Mary Rose Manor

Copnor Road, Copnor Road, Portsmouth PO3 5GA
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9.9 83 Reviews
  • Mary Rose Manor, Portsmouth
Mary Rose Manor is a charming and compassionate care home dedicated to providing outstanding support and a true sense of home for its residents. Nestled in a serene and accessible location, Mary Rose Manor offers a tranquil yet vibrant environment designed to promote comfort, dignity, and fulfilment.

The manor specialises in residential care, dementia care, and short-term respite stays, catering to the unique needs of each individual. A team of highly trained and caring professionals works tirelessly to deliver personalised care plans, ensuring that every resident receives the attention and support they need to live happily and independently. Mary Rose Manor combines the supportive environment of a care home, with the clinical excellence afforded by nursing staff. The home supports residents who need help with physical or mental disabilities, Dementia or Alzheimer’s disease, complex-care, whether short or long-term and day-to-day care support.

The home boasts tastefully decorated rooms, inviting communal areas, and beautifully landscaped outdoor spaces where residents can relax or socialise. A dynamic programme of activities and events encourages engagement and helps residents maintain an active and enriched lifestyle.

Mary Rose Manor is committed to fostering a warm, inclusive community where residents and their families feel valued, supported, and at ease. It’s more than a care home—it’s a place to truly belong.

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Care Provided by Mary Rose Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Turk (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Mary Rose Manor

  • Fees vary depending on level of need of the resident and all care is tailored to the individual. Hairdressing and chiropody are excluded from the standard fee.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All day. Other times with consultation with the manager.
    A visiting family room is available within the home to allow family from far to stay overnight subject to discussion with the manager.


  • Parking

  • Own car park.


Mary Rose Manor Reviews (83)

Total of 83, showing 41-60
9.9

Mary Rose Manor has a Review Score of 9.9 (9.894) out of 10, based on 21 reviews in the last 2 years. Over all time Mary Rose Manor has 83 reviews.

Overall Experience

  • 69
  • 12
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Review from Sue C (Wife of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved husband was cared for with respect and dignity at all times. He arrived frail and in need of specialist nursing care. He was gently managed, loved and looked after until the end of his life. The kindness and compassion with which he, and I, were treated was wonderful and sustaining through
difficult times. All staff were amazing and manager exceptional in her support and understanding. Have already recommended to many others.

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Review from Alan (Son of Resident) published on 21 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was extremely lucky to spend the final years of his life in such excellent surroundings with so many good and caring people. A spotless home with wonderful loving staff at all levels. It would be impossible to find fault with the quality of care and attention given.

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Review from H E (Sister of Resident) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister was brought into the home straight from hospital, she had gone through many care companies in her home then sent to one in Gosport. She didn't like any of them, however, Mary Rose Manor with the assistant manager and his team seemed to accept her and all her needs. She was known as one of
their 'little pickles' which we loved. She spent her last few months here and we are so thankful for that. Everybody was so lovely and caring. They listened to her and accepted her.

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Review from S S (Sister of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother had multiple health conditions and went to Mary Rose Manor just as Covid-19 lockdown began. We were only able to visit once but talked with him and the staff by phone. We were very pleased that he had been admitted to a home where the staff were so caring and understood his needs. They kept
us informed as his health deteriorated, kindly, professionally and honestly.

Reply from Mohamedtaki Jaffer, Procurement & Operational Director at Mary Rose Manor

Thank you very much for your very kind review. I have been advised that it was a pleasure having him at the home. May you be happy in the knowledge that he received the very best care when needed.
Best wishes.


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Review from D N (Son of Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You came highly recommended and you did not disappoint. First-class care from a first-class team and I mean team. All staff was friendly, polite, respectful, and caring.

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Review from Diane C (Daughter of Resident) published on 7 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This has got to be the best care home ever. You looked after my Dad like he was your own. He was always clean, tidy, and well-fed and looked after. Big hugs to all of you carers, cleaners, kitchen staff and activity staff. All wonderful. Lots of love.

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Review from Jan C (Sister of Resident) published on 14 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Mary Rose Manor for 3 and a half years. She has, as I see it, always been treated fairly considering her behavioral problems. The home itself is excellent with staff carefully chosen and who are generally perfect for the job they are carrying out. Not only are they caring
and kind to the resident but also to all visitors, namely me. The atmosphere is good and my sister has been very happy there. She has been well looked after and my gratitude is with all the staff.

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Review from I M (Son of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and I have always been treated with the greatest of respect. Before his passing, every member of staff went above the call of duty.
Held my hand and saw me through his last day's fantastic support.

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Review from Y C (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was well cared for but became unresponsive. The staff immediately followed all procedures to care for Mum and notified me. The attention, care and dignity they offered my mum and my family; was absolutely flawless.

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Review from Sharon L (Daughter-in-law of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was taken in by Marie Rose Manor. They were very new and it was lovely, especially compared to other homes I had visited. The rooms are clean and beautifully decorated and she was very happy there. The staff were friendly and helpful. Sadly, my mother-in-law passed away in December.
I would highly recommend Mary Rose Manor.

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Review from Alison M (Daughter of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only in care at the Mary Rose Manor for three weeks. Once he was admitted his frame of mind changed he was content and of good well-being knowing he was nearing end of life. His words of praise for all the staff were excellent. He was very content. I and the rest of his family were more than
pleased and happy with the care he was given. Also how kind and considerate to all of his visitors.

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Review from Tony H (Son of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was placed in the home due to her dementia. She is, as a result of her illness, often very confused and staff at the home were excellent throughout her stay and showed her exceptional care and support. We were pleased to know that she was well cared for throughout.

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Review from Alan A (Son of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was a resident here for 18months and received excellent care throughout.
Staff were very kind and considerate. Residents private rooms were spacious and practical.
Overall, we were very satisfied with the care our mother received - no complaint at all.

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Review from E D (Mother of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son is the resident at Mary Rose Manor. He is epileptic and suffers from seizures both petit mal and grand mal, without warning. He always seems to be very happy here and enjoys all his meals which are fresh and substantial. He does hurt himself because of falls against furniture or floor but is
always looked after very well. Nurses are present.

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Review from Simon M (Respite Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I received excellent care and help in very difficult circumstances. I am not used to being in care but the lovely staff made great attempts to care for me and they achieved it.

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Review from W G (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care and support my mum receives. She has a lovely size room with her own shower and toilet. The staff are always kind and helpful and the place is always clean.
All the staff work hard to support the residents and their families.

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Review from Kim D (Wife of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely overwhelmed at the level of support and care my husband and myself receive at the Mary Rose Manor each and every day by every member of staff! "Excellent"!
I could not wish for better for my husband. I have got so much peace of mind knowing my husband is so well taken care of and nothing
is ever too much trouble for each staff member.

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Review from JC (Daughter of Resident) published on 14 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here from another care home for the last month of her life. In that time she was looked after with a great deal of compassion and a high level of care. The management and staff always made sure she had everything she needed. The home was clean and tidy and they made sure she ate and
drank as much as she was able. A big thank you to all who helped her.

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Review from J H (Wife of Resident) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respectful, kind and caring staff.

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Review from S O (Daughter of Resident) published on 8 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had two months respite care here after an emergency admission to hospital and looked and felt much better after his stay. The staff are very kind and showed us a great deal of concern one night when my father was very ill. The home is modern, kept extremely clean and my father was comfortable
and looked after very well. He enjoyed the food.
The only drawback from his point of view was the lack of activities or entertainment to stimulate him mentally, but he was there at a time when they only had a part-time activity coordinator to cover three floors.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Mary Rose Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Mary Rose Manor is calculated as follows: ( (221 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 246 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mary Rose Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Julie Turk

Job Title: Registered Manager

Joined: 2015

Having previously worked at Beechwood House as the Registered Manager, Julie joined Mary Rose Manor as the Registered Manager in November 2015.