Wentworth Court

Village Road, Cheltenham GL51 0BG
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9.4 48 Reviews
  • Wentworth Court, Cheltenham
Wentworth Court is Cheltenham's specialist dementia nursing home.

The award-winning home offers a dynamic approach to dementia care, working in partnership with families. Led by the Registered Nursing Manager and the General Manager, the team is experienced in general and mental health nursing and offers long-term and respite care for residents with all types of dementia diagnosis and at all stages of their dementia journey. Staff are chosen for their natural empathy and compassion as well as their qualifications and experience.

Wentworth Court has received awards (see award category) for innovation and enhancing the lives of people living with dementia. The home prides itself on its community partnerships, including a weekly dementia choir with Cheltenham's Everyman Theatre and projects with local schools.

The team helps residents live their lives to the full, taking into consideration physical, sensory, cognitive, emotional and social components and carefully selecting appropriate activities for residents. The home was rated ‘Outstanding’ for its responsive approach to the needs of individuals at the most recent CQC inspection and 'Good' overall (May 2021).

Facilities also include an award-winning sensory garden, modern and spacious living spaces, a café bar, hairdressing salon and ensuite, comfortable bedrooms.

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Care Provided by Wentworth Court

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 65 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Head/Brain Injury
  • Huntington's Disease
  • Korsakoff Syndrome
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • First Cheltenham Ltd
  • Person in charge
  • Georgiana Rossu (Registered Nursing Manager)
  • Admission Criteria
    • We are a specialist dementia home so only accept residents living with a diagnosis of dementia.
    • Ages 50+
  • Room Information
    • Single Rooms (65)
    • Single Rooms with ensuite Wet Room (65)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2021

Funding & Fees Guide for Wentworth Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please note the home regularly review their visiting policy in line with government Covid-19 guidelines for social care providers.


  • Parking

  • Limited parking onsite, on-road parking available close by.


Wentworth Court Reviews (48)

Total of 48, showing 1-20
9.4

Wentworth Court has a Review Score of 9.4 (9.379) out of 10, based on 9 reviews in the last 2 years. Over all time Wentworth Court has 48 reviews.

Overall Experience

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Date Published

48
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Review from R D (Brother of Resident) published on 4 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for almost 12 months. The excellent care and staff at Wentworth Court made his settling in period very smooth with a minimum of stress. He is happy in his own world and well cared for.
I have been impressed with the friendliness and commitment of the staff and the way
the facilities are utilised. The varied programme of frequent activities provide for the residents and the encouragement of staff to make all add a valuable quality of life at Wentworth Court. We are so pleased my brother is a resident there.

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Review from Adam H (Son of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say how pleased we were as a family to have finally got Mum onto Wentworth. She had a difficult period of her life running up to this with her dementia. I'm only sad that she didn't then spend more time there before her passing. The staff were amazing. They cared, were attentive and genuinely
seemed connected with their residents. Their attention to families at difficult times was on another level. We did see some positive times with Mum in Wentworth when all before had been difficult. My only regret was not getting her there earlier in her diagnosis. The staff were compassionate, connected and always seemed to enjoy their jobs. Nothing was too much for them. The home is led by an inspirational manager, surrounded by a long-serving senior team that believes in person-centred care. They have been there and bought many t-shirts on a journey that families struggle with once in their lives if lucky, and they breathe that experience into the family and your parent.

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Review from Sarah S (Wife of Resident) published on 22 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After 20 months of my husband staying in Wentworth Court, I continue to be so happy with the care he receives. It is not an easy illness and they are so caring, even on my husband's difficult and cross days. They have even managed to get him to join in some of the many daily activities they have, such
a variety. They all have the patience of saints and I admire them all. They comfort me also on my down days when I have a difficult visit. They do not shy away from the truth of the situation.

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Review from J D (Daughter of Resident) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, compassionate, imaginative. My mother had had a very unhappy time at another care home and arrived at Wentworth Court at a low point. With the kind and imaginative care she received she was able to learn to walk again and the progress in her physical and mental health and well-being has been remarkable.
The carers are so friendly, kind and compassionate and the activities and work of the well-being team are fantastically good. Mum has smiled and laughed again in a way she has not done for years. The management team are excellent as well. Thank you for all you have done Wentworth Court to find joy back into Mum's life.

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Review from Ashleigh C (Daughter of Resident) published on 22 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding! Fantastic manager. Caring Staff. Great Communication!
My mother has been at Wentworth Court since April 2023. Placing a parent in care is heartbreaking and Mum hadn’t settled at all well in her 'interim/respite' care home.
Since Mum has been at Wentworth Court she’s been a changed person,
she is settled, much calmer, happy, beautifully clean and always well-groomed.
Every time l visit, the staff are delightful, friendly, courteous and visibly caring with the residents.
There is a tangible feeling of a 'happy workplace' which is clearly a reflection on the manager. From day one the manager has been an excellent port of call, welcoming, understanding and wonderfully upbeat, he is clearly an outstanding manager.
Communication is also exemplary, be it from the care or nursing team reaching out or the fantastic updates on the home’s social media page where l regularly see Mum participating in activities thanks to the fantastic events team!
A personal huge thank you to the whole team!

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Review from R G (Next of Kin) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my Dad every day and he's always neat and clean. He says he's well-fed and he loves his room. He loves all the staff and is so much happier than he was at home. Friends who visit frequently comment on how much better he looks.

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Review from Jane B (Daughter of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care my father receives. He needs specialist dementia care and the staff are experts in this field. I am very impressed with the activities provided and the ethos of wellbeing there. I feel there is also now a happy atmosphere generated by the staff which gives a sense of fun
when visiting. The garden is beautiful and a happy place to meet residents in the summer months. My only slight negative comments are that I wish my Dad could hold on to his possessions. Missing items like hats in particular are a problem despite them all being named. I would also love to see my Dad’s bedroom being given a lick of paint. Dad wouldn’t notice, but it affects the way I feel about his surroundings. Thank you to Wentworth Court for looking after my Dad so well.

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Review from Gerry H (Wife of Resident) published on 1 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wentworth Court have provided my husband with a safe, caring environment to live and be cared for 24 hours a day. Right from the start he settled in well and having all the wonderful carers around him keeps him happy and content. He enjoys the activities and benefits greatly from their ethos of keeping
residents where possible together, during the day. This may be inside or out in the garden where in the recent warm weather he likes listening to the music and eating ice cream! It’s his home but also somewhere where I feel supported and very comfortable when I visit.

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Review from A A (Daughter of Resident) published on 30 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very difficult time for us as a family last November when the decision was made for our Dad to go into 24/7 care. The whole team at Wentworth Court were fantastically supportive during this time. The team are all so friendly and have an excellent knowledge and understanding of the needs and
challenges that our Dad faces day to day.
We have seen Dad settle into Wentworth Court and develop relationships with both the staff and other residents. We sleep well at night knowing that Dad is safe and well looked after.
Wentworth Court definitely has a person centred approach, and we love that Dad is often invited to go with the maintenance team on trips to Screwfix etc which, for Dad is very much something he did when he was at home. I would highly recommend Wentworth Court and wish to take the opportunity to Thank the entire team.

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Review from Patricia S (Wife of Resident) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Wentworth Court since April 2021. The care he has received during this time has been excellent. To the best of my knowledge, he has always been treated with kindness, understanding and respect. There is a warm and friendly atmosphere within the home and the staff have always made
me feel welcome when visiting my husband. Any concerns I've expressed have been quickly and efficiently addressed. I have also been impressed with the wide range of activities provided for residents.

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Review from John F (Brother of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well cared for and the excellent staff are always happy, helpful and endeavour to ensure that he interacts in a positive manner.

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Review from L M (Daughter of Resident) published on 5 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the standard of care at Wentworth Court and I would not hesitate to recommend it. All staff with whom I have had contact are very kind, caring, friendly and helpful, whilst being extremely attentive and responsive to the needs of the residents. Communication between the home
and the family is very good. I have peace of mind knowing that Dad is in a safe and caring environment.

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Review from G H (Daughter of Resident) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wentworth Court provides a safe and caring environment for my mum. As a dementia-only care home, they are more able to give residents the special support that's essential to their needs. The team give me confidence that they have the best interest of each resident at the very forefront. Cannot recommend
them enough.

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Review from Sylvia T (Friend of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very courteous, friendly staff, always polite. The home is very well run, and the residents are cared for very well. I can't answer "value for money" as I am not a relative.

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Review from Susan W (Daughter of Resident) published on 15 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home nothing is too much trouble, Mum hasn't smiled so much in a long time. The staff do so many activities with your loved ones. Spotless clean, friendly, you are treated like one of the family. Please anyone considering Dementia care Wentworth Care Home is the place.

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Review from Caroline B (Daughter of Resident) published on 14 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our beloved relative has been a resident for just over six months. The care, attention and warmth at Wentworth Court Care Home is just amazing. The staff at all levels go above and beyond the call of duty and he is happy, settled and comfortable there! A happy place!

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Review from L M (Daughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems happier than she has been for a long, long time. She is joining in activities, such as dancing, which she really enjoys. The manager and the staff are very approachable and helpful. They gave us advice during Mum's settling in period. Mum is now safe and happy at Wentworth and it is because
of the staff she has settled in so well. Her room is lovely, cosy, bright and clean. She is not lonely anymore. The manager is clearly running a good ship. The only reason why I have given the food and drink 4 stars is because I don't know. What I do know is that Mum is clearly eating and drinking well as she looks healthy and never complains about the food when I visit her.

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Review from K H (Daughter of Resident) published on 17 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Wentworth Court for over five years. All the staff are amazing with her. She has always received excellent care and I feel they go above and beyond with all the residents. The staff are always polite and welcoming. During the many lockdowns we have had in the last 2
years they have been her family when we could not be there. I am very grateful for all they do for her.

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Review from Maisie C (Granddaughter of Resident) published on 15 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan is far happier than she ever was in her own home. The team at Wentworth are always polite, courteous and welcoming when we visit. They all have a beautiful relationship with my Nan, she is always singing their praises and says how well she is looked after. I get overwhelmed by how happy and healthy
Nan is and feel so lucky that Nan has a home she feels safe and comfortable in. Nan enjoys the variety of activities the team facilitates for them all daily, it’s a blessing to be able to see posts of Nan online almost every day, she always has a massive smile. Photos say a thousand words and the trusting bond you see between Nan and carers is heartwarming. Wentworth Court is a credit to our community and the team are a credit to the elderly ones they care for.

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Review from Helen A (Daughter of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My family are so grateful for the wonderful care Mum is receiving at Wentworth Court. The highly trained, patient and professional staff provide Mum with the utmost love and expert nursing care whilst treating her Parkinson's Disease and associated dementia. As a result, Mum's condition has stabilised,
she is happy and her health, mobility and diet have improved; Mum loves the delicious meals, tuck shop and cakes of course! Daily activities are well organised and creative taking place in a bright and beautiful environment. Mum is encouraged to take part in activities and events which are lovingly tailored to her needs, with one to one support when required. Photos are securely shared with families online and it is so reassuring to see so many happy faces. All staff display kindness and care towards family members. Their hard work throughout the pandemic has been exemplary. An excellent home for your loved ones that specialises in professional dementia care.

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Current Review Score: 9.4 (9.379)

Overview of Review Score

The Review Score of 9.4 (9.379) out of 10 for Wentworth Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Wentworth Court is calculated as follows: ( (86 Excellents x 5) + (21 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.592 Points relating to the number of positive Reviews for Wentworth Court is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 65 registered maximum number of service users is 13. 9 Positive Reviews ÷ 13 = 0.692

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 May 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

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Meet the Team (2)

Georgiana

Georgiana Rossu

Job Title: Registered Nursing Manager

Tell us a little about yourself


I studied for my first degree in nursing before I gained a master’s degree in nutrition and food safety at Carol Davila University of Medicine and Pharmacy in Bucharest. I have always been ambitious and since I started working at Wentworth Court as a nurse five years ago, I have progressed to be the clinical lead for the home, and I am now the Registered Nursing Manager.


What inspired you to train as a nurse?


Since I was a child, I have had a great respect for the ‘white coat’ profession. I remember when my mum had to stay in hospital for two weeks, I decided I wanted to be a nurse more than anything else!


What do you like most about working in a nursing home?


I like getting to know the residents and their familiarity, that they don’t leave after a set period of time like in a hospital. In a nursing home, you get to know and see the person, rather than a diagnosis. In my personal experience, I have found working in a nursing home to be far more rewarding than in a hospital setting.


What are three great things about working at Wentworth Court?


For me, the people living at Wentworth Court, we get great feedback from the residents we work with. Also working with a great team where we are always learning and expanding our knowledge. I love that every day is unique!


What do you think makes Wentworth Court a special place?


The whole home approach where everyone is involved in supporting our residents’ wellbeing and the buzzing atmosphere! Being professional doesn’t rule out laughter and joy – we are all committed to making Wentworth Court a wonderful place to live.


Gez

Gez Ossai

Job Title: General Manager

Joined: 2015

I live in Gloucester with my wife and young family.


How did you get to work in care?


Back in 2002, my wife was diagnosed with pancreatic cancer and passed away the following year. Within that 12-month period, she was subjected to weekly chemotherapy treatment and fortnightly drainage of ascites.


The nurses at Cheltenham General were so attentive and empathetic whilst carrying out their duties and I thought ‘I’d love to do something like that, I bet I’d be good at it,’ despite having trained and worked as an accountant.


After a time, I saw an advert for a carer in Oxford, applied and following the usual checks, I was offered the position.


Within a year I had completed my Health And Social Care NVQ Levels 2 and 3 and had become a Senior Carer. Further promotions culminated in me becoming Care Manager. I joined the team at Wentworth Court in June 2015 and was promoted to Head of Residential Care in January 2016 and was appointed Manager in 2018.


What do you like most about working in the care industry?


It sounds cheesy but the thought of making a positive impact on a resident’s day, week and/or life is what I really love about care work in general.


What are three great things about working at Wentworth Court?


I’d say the three best things about working at Wentworth Court is the bright and pleasant environment, the wonderful staff that I get to work with and most important of all, the residents.


What do you think makes Wentworth Court a special place?


The family-like atmosphere and the relaxed yet professional approach that has evolved at Wentworth Court.


Frequently Asked Questions about Wentworth Court

What types of Care is Wentworth Court registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wentworth Court provide?

Palliative Care, Convalescent Care, Separate Specialist Dementia Care Unit & End of Life Care are other types of care provided.

How many Rooms does Wentworth Court have?

There are 65 Single Rooms.

What are the Facilities & Services at Wentworth Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wentworth Court to the centre of Cheltenham?

1.6 mile(s) as the crow flies, distance by road may be significantly further.