Cedrus House

Bittern Crescent, Stowmarket IP14 5XG
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9.9 121 Reviews
  • Cedrus House, Stowmarket
Cedrus House in Stowmarket is a purpose-built care home that provides permanent and respite residential, nursing and specialist dementia care for older people. The dedicated team also offers compassionate end of life care.

The stunning Suffolk home has its own café, with patio doors that open out onto the secure, landscaped gardens. There’s also a hair and beauty salon, an activities room and a cinema room, so residents can enjoy a great lifestyle. Each bedroom has en-suite facilities and is tastefully decorated and furnished.

The aim at Cedrus House is for residents to enjoy each day to the full. The team gets to know each person well so that they can tailor the care and experience to the resident's unique needs, wishes and preferences.

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Care Provided by Cedrus House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 70 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Deepa Reju (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Single Rooms with ensuite Wet Room (70)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cedrus House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,525
    • Self-Funded Residential Dementia Care from £1,615
    • Self-Funded Nursing Care from £1,764
    • RESPITE Self-Funded Residential Care from £1,525
    • RESPITE Self-Funded Residential Dementia Care from £1,615
    • RESPITE Self-Funded Nursing Care from £1,765

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level
    of care and support required by each individual. Premium rooms normally require an additional charge.
    Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
    for respite stays.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • In-house café with homemade cakes, and a variety of speciality teas and coffees
    • Use of in-house cinema
    • Access to landscaped gardens
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cedrus House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Parking on-site


Cedrus House Reviews (121)

Total of 121, showing 81-100
9.9

Cedrus House has a Review Score of 9.9 (9.907) out of 10, based on 31 reviews in the last 2 years. Over all time Cedrus House has 121 reviews.

Overall Experience

  • 93
  • 25
  • 2
  • 0
  • 1

Date Published

121
14
22
31
90

Review from Gladys F (Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Cedrus House very comfortable and caring. Lots of things to do. We sat out in the garden this morning in the lovely sunshine and chatted together. The lunch was hot and very very nice as it always is. The carers are very kind and give you time to help you.

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Review from Jane C (Daughter-in-law of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful. My mother-in-law has been here for 5 weeks and seems to have settled in very well. It was hard deciding to put her in a home but was necessary. The home is meeting her needs and she is very happy mostly.

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Review from K M (Daughter of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly Mum was only at Cedrus House for one week, as she was receiving end of life care.
Throughout the week the staff (cleaners and nursing staff as well as admin) were extremely helpful, caring and kind, both towards Mum and our family.
We couldn't have wished for better care or support and compassion.
Thank
you, everyone.

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Review from D C (Son of Resident) published on 22 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has now been resident at Cedrus House for 2 and a half years during which time he has benefitted from very good care and a renewed social environment.

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Review from I F (Daughter of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Positives - excellent nursing staff. Friendly, helpful, professional. Carers and cleaners also good and caring. Reception and admin staff also excellent. Modern building.
Negatives - too expensive. Food on 3-week menu cycle needs an uplift and change. Meat often too hard for old teeth to chew. Also,
meal times (lunch) getting later and later and more unreliable. Lighting in rooms and hallways inadequate (too dark) Recreational entertainment limited, often cancelled with no notice and uninspiring. Outings would be good. Hairdresser too busy.

Reply from Amy Wilson, AD at Cedrus House

Thank you so much for taking the time to share your thoughts and comments on Cedrus House care home, we appreciate all feedback. It is great to see your excellent scores regarding the team and security of the home and that you would be likely to recommend Cedrus House to others. We take great care in our menu planning to offer a variety of choice for residents, however, the home manager and kitchen team would be more than happy to discuss your mother’s preference with you so that we can create a meal plan that will suit her individual requirements. We acknowledge that for a short period mealtimes were slightly delayed and we apologise for this – the home manager has confirmed that this was looked into immediately and specified mealtimes have resumed. With regards to activities, the lifestyle team support residents to continue with hobbies and interests, with a daily activity schedule and regular outings that residents can choose from; however, our team are always keen for feedback and suggestions, so please do let us know of any ideas, so that we can continue to provide the very best care for your loved one. The two hairdressers can be booked via the diary on the front desk and attend twice weekly; if there are any problems doing so please make a member of the team aware.


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Review from Lee C (Son of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Found people and staff to be very friendly and professional. Having to put mum in a care home was a very hard decision but the nurses and carers have put my mind at ease. Could not think of a better nursing home for mum to be in. Thanks.

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Review from Sophie P (Great-granddaughter of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are fantastic and very friendly, my Nan visited the day care centre and they can not be faulted.

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Review from P A (Daughter of Resident) published on 8 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home since January 2017. It is a bright cheerful place and there are never bad smells. Most of the staff members are very kind, they have built up a good relationship with my mother and look after her very well. After various trips to hospital, many of the carers go out
of their way to welcome her back. On occasion, there have been staff shortages and we have made a complaint, however, overall we have not found any other care home as good.

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Review from Ernest G (Brother of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My relative settled in very quickly and seems happy with the care provided, although not a very social person and isn't getting the full benefit of all facilities.
Enjoys the communication with regular calling and help from carers.

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Review from J H (Niece of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is decorated and furnished to a high standard. My aunt suffers from Alzheimer's and thinks she is living a lovely block of flats which is reassuring as, like most people of her generation, she dreaded having to go into a home. The care and attention she is given is excellent, the staff are
amazing and so friendly whatever role they are in. I love the fact that I have access 24 hours a day, seven days a week.

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Review from Tracey P (Granddaughter of Resident) published on 10 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my nan here yesterday, what an amazing place!! Like a hotel and the staff were so lovely and super helpful. My nan is being so looked after and the cinema and activities room are amazing too. Thank you for doing such a great job :)

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Review from Myfanwy N (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a fantastic place!
My father (aged 85) stayed at Cedrus House for respite care following a few weeks in hospital. All the staff and management were lovely and extremely attentive. They were incredibly patient with him and treated him with dignity. They also kept me fully informed of his progress.
There was a wide range of food available and the place was absolutely spotless.
I would highly recommend Cedrus House to anyone looking for respite care!

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Review from O N (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management went to considerable care to ensure that I was safe from injury.

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Review from Charlotte A (Daughter of Resident) published on 25 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was really impressed with Cedrus House. Unexpectedly, my mother needed to stay for a week's respite care in June. The lovely manager visited us at very short notice, to meet us/take medical details etc, and my mum moved there the next day with her little dog.


Cedrus House is bright and cheerful,

very well-maintained and clean. On my visits, I felt the staff were wonderful, very efficient and professional but also gentle, friendly, understanding to both residents and family. They made a real effort to make her happy. Plus they loved my mother's dog, which meant a lot to her! I knew she was totally safe there, and she really liked the staff.


I did notice that although the bedding was very clean, the duvet was thin and lumpy, the sheets were slightly rough towelling. They didn't seem in keeping with the standard of the rest of this care home. However, when I mentioned the sheets, they immediately offered to get some different ones for her.


Definitely recommended.


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Review from June C (Daughter of Resident) published on 18 July 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cedrus House you are wonderful. My father was only with you for 3 weeks but you cared for him in such a way that I thought you had known him all his life. The care he received was excellent. The staff were so friendly to him, even when he obviously did not feel good he still managed a cheeky grin for
the ladies. You made him feel at ease and treated him with care and dignity. When his time to leave us was near, you let us know that you were there but you were not intrusive. Your help when he passed away was second to none, caring for him the same way you always had. Care Home is exactly what you are - you care beyond expectations and made not only my father but all is visitors feel at home. Thank you does not seem enough for the time he spent with you.

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Review from Eunice P (Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Liked the freedom, not restricted.
Helpful staff, very friendly to you.
Make you feel relaxed as if you are at home.

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Review from Jocelyn C (Daughter of Resident) published on 9 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother attends the day centre on a regular basis. As I needed a holiday, she went into respite care for 2 weeks. The staff were all very helpful and as Mother knew quite a few of them it made it easier for her to settle in.
The staff from the day centre took her over so she could see her friends
on the days they were open and I feel this helped her a lot. She was treated with great care and dignity and was quite happy when I collected her.
I will not hesitate to take her again when I need a break from caring.
Thank you.

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Review from Julian W (Nephew of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the staff at Cedrus House has been second to none.
My Aunt is being very well looked after.
All the staff are cheerful and friendly and the facilities are first class.
My Aunt has a lovely room with a good view.
The communal areas are lovely and she often uses them and has made
several new friends.
She attends lots of the social events and appreciates the variety of entertainment provided.

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Review from H S (Daughter of Resident) published on 23 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most carers are very good and very kind, however, some appear less caring. Unfortunately, most carers are overworked and have little time for additional niceties which can make a world of difference to the ill and elderly who have little contact with the outside world. Ideally, if funds allowed an almoner
type person would improve things. Food has been inconsistent due to changes in the kitchen and menus can sometimes be confusing or unappealing to elderly pallettes.

Reply from Samantha Debenham, Marketing Support Administrator at Cedrus House

Thank you very much for your feedback. We’re grateful for your comments and positive scores around the standard of the home, rooms and facilities, although I understand you have some concerns around staff and quality of the food. With regards to the care team at Cedrus House, I would like to assure you that our levels of staffing are always suitable to meet the needs of residents 24 hours a day, seven days a week. However, we do take your concerns regarding general attitude of the staff seriously and will arrange for a manager at the home to get in touch and discuss this further with you. With regards to the dining experience at the home, our chefs work hard to cater for all tastes and dietary requirements for each individual and ensure that there is always plenty of choice. Residents are given the opportunity to contribute and our team are currently looking at recent feedback to build into the menus. If your loved one has any requirements, we would be glad to accommodate these requests also.


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Review from P R (Resident) assisted by family/friend published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and the nurses are all very kind, friendly and helpful.
The food is well prepared and presented.
The lounge and dining room are comfy and welcoming.
All facilities are clean and well maintained and the home is a pleasure to be in.

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Current Review Score: 9.9 (9.907)

Overview of Review Score

The Review Score of 9.9 (9.907) out of 10 for Cedrus House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Cedrus House is calculated as follows: ( (334 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 366 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cedrus House is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (88)

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Meet the Team (1)

Deepa

Deepa Reju

Job Title: Home Manager

I decided to join Care UK as a Registered Nurse in 2014 because it is a growing care provider that upholds its vision and values by keeping residents at the heart of its care.


A good home manager must be a great communicator, an active listener and an amazing supporter. It’s essential to be empathetic and kind in nature to lead a team well. I feel proud when I see the team and residents engaging as one big work family.


Being there to support colleagues, residents and relatives is the most important part of my role. I’m proud to have had several promotions within Care UK. My biggest career highlight to date was my internal promotion to Home Manager.


Outside of work, I have twin toddlers and enjoy walks with them, often taking them to the beach.