Review from George M (Son of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience

Our Mum was a resident at Wyndham Hall from March 2017 until her passing in November 2017. We all as a family agreed that the gold stars of this place are surely the staff. Each and every one of them would deserve a mention. Mums room was clean, modern and spacious. We loved the fact that we could come

and go as we liked and even bring in our dogs (we were allowed to this I hope !). Over the days and nights at the end, the staff there could not have been more accommodating, understanding and helpful.

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Review from Carina M (Daughter of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience

My mother lived at Wyndham Hall care home until her recent death. Without exception, every member of staff treated her with care, respect and kindness. I couldn't be more grateful for the sensitivity and support we received - in her last days in particular.

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Review from Debbie E (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience

Always made to feel very welcome. Lovely to be called by our names. If you ask for anything it's always bought for you. Love the fact you can come in whenever.

After stopping several nights to be with my dad, a water machine would be very helpful. Coffee is fantastic but I found it was very hot in

there which I do understand but we did run out of cold drinks in the night. Other than that we were cared for amazingly well.

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Review from Dawn P (Daughter of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience

My dad has been very happy here, he loved the staff. Everyone is helpful and happy. So clean and tidy, I cannot fault the care home.

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Review from Peter R (Son of Resident) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience

Wyndham Hall Care Home provides my father with great care. The staff are amazing and are always there to help his privacy, dignity and self-respect are always respected. The care home is very clean, tidy and the relatives are looked after very well too, overall a 5-star service.

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Review from C W (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience

My mother was admitted in March 2017 and lived at the home up to her death in September 2017. In the months she was in residence she was treated with respect and dignity at all times. She developed a lovely rapport with her carers. As the end approached, the staff were lovely. The two nurses on duty

when she died were wonderful both to Mum and me.

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Review from Paula M (Daughter of Resident) published on 25 September 2017
Submitted via Postal Card • Report

Overall Experience

A lovely place to visit. Any queries/concerns are dealt with quickly and efficiently. Supportive and friendly. Management always eager to help and achieve/organise any additional requests.

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Review from K C (Sister of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience

My brother was admitted to Wyndham Hall because he was very ill and could not cope on his own at home. Sadly, he only stayed in the home 18 days. I live in France and his nearest relative. Wyndham Hall provided the home he needed. All the staff took care of him, spent time with him, chatted with him

and did their very best, always looking for something which would help him over the short time before he died. We were all welcome at any time and the many (very many) visits were not resented by the staff.

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Review from S L (Daughter of Resident) published on 15 September 2017
Submitted via Postal Card • Report

Overall Experience

Our family were very pleased with the care our dad received at Wyndham Hall Care Home for a week's respite. The staff were wonderful at helping him settle in and encouraging him to join in the activities.

Our family members were made very welcome whenever we visited and it was a positive experience

all round. Huge thanks to the management and all the staff.

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Review from D D (Wife of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience

For the short period of time my husband was here I found the service and the staff to be exemplary.

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Review from M P (Brother of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

My brother has been in Wyndham Hall since January 2016 and his quality of care has been excellent.
Nothing is too much trouble for the staff and now he is totally bedridden the staff cannot do enough for him.
I would not hesitate to recommend Wyndham Hall to anyone.

Reply from Terry Allen, Marketing at Wyndham Hall Care Home

Many thanks for an amazing review, we are very happy that your experience at Wyndham Hall is such a positive one.

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Review from T W (Relative of Resident) published on 27 March 2017
Submitted via Postal Card • Report

Overall Experience

My relative has been in Wyndham for nearly a year. When we arrived there was a lovely atmosphere, warm and friendly. As the months have gone on the staff have changed and with more residents, the staff have less time for each resident making it short staffed. The atmosphere has changed, the staff are

too busy to spend time with residents and residents spend more time in their rooms doing nothing but watching TV. There was an excellent activity coordinator for a few months who left suddenly and now there are no activities and the "buzz" that greeted you in Wyndham has gone. Would I put my relative there now? I would certainly explore other options.

Reply from Terry Allen, Marketing at Wyndham Hall Care Home

Our staffing levels are at the correct level for the number of residents living with us, the staff always have ample time to interact with the residents on a daily basis, unfortunately we did lose our activities co-ordinator, however the position has now been filled and we will be back to twice daily activities in the home.

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Review from Alison H (Daughter of Resident) published on 31 December 2016
Submitted via Website • Report

Overall Experience

We were lucky to be able to use Wyndham Hall for a week's respite care for our elderly father, enabling us to enjoy a family Christmas together, secure in the knowledge that he would be safe and well cared for as he is diabetic, has mild dementia and mobility issues. We were very impressed with the

professionalism and approachability of all the staff we met. Thank you.

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Review from Bee T (Daughter of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience

My mother had lived in a flat and was cared for me for some weeks at a time, until this summer when she became ill. At Wyndham Hall Care Home the care there enabled her to recover and improve to the point at which she walks with only a stick from having a wheelchair most of the time. Creative ideas

to help mum have been used, such as a pressure mat by her bed as she does not call for help and can fall at night. An activities coordinator is an asset to the mental health of the community, her craft sessions are well attended and mum is able to give her knowledge of crafts to others.

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Review from Pippa S (Sister of Resident) published on 5 October 2016
Submitted via Postal Card • Report

Overall Experience

My brother went to Wyndham Hall for palliative care. Having looked at a number of care homes. I could not have chosen a better one. The home itself is absolutely beautiful, but more importantly, the care was outstanding. Every member of staff was wonderful, professional at all times and showed great

care, compassion and gave my brother dignity and respect at a very difficult time. They were also so very kind and thoughtful to all members of our family. I cannot thank them enough.

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Review from B L (Wife of Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience

My husband has a good day, but a few things would have made it easier. No riser/reclining chair, instead we had to take our own, not very convenient for a two-week stay. Bio bidet for personal comfort and dignity. Shaped cutlery for easy eating, also my husband needs straws for every drink and I noticed

they weren't always offered - even though I provided special wide ones ie soup in a bowl with a spoon, instead of a cup/mug with a wide spout.
Very simple things which could so easily be corrected. Lovely bathrooms/wet rooms but staff need to be provided with shoe covers.

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Review from Elaine J (Daughter of Resident) published on 10 July 2016
Submitted via Website • Report

Overall Experience

This is the fourth care home my mother has been in and by far the best. The home itself is clean and well equipped, very efficiently run and all the staff are kind and caring, nothing is too much trouble. The food is lovely and the events they have at Christmas Easter etc are a pleasure to go to.
Most

importantly of all the main focus is on the residents comfort and needs.
I would highly recommend Wyndham Hall, it's such a relief to know my mother is being well looked after.

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Review from John T (Son of Resident) published on 3 June 2016
Submitted via Website • Report

Overall Experience

I would like to take this opportunity to thank all the staff who cared for my mother on her short stay at the Care Home until her passing away on 12th February 2016.
The accommodation and facilities are excellent.

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Review from Russell H (Son of Resident) published on 28 October 2015
Submitted via Postal Card • Report

Overall Experience

My father moved into Wyndham Hall Care Home on the 21st of September 2015, having received his first experience of care homes some 6 weeks earlier in another local facility. He arrived underweight, very morose, unhappy and with the onset of depression.
Since he arrived at Wyndham Hall he has gained

about 4kgs. His whole mood has lifted, he's happy, smiling, laughing, joking and beginning to enjoy life again.
At Wyndham Hall the staff are attentive, patient and most of all, understanding. The diet is centred around the needs of the individual, taking into account their likes and dislikes. The daily activities are set at the right level for the residents. The care manager continually puts herself out to make sure you as a family are happy with the way the home is looking after the resident.
The atmosphere within the home is upbeat, happy, nothing appears to be too much trouble, especially when it comes to the care of the resident. The family all agree the general atmosphere and surroundings are more like a hotel, you could easily forget you're in a care facility.
It's a pleasure to visit, more importantly, when I go on holiday, I know dad is in a safe environment. I fully recommend Wyndham Hall Care Home as a place to stay be it nursing, residential or respite care, it's your choice.

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Review from Terry S (Son of Resident) published on 22 September 2015
Submitted via Website • Report

Overall Experience

Thank you all, for taking such dedicated good care of my Mother, during her recent stay at Wyndham Hall.

First class, efficient and caring staff. The best respite stay, by far, that she has experienced in over 5 years.

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Wyndham Hall Care Home

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