Ivy Court

Ivy Road, Norwich NR5 8BF
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9.9 72 Reviews
  • Ivy Court, Norwich
Ivy Court benefits from a quiet residential location, while being close to local transport links and easily accessible from within Norwich and the wider Norfolk area. The home offers a warm family atmosphere, with highly trained staff available to get to know residents individually offering the highest standards of residential, nursing and dementia care on a permanent and short stay basis.

There are enticing spaces to relax such as the bistro and quiet lounges dotted around the home. They understand that residents like to continue to look their best, so the home's hair salon is open regularly for beauty treatments and pamper sessions. Communal living is enhanced with kitchenettes in the dining areas, and a range of seating areas offers residents an opportunity to relax. Bedrooms are comfortably furnished and have ensuite bathrooms. Many bedrooms have private access to the home's tranquil and secure landscaped and sensory gardens or private balconies.

They have their own dementia training. This highlights the importance of a stimulating environment and meaningful activities for people who live with dementia, as well as addressing clinical aspects of care.

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Care Provided by Ivy Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 71 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Cerebral Palsy
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Ovidiu Andreescu (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (71)
    • Single Rooms with ensuite Wet Room (71)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Ivy Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • Self-Funded Residential Dementia Care from £1,500
    • Self-Funded Nursing Care from £1,750
    • Self-Funded Nursing Dementia Care from £1,750
    • RESPITE Self-Funded Residential Care from £1,650
    • RESPITE Self-Funded Residential Dementia Care from £1,650
    • RESPITE Self-Funded Nursing Care from £1,750
    • RESPITE Self-Funded Nursing Dementia Care from £1,750
  • (these prices are only a guideline, please contact Ivy Court to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Ivy Court Reviews (72)

Total of 72, showing 41-60
9.9

Ivy Court has a Review Score of 9.9 (9.878) out of 10, based on 14 reviews in the last 2 years. Over all time Ivy Court has 72 reviews.

Overall Experience

  • 52
  • 16
  • 1
  • 3
  • 0

Date Published

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14
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Review from Mark H (Son of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I looked at a lot of places for my dad and after many I picked Ivy Court it's more like a hotel with a family feel. In saying how nice the place is what really made my mind up was the manager and his team.

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Review from Rosie S (Daughter-in-law of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We viewed many homes for my mother-in-law and were feeling quite despondent. TYhen we found Ivy Court! From the moment we entered the light, airy, beautifully decorated home we knew we had found the right place. The staff were very welcoming and friendly whilst being knowledgeable and professional.
Perfect.

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Review from Peter G (Son of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers bare outstanding. Always make you feel very welcome. The kitchen staff as well.

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Review from Megan B (Daughter of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are extremely caring and make my mother feel special.

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Review from Kim A (Daughter of Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has settled really well. She has been a resident for nearly a year now and her dementia has got a lot worse so she needs more care ie eating and drinking. Also, her movement has changed. The staff always seem helpful and are easy to talk to. Not sure about activities as Mum finds this difficult
now.

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Review from Anne L (Daughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has received exceptionally kind and gentle care. All her needs are met both physically and emotionally. The staff have also been very supportive to me through difficult times as my mother has dementia.

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Review from Jamie B (Son of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Ivy Court for approx 13 weeks now. We found the manager helpful, pleasant and compassionate from our first meeting which he continues to be.
Staff, without exception, so far have been polite, helpful and professional. The property itself is modern and clean.
My mother has settled
in brilliantly and the positive change that we’ve noticed in her emotionally since leaving hospital and arriving there, I can only put down the whole package at Ivy Court.

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Review from T R G (Daughter of Resident) published on 3 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ivy Court is a modern and well-designed building with a beautiful south-facing garden but I chose this care home for my mother because I was impressed by the number of nurses.
I have complete faith in the medical team. Two weeks ago their swift reaction to my 93-year-old mothers emergency ensured she
was soon in the ambulance.
Now, my mother has returned from hospital and is happy to be back amongst familiar and caring staff of all categories.


My mother has been in Ivy Court for over a year on the residential side. I can highly recommend this care home.


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Review from Janice W (Cousin of Resident) published on 19 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visited my cousin, we were always impressed by the kindness and support to all the residents and visitors. The residents looked happy and cared for always treated with respect and dignity. Sadly, we have lost my cousin in the last few days. The staff cared for him and our family. It was a privilege
to get to know a very dedicated caring staff. The family cannot thank them enough.

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Review from A B (Cousin of Resident) published on 11 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has only been in Ivy Court for a short time, however, he has received excellent care. The staff are outstanding and we are extremely grateful.

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Review from Glynis S (Wife of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Ivy Court in May 2017. His care is excellent, staff are extremely kind and caring, taking an interest in him and also myself and my family and friends. There are activities each day if he wants to go. We have been on two trips out and he has plenty to eat. He is happy
and contented.

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Review from J A (Daughter of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to express my gratitude to the carers, nursing and kitchen staff for the care extended to my mother - there are many instances where staff have 'gone that extra mile' to take care of her.
Residents are continuously cared for with affection and respect, whilst paying attention to their
developing and changing needs. Thank you.

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Review from Kirshen R (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is so happy and content at Ivy Court. The staff are lovely and really seem to care for her. The lead of the dementia unit has anticipated her needs and has driven the process of getting one to one care for the time of day that mum struggles to cope. This has made a big difference.
It's difficult
in any organisation when there are staff changes, but there are great efforts made to get new staff trained up quickly, so they know their residents and good care can be maintained.

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Review from K J (Sister of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother had suffered a stroke four years previously and had been living independently with a support package. His health had deteriorated over the last couple of months and the care company could no longer safely assist day to day living. Ivy Court was able to provide a room and support in care that
has stabilised his health, no repeat of infections or need to go to A&E for unexplained health issues. The care provided has enabled him to stop needing so much intervention fro the health services and his situation to stabilise so that we can examine where we are and make decisions for the future.

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Review from RE (Granddaughter of Resident) published on 19 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't recommend this care home enough. My grandmother came in quite poorly and the staff were all incredible both to my grandmother and us as her family. Everyone is always smiling, the home is spotless and I can even bring my puppy to visit.

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Review from Shirley G (Daughter of Resident) published on 17 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and the staff are very polite nothing is too much trouble.

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Review from Heather M (Daughter of Resident) published on 16 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My 93-year-old mother moved into Ivy Court in September because she has vascular dementia and was not coping at home. The Home looks lovely but the first shock was the non-refundable administration fee of 2 weeks fees plus the deposit of the same amount. She was frightened of the other residents -
both male and female who would wander into her room completely unchecked and because of her dementia was unable to ring her bell. We did not think she was safe. She was moved to the ground floor but that was also unsuccessful. The bells are too loud and the bed linen is cheap and nylon. Most of the staff were caring but the bells took a long time to be answered.
She was there for 7 weeks and the whole family were stressed. She is now in another Home and I feel she is safe. The set up is better because there is a central sitting room with staff about all the time to help her to the toilet. There was no administration fee and no deposit. Ivy Court is certainly not worth the money.

Reply from Emma Mackenzie-Bedford, Home Manager at Ivy Court

Thank you for taking the time to review Ivy Court Nursing Home. At Ivy Court, we take great pride in ensuring we deliver safe, high-quality care and facilities. We always take the time to understand the needs and interests of our residents and we are saddened to hear we did not meet your expectations. We always welcome the opportunity to review and improve upon what we offer and thank you for sharing your thoughts with us.


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Review from Nicholas M (Friend of Resident) published on 22 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Ivy Court is a beautiful place physically, but the overall experience of my friend who lived there for two months, moving out yesterday, was unfortunately one of frustration.


It was not uncommon for my friend to have to wait too long (after alerting staff) to be helped onto or off the toilet. And

the overall impression was that she had to be careful where she was stationed (being wheelchair bound and not able to propel herself), as a member of staff might not come along for a long time to enquire whether everything was ok.


It wasn't all bad, there were better days, and some good care going on, but the service was not consistently good enough to build the kind of trust and confidence that was needed, in our case. And in the end the establishment failed to win us over, and my friend left for another care home.


Reply from Emma Mackenzie-Bedford, Home Manager at Ivy Court

Thank you for taking the time to review Ivy Court, we really appreciate your feedback. At Ivy Court we take great pride in ensuring we deliver high-quality care and facilities. We are saddened to hear that your friends’ experience did not meet with expectations and wish her the very best for the future in her new home.


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Review from Brenda (Friend of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited this home today to visit my old neighbour from 60/70's. I travelled from Wisbech to Norwich then to Newton Flotman. When I arrived everyone was so nice, friendly and helpful and I found the place so very nice and pleasant. My friend was happy and healthy, clean and contented and the home itself
was the very best I've ever seen. No smell of urine or anything else everyone was busy interacting with the patients I was very impressed. The homes in my area are not a bit like that.

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Review from John H (Husband of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having searched for a suitable home for my wife and found that the above home had the right requirements. My wife has been a resident here since last August and has settled in well. The general ambience of the home suits her requirements. Overall it is a happy home caring for all disabilities and those
with Alzheimer's. The home is situated within well designed gardens with walkways and benches. Overall a lovely place.

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Current Review Score: 9.9 (9.878)

Overview of Review Score

The Review Score of 9.9 (9.878) out of 10 for Ivy Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.892 for Ivy Court is calculated as follows: ( (150 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.892

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.986 Points relating to the number of positive Reviews for Ivy Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 71 registered maximum number of service users is 14.2. 14 Positive Reviews ÷ 14.2 = 0.986

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Top 20 Large Care Home Groups 2024

Recipient: Aria Care

Date: Wednesday 31 Jan 2024 More details

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Meet the Team (6)

Ovidiu

Ovidiu Andreescu

Job Title: Home Manager

Growing up in Romania and inspired by my mum who worked in the nursing profession, my dream was to become a nurse. After graduating from nursing school in 2013, I took the next steps and applied for my first RGN position in the UK. I then progressed to Clinical Lead and Deputy Home Manager, and finally to Home Manager.


I enjoy all aspects of managing a care home, including making it homely for my residents and offering personal care based on individual needs. It is important to me to support my staff to develop and succeed in their roles. I feel very privileged to be in a role which gives me such fulfilment and enables me to bring my knowledge, experience and skills to my team.


Our residents have a wide range of personal interests and this is reflected in the activities we offer and the personal touches you will find around the home. Our community here is warm and welcoming. I would welcome anyone to come for a tour and I look forward to introducing you to all we have to offer at Ivy Court.


Shellon

Shellon Profitt

Job Title: Deputy Manager

My nursing background has given me the ability to aid my colleagues with various challenges and support each resident in a very personalised way. Seeing the smiles on residents’ faces brings me so much satisfaction and I have found this role very rewarding.


Diana

Diana Mocanu

Job Title: Wellbeing Coordinator

As wellbeing coordinator, my priorities are providing person-centred care, tailoring activities and encouraging participation. My role goes beyond arranging activities; it is one that can provide people with social interaction, exercise, engagement and a sense of inclusion.


Harriet

Harriet Hague

Job Title: Administrator

I’m approachable and proactive in my role which can be very busy but extremely rewarding. I ensure that my team members feel they can speak to me about anything and boost morale so that everyone can make the home a fun and energetic place to work.


Kerry

Kerry Gray

Job Title: Head Chef

My priorities are creating tasty fresh food, ensuring good nutrition and attending to residents’ individual dietary needs. I love my job, mostly for the joy I get seeing happy faces and receiving positive feedback about our food.


Mollie

Mollie Hunt

Job Title: Regional Sales Support Manager

My role is to understand people’s needs and find the best care for them. So many things bring me joy in my job, from hearing wonderful feedback from families and friends to simply walking in the front door and seeing the residents’ faces every day.