Cedrus House

Bittern Crescent, Stowmarket IP14 5XG
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9.9 121 Reviews
  • Cedrus House, Stowmarket
Cedrus House in Stowmarket is a purpose-built care home that provides permanent and respite residential, nursing and specialist dementia care for older people. The dedicated team also offers compassionate end of life care.

The stunning Suffolk home has its own café, with patio doors that open out onto the secure, landscaped gardens. There’s also a hair and beauty salon, an activities room and a cinema room, so residents can enjoy a great lifestyle. Each bedroom has en-suite facilities and is tastefully decorated and furnished.

The aim at Cedrus House is for residents to enjoy each day to the full. The team gets to know each person well so that they can tailor the care and experience to the resident's unique needs, wishes and preferences.

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Care Provided by Cedrus House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Deepa Reju (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cedrus House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,615
    • Self-Funded Nursing Care from £1,764
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,615
    • RESPITE Self-Funded Nursing Care from £1,765

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cedrus House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cedrus House Reviews (121)

Total of 121, showing 1-20
9.9

Cedrus House has a Review Score of 9.9 (9.907) out of 10, based on 31 reviews in the last 2 years. Over all time Cedrus House has 121 reviews.

Overall Experience

  • 93
  • 25
  • 2
  • 0
  • 1

Date Published

121
14
22
31
90

Review from J T (Resident) assisted by family/friend published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is superb. The staff are all wonderful. I really love the food and it is good to have pills sorted taking away the worry of remembering. Activities are good and varied.

Reply from Caprice Geisha, Home Manager at Cedrus House

Hi, thank you very much for taking the time to leave us feedback about your experience.


At Cedrus House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Sue G (Daughter of Resident) published on 27 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a really lovely home. Mum is thrilled to be at Cedrus House - she calls it her 5 star hotel. She is eating very well from an inspiring menu. She is encouraged to remain fit by engaging in gentle exercise and crafts. The personal care is respectful and completed with dignity. The cleanliness is
faultless.

Reply from Caprice Geisha, Home Manager at Cedrus House

Hi Sue, thank you very much for taking the time to leave us feedback about your experience.


At Cedrus House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Mike C (Son of Resident) published on 19 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Cedrus House when it became too difficult to look after her at home because of the progression of her dementia - she lived there for the last two and a half years of her life. Caring for someone with dementia is challenging but I always felt the Cedrus team handled these challenges with
sensitivity, respect and professionalism making a difficult situation as good as it could be - as such we never had doubts that Cedrus was the best place for Mum. So many thanks to all the team there.

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Review from Adele W (Friend of Resident) published on 19 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Cedrus House regularly (usually twice a week). All the staff are lovely, friendly and helpful - I am always made to feel welcome and part of the Cedrus family. Two staff members in particular on reception are welcoming and always have time for a chat. Another staff member is one of the most
enthusiastic and engaging people I have ever met, speaking to new and potential residents and their families in a professional yet friendly manner. Another staff member always makes me laugh, nothing is ever too much trouble. Two staff members in particular run an amazing events programme and their enthusiasm is infectious. Chef and the catering team keep the residents well fed and the cakes in the coffee shop are legendary. And the place is always very clean and tidy. I love my visits and I am so pleased that the resident I visit is so happy and contented at Cedrus.

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Review from Jane P (Daughter of Resident) published on 16 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was so content at Cedrus House. Staff were kind, knowledgeable, and professional. I couldn't have asked for anywhere better.

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Review from Jane L (Daughter-in-law of Resident) published on 14 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident of Cedrus House for over 6 years. In that time she received outstanding levels of care from all staff. Her safety and dignity were always paramount. Impressive staff retention levels, meant that many staff knew for the full six years, so knew her needs probably better
than us. I was highly recommend Cedrus House for anyone needing personal care, nursing care, palliative care or dementia care, as Cedrus delivers the best.

Reply from Caprice Geisha, Reviews Team at Cedrus House

Thank you very much for taking the time to leave us feedback about your experience. At Cedrus House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C W (Daughter of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum had spent 2 weeks in hospital and had come back to Cedrus which we were pleased about.
I think when you have agencies on that have not been in before there should be something in place that they can check the needs of the residents. My mum has to be watched when taking her medicines because
she hides them. When I came in one of the tablets was on her table, wardrobe open, curtains still drawn, no drink on the table and the bed was in a heap.
On the whole I am very pleased with mums care but it always comes back to the same issue.

Reply from Samantha Debenham, Reviews Team at Cedrus House

Thank you for sharing your feedback with us regarding agency care. We take all feedback seriously, to ensure we understand where there are areas in need of review or improvement. Firstly, I am really pleased to hear you are happy with the care provided to your mum. Whilst I can confirm that a handover is completed between staff members at the start and end of their shifts, we will ensure to reiterate the importance of understanding residents individual needs.


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Review from S F (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On my first visit to Cedrus house, I was overwhelmed by the space and openness of the home, the friendly family warm feeling you get when you enter the place.
The care and understanding that my father receives is second to none. Nothing is too much trouble for the wonderful care team, that being from
the senior leads downwards. Every member of staff gives and does their best for the residences.
The choices on the daily menus, down to the day trips, fund raising fetes and individual outings, I don't think I could have found a more caring a home for my dad.
I do feel that perhaps more staff is needed during the evening and sometimes the home has to use agency staff, who perhaps do not know the individual residents well enough, but over all Cedrus House is a lovely home.

Reply from Samantha Debenham, Reviews Team at Cedrus House

Thank you for your kind comments towards the care and lifestyle on offer at Cedrus House. We are so happy to hear that you feel your father is receiving exceptional standards of care from our dedicated team, and that he is enjoying to varied activities schedule provided. Please rest assured we only use agency staff when unavoidable due to last minute staff sickness.


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Review from Caroline W (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed respite care while her usual carers were on holiday. I was apprehensive about mum staying at a care home for the first time, but need not have been. The staff at Cedrus House were wonderful, so cheerful, friendly and kind. Mum settled in immediately, and enjoyed joining in with the activities
each morning and afternoon. Mum said there was a good selection of food which was excellent, including some delicious cakes in the cafe. Lots of friends visited mum at Cedrus House during her 2 week stay, and were very complimentary about it.

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Review from Sue K (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From our initial visit to Cedrus House we knew this was the care home we wanted our mum to live in. The staff are friendly and welcoming whenever we visit. Mum receives first class care, all of needs are attended to, from the wonderful carers, through to the kitchen staff providing lovely food and
the cleaners keeping everywhere clean and tidy. For us personally, when we can't be with our mum it is comforting to know she is being cared for so well and she is safe.

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Review from J R (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Cedrus House following 9 Weeks in hospital. Mum was previously living in a supported living flat.
She clearly needed more care but refused to live in a residential home.
Following her hospital stay she was deemed by a mental capacity assessment to be needing 24 hour care and support.
Cedrus
House have provided excellent around the clock care.
Mum has dementia but her physical health has improved hugely. She is eating a healthy diet and is now enjoying her food again.
The carers are wonderful, lots of activities to entertain and enjoy and the home is spotlessly clean.
Regular phone calls and emails of health/occurrences and updates.
Highly recommend and I can not thank Cedrus House enough for their care and input into my mother's life.

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Review from H G (Daughter of Resident) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Cedrus House since July 2023, when her dementia was making it difficult for her to continue living on her own. She is very well cared for by the friendly staff who are very responsive to my requests and any concerns I have regarding her health and well being.
All areas of the
building are bright, clean and spacious, with some redecoration taking place over the summer. The quality of the food is excellent and there is a lot of choice as well as some inventive, fun ways to offer healthy alternatives.
The activities offered are very varied and lots of fun. The team go out of their way to encourage mum to join in with singing, crafts and baking to name a few favorites, as well as participating in well organized trips out and about in the area.
Knowing that mum is happy and in a caring and safe environment literally allows me to sleep a bit better at night.
Thank you Cedrus House Team!

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Review from A S (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a tough call to place mum in a care home, but I'm so glad we chose Cedrus House. The initial introduction and admittance was so stress-free and the staff were all so reassuring to mum and us alike. Six months on, and I am delighted with how mum has settled in and enjoying the activities, the
food and the care received. Whenever I have a concern, issue or request, the team there are super-responsive and it's very much appreciated.

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Review from Mark D (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful for the selfless dedication given to mum's wellbeing by all staff, who have made mum feel safe, respected, cared for, and happy. Safety is a top priority for the care home.
Carers have been diligent in encouraging and helping mum to exercise, as set out by her physiotherapist,
and she is now able to walk using her rollator accompanied by a carer. This is remarkable, and is a huge improvement in her physical and mental health.
Mum enjoys being in the lounge chatting with other residents, or in the coffee shop for musical events. She greatly enjoys the meals, joining other residents in the dining room. She particularly enjoys day trips out.
Cedrus House is very well managed, from the laundry to the hairdressing salon to the cleanliness of her room and common areas. The garden is also well maintained.
The whole experience is one of outstanding care, compassion and kindness, coupled with the highest level of professionalism. We are all very grateful that mum is there.

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Review from J B (Daughter of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not recommend this care home more.
They do everything they can for Mum and keep us the family informed of anything we need to know.
Every day there are activities available for her to do.
She has her hair done weekly, and her nails painted.
Staff are friendly and always willing to have a chat
as well as sort any problems we may have.

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Review from M O (Granddaughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In a nutshell, 'wonderful!'.
Exceptional care was provided for our lovely Nanny. The staff are all so lovely, approachable, and caring. Coming into Cedrus House feels like coming into our second home.
This month we were so lucky to join Nanny and other residents on a trip to Felixstowe which was
fantastic.

Reply from Caprice Geisha, Reviews Team at Cedrus House

Thank you very much for taking the time to leave us feedback about your experience. At Cedrus House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Willem H (Next of Kin) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I have been most impressed by the caring and compassionate manner in which our mother has been cared for at Cedrus House during the past year. The staff always make time for her and are most thoughtful to her needs.
The staff's advice to the family has been first-class and we have always
been closely involved in decision-making to ensure our mother is safe and well attended to.

Reply from Caprice Geisha, Reviews Team at Cedrus House

Hi Willem, thank you very much for taking the time to leave us feedback about your experience. At Cedrus House Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from B B (Sister of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was invited to join my brother on a late afternoon/early evening trip to Felixstowe on the minibus stopping for fish and chip tea. The 3 staff were excellent, my brother had to be hoisted into a wheelchair and of course, special arrangments to go in the minibus. They went out of their way to make
this possible as my brother is PEG a member of staff had to go along to do this.

Reply from Caprice Geisha, Reviews Team at Cedrus House

Thank you very much for taking the time to leave us feedback about your experience. At Cedrus House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from J F (Granddaughter of Resident) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I attended the Valentine's meal and music afternoon. I have to say the carers are outstanding, the care home is the best around I've always thought it was nice when I visit weekly but today blew my mind on how much the staff make the residents happy and content, keep up the work.

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Review from W H (Niece of Resident) published on 29 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt arrived at Cedrus House in March this year after suffering a nasty fall and being unable to return home. We were made so welcome by the staff on the day she arrived, which made such a huge difference. This same caring approach, now she is a resident, has continued and helped her settle in well.
Everyone on the staff is friendly, helpful and kind and nothing is too much trouble. It is peace of mind for me, other family members, and friends to know that she is safe and being so well cared for.

Reply from Reviews Team, Reviews Team at Cedrus House

Thank you very much for taking the time to leave us feedback about your experience. At Cedrus House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Cedrus House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Cedrus House is calculated as follows: ( (334 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 366 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedrus House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Deepa

Deepa Reju

Job Title: Home Manager

I decided to join Care UK as a Registered Nurse in 2014 because it is a growing care provider that upholds its vision and values by keeping residents at the heart of its care.


A good home manager must be a great communicator, an active listener and an amazing supporter. It’s essential to be empathetic and kind in nature to lead a team well. I feel proud when I see the team and residents engaging as one big work family.


Being there to support colleagues, residents and relatives is the most important part of my role. I’m proud to have had several promotions within Care UK. My biggest career highlight to date was my internal promotion to Home Manager.


Outside of work, I have twin toddlers and enjoy walks with them, often taking them to the beach.


Frequently Asked Questions about Cedrus House

What types of Care is Cedrus House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cedrus House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Cedrus House have?

There are 70 Single Rooms.

What are the Facilities & Services at Cedrus House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cedrus House to the centre of Stowmarket?

0.8 mile(s) as the crow flies, distance by road may be significantly further.