Wardley Gate

Lingey Lane, Wardley, Gateshead NE10 8EU
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9.9 35 Reviews
  • Wardley Gate, Gateshead
Wardley Gate Care Centre is a brand new, purpose built, luxurious, state-of-the-art residential care home for older people, operated by the award winning company Care Group Enhanced Care Limited which has 30 years' experience in this sector and famed for its fair price guarantee. The Home is located in Wardley, Gateshead close to Leam Lane, Heworth, Pelaw, Bill Quay, Hebburn and Washington with Pelaw Metro Station only 500m away.

The Home provides luxurious accommodation for permanent residents, long and short term respite care as well as trial stays. Wardley Gate also provides specialist care for anyone less mentally alert due to dementia in their dedicated units which are staffed by specialist experienced and caring staff to make life as rewarding as possible.

The facilities and services at Wardley Gate far exceed nationally required standards including large and comfortable bedrooms with en-suite shower rooms, flat screen TVs, telephone and satellite points.

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Care Provided by Wardley Gate

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Allison Carrell (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2015
    • Number of floors: 3

Funding & Fees Guide for Wardley Gate

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £814 – £814
    • Self-Funded Residential Dementia Care £848 – £848
    • RESPITE Self-Funded Residential Care £814 – £814
    • RESPITE Self-Funded Residential Dementia Care £848 – £848

  • Wardleygate Care Centre do not charge Top Ups on their fees. The charges are the same as the Local Authority levels.
  • (these prices are only a guideline, please contact Wardley Gate to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Ample free parking on site.


Wardley Gate Reviews (35)

Total of 35, showing 1-20
9.9

Wardley Gate has a Review Score of 9.9 (9.902) out of 10, based on 17 reviews in the last 2 years. Over all time Wardley Gate has 35 reviews.

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Review from V G (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all the staff to be helpful, friendly and very caring. Especially on floor two. I know that my mam is always well cared for and that gives me great peace of mind.

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Review from A S (Daughter of Resident) published on 1 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff especially on floor 2 to be very caring towards my mam, going above & beyond. They always treat the residents with dignity and compassion. I walk away every visit knowing my mam is being looked after well.

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Review from E I (Daughter of Resident) published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both of my parents moved into Wardley Gate in November due to dementia. The management team & staff have been outstanding in supporting my parents with the transition & although dementia means it hasn't always been plain sailing - the team at Wardley Gate have gone above & beyond in supporting my parents'
needs & integrating them into their new home. There is always something going on, such as activities to help stimulate my parents & the emphasis is always on having fun. I cannot recommend Wardley Gate high enough & will be forever grateful to the staff for their care, support & kindness shown to my parents and our family.

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Review from R R (Husband of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family, could not be more pleased with this care home. Staff and management are brilliant and everyone is pleasant and caring and nothing is too much trouble.
Overall we would describe this care home as absolutely brilliant and have the assurance that she is in capable hands and being well
looked after.

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Review from J A (Next of Kin) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you step through the door you know your relatives are in good hands. The place is warm and welcoming, always decorated, with themed events. The staff acknowledge you from entry. It is clean with modern furniture, with plenty of wide open spaces for the residents to move around safely.
Activities are always available for those wishing to participate and are always available for those wishing to participate and are carried out to the highest standard. The joy the residents gain from the activities is self-evident by the content. Happy and well cared for residents - I wouldn't hesitate to recommend Wardley Gate to one and all.

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Review from Andrea G (Daughter of Resident) published on 20 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An amazing care home. Everyone working there is so friendly, professional and caring. It has a very warm, welcoming family feel. The activities organised are outstanding and everyone gets involved. The care provided to my mam is second to none. It's always spotlessly clean and very well organised. They
are all very approachable and easy to talk anything over with. Couldn't praise everyone enough.

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Review from M C (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been fantastic supporting my mother move into the home. The activities are wonderful and very much enjoyed by my mother. We are very grateful for the care she is receiving and the support the staff give to us as a family.

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Review from J H (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam was very well cared for in the time she was at Wardley Gate. The staff are amazing, they treated her with love, respect and compassion and as a family we knew she was safe and looked after. We were also welcomed and nothing was too much bother. The home itself is extremely clean and homely. Mam
had a beautiful room. The activities offered are amazing, there is such a wide variety of them.

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Review from Samantha S (Friend of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wardley Gate have always looked after our friend and made him feel very welcome and at home. Nothing is too much trouble, and always take the time to communicate with him and his visitors. He loves Wardley Gate and all the staff. He really enjoys taking part in activities, and it's always
nice to see the photos online.

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Review from H E (Daughter of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are wonderful. They really take the time to ensure that they know the residents individually. They understand the person's likes, dislikes and triggers.
The home is perfect for my mum. She is very well looked after. This allows us (the family) to relax and know she is safe, stimulated
and treated with dignity.

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Review from Edward C (Son of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words fail-excellent.

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Review from N H (Son of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff who care, can not speak any higher. They're doing a great job and can not thank them enough.

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Review from J C (Son of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place. Very friendly.
The staff are excellent.

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Review from R K (Nephew of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really good friendly staff. Very helpful. the home itself is very clean at all times. All in all very good.

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Review from Keith R (Son of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been fantastic and go out of their way to help with anything you need.

Reply from Joanne Lewis, Managing Director at Wardley Gate

Thank you for your support and being part of our extended family.


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Review from J W (Daughter of Resident) published on 27 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with the care my dad gets. He's very well looked after and family are always made to feel accommodated when visiting. It was a hard decision for my dad to go into Wardley Gate but it was the right thing to do and he is doing so well. The social media page is great to keep us in the loop
and see what he's getting up to.

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Review from G S (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam joined the family of Wardley Gate and had the pleasure of being there for six years, I wouldn’t hesitate to assure anyone about the 5 star care they gave.
From care to communication with me they’ve been outstanding in all aspects.
Such peace of mind for any family considering care.

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Review from Steven I (Son of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not compare to other care homes but I am so thankful and grateful I somehow found myself at Wardley Gate Care Home on the sad day I had to find somewhere for my mam. Firstly, the Manager then and still now is a credit to the Company and went above and beyond for me and my mam. I never had a problem
with any of the lovely staff who cared for my mam. They all treat my mam as if she was their own, with respect, dignity and love. The whole team from activities, entertainment, food, housekeeping, admin, work so hard.
The home was always clean and nice smelling, the room was light and spacious. The other support organised through the home like doctors and nurses were very good when needed. The management and finance staff were also very good and informative on the business side of things. My mam's final home and I have nothing but praise for Wardley Gate and the staff that make it what it is.

Reply from Joanne Lewis, Managing Director at Wardley Gate

We are so grateful for your lovely comments and it has been a privilege to look after your mam. The staff become extended family of our residents and relatives which is why they spend wonderful times together. Thank you for your kindness and support over the past few years, knowing that you trust us to do our best makes our jobs worthwhile every day.


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Review from D R (Son of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision to move my mother into Wardley Gate was based on experiences I've had in a professional capacity having visited many of the care homes in the area. The building is fairly new, the rooms are spacious and well equipped and the facilities are modern. The décor and cleanliness are of a high
standard, however, the most important aspect of any care home is the standard of care provided by the staff. In my opinion, Wardley Gate excels in this area. Based on my observations, my family and the feedback from my mother I'm very happy with the care she is receiving. I'm grateful to all staff for their professionalism, friendliness and compassion shown in providing her care and the smooth running of the home.

Reply from Joanne Lewis, Managing Director at Wardley Gate

Thank you so much for your kind words. Everyone works very hard at Wardley Gate to achieve high standards so it is very much appreciated when this is recognised. We will share your feedback with the team.


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Review from Geoff D (Son of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply cannot fault this Care Home - Facilities, Cleanliness, Management or Staff. Prior to arriving at Wardley Gate my mother had been in another care home - this was by some distance the best.
All the carers are such lovely people - dedicated to their profession and the residents. I have nothing
bad to say about the love, care and support my mother received or the family during difficult times - we couldn't have coped without them.
Well done Wardley Gate and many thanks.

Reply from Joanne Lewis, Managing Director at Wardley Gate

Thankyou so much for sharing the lovely comments, it is greatly appreciated and will be shared with the staff.


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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Wardley Gate is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Wardley Gate is calculated as follows: ( (189 Excellents x 5) + (13 Goods x 4) ) ÷ 202 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.966 Points relating to the number of positive Reviews for Wardley Gate is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6. 17 Positive Reviews ÷ 17.6 = 0.966

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

4 Bed Vacancies

posted 06 Apr 2025

2 Residential Beds 2 EMI Residential Beds


Awards / Recognitions (0)

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Frequently Asked Questions about Wardley Gate

What types of Care is Wardley Gate registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wardley Gate provide?

Palliative Care, Convalescent Care, Physiotherapy, Independent Living Training, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Wardley Gate have?

There are 88 Single Rooms.

What are the Facilities & Services at Wardley Gate?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wardley Gate to the centre of Gateshead?

3.1 mile(s) as the crow flies, distance by road may be significantly further.