St John's House

38 Heigham Road, Norwich, NR2 3AU
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9.9 124 Reviews
  • St John's House, Norwich
St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard of quality care to people requiring residential and dementia care. The home prides itself on the services of that comparable to a luxury hotel. The home boasts huge communal areas which include a bridge club, library, Hamptons lounges, a Savoy Hair and Nail Salon, Village Store, as well as its own Carters coffee house and beautifully landscaped gardens with lighting features and a cascading waterfall.

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Care Provided by St John's House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Bayne (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016

Funding & Fees Guide for St John's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,650
    • Self-Funded Residential Dementia Care £1,600 – £1,650
    • RESPITE Self-Funded Residential Care £1,600 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,650

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact St John's House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St John's House Reviews (124)

Total of 124, showing 61-80
9.9

St John's House has a Review Score of 9.9 (9.866) out of 10, based on 35 reviews in the last 2 years. Over all time St John's House has 124 reviews.

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Review from N S (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was treated very well by the team on Holkham Suite.
Room Clean.
Activities very good.
Food and drink good.
Think care plans and reviews for things like pads need to be done more often. Dad ran out of pads, and I had to pay even though the shop supply prices too high!
Dads end of life was
quick and a shock (Covid) but the staff were all amazing and a great support and comfort at a difficult time.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you for your feedback. We are so pleased that you felt our staff were a great support to you at a very difficult time. We will also investigate our system for reviewing our resident's supplies to ensure that this is more streamlined. Our activities and wellbeing team will be passed your comments, which they will be really happy with.


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Review from Jasmine T (Daughter of Resident) published on 5 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited St John's in February 2019, the last home to visit out of six on one day for emergency respite for Mum - who had dementia. The home looks stunning from the outside, and once inside, it's truly impressive and clean. All the staff acknowledge me on my tour of the building and once on the Holkham
suite. I found it very homely and caring. Staff have time to help and do their best for all the residents. My impression was that it was clean and caring with nice rooms and plenty of things organised for the resident to be part of. The staff give 100% and make it as "homely" as possible. There was no doubt this was the right place for Mum.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you so much for your kind feedback. We will ensure that this is passed onto our fantastic team at St John's House.


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Review from Deborah V (Daughter of Resident) published on 11 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good facilities, very good carers, entertainment and gardens wonderful.

Reply from Garry Gardiner, Commercial Director at St John's House

Thank you so much for your feedback and review. We are looking forward to some warmer weather so we can enjoy our gardens again.


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Review from M G (Daughter of Resident) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, we have been very happy with the care my late mother was given. Mum was very happy and settled at St John's; she said everyone was kind. Due to the coronavirus pandemic, we could not go into the home, but did have some visits at the coffee shop, and would speak to Mum on the phone. All
the staff were approachable. Mum was treated with dignity, and that was important to us as family.

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Review from C B (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found St John's to be an ideal care home for my mother. The care, kindness and general duty of care given to my mother by all members of staff were excellent, and she was very looked after in all aspects.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your kind words. We will ensure that this is passed onto our hard working teams at St John's House.


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Review from Doug C (Son of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise highly enough. The care and professional attention to detail made my Dad's final year pleasant, respectful and dignified. The staff in all areas have the attitude that the residents do matter!

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you so much for your kind words and comments. We will ensure that your feedback is passed onto our fantastic teams at St John's House.


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Review from Sue C (Daughter-in-law of Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with St John's care home from day 1. Father-in-law looked after excellently, and nothing was too much trouble for the staff. I would not hesitate to recommend their care.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your kind words. We will ensure that our fantastic team at St John's House receives your feedback.


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Review from M S (Son of Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dear father spent some time in St John's House, the care he received by all members of staff was first-class. He was treated with respect, kindness and as a family we couldn't fault his care. Sadly my dad passed in the home on September 2nd. The care prior to his passing was wonderful and after we
and my mother were treated with love, dignity and kindness.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your kind words and feedback. We will ensure that this is passed onto our wonderful team at St John's House.


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Review from L S (Wife of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So respectful after my husband passed away and when the undertaker came the staff held a guard of honour as he left St Jone's House.

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Review from S G (Wife of Resident) published on 2 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spoken over the phone to my husband and I am pleased to note that he seems to be settling into St John's care home really well which is very pleasing to me. My thanks to everyone involved with his care.

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Review from Cathy S (Daughter-in-law of Resident) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father in law was taken to St John's House for respite care. Unfortunately, he passed away during his time here. The care provided for him was excellent. The staff were kind and caring towards him and us as a family. As it was during COVID restrictions visits were limited but they kept us informed
all the way and they were always happy for us to phone. Thank you all so much.

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Review from Valerie C (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's respite was very well cared for in all aspects of the home. She put on weight and there was a lovely menu of food. Excellent care from the cleaners to management, always there and ready to help with everything needed. Inside decoration, outside and gardens were immaculate. A very big thank
you.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your lovely feedback and comments. We are so pleased that your mother had a lovely respite stay with us.


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Review from T A (Son of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was really well looked after during her four-month respite. I would gladly recommend St John's House to anyone. All of the staff were caring. Nothing was too much trouble. You always felt comfortable, and it is a homely environment. It is absolutely immaculate, such a calm relaxing place.
As a family, we felt confident we made the right choice!

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Review from I W (Friend of Resident) published on 7 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good...

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Review from F Y (Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy.

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Review from S B (Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the staff and comfortable. There are staff there if needed.

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Review from B W (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring, thoughtful and good handling relations.

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Review from J C (Daughter-in-law of Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St John's have shown great empathy and professional ensuring the highest level of care. The environment is safe, clean and classy. Residents are shown respect and dignity.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your comments which we will pass onto the fantastic team at St John's House.


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Review from O S (Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable.

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Review from G J (Resident) published on 2 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here at St John's House.

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Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for St John's House is calculated as follows: ( (378 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 410 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St John's House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (1)

Emma

Emma Bayne

Job Title: General Manager

Joined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.