Mary Rose Manor

Copnor Road, Copnor Road, Portsmouth PO3 5GA
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9.9 83 Reviews
  • Mary Rose Manor, Portsmouth
Mary Rose Manor is a charming and compassionate care home dedicated to providing outstanding support and a true sense of home for its residents. Nestled in a serene and accessible location, Mary Rose Manor offers a tranquil yet vibrant environment designed to promote comfort, dignity, and fulfilment.

The manor specialises in residential care, dementia care, and short-term respite stays, catering to the unique needs of each individual. A team of highly trained and caring professionals works tirelessly to deliver personalised care plans, ensuring that every resident receives the attention and support they need to live happily and independently. Mary Rose Manor combines the supportive environment of a care home, with the clinical excellence afforded by nursing staff. The home supports residents who need help with physical or mental disabilities, Dementia or Alzheimer’s disease, complex-care, whether short or long-term and day-to-day care support.

The home boasts tastefully decorated rooms, inviting communal areas, and beautifully landscaped outdoor spaces where residents can relax or socialise. A dynamic programme of activities and events encourages engagement and helps residents maintain an active and enriched lifestyle.

Mary Rose Manor is committed to fostering a warm, inclusive community where residents and their families feel valued, supported, and at ease. It’s more than a care home—it’s a place to truly belong.

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Care Provided by Mary Rose Manor

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Muscular Dystrophy
  • Neuropathic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Palliative Care

Good to Know

  • Person in charge
  • Julie Turk (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015

Funding & Fees Guide for Mary Rose Manor

  • Fees vary depending on level of need of the resident and all care is tailored to the individual. Hairdressing and chiropody are excluded from the standard fee.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All day. Other times with consultation with the manager.
    A visiting family room is available within the home to allow family from far to stay overnight subject to discussion with the manager.


  • Parking

  • Own car park.


Mary Rose Manor Reviews (83)

Total of 83, showing 61-80
9.9

Mary Rose Manor has a Review Score of 9.9 (9.894) out of 10, based on 21 reviews in the last 2 years. Over all time Mary Rose Manor has 83 reviews.

Overall Experience

  • 69
  • 12
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  • 1

Date Published

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Review from Mervyn H (Nephew of Resident) published on 25 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was admitted to Mary Rose Manor in January 2017. She had been diagnosed with vascular dementia in hospital and could not care for herself independently.
The care that she received was given with care, compassion and professionalism.
The home itself was almost new and was kept in pristine condition.
The catering was excellent and she was well fed whilst there.

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Review from Peter C (Son of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Mary Rose Manor after she was 'fast-tracked' from hospital. She was comfortable and very well looked after in the care home. The staff were attentive to her needs and unfailingly caring for her and her family. She liked the food and the choices she was given. All in all, this
was end of life care as it should be.

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Review from Janet D (Daughter of Resident) published on 11 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We knew when Dad went into Mary Rose that he did not have long. We had to persuade him to leave his house, but when he saw his room he was delighted and enjoyed the first few weeks when he was well. The end of life care he was given was outstanding. Everyone was so helpful and caring, not only to Dad
but to the members of the family. Thank you to all the staff.

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Review from Nicholas R (Brother of Resident) published on 9 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mary Rose is a purpose built, modern nursing home and my sister became a resident when it first opened in November 2015. She passed away in May 2017. During her time in the home she had a lovely room and facilities. The staff provided great skill and care in looking after her, and became her friends.
There is always a welcoming air about the staff and the environment in the home. There is also a culture of working with the family and next of kin so that the staff can optimise their care for the residents.

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Review from John C (Nephew of Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always very clean and there are never any unpleasant odours. I would like to see more in the way of organised activity and entertainment. I feel the home is not staffed as well now as it was 18 months ago (both in quality and quantity). More time with patients, more help with feeding.

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Review from Lucy L (Granddaughter of Resident) published on 31 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care shown towards my grandfather was absolutely first class. As a family, we were comforted with the high level of facilities provided. Nothing was too much trouble and he was extremely well looked after. Couldn't recommend Mary Rose Manor enough. Thank you to all.

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Review from Sally B (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff made a very difficult time when my mother was ill, bearable. My mother was treated with dignity and made to feel her life was valued.

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Review from Jackie C (Niece of Resident) published on 17 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this nursing home highly enough. My uncle was at the home for eight months up to his death; during that time his care was exemplary.The home is well run, has a strong management team led by the lovely Manager, who as well as being very professional has a genuine warmness towards her
service users their families and her team. As well as a lovely environment, the staff there are well trained and showed genuine care and commitment to the people they are caring for; this was especially evident in the last weeks of my Uncle's life where everyone working at the home showed him so much kindness. My husband recently remarked that he felt we had become a family, with everyone at the home; that was how the staff made us feel. The home recently had an unannounced CQC visit, the findings were very positive. I believe that reading this report will help you make the right decision when looking for a good nursing home (emphasis on the word home!)

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Review from Jane D (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent the last 5months of her life at Mary Rose. The kindness and care of the staff were exemplary. I am grateful that mum was able to end her life in comfort with caring people.
The matron is excellent.

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Review from Tim D (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted for what turned out to be the last 2 months of his life. The care and warmth he received could not have been better. The staff from the manager to every single person we were in contact with were excellent to dad and our family. We were all treated kindly and courteously. The end
of my dad's life was managed in a wonderful way. I can't thank you enough. We were lucky enough to have the born by CHF.

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Review from S J A (Daughter of Resident) published on 18 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome and stay of my late father were handled with such care and professionalism, encouraging and friendly but also respectful was something that will remain with me for the last weeks of Dad's life. Always cheerful, they listened, cared and nursed my lovely dad.

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Review from Glenn T (Son of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout my Mum's stay, the staff were very caring and attentive. Mum had severe dementia with behavioural issues and the staff were very patient with her. The rooms and general facilities in the home are top class. During my mum's last days the staff were all excellent to both my Mum and myself.
I would recommend this home to anyone.

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Review from J L (Wife of Resident) published on 29 December 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was only there for a few weeks but I thought the care he received during that short time was excellent. The nursing and care staff did all they could for him during his last weeks of life. The staff were all very compassionate to my family during this difficult time. The Manager runs an
excellent establishment. I have been negative about some of the questions I am forced to answer in this survey as they did not apply to the experience of the nursing home during a very brief stay.

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Review from Ena M (Resident) published on 15 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant - I felt like part of a family who actually loved me and cared. The food is out of this world. Full marks on all aspects.

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Review from John U (Brother of Resident) published on 20 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent could not do enough for my sister, cannot speak highly enough in praise for the staff and the accommodation.

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Review from Vanessa B (Daughter of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Would like more variety of vegetables with dinner, and more choice of supper, not just sandwiches and soup. Would like to have the odd day trip out, and more organisations visiting the home as entertainment for residents i.e. local churches, schools, theatre clubs etc. Also, daily newspapers delivered
and maybe the odd mobile shop coming in.
Maybe a glass of wine or beer when wanted.

Reply from Julie Turk, Registered Manager at Mary Rose Manor

With regard to the vegetables, we have an availability on demand. Hot meals are always available at supper, the residents are asked which they would prefer. We now have an activity co-coordinator in post and she has already arranged visits out and these have been a success. The local school children and nursery have been into the home and will continue to do this after the school holidays. The home is supported with Pastoral services that are available on request as well as services for Christmas and Easter. Shortly there will be regular Sunday Services.
We have also had a clothes party within the home that residents and family members attended.
We have also arranged with a newspaper company to deliver papers as this was requested.
If the individual concerned would have spoken to the Manager directly, these matters could have been addressed before it became an issue.


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Review from Tim T (Son-in-law of Resident) published on 28 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff at Mary Rose Manor went above and beyond the call of duty to provide care and nursing to support my father in law during his final months of his life. Although it is invidious to pick out one member of staff, the manager ensured he was nursed and supported 24/7, going above and beyond the call
of duty. It is a lovely home with caring and competent staff who I would have no hesitation in recommending.

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Review from William E (Son of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care and respectability of my step father has been second to none. Nothing is too much trouble for the staff. The manager and her management team have obviously vetted and trained her staff well. Care is obviously the priority for the staff and also the politeness to their patients. It is a calming
atmosphere within the home. Organised but patient focused.

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Review from Sam D (Granddaughter of Resident) published on 19 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Mary Rose Manor are a fantastic nursing home. The staff there cannot do enough for you or for their residents and the manager is superb. My grandma has only recently become a resident here after suffering a major stroke, and has already settled in and is being extremely well looked after. We struggled
to find her a home due to her calling out a lot since her stroke, but Mary Rose had no problems in taking her, she has settled very very well and we are informed of everything when we arrive daily or when we phone. The home don't have a problem with us visiting or phoning any time of the day or night. Our dogs are even allowed to visit which means a lot to us. I cannot say enough good words about this home, the staff and the management. Thank you!

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Review from James D (Son of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was fast tracked to the above home where he was a resident for five days until his death on the 2nd April last. We visited every day and were highly impressed with the standard of care afforded to dad. On the day of his death the family were there at the home for ten hours, during which time we
were treated like royalty. We cannot praise the home highly enough.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Mary Rose Manor is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Mary Rose Manor is calculated as follows: ( (221 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 246 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Mary Rose Manor is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Julie Turk

Job Title: Registered Manager

Joined: 2015

Having previously worked at Beechwood House as the Registered Manager, Julie joined Mary Rose Manor as the Registered Manager in November 2015.