days were made very comfortable and respect was paid to her family at such a harrowing time.

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Review from Lesley B (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience

In July my 92-year-old mum had two spells in hospital. The first was due to breathing difficulties and the second due to a fall that resulted in a broken hip and consequently a hip replacement. Mum returned to the home very weak and we didn't expect her to come through but with the care of the staff

at Wyndham, she was brought back from the brink.

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Wyndham Hall Care Home

Care Provided by Wyndham Hall Care Home

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Funding & Fees Guide for Wyndham Hall Care Home

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