Ivy Court has a Review Score of 9.9 (9.878) out of 10, based on 14 reviews in the last 2 years. Over all time Ivy Court has 72 reviews.
Review from Andrea D (Daughter-in-law of Resident) published on 10 March 2025
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Reply from Ovidiu Andreescu, Home Manager at Ivy Court
Thank you so much for your kind words and for sharing your experience. We understand how difficult such transitions can be, and we are truly heartened to know that Ivy Court has become a comforting home for your mother-in-law. It's wonderful to hear that her health has improved and that she has found companionship among fellow residents. Our team is dedicated to providing a warm, supportive environment, and your appreciation means the world to us. We are grateful for your trust and will continue to do our very best for her and all our residents.
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Review from P M (Wife of Resident) assisted by family/friend published on 3 February 2025
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Reply from Stuart Lamacraft, Marketing at Ivy Court
Thank you for your kind review. We're so pleased to hear that your husband has been treated with the respect and care he deserves at Ivy Court. Our team is committed to ensuring both residents and their families feel supported, so it's wonderful to know you've found them professional, friendly, and attentive. Your kind words mean a great deal to us all. Thank you for sharing your experience.
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Review from M D (Son of Resident) published on 21 January 2025
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Reply from Ovidiu Andreescu, Home Manager at Ivy Court
Thank you so much for your heartfelt review and for recognising the hard work and dedication of the team at Ivy Court. It's truly rewarding to hear how the pride and effort of the staff have brought such positive changes to the home, making it a happier place for the residents. Your kind words about the care and dignity shown to your relative, especially given their advanced dementia, mean so much to us. The journey to this point has indeed been a team effort and we're incredibly proud of achieving the GOOD rating from the CQC. We deeply value your encouragement and will continue striving to deliver the highest standards of care. Thank you again for your support, it means the world to us.
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Review from Michael B (Son of Resident) published on 14 January 2025
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Reply from Home Manager, Home Manager at Ivy Court
Thank you so much for your heartfelt review and kind words about Ivy Court. We're deeply sorry for your loss and are honoured that we could support your mother and your family during such a difficult time. It means the world to us to hear that you found our care, communication, and facilities to be reassuring and that your mother's needs were met with compassion. Your recommendation and recognition of our team and the Manager's leadership truly mean a lot. Please know that our thoughts are with you and your family.
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Review from L T (Daughter of Resident) published on 23 December 2024
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Reply from Home Manager, Home Manager at Ivy Court
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Ivy Court. I will pass on your kind comments to the whole team.
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Review from Jill W (Wife of Resident) published on 19 December 2024
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Reply from Home Manager, Home Manager at Ivy Court
Thank you for taking the time to write us such a lovely review, we're so happy to hear that you and your husband have had such a positive experience so far. It's fantastic to know that your husband is enjoying the activities and that the food is meeting his needs. We're really happy to have you as part of our Ivy Court family, and we'll continue doing our best to keep everything running smoothly.
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Review from L B (Daughter of Resident) published on 25 October 2024
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Reply from Home Manager, Home Manager at Ivy Court
Thank you so much for your wonderful review of our home, your appreciation of our team is so important to us. We're so glad Mum has settled in and enjoying her home at Ivy Court!
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Review from Michele C (Civil Partner of Resident) published on 6 September 2024
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Reply from Ovidiu Andreescu, Home Manager at Ivy Court
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your partner is receiving such great care at Ivy Court and will pass on your kind comments to the whole team.
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Review from Emma D (Daughter-in-law of Resident) published on 12 June 2024
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Reply from Home Manager, Home Manager at Ivy Court
Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.
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Review from Charlotte B (Daughter-in-law of Resident) published on 6 June 2024
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Reply from Home Manager, Home Manager at Ivy Court
Thank you for your positive feedback and recognition of the Ivy Court team from a recent enjoyable respite stay. We work hard to deliver high standards of quality personalised care at all times, so thank you, we will pass your feedback to the team, who will look forward to seeing you again in the future.
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Review from Kathryn C (Daughter-in-law of Resident) published on 21 December 2023
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Reply from Home Manager, Home Manager at Ivy Court
Thank you for taking the time to leave us a review and for your lovely comments about our home, team and the care your father-in-law is receiving at Ivy Court. Your feedback will be shared with the team.
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Review from Tina R (Daughter of Resident) published on 22 September 2023
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Reply from Home Manager, Home Manager at Ivy Court
Tina, thank you for your review and positive comments regarding Ivy Court and our team who work hard to deliver high standards across our home. Your feedback will be passed on to the team.
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Review from Deborah W (Daughter of Resident) published on 30 August 2023
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Reply from Home Manager, Home Manager at Ivy Court
Deborah, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care and that she feels like part of our family here at Ivy Court. I will pass on your kind comments to the whole team.
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Review from Ian W (Son of Resident) published on 19 April 2023
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Reply from Home Manager at Ivy Court
Ian, thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Ivy Court. The care and services we deliver as a team to our residents and families are extremely important to us. I will pass on your kind comments to the whole team.
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Review from T M (Granddaughter of Resident) published on 12 January 2023
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Reply from Home Manager at Ivy Court
Thank you for your kind words and recognition of the team at Ivy Court, the care, services and support we deliver as a team to your loved one and the whole family is extremely important to us. Your feedback will be shared with the team.
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Review from Elizabeth F (Cousin of Resident) published on 12 January 2023
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Reply from Home Manager at Ivy Court
Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your relative is receiving such great care at Ivy Court and you find the home so inviting and welcoming. I will pass on your kind comments to the whole team.
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Review from J L (Daughter of Resident) published on 7 November 2022
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Reply from Home Manager, Home Manager at Ivy Court
We are so pleased to read your wonderful comments about the care your mum receives and how well she has settled in at Ivy Court. The team try to ensure that all our residents enjoy activities and trips out where possible. I will ensure the team are made aware of your lovely feedback.
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Review from Ann M (Daughter of Resident) published on 7 November 2022
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Reply from Home Manager, Home Manager at Ivy Court
We would like to thank you for your words of kindness, which are very much appreciated. All comments will be passed on to the team and thank you again for the review.
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Review from Jacqueline B (Resident) published on 7 November 2022
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Reply from Home Manager, Home Manager at Ivy Court
Jacqueline, thank you for taking the time to leave us such a fantastic review! We're happy to hear that the food and care received are of such high quality and that your relative is enjoying the activities on offer at Ivy Court. I will pass on your kind comments to the whole team.
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Review from K H (Son of Resident) published on 13 March 2022
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Reply from Home manager, Home Manager at Ivy Court
We would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team and thank you again for the review.
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The Review Score of 9.9 (9.878) out of 10 for Ivy Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.892 for Ivy Court is calculated as follows: ( (150 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.892
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.986 Points relating to the number of positive Reviews for Ivy Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 14 Positive Reviews ÷ 14.2 = 0.986
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Sep 2024
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Job Title: Home Manager
Growing up in Romania and inspired by my mum who worked in the nursing profession, my dream was to become a nurse. After graduating from nursing school in 2013, I took the next steps and applied for my first RGN position in the UK. I then progressed to Clinical Lead and Deputy Home Manager, and finally to Home Manager.
I enjoy all aspects of managing a care home, including making it homely for my residents and offering personal care based on individual needs. It is important to me to support my staff to develop and succeed in their roles. I feel very privileged to be in a role which gives me such fulfilment and enables me to bring my knowledge, experience and skills to my team.
Our residents have a wide range of personal interests and this is reflected in the activities we offer and the personal touches you will find around the home. Our community here is warm and welcoming. I would welcome anyone to come for a tour and I look forward to introducing you to all we have to offer at Ivy Court.
Job Title: Deputy Manager
My nursing background has given me the ability to aid my colleagues with various challenges and support each resident in a very personalised way. Seeing the smiles on residents’ faces brings me so much satisfaction and I have found this role very rewarding.
Job Title: Wellbeing Coordinator
As wellbeing coordinator, my priorities are providing person-centred care, tailoring activities and encouraging participation. My role goes beyond arranging activities; it is one that can provide people with social interaction, exercise, engagement and a sense of inclusion.
Job Title: Administrator
I’m approachable and proactive in my role which can be very busy but extremely rewarding. I ensure that my team members feel they can speak to me about anything and boost morale so that everyone can make the home a fun and energetic place to work.
Job Title: Head Chef
My priorities are creating tasty fresh food, ensuring good nutrition and attending to residents’ individual dietary needs. I love my job, mostly for the joy I get seeing happy faces and receiving positive feedback about our food.
Job Title: Regional Sales Support Manager
My role is to understand people’s needs and find the best care for them. So many things bring me joy in my job, from hearing wonderful feedback from families and friends to simply walking in the front door and seeing the residents’ faces every day.