Abbotswood Court Care Home

Minchin Road, Romsey SO51 0BL
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10 108 Reviews
  • Abbotswood Court Care Home, Romsey
Residents love it at Abbotswood Court on the outskirts of Romsey.

There is something special in the warm, supportive community who live well and enjoy luxury facilities, large landscaped gardens and superb home-cooked cuisine.

Every bedroom is spacious, bright and airy with en-suite facilities. The dedicated activities team ensure daily activities are carefully tailored to suit the varied needs of residents and range from boat trips, picnics in the new forest and local afternoon teas to all-important one-to-one time and small social group bonding such as the sunshine ladies club and gents club.

It’s a lovely place for families to visit and enjoy regular events and quality time knowing their loved one will receive excellent standards of care, 24 hours a day.

Set in stunning landscaped gardens, Abbotswood Court is a new, modern care home with meticulous attention to detail caring people who always put residents’ needs first to make every day happy, comfortable and fulfilled. They encourage everyone to openly review them so do read their reviews and you can also visit their Facebook page for an insight into daily life.

Long-term care and respite stay available. CQC rated 'good' in October 2017.

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Care Provided by Abbotswood Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Lea Wintle (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (66)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Abbotswood Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,700 – £1,800
    • Self-Funded Residential Dementia Care £1,700 – £1,800
    • RESPITE Self-Funded Residential Care £1,800 – £1,850
    • RESPITE Self-Funded Residential Dementia Care £1,800 – £1,850

  • Our reputation in and around Romsey speaks volumes. At Abbotswood Court, you can relax in knowing all your needs will be catered for.
    Included in the cost of your room is excellent 24 hour care, large bright en-suite bedroom, use of numerous bright airy lounges, all laundry & Housekeeping, delicious home cooked meals and daily activities and regular day-trips. We are not a typical care home, there's a lot of life and laughter at Abbotswood Court, its a wonderful new chapter for many. We have regular events for residents to enjoy with their families - visiting becomes a pleasure.
    If you require a hair appointment in our salon or a newspaper - this will be charged separately.
  • (these prices are only a guideline, please contact Abbotswood Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open house visiting, meal times 12.30pm & 5pm.


  • Parking

  • Large car park with extra street parking


Abbotswood Court Care Home Reviews (108)

Total of 108, showing 61-80
10

Abbotswood Court Care Home has a Review Score of 10 (9.954) out of 10, based on 35 reviews in the last 2 years. Over all time Abbotswood Court Care Home has 108 reviews.

Overall Experience

  • 93
  • 13
  • 2
  • 0
  • 0

Date Published

108
9
21
35
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Review from Caroline T (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely pleased we selected this care home for our mother.
The staff are really thoughtful, caring and friendly and do their best to make Mum feel happy at all times. There are often things going on to occupy the residents, maybe visiting singers or musicians, quizzes or crafts. The staff
work very hard to include everyone. They also have minibus trips.
The meals are excellent, good sizes and very frequent.
The home is always clean and smells fresh.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for such a wonderful review. We genuinely strive to be the best, and so much work and care goes into providing the best lifestyle for our residents and their families to enjoy. It's great to hear when our efforts are recognised, not least because we know behind such a review is an extremely happy resident, which is ultimately what we all we strive for. Thank you.


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Review from Jennifer W (Daughter of Resident) published on 16 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care provided for my Mum. The home has a very friendly, warm approach to the residents and very welcoming to visitors. The food is very good, and the entertainment programme keeps Mum very busy and involved.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to write such a nice review. We are really lucky to have three, such dedicated activity ladies. Like you say, always something going on.
Warm regards from the team.


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Review from M P (Respite Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided. The staff are so willing and cannot do enough to help you. Enjoyed my short visit.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking time to submit a review. We enjoyed having you stay with us and are so pleased you felt you received excellent care. We wish you well and hope your knee is healing nicely after your operation.


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Review from J B (Resident) published on 27 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything so far has been better than expected.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for your review, Mr B, We are pleased you are enjoying your stay with us. It's great to see you partaking in the many activities and enjoying this wonderful summer.


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Review from Janice T (Niece of Resident) published on 30 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt has only recently moved to this beautiful care home - and has been made to feel so welcome. Staff have taken time to get to know her and her needs, and always treat her with care and dignity. She comments regularly on the kindness of the staff. A couple of days ago she had an emergency admission
to hospital and we were so impressed with how well this was handled, with initial care being given while an ambulance was called. At the end of the day, there was a discussion about discharge or being admitted to a ward. Our aunt said she wanted to go home, back to Abbotswood. The fact that she called it "home" spoke volumes. We are very grateful indeed that she is being so well looked after.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

We can't thank you enough for such a wonderful review. We appreciate all feedback but seeing comments such as yours is so rewarding for the team. We love having your Aunt with us and are pleased she has settled in so well.


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Review from Sarah W (Daughter of Resident) published on 24 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbotswood Court Care Home is a wonderful place for your loved ones to live. The staff are amazing and so kind and thoughtful. The place is decorated beautifully and has a very calm feel. The care on offer is second to none and I would highly recommend it to all. I could not have asked for any better
care, kindness and dignity for my mum in her time there.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to write such a lovely review. We were so pleased you chose us to care for your lovely mum and send love to you and your family. Do feel free to pop in when you are passing and we can have a nice drink in the garden.


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Review from A K (Friend of Resident) published on 1 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This wonderful home changed my view of care homes. It's a bright, happy place and not only a wonderful place for those fortunate enough to live there, but also for friends and families to visit.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking time to review us. We love seeing you and your family visit with your very cute doggy!


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Review from J W (Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for respite care and the management and staff are giving the attention, help, support security and care. Your welfare is at the top of their agenda with the help, support and friendship I am now able to walk again, rather than looking for the next finger hold or a steady arm! They couldn't be
more caring and they genuinely want what is best for you.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you so much for taking the time to write such a lovely review. We are pleased you have felt supported and well cared for. In return we have enjoyed having you here with us, you have become one of the family! We all wish you well with the future and look forward to seeing you at our many events and coffee mornings.


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Review from Dorothy B (Respite Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I realised I could no longer cope with my broken pelvis at home, my daughter was quick to book in here at Abbotswood Court Care Home having had it recommended from friends with ageing parents. Although initially concerned I'd be too much trouble, I was left in no doubt that that's what round the
clock staff of carers are here for and the senior carers were always willing to discuss self-medication worries of one sort or another and give me liquid morphine on time. The place is kept super clean and the dedicated staff always cheerful and happy to have a little chat and the food consistently tasty and tempting.

Reply from Anya Sait, Home Admissions Advisor at Abbotswood Court Care Home

Thank you for taking the time to review your stay at Abbotswood Court. We are pleased we could help you with your recovery and we really enjoyed having you stay with us and meeting your lovely family. We hope you are soon back to the life you love. Oh and Sprout says hi!


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Review from W E (Respite Resident) assisted by family/friend published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My respite stay at Abbotswood was enjoyable and comfortable.
The staff were extremely considerate and understanding regarding my needs and they treated me with dignity and respect at all times.
I felt very secure and safe throughout my stay.
My family enjoyed their break knowing that I was compassionately
and professionally looked after.
Thank you.

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Review from Lawrence J (Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I share with my wife a large room with much of our home furniture. The room is bright and airy with good views through a large window. All the staff we meet are very helpful and attentive. Any problems are quickly dealt with. We like the wide corridors and many small lounges. We try to attend many of
the activities which are always well organised. We should like to see more information used for meals and improved presentation. We would like meals about an hour later in the evening. We have only been on one outside trip to the zoo which was very well organised in all respects, particularly the driver and support helpers. We would certainly support further trips. We are very happy here.

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Review from Ian (Son of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Abbotswood since late July and we have been very impressed by the care shown to make her feel at home in her new surroundings. The friendly approach is extended to all family and friends who visit, with coffee and biscuits always offered. It has all gone to make Mum’s transition into
her new life very much less stressful than could have been expected. I’m hugely grateful to all staff.

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Review from J W (Respite Resident) assisted by family/friend published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had a three week stay at Abbotswood. I enjoyed my stay and was very impressed with the staff working there who were both caring and helpful - nothing was too much bother and there was a strong team spirit.
My only disappointment was the food. I don't have a large appetite but I found the
portions too small and there was little choice. I was still hungry after the meal.
Supper was at five, which made the evening very long.

Reply from Debbie Holmes, Home Admissions Manager at Abbotswood Court Care Home

Dear James
We wanted to Thank you for the lovely card and compliments you left for us when you went home following your stay with us, much appreciated by the team. We had no idea you were not altogether happy with the meals.
For your next visit we will have to make sure that you’re aware of second helpings at lunch and dinner time. We thought that with 3 courses available at both meals (fresh soup or starter of the day, choice of main course and sweet) we had got this covered, but will be more aware. Residents are always welcome to help themselves to the available fruit bowl, snacks, cakes and biscuits in the residents kitchen area too. For bigger appetites we can also arrange for a supper snack later in the evening for you too. I hope this helps and look forward to seeing you again soon. Abbotswood Court team.


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Review from B C (Wife of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was happy with the care he received during my absence. During the pre-visit interview, we were treated well and our questions answered satisfactorily. Very pleasant staff.

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Review from Brian A (Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staying at Abbotswood Court under the supervision of the rehabilitation support has been a delight in all respects. The secret is the people. Every individual I met here has displayed a complete and highly professional approach to all activities associated with me.
This applies to the administration,
the care and the physiotherapy.
Thank you all very much indeed.

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Review from L C (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff at all levels. Excellent activities and links with the community. Residents are encouraged to eat and drink. Records are updated throughout the day. Managers maintain excellent contact with relatives, are open to new ideas and consult regularly. Our father is safe and very settled.

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Review from Sylvia S (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have enjoyed my stay here and would definitely come back again if necessary.

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Review from V P (Resident) assisted by family/friend published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant home, caring and friendly.

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Review from Molly S (Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience here has been good, I could not ask for better.

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Review from Philip S (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted in general. The home is beautifully and cleverly designed and is kept so clean! The staff are very nice and, on the whole, very attentive.


The thing that lets the place down is the food, which I have rated as poor. It tends to be rather dull and repetitive. Their intentions are good. Quite

often they show something nice on the weekly menu and then it doesn't turn out as described and is sometimes not at all appetising.

Reply from Debbie Holmes, HAA at Abbotswood Court Care Home

Thank you for your feedback, we are aware you were unhappy with some aspects of the meals and in particular the meat when you wrote your review, which is why we set up the test panel with a new butcher supplier providing samples for residents to try. Since the Supplier Review, on Sunday 29th January we are delighted to hear that you feel the meat has "greatly improved". We will always endeavour to respond to any feedback you or any other residents give us relating to food or any aspect of life here.


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Current Review Score: 10.0 (9.954)

Overview of Review Score

The Review Score of 10 (9.954) out of 10 for Abbotswood Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 35 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.954 for Abbotswood Court Care Home is calculated as follows: ( (397 Excellents x 5) + (19 Goods x 4) ) ÷ 416 Ratings = 4.954

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbotswood Court Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 35 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (4)

Lea

Lea Wintle

Job Title: General Manager

Joined: 2017

I have been working in care for over 20 years and have held a range of positions from Support Worker / Carer to Registered Manager. My experience is with learning disabilities and elderly care, including dementia and palliative care. I love the satisfaction of making a positive difference, however great or small, in the life of someone less able than I am, at whatever stage of life they have reached.


Whilst working in care, I have been lucky enough to receive several awards. In 2005, I was the runner-up in the National Registered Managers category of the National Care Awards and a Local Hero Award for Outstanding Achievement in Care run by the Salisbury Journal and Spire FM. I am proud of both these achievements.


Sarah

Sarah Delves

Job Title: Dementia Care Manager

Joined: 2017

What I do


As Deputy Manager I work closely with Lea as part of the management team. My previous role was Dementia Manager here at Abbotswood Court and I continue to directly support residents and families of our dementia community. I regularly meet with our residents’ families and with Lea ensure families are as much a part of Abbotswood Court as the residents themselves.


My experience


Since completing my Master's degree in Person-Centred Care in Dementia, I have had 16 years’ experience of supporting people living with dementia across a range of age groups.


About me


I joined Abbotswood Court in 2016 and I strive to educate people, particularly families of those living with dementia, to recognise the positive impact of focusing on the abilities the person still has, rather than dwelling on the abilities they have lost. I am passionate about everyone being treated as an individual, continuing to develop the atmosphere of person-centred care at Abbotswood Court and encouraging my Care Team to achieve the best possible care.


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Jenelyn Regolto

Job Title: Deputy Manager

Joined: 2018

I’m a Registered Nurse in the Philippines and worked for 5 years in a Hospital before I moved to the UK and worked in a Nursing Home for 10yrs as a Shadow Nurse before I joined Abbotswood Court in October 2015. I have achieved different qualifications in Care for the past 16 yrs.


Being part of the Abbotswood Team has helped me grow and becoming Deputy Manager has made me feel so proud and is a dream come true!


My journey at Abbotswood started as a Senior Carer with a promotion to Team Leader and now as Deputy Manager which I enjoy every single day, challenging but I love challenges!


I have so much passion for working and looking after Elderly people as it reminds me of my Grandma whom I’m very close to. I enjoy most looking after people living with Dementia, seeing them smile makes me happy. I love to make a difference in their life.


I look forward to seeing Abbotswood Court be one of the best among the rest in delivering care to our lovely residents


If I’m not at work, I make sure I spent quality time with my family. We go out and do window shopping or eat out together. I like taking my 3 children out either for play or just to be together. This is our happy time or sometimes a lazy day at home, in bed together and ordering takeaways!


Annya

Annya Sait

Job Title: Home Admissions Advisor

Joined: 2019

My job involves helping people make difficult decisions about residential care, introducing them to our fabulous team and helping them to understand and experience the superb lifestyle residents enjoy at Abbotswood Court.


We take great pride in guiding our new residents and their family members through this life-changing move with lots of help, support and encouragement, which continues throughout their time here.