Cedrus House

Bittern Crescent, Stowmarket IP14 5XG
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9.9 121 Reviews
  • Cedrus House, Stowmarket
Cedrus House in Stowmarket is a purpose-built care home that provides permanent and respite residential, nursing and specialist dementia care for older people. The dedicated team also offers compassionate end of life care.

The stunning Suffolk home has its own café, with patio doors that open out onto the secure, landscaped gardens. There’s also a hair and beauty salon, an activities room and a cinema room, so residents can enjoy a great lifestyle. Each bedroom has en-suite facilities and is tastefully decorated and furnished.

The aim at Cedrus House is for residents to enjoy each day to the full. The team gets to know each person well so that they can tailor the care and experience to the resident's unique needs, wishes and preferences.

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Care Provided by Cedrus House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Deepa Reju (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cedrus House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,615
    • Self-Funded Nursing Care from £1,764
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,615
    • RESPITE Self-Funded Nursing Care from £1,765

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cedrus House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cedrus House Reviews (121)

Total of 121, showing 61-80
9.9

Cedrus House has a Review Score of 9.9 (9.907) out of 10, based on 31 reviews in the last 2 years. Over all time Cedrus House has 121 reviews.

Overall Experience

  • 93
  • 25
  • 2
  • 0
  • 1

Date Published

121
14
22
31
90

Review from Lauren S (Great-granddaughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It seems like there are always a lot of options for activities and food.


The coffee shop is a nice social area. My gran is very often disappointed with food taste and quality. However, it always seems as though the stair areas do not get cleaned. I've never seen the floor look as though it has been

hoovered. There is also a strange smell in these areas! This gives a bad impression to visitors.

Reply from Samantha Debenham, Personal Assistant at Cedrus House

Thank you for your feedback regarding your visit to Cedrus House. We are pleased to know that you feel there is a good range of activities and food, and that you would be likely to recommend the home to others.
We are sorry to hear that you feel that your gran is sometimes disappointed with the quality of food. At Cedrus House we work closely with our resident chef to ensure that a wide range of food options of the highest possible standard are offered. If you would like to discuss your concerns in more detail, we would welcome your comments in order that we can work with our chef to address any issues you may have.
Thank you for your comments regarding the stair areas and smells in these locations. Whilst our housekeepers work very hard to ensure the home is always kept clean and tidy, occasionally there may be areas that need to be given additional attention to ensure these are maintained to the same high standards. Please be assured that your comments have been passed to the housekeeping team in order that any issues in these areas can be put right immediately.
We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments. At Cedrus House we have an open door policy, and you are always welcome to visit and discuss any concerns you have with the management team.


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Review from D S (Granddaughter of Resident) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I think the staff are lovely and friendly and the coffee shop is a great social facility with lovely coffee. The hairdresser is really nice and another great facility.


It would be nice to have more consistent carers that are familiar with the residents and their needs. There is a lot of agency staff

which can be unsettling. My gran has mentioned that the pastry and meat are hard to cut which should be considered for older people with weaker wrists.

Reply from Samantha Debenham, Personal Assistant at Cedrus House

Thank you for your feedback regarding your visit to Cedrus House. We are very pleased to know that you feel that the staff are all so friendly and that you are impressed with the facilities at the home. It is great to know that you would be likely to recommend the home to others.
We are sorry to hear that you feel that changes in staff can be unsettling for your gran. Whilst it is sometimes necessary to use agency staff, it is minimised wherever possible, to maintain familiarity. At Cedrus House, we are currently working to recruit more permanent colleagues to address this.
Thank you for your comments regarding the difficulties that your gran sometimes has with cutting up food due to having weak wrists. Whilst we try to enable residents to be as independent as possible, there are always staff members available at mealtimes to support if required and we are always very happy to provide assistance with cutting up food.
We are always grateful for feedback, positive or negative, in order that we can continually work to improve our service. Once again, thank you for taking the time to pass on your comments. At Cedrus House, we have an open door policy, and you are always welcome to visit and discuss any concerns you have with the management team.


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Review from Pamela E (Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident here for over 2 years. I find the care staff most kind and helpful. My ensuite is comfortable with a bell handy if I need help. The staff are lovely and ready to help if I need them. On the whole, the food is OK with a choice in all the main meals. My nephew got me in here to
be near to his family. Good.

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Review from Lyndsay S (Granddaughter of Resident) published on 12 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cedrus House is an excellent home. The care and support is second to none and the management are extremely helpful.

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Review from R U (Husband of Resident) published on 6 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cedrus House are very kind and helpful. Nothing is to much trouble. The food is very good.

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Review from Ken C (Son-in-law of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very dedicated, professional and caring staff. A very friendly environment. Very good and up-to-date accommodation and facilities. The activities programme is very good.

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Review from Vic P (Daughter of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team leader and her staff make Cedrus House day centre a pleasure to visit.
I was very apprehensive about taking mum but they welcomed her like an old friend and did everything to settle her in. She now goes once a week and loves it. The activities, facilities and food are great but without a
doubt, it is the staff who make it the most caring, loving, warm, fun environment to leave someone you love and worry about. These ladies do a brilliant job.

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Review from Kate A (Daughter of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has a lovely, clean, spacious room which she was encouraged to personalise with family photos and of day trips organised by the staff in which she loves to participate. The boxes outside each room are a lovely idea - each filled with photos and mementos of the resident. I like the way the "front
doors" to each room are decorated in different colours.


Cedrus House is very well maintained and is spotlessly cleaned by dedicated staff.


Staff are friendly, welcoming and professional at all times and interact well with both residents and relatives. I feel Mum is well cared for in a safe, warm, friendly atmosphere with a good variety of activities that she is encouraged to attend.


The cafe in reception is a lovely area to meet and have a cuppa with Mum and her friends.


Mum calls Cedrus House "Home" and is always happy to return after a day out, what more could I ask for?


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Review from Ian R (Son of Resident) published on 19 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived at Cedrus House from February 2017 to September 2018 and sadly passed away on 1st October. When we first viewed Cedrus we were impressed with the modern bright feel of the place and the welcoming atmosphere. We were very glad that we chose this care home for my mother to live the last
part of her life.
It is a very comfortable, calm place to be and we always felt that the comfort and care of residents was a priority for the staff. We cannot commend the staff enough for how lovely and kind they were to my mother and also to us when we visited. They really were exceptional in the way they carried out their duties and how patient they were looking after people who need everything doing for them. We had great admiration and gratitude for these special people.

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Review from Malcolm S (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express adequately my admiration for Cedrus House and its personnel. The selfless dedication of its staff in caring for my mother in her final years made me very proud to have met them. I know that my mother was very well cared for and would have no hesitation in recommending Cedrus House to
anyone.

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Review from Elsie R (Resident) assisted by family/friend published on 29 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The food is lovely. I enjoyed the singers who came here. All the staff are friendly and helpful. We have a nice hairdresser here.

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Review from Michael H (Brother-in-law of Resident) published on 30 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been visiting Cedrus House for the last two months and in that time have found all staff very friendly and welcoming. The room we visit is always very clean and the residents that we see all seem well looked after. There is always some sort of activity going on to keep residents on the move
and trips out are a regular treat for them.

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Review from Andrea H (Daughter of Resident) published on 3 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Cedrus House ensured that the final few weeks of my father's life was comfortable and lived out in a homely and caring environment. It allowed him to have dignity to the end and everyone was also a great support to my mother, brother and other friends and family at a most difficult time.
With heartfelt gratitude for their professionalism, understanding and empathy.

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Review from Rita A (Resident) assisted by family/friend published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has stayed here for 2 weeks respite. She is so happy here, she has decided to stay. Everyone is so happy and helpful. Mum has settled very well and made friends, is enjoying activities and loving all the staff.

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Review from S O (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very well cared for and enjoyed the many activities and the kindness of the staff. Sadly, she wasn't with Cedrus House long, but we know she was happy here.

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Review from Christopher B (Regular Volunteer) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a volunteer visiting Cedrus House every week, among several care homes we visit regularly.
Cedrus House is the best by far. It is a very clean and pleasant environment for residents and day visitors alike. All staff are happy, friendly, and helpful whilst still being professional and very caring.
The real test of a care home is how do the residents appear to a visitor? My experience is that they are very happy, they feel safe and enjoy life at Cedrus House. These words cannot convey how happy and content they are.

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Review from David C (Son of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and understanding with time to assist as necessary.
A very calm and tranquil place. The facilities are very good and comforting.
Food very good standard.

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Review from Tim C (Son-in-law of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On arrival, we were always met with a genuine, positive, professional and friendly welcome. All the staff relate positively to both users and their family members. My mother-in-law appears to have a good relationship with the staff who cope ably with her mood changes and report anything they consider
necessary to do.
I am very happy with all matters and cannot commend the management and staff enough. Thank you so much.

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Review from E N (Husband of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has attended Cedrus House Day Centre for over a year. She really loves going there. The staff are very welcoming and cheerful and they entertain her and see to her needs. The atmosphere is relaxed and happy. Sometimes I have a job to get her to come home! I would recommend the Day Centre to
anyone.

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Review from E S (Friend of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a most pleasant and attractive environment where residents can feel relaxed and confident of receiving good quality care. I feel what is most important is the calibre of the members of staff who have a day to day 'hands-on' relationship with the residents. As well as being efficient and hard-working,
the carers are kind and understanding; they regard the people they look after as individuals and quickly learn and respond to the preferences of each one. Although nurses and carers are busy people, they are good at giving feed-back to relatives and regular visitors. I note that the number and variety of activities have increased. Coffee shop and cinema are good amenities.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Cedrus House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Cedrus House is calculated as follows: ( (334 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 366 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedrus House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (88)

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Meet the Team (1)

Deepa

Deepa Reju

Job Title: Home Manager

I decided to join Care UK as a Registered Nurse in 2014 because it is a growing care provider that upholds its vision and values by keeping residents at the heart of its care.


A good home manager must be a great communicator, an active listener and an amazing supporter. It’s essential to be empathetic and kind in nature to lead a team well. I feel proud when I see the team and residents engaging as one big work family.


Being there to support colleagues, residents and relatives is the most important part of my role. I’m proud to have had several promotions within Care UK. My biggest career highlight to date was my internal promotion to Home Manager.


Outside of work, I have twin toddlers and enjoy walks with them, often taking them to the beach.