Review from Sally G (Wife of Resident) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience

My husband has been a resident at Cedar View Care Centre for six months. In that time we have found two important areas of professionalism and expertise. One is care, in its widest sense, from everyone, nurses, carers, cleaning staff, reception, management and nutritionists. They all show the utmost

care with kindness and gentleness to us all. Secondly, the friendliness, always a cheerful smile and a chat with my husband and all of us when we are visiting. Nothing is ever too much trouble, even when he is being a bit difficult! We thank them that they give us peace of mind and care about us as well. More than happy with Cedar View.
Facilities and activities are only rated good because my husband's physical condition has meant we have not really experienced these facilities.

Reply from Sydney Lyttleton, Marketing Assistant at Cedar View Care Centre

Thank you for your positive comments regarding our home and staff at Cedar View Care Centre. Our team work hard to deliver high standards of quality care at all times. We always aspire to make a difference in the lives of those we engage with, ensuring that the transition into care is not only seamless but that their ongoing residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. Your kind words will be shared with the team, thank you again for your review.

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Review from R M (Brother of Resident) published on 1 November 2022
Submitted via Postal Card • Report

Overall Experience

My review is based entirely on one visit of one-hour duration, hence I am unable to respond to all the boxes. I was treated with courtesy on arrival. The receptionist was very helpful. Once seated with my sister, we were offered tea, coffee and biscuits, all of which were gratefully received after a

fairly long journey. The carer looking after my sister was attentive, kind and helpful.

Reply from Sydney Lyttleton, Marketing Assistant at Cedar View Care Centre

Thank you for your positive comments, regarding our home and staff, we are always working hard to deliver a high standard of quality care at all times. Your review will be passed on to the team, who will be delighted to hear your feedback.

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Review from Robert R (Son of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident since March 2022 moving from Worthing. I have found the staff to be wholly professional, caring and compassionate. The room and facilities are high quality and well maintained with the gardens and facilities excellent.
I would especially mention the care and help we have

seen from all the staff, from the manager down - to all of you, sincere and heartfelt thanks for your love and care.

Reply from Sydney Lyttleton, Marketing Assistant at Cedar View Care Centre

Thank you for your lovely comment. The care services we deliver as a team to our residents are extremely important to us and we are very proud of our home and the team who look after our residents. Your feedback will be shared with the team.

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Review from Stephen W (Son of Resident) published on 19 September 2022
Submitted via Postal Card • Report

Overall Experience

Although I live in Ireland, I am comforted by the fact that I have no worries about my father's care. I can only visit for one week every month so it is good to know he is in safe hands and looked after by pleasant staff.

Reply from Sydney Lyttleton, Marketing Assistant at Cedar View Care Centre

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from J B (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience

Although only with you for an unexpectedly short period, Dad was made to feel welcome and much care and thought was given to preparation before his move to Cedar View Care Centre, required at short notice. Staff always introduced themselves and were friendly to him and any visitors. Room was very clean,

from the little I saw of the food it looked and smelt excellent. Always made to feel nothing was too much trouble if we asked, staff very helpful and took a genuine interest in him. Segregation of floors to meet care needs was a positive arrangement. (Hard to assess some aspects as his stay was only two weeks.)

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Review from Colin B (Son-in-law of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience

I visited my father-in-law on four occasions in May. The visit had been arranged with the care home staff. They were most helpful and on arrival (my first visit) the protocols were carefully explained and followed. Management and staff were friendly and did everything to ensure my father-in-law enjoyed

the visit. I observed the warmth and care they gave to the residents and preparedness to go the extra mile with birthday cakes for residents. The home is clean and well decorated and furnished. The garden is also lovely. Over four visits I saw and received the same level of friendliness from the staff.

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Review from John B (Son of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience

Although Mother has only been a resident for two weeks she has just started to settle. She was very anxious at first and really homesick. She needed more and more things from her home to make her room familiar. She is timid and difficult at times but the staff have been very professional and encouraging.

Hope she decides to stay, it's a happy, pleasant environment.

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Review from Sarah B (Daughter of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience

I would have no hesitation recommending Cedar View Care Centre. Last year both my parents were very ill and taken into hospital - to add to that, it was at the height of Covid and I live in Australia. I needed to find the right place for both of them and after a Zoom interview with the manager and administrator

I was impressed - they seemed so nice. I was not wrong - the team at Cedar View cared for my parents beautifully and since Mum passed away last year have cared for Dad. The respect with which they treat him and me is greatly appreciated. Cedar View have made me so welcome when I was able to visit Dad for the first time this May. The weekly activities organised bring Dad out of himself and he is very happy with his care. Thank you Cedar View - I know Dad is in the best hands.

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Review from I B (Daughter of Resident) published on 11 June 2022
Submitted via Website • Report

Overall Experience

Pleased to see my father has settled in, and he is not moaning about his care as he did when he initially moved in. I attribute this to good staff. My mother and sister speak commendably as to his care. The Myo app allows me greater access to seeing all the activities he is in, but Poppy, the support

dog seems to be his highlight. Very grateful that I have access to him in this medium.

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Review from Stephen T (Regular Volunteer) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience

I take communion to the residents and I am always welcomed by staff and residents. The centre is clean, well-run and well-managed by delightful, caring staff. There is a delightful, peaceful atmosphere here.

Reply from Monika Jankauskaite, Digital Marketing Manager at Cedar View Care Centre

Thank you for your kind comments! We aim to endeavour a warm and welcoming stay for all our customers as well as continue to build and maintain good connections and relationships with community organisations. The team members and the home manager will be proud to read this.

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Review from John L (Friend of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience

Cedar View Care Centre in Croydon must be one of the top care homes in the UK. The level of care, understanding and genuine friendship shown to both residents and visitors is second to none. The manageress and manager are delightful and nothing is too much trouble for them as they will always speak

to you when they are available. The facilities and cleanliness are perfect. I would and "did" highly recommend this care home to anyone!

Reply from Monika Jankauskaite, Digital Marketing Manager at Cedar View Care Centre

Thank you for your superb review of Cedar View Care Centre. We are extremely proud of our wonderful staff and their dedication to looking after all our ladies and gentlemen. We are one big family here!
Your wonderful comments have been passed on to the team who will be delighted to hear your feedback. Thank you again.

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Review from Poppy D (Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience

Have received very good care. The home is very clean and fresh with no bad smells. Staff are very good. Of course, things have changed a lot with the Covid, but gradually getting back to normal.

Reply from Monika Jankauskaite, Digital Marketing Manager at Cedar View Care Centre

Dear Poppy, thank you very much for your review and kind words. We work hard as a team to ensure that we deliver person-centred care, and knowing that you’re happy with the care provided is very important for us.

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Review from Mervyn F (Son-in-law of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience

The staff are extremely caring and kind. We have been very impressed by their humanity and attention to small details.

Reply from Monika Jankauskaite, Digital Marketing Manager at Cedar View Care Centre

Thank you so much for your kind words and for taking the time to write this wonderful review, our staff will be pleased to read it!

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Review from Suzanne F (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience

My parents arrived in April in some distress and were greeted as family immediately. My mother has recently died. She has been cared for lovingly and professionally. My father's ongoing care has been planned thoughtfully and with tenderness. This home is excellently managed. We could not want or ask

for more for people at their most vulnerable. Thank you.

Reply from Monika Jankauskaite, Digital Marketing Manager at Cedar View Care Centre

Thank you so much for this wonderful review, we are one big family here, at Cedar View. Your mother has touched the hearts of many and she's missed by all of us.

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Review from T L (Daughter of Resident) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience

My elderly father stayed here for over 2 years, nearly 3 years. He was well looked after, fed, entertained, stimulated, nothing could have been done better.
Would happily recommend it to anyone.

Reply from Monika Jankauskaite, Marketing Assistant at Cedar View Care Centre

We appreciate your kind words and will continue to do our best to make everyone feel part of our family.

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Review from Lyn D (Daughter of Resident) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience

The people at Cedar View Care Centre are very caring. When you walk through the doors to the home it feels warm and welcoming and you are greeted by lovely staff. My mum was very well looked after and although her time at Cedar View may have been short I believe she felt very much at home and said all

staff were lovely and kind. Everybody I met was helpful, friendly and thoroughly nice. Thank you everyone for taking such good care of my mum during her stay with you.

Reply from Monika Jankauskaite, Marketing Assistant at Cedar View Care Centre

Thank you for such kind words, we're very pleased to hear your mum enjoyed the stay with us, it was a pleasure looking after her and our caring team will be extremely happy to read this review.

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Review from G D (Friend of Resident) published on 10 August 2021
Submitted via Postal Card • Report

Overall Experience

Happy with the care home seems to have improved over the last six months. The staff are more helpful and friendly.

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Review from Julia W (Daughter-in-law of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience

My father-in-law was transferred here direct from hospital. He had stage 4 dementia and gall bladder cancer and we were aware that his stay would be relatively short. From our first visit to view the home (which came highly recommended) to assess suitability, we were always impressed by the friendly,

caring staff and its cleanliness. Although we didn’t actually see the food, the menus always looked varied and if someone did not like the main menu choice, there was always an alternative on offer. My father-in-law's time here was short, only a month, but we know he received excellent attention and we cannot recommend this care home more highly. Thank you managers and the team.

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Review from M S (Niece of Resident) published on 17 May 2021
Submitted via Postal Card • Report

Overall Experience

The home is clean and staff look smart and all staff wear a name badge. They are always polite and keep you informed regarding the resident ie falls and nursing requirements. The bedrooms are comfortable with the resident's own photos on the wall, making the room homely. The Myo app works well showing

activities for the resident and how staff participate.

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Review from A K (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience

Cedar View Care Centre is the best place for my mum, who has dementia, to be cared for. The staff seem very dedicated and there is always some happy noises. The building is modern and the rooms are well decorated, clean and tidy. I have never visited Cedar View and found something lacking.

Reply from Aileen Nimmo, Sales & Marketing at Cedar View Care Centre

We are delighted you feel that Cedar View always has some happy noises, this really is a lovely home with a delightful manager who is committed to creating a home from home experience for the residents.

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Cedar View Care Centre

Care Provided by Cedar View Care Centre

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Funding & Fees Guide for Cedar View Care Centre

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