St John's House

38 Heigham Road, Norwich, NR2 3AU
Submit a Review
9.9 124 Reviews
  • St John's House, Norwich
St John's House was rated Outstanding in June 2023 by the Care Quality Commission and was the winner of National Care Home of the Year 2023 at the Caring UK Awards. The home offers a new style of premium luxury care and delivers high quality services of hospitality provided in line with high quality care. Attention to every detail has be given due consideration.

St John's House provides a high standard of quality care to people requiring residential and dementia care. The home prides itself on the services of that comparable to a luxury hotel. The home boasts huge communal areas which include a bridge club, library, Hamptons lounges, a Savoy Hair and Nail Salon, Village Store, as well as its own Carters coffee house and beautifully landscaped gardens with lighting features and a cascading waterfall.

Show St John's House on the Map

Care Provided by St John's House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Emma Bayne (General Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
    • Single Rooms with ensuite Wet Room (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2016
    • Last Refurbishment: 2016

Funding & Fees Guide for St John's House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,650
    • Self-Funded Residential Dementia Care £1,600 – £1,650
    • RESPITE Self-Funded Residential Care £1,600 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,650

  • Our fees are calculated following a pre assessment of care needs required and the room selected.
  • (these prices are only a guideline, please contact St John's House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St John's House Reviews (124)

Total of 124, showing 81-100
9.9

St John's House has a Review Score of 9.9 (9.866) out of 10, based on 35 reviews in the last 2 years. Over all time St John's House has 124 reviews.

Overall Experience

  • 108
  • 15
  • 0
  • 0
  • 1

Date Published

124
12
16
35
89

Review from P A (Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great home, lovely staff, very caring and a lovely room.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M C (Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Completely as happy as one can be when satisfied.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Friend of Resident) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A close friend is a resident here and has had excellent treatment and care throughout her stay. She is now on end of life care and dignity and discretion are preserved and nothing is too much trouble, she is valued and loved and dignity is always at the forefront of her treatment. The room is beautifully
clean and the domestic staff do their utmost to make sure everything she needs is available.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your review. Your feedback will be passed onto the great team we have at St John's House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola P (Daughter of Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 3 months and has been made to feel very welcome, safe and cared for. She is very unwell but despite this, she is slowly getting better. All we wanted was for her to feel safe and secure and she truly is.
The staff are really kind and considerate. They have so much patience.
I feel so reassured and less stressed having her here.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your kind words and feedback. We will ensure that this is passed onto the fantastic team at St John's House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I L (Respite Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P S (Resident) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall feeling throughout is of comfort and well-being.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R R (Friend of Resident) published on 5 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all so helpful. Whenever I have come to visit you always receive a warm welcome. A beautiful home and certainly doesn’t feel like a care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E C (Resident) published on 4 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy to be here and with the attention I receive. People are always popping in to check that I am ok.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G C (Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable, very well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark A (Son of Resident) published on 19 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our mum arrived at St John's, we have all been made to feel welcome and mum is enjoying her time here. Staff are attentive, polite and nothing is a problem, taking the care for our mum to what we think is above and beyond. The home has a lovely atmosphere with lots for the residents to do and
achieve. Holkham (Dementia ward) is amazing and I like that activities are arranged involving everyone in the home. St John's tries their utmost to maintain a home from home environment and including the relatives in everything they do.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you so much for your lovely comments. It is our passion at St John's House that all our relatives and friends are involved as much as possible with the care of their loved ones.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initially, there were minor problems, probably through unfamiliarity with our requirements, but these gave now been resolved. The accommodation (including the luxurious fittings of the home), the meals and everything else is excellent. There has been a marked improvement in the service provided on
Sandringham suite.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Respite Resident) published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is extremely good and done with careful consideration.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Resident) assisted by family/friend published on 12 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with St. Johns care home in every way. The rooms are comfortable the food is particularly good, your chefs are to be commended and the staff are attentive.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S P (Resident) published on 4 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I originally booked two weeks at St John's House in September as my daughter was to be away visiting her daughter and husband. Because I had a bad fall (no fracture) on 23rd August I was unable to stay with my son. After 2 weeks in hospital, I then went to St John's House. Initially, I couldn't raise
my left leg and foot so needed help at night time. The staff at St John's were very helpful with all of this and encouraged me with cheerful support. I added on an extra week to increase my independence. My entire experience was excellent, visitors and family enjoyed a welcome and lunches in the lovely restaurant. Obviously, the staff are very well trained. Any delay in continuity while helping because of emergencies was always explained and kept to the minimum. Depending on individual problems. I would certainly recommend the care provided at St John's to those known to me.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your lovely comments and feedback. We will ensure that the team at St Johns House receive your review. Very best wishes to you.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Respite Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I arrived still under the influence of the anaesthetic and not feeling very well following spinal surgery. I didn't seem to recover until a couple of days before leaving. In this strange mental state, it would seem that I was not too happy with one or two things, mainly the tea which lately was perfect.
It turned out that my taste buds were impaired due to the anaesthetic! Poor girls, I did apologise. Not until my third day did my name appear on my door and on one night the night staff said they didn't think there was anyone in my room. Anyway, all is forgotten and I hope I might come again if needs be. Thank you for my care from such happy staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and all members of the family have been impressed by the high standard of care at St John's House. The physical environment combines the impression of a hotel with the comfort of home. The administrative and support staff have been welcoming. Thoughtful and efficient. An emphasis is placed
on respect for privacy, dignity and choice while offering encouragement to maintain physical and cognitive activities. The standard of personal care and monitoring of health concerns has been excellent. The exceptional skill and kindness of individual care staff have convinced our father to choose to make his stay permanent.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you for your kind comments and feedback. We strive to be the best care home in the region and will continue to offer the high standard of quality care as well as hospitality possible to all our residents. Your comments will be passed onto the team at St Johns House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J A (Respite Resident) published on 3 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff very helpful. I would be very happy to come back here if it was necessary. I like the fact that family and friends can come and sit in the big common room and see the world go by.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine M (Daughter of Resident) published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is like no other, I would describe it more as a hotel with care/support staff. Going into residential care is a daunting task for anyone. However, this has not been the case here. My mother has settled in so well and is so appreciative of all the support, care and attention she receives.
For me as her daughter, I don't need to worry at all. I don't have to think is she being treated well because I know she is.

Reply from Garry Gardiner, Director of Operations at St John's House

Thank you so much for your praise and kind words. We will ensure that our team receive your wonderful feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C G (Son of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The surroundings, facilities, services, activities, food etc were all excellent. More importantly, the staff were excellent and truly cared which gives peace of mind to family and friends. I would have no hesitation whatsoever in recommending St John's House as a care provider.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane (Daughter of Resident) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed in St John's for respite care for just under 2 weeks. The place is amazing and the staff are truly caring and professional. The home although new is kept to a high standard. It is like a 5* hotel, the rooms are bright and decorated to a high standard. The staff make everyone welcome no
matter whether you are visiting or you have made it your home. They are all so kind and understanding. I would highly recommend St John's to anyone who is in need of respite or a permanent home. Thank you to everyone who took care of my mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.866)

Overview of Review Score

The Review Score of 9.9 (9.866) out of 10 for St John's House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 34 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.866 for St John's House is calculated as follows: ( (378 Excellents x 5) + (21 Goods x 4) + (5 Satisfactorys x 3) + (6 Very Poors x 1) ) ÷ 410 Ratings = 4.866

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St John's House is based on 34 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 34 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 May 2023

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Emma

Emma Bayne

Job Title: General Manager

Joined: 2020

My name is Emma Bayne and I am proud to be the General Manager at St John's House. I have worked within the Care Sector for over 20 years and held various roles in a managerial and operational capacity. I am passionate about respecting individuality by supporting people with truly person centred care whilst ensuring that a quality of life is also provided. The award winning team at St John's House certainly goes the extra mile to ensure that our hotel style environment has services to match.