St John's House

38 Heigham Road, Norwich, NR2 3AU
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9.9 124 Reviews
  • St John's House, Norwich
St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard of quality care to people requiring residential and dementia care. The home prides itself on the services of that comparable to a luxury hotel. The home boasts huge communal areas which include a bridge club, library, Hamptons lounges, a Savoy Hair and Nail Salon, Village Store, as well as its own Carters coffee house and beautifully landscaped gardens with lighting features and a cascading waterfall.

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Care Provided by St John's House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Bayne (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016

Funding & Fees Guide for St John's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,650
    • Self-Funded Residential Dementia Care £1,600 – £1,650
    • RESPITE Self-Funded Residential Care £1,600 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,650

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact St John's House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St John's House Reviews (124)

Total of 124, showing 1-20
9.9

St John's House has a Review Score of 9.9 (9.866) out of 10, based on 35 reviews in the last 2 years. Over all time St John's House has 124 reviews.

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Review from Hilary C (Respite Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a good experience.
Staff very kind and caring. Help when needed, friendly atmosphere.

Reply from Emma Bayne, General Manager at St John's House

Thank you for taking the time to share your feedback. Were pleased to hear that you had a generally good experience and that our staffs kindness, care, and support made a positive impression. Creating a friendly and welcoming atmosphere is very important to us, and were always looking for ways to improve. If theres anything we could have done to make your experience even better, wed love to hear your thoughts. Please feel free to reach out to us directly.


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Review from A L (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents had a very good experience at St John's House. The staff were amazing in every area from care and cleaners, to management and front of house. We were made to feel welcome and overall the care was excellent. An area which could be improved is the catering with slightly larger portions for
the evening meal. It would be nice for residents to eat communally more than once day. I would certainly recommend St. John's to other people needing a care home.

Reply from Emma Bayne, General Manager at St John's House

Thats wonderful to hear that your parents had such a positive experience at St John's House! It's great to know that the staff made such a strong impression across all areas. I appreciate your feedback on the catering and communal dining are valuable suggestions that could enhance the residents' experience even further.


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Review from Sophia Y (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic team who do an amazing job supporting our dad who is ravaged by end stage dementia. This is a difficult job but the staff go above and beyond to do everything they can to support him. They have engaged the MDT team to support him in every way possible as his health and mobility decline. They
really do put extra effort into ensuring that now he is rarely able to tolerate getting out of bed he isn't alone. They visit him in his room, one of the staff goes and plays guitar to dad who used to be a wonderful musician. They continue to try to see the man that once was through the veil of dementia and treat him with such care and kind respect although at times he can be quite aggressive and confused. They also do a great deal to support the rest of the family through this difficult time. They are so kind and welcoming to us all. We are so grateful for the staff and only wish they received a greater proportion of the high fees paid.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your heartfelt words and for taking the time to share this. Supporting your dad and your family through such a challenging time is truly an honour for our team.


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Review from Shane M (Grandson of Resident) published on 24 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely place for my Nan to be in, the staff are all so helpful and friendly, the rooms are lovely and the food is also nice.
My Nan had a fall and ended up in hospital and upon arrival back to the care home they helped get her back in her room, cleaned her up from the hospital and the manager
visited her every hour through the night to make sure she was comfy and ok.
Highly recommend this place for the care of your loved ones.

Reply from Emma Bayne, General Manager at St John's House

What a heart warming review. Thank you so much for sharing such lovely feedback. It's wonderful to hear that the staff went above and beyond to make Nan feel comfortable and cared for, especially during such a challenging time. Providing a safe, friendly and supportive environment is what we strive for and it's incredibly rewarding to know it's making a difference for families like yours. Your recommendation means the world to us.


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Review from Jonathan M (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found St John's House like a hotel from the very first time I looked around. The reception staff were very welcoming. All the staff members I met from management down were so nice. I didn't have one complaint or negative comment to make.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your kind words and feedback. We're delighted to hear that your first impression of St John's House was so positive. Our team takes great pride in creating a warm, welcoming and comfortable environment for everyone who visits. Your lovely comments about our staff, from reception to management, truly mean a lot.


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Review from Jean P (Wife of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was dreading this first Christmas with my husband in care but we were given the chance to have Christmas dinner with him and it was such a welcoming experience. The staff was so warm and caring, the table was set beautifully and the food excellent. My family and I are always warmly welcomed and feel
that our dear one is very well taken care of. Home from home.

Reply from Emma Bayne, General Manager at St John's House

Thank you for sharing such kind words. We're so glad you felt welcomed and cared for during this special time. Creating a warm, family-like environment is what we strive for and it's heartwarming to know it made a difference for you and your loved one. Your appreciation means so much to us.


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Review from Louise B (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Johns House Care Home has been a lifeline for my father. The staff really helped us and my dad adjust and have been extremely supportive throughout. My father is very well looked after, his needs are well met and more. We would be very happy to recommend St John's House and the entire team.

Reply from Emma Bayne, General Manager at St John's House

It's wonderful to hear about your positive experience with St Johns House Care Home. Your kind words reflect the dedication and passion of the team in providing exceptional care.


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Review from Judy R (Daughter of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt the best care home in the region. They provide absolutely excellent care for my dad who is a resident with dementia. The care and quality of the staff working there is second to none. We have been most impressed with the kindness shown to my dad and the level of respect he receives.
They provide a very safe and warm place for my dad which gives us peace of mind.
Staff have always kept us informed of his care and his changing needs and they have been able to adapt to accommodate any problems that they encounter with Dad. The staff have always been attentive and caring.
The staff throughout the whole home are kind courteous and feel like family. They maintain a professional, caring attitude and always go above and beyond for Dad and us as a family. We have witnessed the same care and attention to other residents there.
The St Johns family provides great social activities which they involve my dad in and as a family, we are always invited to join in as well.

Reply from Emma Bayne, General Manager at St John's House

Thank you so much for your heartfelt review. We are truly grateful for your kind words and are delighted to hear that you feel your dad is safe, respected, and well cared for at St. John's House. Our team is dedicated to providing the best possible care and support for our residents and their families, and it means the world to know that our efforts have made a difference. Thank you for being a part of our St. John's family!


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Review from Rachael R (Friend of Resident) published on 2 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank everyone at St John's House enough
My 96-year-old friend stayed for 2 weeks for respite care.
I could not believe the difference in just 3 days!
All the staff were friendly and so accommodating.
The lady on the front desk was very supportive and answered all the questions that I and
my friend had.
I would have no concerns about leaving my friend in the loving capable hands of St John's.

Reply from Emma Bayne, General Manager at St John's House

Thank you for taking the time to complete a review. We pride ourselves on the positive impact we have for our residents. I will share your positive feedback with the team.


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Review from J B (Respite Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During 2 weeks of respite care, I enjoyed the home so much. I am selling my barn with a view to moving in.
The staff are on an unbelievable team, all are so happy they make living in St John's a joy.
The management is first class. 6 star living.

Reply from Emma Bayne, General Manager at St John's House

Thank you for your lovely review which I will share with the team. We look forward to welcoming you back in the near future.


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Review from John C (Resident) published on 15 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When making first contact I was impressed with the professionalism. I was passed to the home manager, a very pleasant helpful man, who conducted an interview over the phone to check my needs to make sure that all could be accommodated here. The management all greeted me on arrival. The food is excellent
in lovely surroundings and care provided by friendly staff.

Reply from Ellie Whiting, Digital Marketing Executive at St John's House

Thank you for this 5-star review John. Our team at St John's House take great pride in their work and aim to deliver exceptional care. This review means a lot to us.


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Review from Janet G (Niece of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt had the most amazing care during her stay here. The staff were kind and thoughtful and went out of their way to be helpful. They did everything they could during the last weeks of her life to make her time as peaceful and stress-free as possible. My family are very grateful that she could spend
her final days here. Thank you to all of the amazing staff.

Reply from Ellie Whiting, Digital Marketing Executive at St John's House

Thank you very much Janet for this 5-star review. We take great pride in our work and services here at St John's House. I will pass this on to our team.


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Review from Mark R (Son of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were extremely pleased with the care our father, who has dementia, received during his 2-month stay at St John's. The care home and staff were extremely accommodating and nothing was ever too much.

Reply from Viktor Zak, Operations Director at St John's House

We would like to thank you for taking the time to review St John's House and we are also very happy that we could offer this high standard of care to your father. Your kind words are greatly appreciated.


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Review from Edith H (Friend of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very positive experience. My friend could not have had better care. All the staff are so friendly and caring. If only all care homes were as good as St John's, this world would be a better place. Thank you to every single employee for making my friends stay so comfortable.

Reply from Viktor Zak, Operations Director at St John's House

Thank you for sharing your experience with us. We will make sure that this is shared with the St John's House team.


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Review from Gill P (Niece of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear aunt lived at St John's House for 6 years until her death in 2024. I was frequently at St John's and was always impressed with the staff’s attention to detail to ensure that my aunt's needs were met with dignity and care, according to her individual needs. I felt able to approach any member
of staff and was always met with professionalism, calmness, and kindness. The activity team were dynamic and creative in their approach to daily activities. Activities were organised that were interesting, fun and with purpose. Often when people enter a care home they lose their identity, every effort was made for my aunt to feel important and valued within the St John's community. My aunt was not a ‘foodie’ but the chef and catering team provided well-presented food of a high quality. The home is well-run with a well-established front-of-house reception. As a retired social worker, I have visited hundreds of care homes, without doubt St John's is the best that I have ever been involved with.

Reply from Viktor Zak, Operations Director at St John's House

Thank you for your heart-warming review. Your aunt was important to all of us, at St. John's House and we are so happy to hear about all the good we could bring into her life. Thank you, again!


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Review from Keir H (Friend of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The approach to St John's is outstanding. It doesn't stop there. Everything about the place - staff, decor, facilities is 5-star. Always greeted with a smile from all of the staff. My friend was treated with kindness and dignity. Would recommend to anyone.

Reply from Viktor Zak, Operations Director at St John's House

We are very happy to hear that we were able to deliver 5 star service to your friend. Thank you for your words of appreciation.


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Review from Cynthia K (Respite Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and caring. There was so much kindness under one roof. Although at first, I hadn't wanted to leave my home for a whole week, by the end of that time I wanted to have the staff and patients that I had connected with to come and visit me, but of course, this was not possible
so I said a fond farewell to St John's House and settled down at home. The whole ethos of St John's was to care for clients who needed TLC. The food was tasty and nourishing, for my 4 p.m. meal I chose salad so it could be refrigerated until later.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you so much for taking the time to complete a review for us. It was a pleasure having you live with us and it means so much that you enjoyed your time with us.


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Review from Jane B (Sister of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We like the hotel-like aspect of St John's House and the friendliness of the staff. My brother likes to be able to choose from the menu and he likes the food. The floor manager is friendly and helpful.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. We are really pleased to read that your brother is particularly enjoying the meals that we offer at St John's House.


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Review from Mandy N (Daughter of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at St John's House are incredibly friendly and helpful. Nothing is ever too much trouble and they do everything with a smile and a 'can do' attitude. They treat Mum with great care, respect and dignity and as if she were an important member of their family. The activities are also excellent
and we have great peace of mind knowing that our mum is being looked after so very well.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for completing a review for us. We are pleased to read that you rate everything five stars and that your comments in regard to our outstanding team are full of praise. One of our company values is "Nothing is too Much" and it seems that St Johns House is adhering to this perfectly.


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Review from L M (Wife of Resident) published on 12 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming and caring staff, good food. My husband has been very happy here despite it being only the second time he has had respite. Cheerful staff, very kind my husband says. Everything dealt with very thoroughly and professionally.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for taking the time to leave us a review. We are so pleased to read that your husband enjoys his respite stays with us.


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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for St John's House is calculated as follows: ( (378 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 410 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St John's House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Emma

Emma Bayne

Job Title: General Manager

Joined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.


Frequently Asked Questions about St John's House

What types of Care is St John's House registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St John's House provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does St John's House have?

There are 60 Single Rooms.

What are the Facilities & Services at St John's House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St John's House to the centre of Norwich?

0.9 mile(s) as the crow flies, distance by road may be significantly further.