Cedar View Care Centre

1 Stanhope Road, Croydon CR0 5NS
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9.9 71 Reviews
  • Cedar View Care Centre, Croydon
Cedar View Care Centre is a beautiful, state of the art, spacious, purpose-built nursing home situated near Shirley in Surrey offering 65 spacious en-suite rooms with personal showers, a wide range of facilities and 24-hour expert care.

Set in an ideal quiet location with landscaped gardens, Cedar View is more than just a care home, it has fantastic facilities to enable the residents living there to enjoy the care experience they want.

It is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Cedar View Care Centre

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Isabel Nyirenda (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cedar View Care Centre

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,600
    • Self-Funded Residential Dementia Care from £1,600
    • Self-Funded Nursing Care from £1,850
    • Self-Funded Nursing Dementia Care from £1,850
    • RESPITE Self-Funded Residential Care from £1,750
    • RESPITE Self-Funded Residential Dementia Care from £1,750
    • RESPITE Self-Funded Nursing Care from £1,850
    • RESPITE Self-Funded Nursing Dementia Care from £1,850

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Cedar View Care Centre to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cedar View Care Centre Reviews (71)

Total of 71, showing 41-60
9.9

Cedar View Care Centre has a Review Score of 9.9 (9.852) out of 10, based on 20 reviews in the last 2 years. Over all time Cedar View Care Centre has 71 reviews.

Overall Experience

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  • 15
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Date Published

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Review from Min O (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been at Cedar View for a number of years and is bedbound. I live overseas, 8000 km away from home, so care and responsiveness at my mum's 'home' is critical to my peace of mind.
My experience during the former manager's tenure was pretty bad (<2018 - Spring 2020): total lack of empathy,
care, thought, transparency with any issues relating to 'missed' care and some nursing staff, an arrogance, a lack of follow up and general dismissiveness of relatives that contradicted what a care home should be about.
However, since the new manager took over, the difference in my mum's comfort (despite Covid 19), the attitude and responsiveness of staff from admin/reception to carers and nurses (their voices say it all) is palpable. I can tell although my mum has her ups and downs, she feels cared for and far less stressed than during the former manager's era. The new manager has made meaningful, positive changes, is transparent and works with families for the residents' best welfare.
A great change! Thank you.

Reply from Isabel Nyirenda, Home Manager at Cedar View Care Centre

Thank you for the positive review and kind words on how the changes to the home have impacted your loved one. It means a great deal to me that I have made positive and meaningful impact to the residents' lives at the home. Here at Cedar View we endeavour to take all kinds of feedback and make changes accordingly. I know since my short time at the company that the provider also takes on this stance. I look forward to meeting you officially and, once again thank you for reviewing us here at Cedar View.


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Review from Tracey T (Sister of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be great, very well run, MYO app for communication. Nursing team very nice and helpful. Receptionists very nice too. Home has gone above and beyond re. Covid.

Reply from Aileen Nimmo, Sales & Marketing at Cedar View Care Centre

Thank you for taking the time to write a review. We value the opinions of our residents and their families. It is especially uplifting to read that you are using the new innovative technology myo, a communication app, to help stay in touch with the home and your loved one.


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Review from Gill K (Daughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has advanced vascular dementia and has been at Cedar View for 2 years. I’d like to say how grateful I am for the person-centred care the managers and staff on the dementia unit are providing. With this second lockdown, it has been hard not being able to visit my dad but we really appreciate
all the efforts the staff are going to to keep residents safe and well looked after. We feel extra effort has gone into looking after Dad's emotional well-being through lockdown. We love the app which regularly shows us photos of activities Dad is doing, including one to one and group physio, parties and celebrations, time with the activities co-ordinator, and one to one time with care staff who share family photos and reminisce with him. We found the family review with the deputy manager really helpful and the staff responded to our suggestions about alleviating dad’s anxiety. He seems much calmer and more settled with the regular contact and reassurance provided by the deputy manager and the care staff.

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Review from Christine H (Partner of Resident) published on 22 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival, I always received a pleasant greeting. Having visited many care homes I was impressed by the cleanliness and pleasant, tasteful surroundings in the public areas and the bedroom. The meals were prepared with fresh, good quality ingredients. My partner's needs to be active and then later,
needing nursing care, are all well met.

Reply from Aileen Nimmo, Sales & Marketing at Cedar View Care Centre

Thank you for taking the time to review Cedar view, your feedback has been shared with the team and we are delighted to read your partner's needs are all well met.


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Review from Laura E (Great-Niece of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since COVID-19 has come around Cedar View care home has been on point with every aspect of my aunties care, they put the necessary safety measure in as soon as possible to limit the spread of the virus within the home. They keep in contact with all relatives making us feel like we are part of the process,
and putting us at ease knowing our families are being cared for by the loving staff.
Nothing is ever to much trouble from the cleaners to the managers; they go above and beyond to make sure they take the time to know my auntie and treat her as a person and not a job.
We as a family are so grateful for all the care, love and help that they have shown/given my auntie and also us as a family.
She really couldn’t be in a better place.

Reply from Aileen Nimmo, Sales & Marketing at Cedar View Care Centre

Thank you for taking the time to share your thoughts on Cedar View and the team supporting your Auntie. We are delighted that you feel we go above and beyond, especially during these most challenging times, we are doing our best to keep everyone informed as the situation changes. Stay safe and look forward to life returning to normal soon hopefully.


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Review from Paul G (Son-in-law of Resident) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experiences with all the staff were positive. The building was nice and clean.

Reply from Aileen Nimmo, Sales & Marketing at Cedar View Care Centre

Thank you for the positive feedback Paul. It really makes a difference to the staff to know that their commitment is valued.


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Review from Anita H (Daughter of Resident) published on 17 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Our Family removed Mum from Cedar View Care Centre last month as we noticed that her dementia and also her level of care deteriorated badly. A recent safeguarding report helped our decision, my mum is now bed-bound and will not be able to mobilise again. There are some very caring staff at Cedar but
the level of care is scuppered by poor management, numerous carers/nurses have left over the last year due to poor management styles. This affected the care my mother received as they became short-staffed, agency carers were brought in who seemed to not be informed of my mum's needs. There have been numerous times when family members have turned up to visit and mums door to her room had been closed and mum was left with her call bell out of reach, no TV and no interaction with others. We constantly emailed management to express our concerns but this did not reach staff.

Reply from Tori Blackadder, Marketing Assistant at Cedar View Care Centre

Thank you for taking the time to leave feedback for Cedar View Care Centre. Our preferred goal is to work closely with our residents and their families. Therefore, it is always very sad when a working relationship breaks down, despite the Homes best efforts to manage families expectations. Providing care can be complex and desired outcomes are not always as easy to achieve as anticipated.


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Review from J M (Daughter of Resident) published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are helpful and friendly. Excellent cleanliness - always smells clean.

Reply from Tori Blackadder, Marketing Assistant at Cedar View Care Centre

Thank you for taking the time to review Cedar View Care Centre. We are pleased to hear that you find our home clean and that our staff have been helpful and friendly.


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Review from S H (Niece of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can see a marked improvement in my aunt's attitude.
Warm friendly and helpful staff. Thank you.

Reply from Tori Blackadder, Marketing Assistant at Cedar View Care Centre

Thank you for taking the time to review Cedar View Care Centre. We are pleased to hear that you see improvement in your aunt since her residence with us. We are very glad to hear that you find our staff friendly and helpful too.


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Review from Emma B (Daughter of Resident) published on 3 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unfortunately, the service being given to my mum has deteriorated over the past year and is inconsistent. They are some wonderful individuals at Cedar who go above and beyond to make my mums care the best it can be, but their efforts are regularly destroyed due to poor management, a severe lack of communication
and attention to detail.

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Review from Chris S (Nephew of Resident) published on 15 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied that the care my aunt receives is appropriate to her needs. She is 98, bed-bound has dementia and has only minimal quality of life.
Although the environment and activities provided are good, she cannot participate, which is a shame.
The food seems nice and the staff in the main are
attentive to her needs. End of life care is expensive and in the instance is a big outlay to simply lie in bed all day. However, it is what it is.

Reply from Tori Blackadder, Marketing Assistant at Cedar View Care Centre

Thank you for taking the time to review Cedar View Care Centre. We recognise that each resident experience is different depending on their specific care need. We will continue to strive to create a caring environment that meets the need of each resident in our care.


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Review from A K (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Cedar View for a while now and whilst she cannot express herself I can confirm she is being looked after well. This is a great relief as I have worried about finding a good care home and I think this is one of the best in the area.
The staff always seem to be present and services
such as chiropody and manicures available.

Reply from Tori Blackadder, Marketing Assistant at Cedar View Care Centre

Thank you for taking the time to review Cedar View. We are glad to hear that you are happy with our team and services provided, and that you feel your Mum is well cared for.


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Review from Jake F (Son of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cedar View is an excellent care home. All of the staff treat my mother with respect and make her quality of life exceptional taking into account her condition.
The overall environment is more like that of a small hotel rather than a care home. Knowing how well she is cared for gives us complete peace
of mind.

Reply from Tori Blackadder, Marketing Assistant at Cedar View Care Centre

Thank you for taking the time to review Cedar View. We are happy to hear that you are pleased with our dedicated team and environment for your Mother.


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Review from Philip V (Son of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good interaction with the team, carers and nurses. Nice atmosphere, very clean and my mum felt very included, safe and cared for. All in all, a very good experience all around. Thank you

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Review from J H (Power of Attorney of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was transferred from hospital only to die a few hours after arriving. However, the care we were given both in visiting and making the arrangements was excellent. The staff were caring and made every effort to make my friend's last hours comfortable. After her death, the care and concern continued.
I am very impressed by the staff at Cedar View and cannot rate them highly enough.

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Review from Y R (Daughter of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The things that are promised have not been seen. Residents are frequently left in the same place to watch TV all day. Agency nurses, especially at weekends, can be sullen, seemingly lazy and do not interact with residents. Residents are not encouraged to ask for what they want - and therefore have become
institutionalised. With the theatre, landscape gardens, activities, food and sweet shop, I would expect everything to be of top quality for the amount spent each month. Too many niggles to allow this and every aspect would be improved with a little management participation and overview.

Reply from Barbara Carter, Cedar Manager at Cedar View Care Centre

Thank you for taking the time to provide feedback. We carefully read all reviews and hold regular resident and family meetings to ensure all thoughts and opinions are heard. We make every effort to create a homely atmosphere at Cedar View and our activity department has recently been increased to enable us to improve the activity provision within the home. I am not sure what things have been promised that have not been seen but have an open door policy and so please feel free to drop and discuss any concerns you may have.


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Review from Derek B (Resident) assisted by family/friend published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly. Very attentive, clean. However, I didn't like the food - I am vegetarian and I didn't get much choice. Staff were very quick to provide support with my incontinence.

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Review from Kathryn B (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother resided in Cedar View, Croydon for over two years until she passed away. The care she received was exemplary. The wonderful team treated her with the utmost care and kindness.
The facilities are excellent and having visited many care homes, the immediate impression that you are greeted with
is how spotless the home is, not just in the public areas but also all the resident's rooms.
To entrust a home with the care of my mother was a big and emotional decision so was undertaken following a great deal of research, it was a relief to quickly realise our decision was the right one.

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Review from P F (Sister-in-law of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care that my relative receives at Cedar View. The home is very clean, bright and welcoming. The registered nurse has been very kind and supportive to my relative. I would definitely recommend Cedar View.

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Review from C H (Friend of Resident) published on 13 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and helpful staff. Relaxing atmosphere.

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Current Review Score: 9.9 (9.852)

Overview of Review Score

The Review Score of 9.9 (9.852) out of 10 for Cedar View Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.852 for Cedar View Care Centre is calculated as follows: ( (207 Excellents x 5) + (25 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 237 Ratings = 4.852

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedar View Care Centre is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Feb 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Cedar View Care Centre

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Meet the Team (4)

Isabel

Isabel Nyirenda

Job Title: Home Manager

My name is Isabel Nyirenda. I am the home manager at Cedar View Care Centre. I have been working in healthcare, both the NHS and the Private Sector for many years. I qualified as a Registered General nurse in 1993.


I have acquired a lot of experience in various fields of Nursing and my philosophy has remained very simple – “Treat others as you would like to be treated.” I have a team that embraces a holistic approach to deliver a person-cantered care.


Although pictures in the brochure can speak a thousand words; but a visit to the Home where you can see for yourself and have a feel of the place and also have the opportunity to chat with any members of the team, residents or visiting relatives is always recommended.


Erik

Erik Cortez

Job Title: Deputy Manager

Joined: 2020

I am a First Level Registered Nurse (General Adult) and have been working for 20 years across different organisations in the UK. All of which is in a nursing home. I have been a Home Manager as well as Deputy Manager. I have worked in the Adults’ Social and Health Care Department for 5 years. I love working with the residents and their families and making sure that I support the residents to meet their needs.


My hobbies include reading novels, Netflix, gardening, landscape photography, cooking, baking and cake decorating.


Linda

Linda Harrison

Job Title: Administration Manager

Joined: 2016

I enjoy my role at Cedar View because one day is never the same and I am involved with everything that goes on!


Having worked here since 2016 when Cedar first opened, I have seen many changes and have enjoyed experiencing it’s growth in terms of residents and staff alike.


We have a great team that I am extremely proud to be a part of.


Claire

Claire Jones

Job Title: Lifestyles Lead

I chose to be a team member here because Cedar View is a fantastic home with great staff and facilities for residents and their families. I love building strong relationships with our residents, their families and my team. I feel great pride in my role as I know it makes a difference in people’s lives.


The best part of my role is creating moments of joy for our residents and helping them to overcome obstacles to fulfil their aims and wishes. My role is important because the well-being of our residents is at the core of everything we do.