Cedrus House

Bittern Crescent, Stowmarket IP14 5XG
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9.9 121 Reviews
  • Cedrus House, Stowmarket
Cedrus House in Stowmarket is a purpose-built care home that provides permanent and respite residential, nursing and specialist dementia care for older people. The dedicated team also offers compassionate end of life care.

The stunning Suffolk home has its own café, with patio doors that open out onto the secure, landscaped gardens. There’s also a hair and beauty salon, an activities room and a cinema room, so residents can enjoy a great lifestyle. Each bedroom has en-suite facilities and is tastefully decorated and furnished.

The aim at Cedrus House is for residents to enjoy each day to the full. The team gets to know each person well so that they can tailor the care and experience to the resident's unique needs, wishes and preferences.

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Care Provided by Cedrus House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Deepa Reju (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cedrus House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,615
    • Self-Funded Nursing Care from £1,764
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,615
    • RESPITE Self-Funded Nursing Care from £1,765

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cedrus House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cedrus House Reviews (121)

Total of 121, showing 41-60
9.9

Cedrus House has a Review Score of 9.9 (9.907) out of 10, based on 31 reviews in the last 2 years. Over all time Cedrus House has 121 reviews.

Overall Experience

  • 93
  • 25
  • 2
  • 0
  • 1

Date Published

121
14
22
31
90

Review from Janet S (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Cedrus House for over four years and has been well cared for during that time so much so that she has improved in her mood and overall health. During the pandemic, the home has done all it can to maintain contact between families and residents and I have been able to
visit when lockdown restrictions allow. I am looking forward to my first indoor visit with my mum tomorrow to be able to hold her hand and take her favourite sweet treat to enjoy. The staff have done an amazing job of keeping all residents safe during this time and I would recommend the home as a place of safety for anyone considering the need for care for a member of your family.

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Review from Rosemary C (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Cedrus House for nearly 12-months; he was admitted as Covid-19 was rife. The staff have managed magnificently during all the turmoil, lockdowns, staff shortages etc, and I have never doubted their care for my father in keeping him safe. The amenities at Cedrus are excellent,
I looked at several care houses, and this one stood out from the minute I walked through the door. It is clean and bright, warm and all the staff are welcoming. Over the past 12-months, nothing has been too much of a bother for them. I am looking forward to the day that Dad can make the most of what Cedrus has to offerr as we put this pandemic behind us.

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Review from Susan R (Daughter of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff extremely professional, helpful and have shown great empathy to Mum and all of the family, especially through what must have been very challenging times. Mum has settled in well to living and feels safe and supported.

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Review from Lesley C (Daughter of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living here for five and a half years and is very happy and content.
I am very pleased with the care and attention that she gets. Cedrus House feels like home to Mum and to us whenever we visit. It is extremely clean and very comfortable. The standard of care is wonderful and everyone
is very friendly. The quality of the food is excellent with a great choice on the menu. The standard of activities offered cannot be faulted.

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Review from Robert R (Son of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was always determined that she would never go into a care home, but 3 weeks of respite care after hospitalisation changed her mind completely. She has now been at Cedrus House for virtually twelve months and is very happy there.

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Review from Jackie B (Daughter of Resident) published on 26 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every contact I have had with the home has been very helpful and friendly, nothing seems to be too much for them. My dad has often said he can’t fault the home in any way. He has told me that everyone is so kind to him and he has a laugh with them, special thanks to dad's personal carer who is great
with my dad and helps him to maintain his dignity when dealing with personal matters, he especially enjoys the long baths he has. The company of others of his age has been a real benefit for my dad as he enjoys chatting with them and sometimes spends long lunches doing just that. He has also told me that if we had searched everywhere we could not have found a better place for him, so thank you, everyone, for making my dad’s twilight years happy, comfortable and worry-free.

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Review from Jenny L (Daughter of Resident) published on 28 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are absolutely delighted with the care received by Mum since she moved into the home in March. The staff are kind and caring and have time for even the smallest detail. Mum feels welcome, supported and safe. Her care is personal and meets her individual needs. Mum loves her room and all the facilities.
Her birthday was recognised and celebrated in a personal way. Communication with the family has been excellent and again support given, usually daily, to Mum to ensure that she can be in close contact with us. Whether this is using her mobile phone or standing to wave at the window. The attention to detail, and the following of protocols during the pandemic, has been excellent, which reassured Mum and comforted all of the family. Staff at all levels are supportive and thoughtful. They know not only Mum by name but also even us when we phone or drop off something. Cedrus Home is all that we hoped it would be for Mum.

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Review from Rachel D (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since our Mother moved into Cedrus House in March, we have been absolutely delighted and touched by the wonderful care she has received. Nothing is too much trouble for the staff and they are attentive and thoughtful to our Mother's individual needs. What could have been a confusing and frightening
time for her has been quite the opposite. She feels safe and valued and we have seen her go from strength to strength since her arrival. She is genuinely thriving! We have had many requests and queries due to the lockdown and they have been answered by staff with patience and reassurance. We are so very grateful to all the staff at Cedrus House and so happy and relieved we chose this care home for our Mother.

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Review from Gill (Daughter of Resident) published on 9 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff were very supportive in my fathers lasts weeks. They were very understanding in his last few hours when I could not be with him due to the closure of the home. Phone calls explaining his condition and the empathy showed meant a lot and made a very difficult situation for everyone a lot easier
to deal with.
Whenever I visited he was always out of bed, providing he was well enough, washed, shaved and smartly dressed. Great care and thought was taken in dressing him after he died which was very comforting.

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Review from Kevin B (Son of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for over four years and was treated respectfully and with care. The entire team welcomed my wife and I when we visited with our dog and we enjoyed the experience. As we live in West Sussex we visited every month and phoned for updates in-between visits.
Having done extensive
research prior to choosing Cedrus House we were delighted with our choice in the Stowmarket area.
Mum died in May and due to the Covid-19 virus she died without her family being with her. However, we were given the opportunity to FaceTime her; thank you!
A five-star residential home for a five-star mum. Thank you all for looking after her throughout her stay.

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Review from Julia (Daughter of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Cedrus after a second lot of strokes left him unable to walk. I wish he had moved there sooner. We avoided a care home before because we thought he could keep his independence and activity longer elsewhere. We underestimated the level of activity and engagement there was at Cedrus. Dad
did stuff he'd never done before, like pottery, a race night (first for him), indoor bowls. He could also pursue his interest in gardening. He loved the visits from the children at the school next door. At Cedrus, they do things the way I would do them - the best they possibly can. There is a reason people love to work there.
The answer was always, yes. We can do that. The food is fantastic. It is a lovely place for friends and family to come and share a meal.
The staff became like family to me and to my dad, especially during lockdown.
I would highly recommend it.

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Review from Clive W (Son of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living in Australia, it is difficult to find a way to communicate with my mum in a way which is satisfying to me and positive for her. Staff at Cedrus House were most willing and positive when I started to email a photo letter to mum. They took on the extra task with nothing short of enthusiasm and
encouragement. Staff at Cedrus House have been absolutely amazing from the very first contact and all the way through the worrying process of moving mum out of her family home of 30yrs. The attitude of the staff at every level and in every function at Cedrus House helps give me and my siblings peace of mind, especially with the recent impact of covid19 on care homes in the UK. It is with great pleasure that I share my gratitude to you all at Cedrus House for the level of care that staff have displayed from the moment my sister's and I walked through the door at the beginning of our search for the right place for mum.

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Review from Anna N (Niece of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think that you would be hard pushed to find a better care home. The ambience, facilities, staff effort and activities - all of a very high standard.

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Review from M H (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the first time I have had to use a care home for my mother and I was very apprehensive but all the staff were amazing and set my mind at rest. The facilities and rooms were excellent. I would recommend Cedrus House to everyone.

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Review from Gary D (Son of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful, caring and safe environment for my father to end his days - he deserved it! Thanks to all the staff, whatever their position within the system. Fabulous.

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Review from Nicola F (Daughter of Resident) published on 2 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care Dad received for the short time he was there. All of the staff were fantastic and looked after the family as well which made it so much easier. Very clean and well looked after, better than a hotel!

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Review from Elizabeth S (Granddaughter of Resident) published on 6 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the general environment is nice, staff are friendly and easy to converse with around the building. Overall clean and neat, the food and drinks are nice with a wide selection/variety. The care and support for residents are sufficient.

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Review from E G (Granddaughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would absolutely recommend Cedrus House as a care setting. My grandmother received exceptional end of life care. With staff showing dignity and respect at all times, nothing was too much and the staff were there to spend time with the residents. A compassionate homely setting with great facilities.

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Review from Eileen B (Friend of Resident) published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot think of any care home to match this one. Believe me, I have visited many in my time.

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Review from Julie W (Friend of Resident) published on 5 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since my friend has been at this home, both his physical and mental health has deteriorated. The attitude of the management team has been very poor and the care provided has not met the specific needs of my friend.

Reply from Samantha Debenham, Personal Assistant at Cedrus House

Cedrus House provides nursing and residential care for elderly residents. When a resident moves into the home, we create a detailed care plan to ensure they receive the most appropriate care for their needs. This is reviewed on a regular basis. Although we try to meet each and every individual’s needs, younger people may not benefit from some of the activities on offer which are so enjoyed by our residents.

Managers try to deal with complaints fairly and will always uphold them if, after investigation, they are found to be genuine.

We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments. At Cedrus House, we have an open door policy and you are always welcome to visit again and discuss any concerns you have with the management team.


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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Cedrus House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Cedrus House is calculated as follows: ( (334 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 366 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedrus House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Deepa

Deepa Reju

Job Title: Home Manager

I decided to join Care UK as a Registered Nurse in 2014 because it is a growing care provider that upholds its vision and values by keeping residents at the heart of its care.


A good home manager must be a great communicator, an active listener and an amazing supporter. It’s essential to be empathetic and kind in nature to lead a team well. I feel proud when I see the team and residents engaging as one big work family.


Being there to support colleagues, residents and relatives is the most important part of my role. I’m proud to have had several promotions within Care UK. My biggest career highlight to date was my internal promotion to Home Manager.


Outside of work, I have twin toddlers and enjoy walks with them, often taking them to the beach.