Mary Rose Manor

Copnor Road, Copnor Road, Portsmouth PO3 5GA
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9.9 83 Reviews
  • Mary Rose Manor, Portsmouth
Mary Rose Manor is a charming and compassionate care home dedicated to providing outstanding support and a true sense of home for its residents. Nestled in a serene and accessible location, Mary Rose Manor offers a tranquil yet vibrant environment designed to promote comfort, dignity, and fulfilment.

The manor specialises in residential care, dementia care, and short-term respite stays, catering to the unique needs of each individual. A team of highly trained and caring professionals works tirelessly to deliver personalised care plans, ensuring that every resident receives the attention and support they need to live happily and independently. Mary Rose Manor combines the supportive environment of a care home, with the clinical excellence afforded by nursing staff. The home supports residents who need help with physical or mental disabilities, Dementia or Alzheimer’s disease, complex-care, whether short or long-term and day-to-day care support.

The home boasts tastefully decorated rooms, inviting communal areas, and beautifully landscaped outdoor spaces where residents can relax or socialise. A dynamic programme of activities and events encourages engagement and helps residents maintain an active and enriched lifestyle.

Mary Rose Manor is committed to fostering a warm, inclusive community where residents and their families feel valued, supported, and at ease. It’s more than a care home—it’s a place to truly belong.

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Care Provided by Mary Rose Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Turk (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Mary Rose Manor

  • Fees vary depending on level of need of the resident and all care is tailored to the individual. Hairdressing and chiropody are excluded from the standard fee.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All day. Other times with consultation with the manager.
    A visiting family room is available within the home to allow family from far to stay overnight subject to discussion with the manager.


  • Parking

  • Own car park.


Mary Rose Manor Reviews (83)

Total of 83, showing 21-40
9.9

Mary Rose Manor has a Review Score of 9.9 (9.894) out of 10, based on 21 reviews in the last 2 years. Over all time Mary Rose Manor has 83 reviews.

Overall Experience

  • 69
  • 12
  • 1
  • 0
  • 1

Date Published

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Review from Geoff C (Son-in-law of Resident) published on 29 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, we have nothing but nice words to say about Mary Rose Manor. Lovely staff, lovely rooms and generally a really nice place to care for our ageing community. Compared to other homes my father-in-law has been in, this place is miles above, not mentioning any names! Thank you for all your support
and care for my father-in-law, best wishes to you all!

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Review from B L (Stepson of Resident) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to liaise with the home from a distance as I live far away. My experience of the staff and the care they gave was excellent. They were thoughtful, considerate, caring and very sensitive. Thank you to the manager and everyone.

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for sharing your review and your kind words. It was a pleasure to care for your loved one.


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Review from John G (Resident) published on 13 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing but praise for everyone involved with our mother's care, from the first day to the last our mother's every need was taken care of

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for your review, it was a pleasure to care for your mother.
Take care.


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Review from John E (Husband of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic nursing home Mary Rose Manor is. It is so well managed. All the staff are really professional, every member of staff go out of their way to be kind and caring to all the residents. It is a very happy place. My lovely lady spent her last eight months in the home, she was so well-loved
and cared for by all the staff. On the night she passed away, the nurses and carers were so very kind. Dignity, care and well-being of the residents are Mary Rose Manor.

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for your kind review and sharing your experience. It was a pleasure to care for your loved one.
Best wishes.


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Review from J S (Daughter of Resident) published on 23 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received compassionate and dignified care in the last days of her life. Staff at Mary Rose were very caring and capable. Matron of the home is very professional, caring and supportive.

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Review from I K (Nephew of Resident) published on 6 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding staff, outstanding management, I couldn't have asked for better. They looked after my auntie so well, she'd been in a couple of homes before Mary Rose and they haven't a touch on you guys. Thank you all from the bottom of my heart.

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for your kind review. It was a pleasure to look after your aunt.
We wish you and your family all the best.


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Review from Pete A (Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a resident at Mary Rose Manor. I think that Mary Rose is the best care home you could wish for. I have been here 5 years and I really really love it, they have changed my life around the manager and her care team have got me on the right medication and I don't have a peg anymore. They've allowed
me to decorate my own room. I'm a massive Portsmouth Football Clun fan. I can't thank them enough. I'd like to thank the owner and the manager for allowing me to decorate my room. You have really changed my life and I can't thank you enough!

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for your kind review. We pride ourselves on our care and putting our residents at the heart of all we do. It is great to hear your feedback and thank you again for sharing your kind review.


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Review from Janie B (Daughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum at 98 had a nasty fall breaking a bone in her knee, sadly following this her general health deteriorated and she was unable to return home. We were very grateful for all the help and support we received from the manager when contacting Mary Rose Manor. Mum became a resident at Mary Rose Manor for
just a short time and eventually, they provided end of life care for her. We could not have asked for a more comfortable, supportive environment for her to end her days. The whole team were exceptional in the level of empathy, care and support they gave Mum and us as a family in this difficult time. From day one she was made to feel welcome and cared for. The accommodation and facilities were immaculate and she was able to personalise her room. Most of all though she was treated with dignity, respect and love. We are eternally grateful to everyone for making a sad situation more bearable for us and allowing us to stay with Mum in her last few days, providing a family room for us to rest in when needed.

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for your very kind review. We pride ourselves on a person-centred approach and our team at Mary Rose Manor were honoured to have cared for your loved one. Thank you again for sharing your positive experience of the home and staff.


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Review from S L (Son of Resident) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after at Mary Rose for nearly 4 years. The staff and on site management were very good. They would discuss my mother's condition as it deteriorated due to dementia. Despite her condition becoming difficult, generally the staff showed care, dignity and respect to my mother. The condition
of the home is good and clean. Relatives are encouraged to be part of life in the home during events like Christmas and Easter etc. Even to, and at the end of my mother's life, everyone showed care and compassion.

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for your kind words and for sharing your review. It was a pleasure to care for your mother.


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Review from Catherine B (Daughter of Resident) published on 16 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was well looked after and always appeared well and happy when I visited. I only moved her so she was closer to me and the area she'd lived in. Staff were always lovely and seemed to enjoy their jobs.

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Review from Maggie E (Friend of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Once again difficult to visit a resident. My lateral flow test not believed, took a further test at the home. Negative instantly, made to wait 15 mins. Anyone who does these tests now that a positive result comes up immediately. Rude staff, patronising mentally. I am not a patient!

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for your review, I am sorry to hear that you feel this way. We are currently following government guidance to ensure that everyone is kept safe and so that we can continue to have visits within the home. We understand that it is a difficult time for everyone, if you would like to discuss further please do not hesitate to contact our home manager.


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Review from Sharon G (Daughter of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was admitted to the Mary Rose Manor during the summer, following discharge from hospital. He was received with care, all his needs were met with devotion from the nursing team. His room was clean and comfortable. His wife was encouraged to visit and have meals with him. As a nurse myself,
I am very critical, I would not have wanted my father to be cared for anywhere else. He died in peace and with dignity - thank you all.

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for posting your kind review.
Best wishes.


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Review from Ann S (Wife of Resident) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful husband needed end of life care and was offered a bed at Mary Rose Manor and from the moment he was admitted he received nothing but kindness and care. Every member of staff was part of a very special team. My husband was given excellent nursing care and was always treated with respect
and his dignity was kept intact. For us as a family we were looked after in numerous ways, eg. keeping us informed of his condition, bringing us copious amounts of refreshments and empathy at all times, the list goes on. My husband was there until he finally slipped away after almost two weeks. As a family, we want to thank every single person for making an agonising time bearable.

Reply from Julie Turk, Manager at Mary Rose Manor

Thank you for your kind review and sharing your positive experience of the home and staff.
Best wishes


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Review from Yvonne P (Wife of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in the nursing home for 6 months. Whilst in there the staff were wonderful, his care was exceptional, they were so lovely and looked after him with compassion and dignity.
The home was clean and tidy, the staff were always helpful, and would do anything for my husband and his family.
I would recommend this nursing home, your loved ones are looked after and the care is out of this world. Thank you!

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Review from Deborah H (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Mary Rose Manor for several months, and at the end, your staff have been truly exceptional.
We can't thank you enough for the emotional and physical support given to us and to Mum during her last few hours. I was prepared for the finality of her situation with dignity and
love. Fleeting moments held together by exceptional staff. Thank you.

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Review from Louise J (Sister of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My twin sisters went for 2 weeks respite in June 2021. They both loved it. The home was clean, a lot of activities and a lot of nursing staff/ helpers were seen happily engaging with clients as we walked around. This place is well run and well organised. My sisters have come home different women - full
of happiness, loved the food, and they have not stopped dancing to Abba! They will definitely return as they really did see The Mary Rose as a hotel! A caring home.

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Review from C D (Wife of Resident) published on 14 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mary Rose Manor cared for my husband with care and dignity. The staff were very supportive to me in difficult times. I have recommended Mary Rose to other people looking for a home for their loved ones. The manager was there for everyone, no matter how busy she was.

Reply from Fatemah Bhanji, Business Development Executive at Mary Rose Manor

Thank you for your very kind review about your husband's stay at Mary Rose Manor. We pride ourselves on a person-centred approach and our team at Mary Rose Manor were honoured to have cared for your husband. Thank you for recommending Mary Rose Manor to others, and for sharing your positive experience of the home.


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Review from Kate E (Daughter of Resident) published on 22 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team looked after my dear dad with compassion, love and respect. We could not have found a better and more caring home for him in his last 2 years. The difference it made to me and my partner, to know that Dad was in such good hands (after some challenging years in the community
due to dementia and health needs), was huge. We were so worried about him having to go into care, but they quickly helped him to feel safe and secure. He was involved in the activities, especially singing, jigsaws and quizzes.

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Review from Gillian H (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Mary Rose Manor highly enough. My mother, who suffered from severe Alzheimer's, had been in other homes, but the care and support she received from Mary Rose Manor was exemplary. The staff, without exception, were highly professional, caring and friendly and gave my mother, who could
be challenging at times, the best care possible.
The home has lovely rooms that are light and clean, spacious and comfortable. The lounge areas are similarly spacious.
I cannot fault the care everyone gave to Mum, both in the 16 months she was there and when she was dying. Because of Covid, we were unable to be with her at the end but I know that she was looked after with respect and dignity by people who were genuinely fond of her and that means a great deal.
I was impressed by the way the home is run, with professionalism and empathy, especially through these very difficult times.

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Review from Rosslin B (Sister of Resident) published on 4 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother spent his last 3 months here and I cannot praise the place and staff enough. Their care was excellent, they kept me informed at every stage and looked after him with the utmost dignity.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Mary Rose Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Mary Rose Manor is calculated as follows: ( (221 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 246 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mary Rose Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Julie Turk

Job Title: Registered Manager

Joined: 2015

Having previously worked at Beechwood House as the Registered Manager, Julie joined Mary Rose Manor as the Registered Manager in November 2015.